Cons: "Delayed departure waiting in plane"
Pros: "On time, effeciently boarded, clean"
Cons: "Serve drinks a little sooner in flight. Descent started right after serve"
Pros: "Everything was fine with the crew @ & flight itself"
Cons: "I really hated sitting on the plane at the gate for 45 minutes while they tried to locate 3 missing bags from a transfer flight"
Pros: "Crew was fantastic"
Pros: "Crew was entertaining and great."
Cons: "Long delay. No explanation"
Cons: "Flight wasn't crowded so could spread out for flight and not sit next to anyone."
Pros: "The flight was quickly done with very direct routing once we were airborne."
Cons: "Our late-night summer flight out of Baltimore was delayed by lightning, which delayed baggage loading until the storm passed. Crew announcements were OK. The flight was without food due to minor turbulence and short length of flight."
Pros: "We had some turbulence for much of the flight, that the pilot was unable to avoid. Also, there was a short delay to check for aircraft damage due to a bird strike during landing at Baltimore. Flight was cleared and left, arriving a bit late in San Diego. Good job handling the situations."
Pros: "Great service and crew"
Cons: "WiFi was down which made the long flight painful with kids."
Pros: "The crew had a very good since of humor. making the delay a piece of cake. Great crew!"
Cons: "I think a announcement needs to be had several times while you are boarding the plane. There was a few folks trying to save seats."
Cons: "The WiFi on the plane was not working and that made it difficult to keep my 4 year old son sitting still"
Cons: "Flight delayed And wrong message of boarding when flight was delayed"
Cons: "The wheelchair assistant made me and my wife remove our medications from our carry-on bags, this was an unnecessary inconvenience. When we arrived at the gate I gave him a US$2.00, which I believed was fair, but he wanted more money. Lousy wheelchair service."
Pros: "Quick boarding. On time. Safe flight."
Pros: "We finally got home."
Cons: "The plane was late arriving. We boarded almost an hour late, then sat at the gate for over half an hour. The pilot made an announcement, but he couldn’t be understood. After we took off, we were served water only, which was warm."
Cons: "Flight was an hour late due to late connections and slow loading of bags."
Pros: "the crew was nice. flight was smooth and overall had no issues"
Pros: "Staff. Pilot . Airline"
Cons: "Delay due to a baggage issue"
Pros: "Uneventful flight, quick boarding"
Cons: "Crew gave me half of my cocktail instead of all of it. Just poured all the wine into a cup and never got the mixer. Took off late."
Cons: "There was a flight delay for one hour"
Cons: "Arrived at gate two minutes after door close and missed connection. Desk people were very unsympathetic...they said they were aware aid delayed flight in but decided not to hold plane, so stuck in Baltimore for the night. Went to get my luggage and told it would be 1.5 to 2 hours to get it. Went to belt they told me to go to and luggage was waiting for me...it was obvious they just didn’t want to deal with getting the luggage and were hoping I just let them hold it."
Pros: "On time!"
Cons: "Cramped seating as with all airlines these days."
Cons: "TSA was really long at BWI.. so inefficient"
Pros: "Flight was an hour late departing"
Cons: "Completely full made it uncomfortable"
Pros: "I made it home"
Cons: "Delayed ~2 hours, made us rush to board, this I understand but then we waited in the hot plane 15-20 minutes for more people to board."
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "The airline allows two free checked bags! Aside from that, the departure was timely. The staff in-flight was very nice/funny. And arrival was smooth as well. I would strongly consider Southwest every time, even with a failed engine/window!"
Cons: "Nothing at all; the staff was amazing!!!"
Pros: "Due to some technical issue the flight was delayed but the crew made sure they let us know what was going on from the beginning. And kept updating us every 30 minutes."
Cons: "The hassles of missing luggage"
Cons: "Packed flight"
Cons: "Flight attendants could care less about my loss of belongings from overhead bin when a fellow passenger stole them. Gate agent shrugged shoulders and sent me to baggage claim. Baggage claim said there was nothing they could do. Meanwhile I don’t have a jacket/glasses/gloves for a business trip which leaves no time to repurchase."
Pros: "Flights arrived early."
Cons: "Love Southwest.... HATE their boarding policy"
Pros: "Left on time and arrived on time."
Cons: "Seats are cramped."
Pros: "Good customer service"
Cons: "Loud children"
Pros: "Everything as usual friendly staff, clean plane"
Cons: "Nothing that I can think of"
Pros: "On time arrival and comfortable A List seat!"
Pros: "Ros at BWI international check was fantastic. She calmed us down after missing our initial flight and quickly got us on the next flight. She was also sweet to our 2 year old daughter."
Pros: "Not much. Southwest seems to care less and less about their costumer’s experience. Glad the electrical issue was caught before takeoff, but it should have been caught before boarding."
Cons: "Boarded the plane and settled in only to be told there la an electrical issue and we’d have to wait a bit. Eventually we were told we could get off the plane and wait. Then we were told to board a different plane in a different terminal. At this point, we were told a new ETD every 15 minutes. Reboarding the new plane was chaotic, unorganized, and not sucure. We were asked our names and checked off a list - not ok. There was zero compensation offered to customers for the late flight that should have and could have been prevented."
Pros: "Fast flight"
Pros: "Amongst the best flight attendants I've had in the last year or so. Quick boarding, and the airplane was only 2/3 full (no one had to sit in the dreaded middle seats). SW is the only airline that flies direct from Indy to BWI, so I'll be taking this flight often to visit my MD family. Also, it can be had for $70 if you shop in advance. As an interesting note: a morbidly obese woman tried to avoid the shame of being given the seat belt strap extender by tucking the belt under one of her fat rolls, but this did not fool the flight attendants (who proceeded to give her the extender very slying and without embarrassing her). Gotta love 'Merica."
Cons: "The boarding gate guy mouthed off to people who tried to cut the line. I actually liked this since line cutting is a pet peeve of mine, but it may have made him come off as unfriendly. Terrible turbulence, but then again that's not the airline's fault. No internet, though I wouldn't have used it anyway."
Cons: "We spend 100k a yr with our southwest visa to earn companion fare privileges. We,my family of five, decided to go to FLL via BWI for Labor Day weekend. When we arrived at our gate we were told the flight was over sold and that I didn't have a seat. The lady at the desk was very nice and said you will be compensated for the mix up. After calling a few different people I was told that I wouldn't be compensated because my flight was "free". I refer to the 100k needed to attain companion fare capabilities Aka "free" airfare. We have never had a problem with southwest before to be fair quite the contrary but sadly the first time we had a problem it was handled in such a way that it cast a shadow over all of the past positives. Hopefully they will make this right. I can't imagine they won't."
Cons: "Delayed for 3 hours and didn't let us switch to an earlier flight while we were standing at the gate before it started boarding."
Pros: "Wifi and in-flight entertainment."
Cons: "All passengers boarded the flight on time. But, the flight was delayed due to a last-minute of getting a backup crew from BWI to DFW. We were promised to wait for 5 minutes. But, it took 15 minutes. Once the flight arrived at DFW, because the flight missed the gate window, we were forced to wait at taxi way for another 30 minutes. It was a very bad decision on Southwest to delay the flight, not because of passengers, but because of its last minute staffing need. Passengers should have been compensated for the delay, since the airline caused it. In addition, the flight AC was not working properly making the flight very uncomfortable."
Cons: "It was an old, haggard plane and my seat had lived a long, and I'm sure quite useful, life; the stuffing was pretty flat and the whole chair squeaked terribly whenever I moved."
Pros: "Everything about this flight"
Pros: "Loved the half filled flight (though I'm sure it wasn't good for making a profit)"
Pros: "This time within the last couple months the trip a lot better."
Pros: "Yes, crew were amazing."
Cons: "The TVs were unavailable on both trips. Not a deal brraker but less then ideal. Otherwise, excellent service."
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Cons: "If I’d known I was getting a seat that didn’t recline I would have made another seat choice."
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "I liked when I got endless emails of flight delayed."
Cons: "Delayed too many times."
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Pros: "The seating space was just right, and thanks for the complimentary Sprite."
Cons: "The wifi/ flyfi did not work. The directv screen kept going offline. The complementary cookies ran out"
Pros: "Nothing about this flight, nothing at all."
Cons: "First of all, i was schedules to leave at 2p, then was changes to 230p, then 330p, then 4p, when we got on plane it was after 5p, then was about to take off they had to tuen around because of pilot issues, then they had to wait to see if a crew could take us to ft lauderdale then they say they have a crew that can only take us to jfk, then when we got there another one will take us to ft lauderdale needless to say it is 753p, and we just landed to jfk, and i have work in the am which i was supposed to be in Jacksonville. This is bad, VERY BAD SERVICE, and my next flight i will just spend a little bit more money to get on Delta"
Pros: "Ample leg room, even in coach! Clean plane. Courteous staff. Loved ot!"
Cons: "Loved it all"
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "The service was good, the airplane was clean and I loved the leg space."
Cons: "I got an email saying the flight was delayed but It was actually on time. Why did I get that email?"
Pros: "Jet blue was on time and there's plenty of snacks"
Pros: "The crew was very nice and the snacks were good. I was also surprised that it had television."
Pros: "The staff got everyone boarded and seated quickly. As a result we landed at our destination well before the projected ETA."
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Pros: "Very apologetic About the weather delay which they have no control over."
Cons: "The flight attendant wasn’t friendly and the airplane was 20 degrees I asked her to turn down the air a bit but it never happened"
Pros: "Smooth flight."
Cons: "Tv didn’t work. Flight late due to refueling. ??"
Cons: "Early arrival and good sercice"
Cons: "The delay"
Pros: "Free tv, snack, and drink. A good amount of leg room. The flight was on time."
Pros: "Nice legroom even in economy"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Cons: "Departure time changed 14 times with no explanation or apology"
Pros: "The snacks"
Cons: "By the time we boarded in row 8 all overhead bins were full thru row 16. Made getting off more difficult when we had to get our carryons"
Pros: "I like the new collaborative coffee option at the gate and the get-your-own-snacks option upon boarding."
Pros: "The legroom was a nice surprise. I thought the seats I’m fromt of us were going to be sitting on our knees but my boyfriend who is 6’2 had room to stretch his legs out. The in flight entertainment wasn’t bad either."
Cons: "I wish JetBlue would explain how they categorize to board people. I know some airlines that board first class, passaengers with disabilities and then back of the plane to front. I think it works so much better this way."
Pros: "Everything was on-time and we arrived early with no problems. Wasn't expecting even snacks/drinks on a 45 minute flight, but they served them. Crew was even more friendly and helpful than usual."
Cons: "E-mailed me advertising a free drink on BOS-->LGA flights, but I didn't see that."
Cons: "Landed and sat on the tarmac for 30 minutes waiting to deplane. The Captain made an announcement to explain, but the speakers sound like they are underwater. The wait was because there wasn’t a set of stairs available. Love budget airlines."
Pros: "The attendents were all very nice.. I loved the fact that we got snacks and beverages for free!nothing"
Cons: "Nothing was bad"
Cons: "Plane was delayed...they inform passengers of the delay, then set back to the original time. Horrible. This airline stinks."
Pros: "Quick and on time"
Cons: "My seat did not go back, and sitting upright the entire flight was very comfortable. When I asked the fight attendant about the seat, he said seats do not go back forward of the exit row. Had I known this, I would not have booked my seat. This information was not made clear to me when I arranged the flight. I am looking to book another flight R/T from Boston to NYC and would appreciate compensation for this upcoming flight."
Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."
Pros: "Polite crew. Flight on time."
Pros: "Seats were comfortable"
Cons: "Smell in the air"
Pros: "Tv and internet."
Cons: "Older plane, skinny seats even with the increased leg room."
Pros: "Everything, trip was great"
Pros: "On time, good seats, personable crew,"
Pros: "the atmosphere, appearance of lga, the wheelchair service attendants-kind, courteous and attentive."
Pros: "Comfortable seats. Good wifi most of the flight. Usual JetBlue professionalism."
Cons: "Not JetBlue's fault but we had to wait on the runway about 45 minutes because of weather issues up north. Otherwise a great flight."
Cons: "My flight was delay more than hour it wasn't pleasing experience"
Pros: "Overhead space"
Cons: "departure was very late same thing happen coming back they were late,but the most upsetting was that they lie insulting our inteligent."
Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"
Pros: "The takeoff and landing were very smooth"
The overall flight experience was great !!!
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "The space we currently have."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "Great flight but old regional jet"
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Pros: "Everything about delta"
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The whole crew was great and very accommodating"
Pros: "Seat comfortable"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Great service"
Cons: "No complain"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Cons: "The staff"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Efficient boarding. Friendly service."
Pros: "At least there was a free shuttle to the discounted rate hotel."
Cons: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "Smooth boarding, easy direct flight, and it was overall decent"
Cons: "Sometimes felt a bit cramped in the seats, but it was economy class with a full flight."
Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"
Cons: "My inflight entertainment wouldnt work."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Cons: "Be on time"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "The crew was friendly and the plane was comfortable and clean."
Pros: "Crew fine. Plane ok. Legroom better than usual."
Cons: "Re-routed mid flight and forced delays. AA has been awful all holiday weekend."
Cons: "Flight was delayed for no apparent reason."
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "The flight crew was pleasant!!!"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Cons: "No personal entertainment for an international flight."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Cons: "One crew member was rude, another confused. The grey blazer crew member was friendly"
Pros: "It was ok. Got there safe and sound. That's what counts."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "The boarding process was quick and efficient."
Cons: "This plane did not feature TV at your seat. Only the overhead TV"
Cons: "For some reason they changed my seat."
Pros: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Cons: "Inadequate overhead baggage space."
Pros: "Crew is usually very nice"
Cons: "Customer service is horrible. No tvs on the seats, no entertainment shown no options for snack except hummus privacy is no concern to American"
Pros: "Comfortable and smooth"
Pros: "Very nice in flight staff"
Cons: "Flight was cancelled and we were never notified!"
Pros: "I took an aisle seat for more room Glad to be going home"
Cons: "Still not enough leg room"
Cons: "More options with first class food"
Pros: "Not a full flight so plenty of room."
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "Everything was perfect."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "I'm completely satisfied"
The staff at the counter was very rude and unhelpful. The plane was dirty and there was only one restroom working for a full flight.. This is the first and last time my family and I are traveling with Allegiant.
One flight attendant was rude to several customers. She was much older than the other three. They were great. I’m a senior citizen so this is not a knock on old people. Not a smile the entire flight. She even chastised a fellow flight attendant. She should not be working in the public eye and representing Allegiant Air
I wish there was a beverage service that was free of charge
awful service. not of kayak but of allegiant
Cons: "Wish we had arrived on time we are an hour and a half late"
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Cons: "They charged $3 for water, nothing complementary."
Pros: "Great crew. Everything was on time. Loved it"
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"
Cons: "Allegiant needs to get stuff together when it comes to boarding."
Pros: "Crew there and back. Professional and fun"
Cons: "When boarding in Asheville. Flight crew had no control. Everyone bumrushed counter. No control of boarding. Adults boarding before parents with children. People boarding priority when they are not."
Cons: "Squished and smelly but good value overall and good crew"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Cons: "Late departure without any explanation. TSA really under staffed."
Pros: "Great flight. Great staff."
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "Crew was nice"
Cons: "No wifi"
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "Well-priced. Good seat spacing and aisle size, good atmosphere. Easy to find overhead storage and boarding is quite fast and well organised."
Cons: "No complementary drinks, no TV to watch. Which is fine since those aren't necessary, but it's good to know if that's something you're willing to pay extra for."
Pros: "On time"
Cons: "Boarding outside in the pouring rain!!!"
Pros: "Good for Domestic travels"
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Cons: "Significant Delay"
Pros: "Evertything was on schedule ."
Pros: "The flight was on time and the staff were courteous."
Pros: "The flight was smooth and quick once we were in the air..."
Cons: "We waited for another crew from another plane and had to leave almost an hour later than the scheduled flight."