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when we arrived crew told us our luggage was at a certain location , waited for nearly an hour after landing and no luggage was there. turned out the luggage was somewhere else far away and no one told us. very incompetent.

Don’t fly with Alaska if you have a layover in Seattle. Guaranteed to screw you over. We waited at terminal S3 &were >2 hours delayed(mechanical issues)and told to change terminals to a different plane that required riding 3 shuttles to get to new terminal N14. Then they delayed the flight even further and changed gates again. when I went to the customer service in terminal N, the manager turned me away without apologizing & refused to assist me but mandated I leave her alone as her shift is nearly finished and insisted I totake another 2 shuttles to terminal C so I can just talk to another service rep while dragging my family of 4/ kids in tow.

Everything was good. Please have a wheat free option for snacks in the future.

Not delay for a few passengers. That was uncalled for. If idiots can't make the flight on time thats their fault. Why should I be punished for them? No more holding the plane for one or two people

good food and service and the seats were much better than anything comparable provided by US airlines. The entire experience was light years better than flying with a US company.

How can I review what was denied to me. Instead of offering to let me pay for the ticket I got booted of my flight with no way home and no choice but to purchase another ticket for 12 hours later. Filing a complaint with the DOT

I like them since I live in Alaska and I don't have much choice

Coke zero offered...good. The proptness of flight was late. This has been a everytime thing for my last 9 flights. And is putting alot of pressure on my connecting flights. Not a bit punctual. I am always early, but Ak. Airlines is not. And people i happen fly beside, parrot the same thing. The baggage delivery to baggage claim, is not prompt. Its slowwwww. The seats are poorly padded, very crowd. We need more room, not padding the airlines bottom line. Its like a cattle car. More leg room, more side to side room. And attendants need upgrade of verbal skills. I have been faithful to Ak. A., but it will change if changes are not made. Not the only planes in the sky.

We were very late to take off, late exit plane, and luggage took a long time.

This was my first time using Alaska. The best thing about Alaska is the people. Everyone that I had any contact with couldn’t have been better. So far on this trip no complaints. I will use Alaska again