The staff was very professional, the places very clean. The legroom was a little bit tight but so worth the price of the flight. Very pleased! Next time, I want to book a stayover to explore Iceland :)
The boarding process was easy, the crew was friendly and the flight was very smooth. There is a limited menu the food was tasty, but you have to purchase everything. The cost of the flight was very reasonable but everything such as baggage is extra.
Play is a great budget airline. There are no TVs or chargers in the seat but there was more legroom than expected. Boarding and all staff that I interacted with were great. You have to pay for any and all drinks or snacks you might want on flight.
Play is a great budget airline. There’s more legroom than expected, no TVs or chargers in the seat, all staff that I interacted with were great.
Blood sucker budgeted airline. Charging after and after. No one should busy air ticket in this airline. Completely a scam and sucking blood.
The cabin crew very kindly arranged a change of seats for us due to a distressed passenger
There was no food or entertainment. That was fine, not a problem. I paid for “priority boarding” ( and a cabin bag) but there was no “priority boarding.” That was disappointing and falsely advertised so perhaps that could be adjusted.
No frills airline. Excellent service. Very good leg room for passengers compared to other "full service" airlines. Crew was very friendly. No entertainment system other than flight information display which was surprising as I thought it would be another revenue stream for them. Overall a surprisingly excellent experience.
Great new carrier to Europe. Lots of leg space and friendly crew
Worst seating -- by several orders of magnitude -- on any aircraft in sixty years of flying regular and budget airlines. The seats are cramped from side to side, barely padded, short from back to front. Tightness was at first absurd and then actually painful for a five-to-six hour flight. Pitch between rows is so small that even turning to stand up to get into the aisle is difficult. And I'm a slender guy, 5'9", 170 lbs. Website for booking held many "mysteries" like hidden access to payment portal. Though one screen said my booking and payment were complete, I learned at the airport that "complete" was not true. Had to work with helpful supervisor at the check-in desk Online I was able to change my flight booking from Saturday to Friday, But also I learned at the airport (too late) that the carry-on bag fee from the Saturday flight did not automatically shift onto the Friday flight. I had to pay the much higher at-the-airport charge, 49 euros. I will try to get an adjustment.
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "Delta crew is always great."
Cons: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Cons: "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
Pros: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Pros: "Seat was comfortable, enough entertainment, staff is super nice"
Cons: "I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why"
Pros: "Was on time."
Cons: "Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom."
Pros: "The crew were very nice and helpful."
Cons: "Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep."
Pros: "The crew was amazing. The flight was easy and non-eventful. We felt like it was a good value for the money."
Cons: "The seats were a bit tight and close to each other!"
Pros: "Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space."
Cons: "No meal included on international flight."
Pros: "The flight was on time, the Swiss Air plan was clean and the swiss chocolate and ice cream was wonderful!"
Pros: "Luggage trap for people who has layover."
Cons: "Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect."
Pros: "Same airplane but we had to get off and go thru customs. Kind of a maze to get back onto same plane. Better seat with extra leg room"
Cons: "The iPad didn’t work so I couldn’t watch any movies. The seat next to me was broken also so neither of us could have inflight info."
Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"
Pros: "The movie selection was good"
Cons: "Boarding could've been more organized. On a 6+ hour flight, a snack should be offered (gratis), and of course, there needs to be more leg room and more comfortable seats."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Cons: "Our first flight was cancelled due to maintenance issues. We waited several hours for another plane to come, and this flight was cancelled as well due to maintenance. We waited in line for 2 hours to be rerouted and now we can’t go out until tomorrow afternoon. We will miss 2 days of our vacation. Terrible experience"
Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "Long flight, but I really like the 787. Comfortable travel."
Cons: "American airlines mishandled my luggage. Extremely poor communication about status. (I don't know how much all my phone calls to them will end up costing!) Two and a half days later, I have to return to the airport to pick it up. If you travel with AA, pack MORE than essentials in your carry-on! Also it is criminal that they charge extra for aisle seats!"
Flight was missed due to delayed departure from Rome Luggage lost on Rome.
Missed connecting flight because flight out of Rome was delayed. Had to rent car to final destination. Luggage was lost from Rome. Delta is blaming Ita Airlines and Ita Airlines is blaming. And as of right know neither airline wants to be responsible for our luggage or refund or missed flight. Will not book trips through third party companies such as Kayak again.
Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.
Never went to Rome's airport and it was beautiful!!
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.