I booked the flight through budgetair.com and paid for one checked bag. When I went to LATAM gate at the airport, they told me they had no record of my purchasing a checked bag and would need to charge me. Budgetair insisted I had paid for a checked bag and LATAM insisted I had not and would need to pay again. Not sure if the issue is with budgetair or LATAM or both
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
Cons: "The flight was delayed at the last minute"
Pros: "the crew was good!"
Cons: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Pros: "The crew"
Cons: "It was excellent for me"
Pros: "el vuelo de lima a quito fue terrible. Me gustó la puntualidad"
Cons: "Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones"
Pros: "Crew were amazing and helpful."
Pros: "Flight on time Departure & arrival"
Cons: "Two seats in every set of rows"
Pros: "The crew was nice, wifi entertainment was available, flight on time"
Cons: "offering beverages."
Cons: "They lost my luggage"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "Crew was very kind"
Cons: "I got a middle seat. Any other seat would’ve been better."
Pros: "The crew was really helpful and attentive. we travel with a special needs young lady and every body was sure she enjoyed the fly. the airplane was in excellent conditions."
Cons: "The waiting before entering to the lane was long and we didn't understand why we need to be waiting so long in the jet way."
Pros: "Seats were newish, crew was very friendly"
Cons: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Cons: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "You made it possible to change my flight to one earlier"
Cons: "The food"
Cons: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Pros: "Staff / crew was great"
Cons: "Boarding is was not explode what line you needed to be in according to the size of your luggage"
Pros: "Excellent thank you very much"
Pros: "About as comfortable as it could be given a 10 hour flight and a pretty full plane."
Cons: "Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate."
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Cons: "They lost my bag and I had to wait a full day to get it back."
Pros: "Smooth boarding. On time. Good crew."
Cons: "For a rather long flight, amazed that we had to pay even for water. This isn't a low cost airline! Painful lack of legroom (I'm 5'10"). When the kid in front of me leaned back it was like a hammer on my kneecaps."
Pros: "Flight was on time, we left early and arrived early! Flight attendants were very kind."
Cons: "They lost my bags"
Pros: "The airline and crew were all excellent and a real pleasure to travel with them."
Cons: "Upon looking at the flights out of Peru we found that there were a lot more choices for returning to Tampa. We were looking at 37 hours of lay over between Lima and Miami. Upon finding the flights with less lay over time we changed our flights and were hammered with $400 change fees. Seemed a bit deceptive that all the flights were not listed when we originally booked. Will use a travel agent next time to make sure we do not run into this situation again."
Pros: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Cons: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Cons: "Too small seating space"
Pros: "The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff."
Cons: "I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Pros: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Cons: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Pros: "Kindness of the crew"
Pros: "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "5 HOUR DELAY ON A ONE HOUR FLIGHT. LA 990 MPN/PUQ 10 DEC"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Bad services, bad food, No enterteiment services available."
Cons: "Friendly staff. Took great care of my grandma"
Pros: "I like the food,delicious I like entertainment very good!"
Cons: "The service very slow. The sits very small,no confortable!"
Pros: "The attention and the entertaining of the flight"
Cons: "I didn't have a wi-fi access in the plane, it would have been amazing and great to comunicate with family and friends that my flight was little delayed due to air traffic. The last thing I didn't like was the super delayed luggage delivery, because I had no energy to wait an appalling 40 minutes after a long flight."
Pros: "Um the inflight entertainment is good. The touch screen is great."
Cons: "Um not enough arm room for economy class. When you're in an 8 hour flight, comfort needs to be a priority. It's not fair to pack a bunch of people in like sardines after paying $800. The service was fine. Some crew members are nice than the others."
Pros: "My baggage was delivered on time, really good enterteiment, coke in cans, internet on board."
Cons: "The sits where old and grey, like dirty color. On the middle of the night, a guy smoked inside and the tabaco smell was really strong. He was admonish by the crew but nothing else, toilet was a little bit dirty."
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Cons: "Because I did not buy the ticket straight from Lan Airlines , Lan postpone my Fly too many days later. I had a meeting that I was supposed to go and I couldn't make it."