Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "It was a quick and perfect flight."
Pros: "Crew was professional and accommodating, everything went smooth and quickly"
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Pros: "All was good"
Cons: "Nothing to complain about."
Pros: "Entertainment options were great"
Cons: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "I will never, ever book with Kayak again"
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Cons: "Tight seating"
Pros: "short flight, crew was nice"
Cons: "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Pros: "Smooth Travel! AA is great"
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "it was an hour late"
Cons: "The handle for the window shade was torn off"
Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Pros: "Enjoyed the flight"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."
Pros: "Cookies are delicious"
Cons: "I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit"
Pros: "Smooth and easy flight."
Pros: "Smooth landing!"
Cons: "Late 30”"
Cons: "Delayed from another flight but this crew tried their best to get us up in the air"
Pros: "Better comfortable seats. And snack options"
Pros: "Respect and support"
Pros: "Crew was good. Could watch movie on phone. Arrived early."
Cons: "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
Cons: "There’s a guy cree that is rude."
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Pros: "Our family was able to sit together"
Cons: "The flight left late It arrived late and we sat out away from the gate for 15-20 minutes before getting up to the gate to deplane."
Pros: "Standard, quick domestic flight home. Nothing special."
Cons: "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
Pros: "Not much."
Cons: "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
Cons: "Flight attendants were rude."
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "Was clean and nice"
Cons: "Everything was good"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
Cons: "Being treated like a third class citizen because I'm poor."
Pros: "Crew was nice and efficient it"
Cons: "It was late"
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Cons: "You cannot check in online so you have to wait in line for an agent to check you in. The fare only allows you a middle seat. There is really not much good about this low fare. I'd rather take a low cost airline then get treated like you get treated on the basic economy fare."
Pros: "The plane did not crash. That was the part I liked."
Cons: "No one cares what coach customers think of "their in-flight experience" so im not sure why I'm bothering. I got a cheap ticket and packed a tiny backpack. Was reminded of my lowly state by being made to wait till the last second to board. Last row of plane. 2 inches of leg room. Leave it to United to figure out a way to create a class of customer so low that you envy all the other cattle. MOOOOO!"
Cons: "We were three hours late due to poor planning"
Cons: "No entertainment at all"
Cons: "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Pros: "Never took it"
Cons: "Never took this flight"
Cons: "Terrible customer service. Will never fly united again."
Pros: "Flight attendants were very nice. The plane was clean."
Cons: "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
Pros: "Ok flight short crew nice"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Cons: "No wifi. No movie."
Pros: "Originally was planned to fly into Denver but the flight was delayed due to weather, they were able to re-route us through SFO earlier in the day with no headache. The original flight ended up cancelled and so we would have been delayed a day or 2. The ease of the switch was perfect and allowed to focus on our trip and not the travel. 5 stars."
Pros: "Direct flight"
Cons: "Very late"
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"