Pros: "Fee alcohol on flight! Crew was also very nice and welcoming."
Cons: "Everything seemed fine."
Pros: "Todo no ay espera. Y muy amable todo el perpersonal que trabaja ahi"
Cons: "No tengo ninguna queja"
Pros: "Plane is nice"
Pros: "Nothing, old plane, it had ashtrays on the site, that's old!!! We flew close to 2 hrs and 30 min late"
Pros: "Flight was on time and crew was nice and attentive"
Cons: "Free Wi-fi would be appreciated"
Pros: "Was good atention, and the personal was nice"
Cons: "I spected something more that a Cookie and juice for meal."
Pros: "The warmth service that made me feel at home"
Pros: "I was pretty happy with the legroom, didn't feel too cramped. Good service and on time departure / arrival"
Pros: "good servide aboard,great flight,very pro crew."
Pros: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Pros: "Flight on time, easy bording process"
Cons: "The day before departure I prepared for an easy checking process at the airport & consulted aeromexico website about baggage and called Your customer service dpmt to ensure I understood the limitations in size, number and weight for my baggage. However at the check-in the weight allowance in cabin for the 2 pieces was the weight for one carry on not for this and the personal item I was told by phone."
Cons: "Did not let me check in so I missed my flight. Last time I will ever pay for an Alaska airline flight."
Cons: "I needed assistance and it was kindly provided"
Pros: "Flight attendants were nice and helpful. Food was great."
Pros: "I really enjoyed this subsidiary of Delta Airlines and was happy that the level of service from the flight attendants was top notch. None were snarky nor annoyed to attend to the passengers. All the flight attendants were very nice and gave me good vibes about their flight crew.I will be flying AeroMexico again."
Pros: "How it was organized, boarding system (it was not All at same time but passengers were divided into few groups and they were calling who will be boarding). Flight was Bang on time"
Cons: "Main food could be better prepared (fruit chopping)"
Pros: "On time"
Cons: "Had to pay extra for baggage at airport"
Pros: "My husband and I enjoyed the convenience of the direct flight. It was so much better than spending several hours in airports just to save a few dollars."
Cons: "over booked flight"
Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"
Pros: "Boarded efficiently and had the expected leg room for a coach seat."
Cons: "Nothing to not like."
Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Pros: "good service!"
Cons: "both flights were delayed."
Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Cons: "Couldn’t make the connection because the flight was oversold!!!!"
Pros: "The seats were not terrible and the crew was nice."
Cons: "The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"
Cons: "I was sent to Sala A & there was agate # 1 there; however, there was a second Sala A with a Gate #1 & from there my plane was boarding by the time I made it to the correct boarding gate it was too late for me to board the plane. I had to purchase another plane ticket in order for me to make it to the United States. It was a bad situation & the employees were very rude. They blame me & the manager never show his face to help me out. He could have at least given me a discount given the award situation. But, the customer service or will to help me was just not there."
Pros: "Food and alcoholic beverages are included flight attendants were very nice and polite the screens were awesome with a good selection of movies and series."
Cons: "choosing sits is extra Overall the flight was smooth but it was delayed because boarding started late, which is ridiculous."
Cons: "The airplane look like it was from the 90's there were broken part of the airplane that were hold by tape - I am so surprised that Aeromexico has lower it services"
Cons: "Did not like the connection through Mexico in which we have to take it through customs and recheck for flight to Lima."
Cons: "First of all flight attendants were unfriendly and trying to sell lotions to sell watches and lotioMexicons like if you were in a flea market."
Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."
Cons: "Well, I missed my flight currently still waiting to HOPEFULLY board my flight home to San Francisco."
Pros: "Help from attendants"
Cons: "Too crowded"
Cons: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
Cons: "tried to xcl a month in advance due to unfortunate circumstances....to no avail. no help at all, whatsoever"
Pros: "comfortable seats"
Cons: "Plane was chilly and poorly illuminated. No coffee or snack before landing."
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Excelente everything. I flew in the last row. They treat me as premier!! Coffee excellent. Attendants smiling!!"
Pros: "Entertainment. Every seat had their own tv."
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Cons: "Not enough drinks offered"
Cons: "Ever since Delta acquired Aeromexico the airline went from good to really really bad. The flight attendants are rude and entitled, the service during the flight is non existent and overall how the airline manage itself leaves much to be desired. The worst thing about all this is that the fairs are expensive and the price is not worth it at all."
Pros: "The entertainment was awesome. Made the flight time go very quickly..."
Cons: "They put my wife and I in separate seats. Between strangers.... WTF"