Same as listed above
Customer service, flight cancelled with no alternative offered
That was a pleasant flight with quick check in.
There was no free beverages like water, tea or coffee.
Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.
customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats
double charged for second piece of luggage
The food and entertainment was good. We got into the plane ver quickly and we were seated towards the front
I have been flying for a while but it is so difficult to find out what fare class you have. the website is not helpful with bag check in information. $90 is way too much to check in a bag especially for an international flight the line at Lisbon for passports is way too long
Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights.
I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed.
Food was ok
The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter
everything is ok but food is bad. better give to passenger fruit or bisquit, wafers
Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket.
Cabin crew polite and courteous
Boarding via bus to plane was an added hassle The cabin temperature throughout flight was uncomfortably cold On each trip I have made with BA ( 6 in last year USA to U.K. and Spain) lack of overhead luggage space is always an issue. I paid 65 pounds for an extra check-on small suitcase, yet I couldn’t even put a small holdall in overhead because others had whole suitcases in there. This needs to be re-evaluated!
aircraft, food, entertainment
I arrived safely and on time
Audio plug for my seat was broken, but I slept so it worked out Kay.
Friendly crew. Good day in the skies.
Baltimore/Washington (BWI) United States
|Flights Arrive in||Warsaw Frederic Chopin & other airports|
|Flights Depart from||Baltimore/Washington|
|Airlines||WOW air, TAP AIR PORTUGAL, British Airways|
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