Lead flight attendant was rude and not helpful. Very unprofessional.
boarding wheelchair flyer poorly done
Cons: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."
Pros: "We boarded and took off early"
Cons: "A little bit bigger free water bottle"
Cons: "The charge for extra baggage was three times the cost of my ticket. Outrageous!"
Pros: "The flight attendants were very attractive"
Cons: "The flight was delayed 20 minutes."
Pros: "Everything was ok"
Cons: "It left late"
Pros: "The flight itself was OK."
Cons: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."
Pros: "Cheap flight!"
Cons: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."
Pros: "The seat was comfortable and easy to use."
Cons: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"
Cons: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."
Pros: "I booked a flight and feet combo and the whole experience was well organized"
Cons: "No snacks but whatever"
Pros: "Fast to board Economical"
Cons: "Too cold Didn’t know about luggage charge"
Pros: "Boarding was fast and the flight was comfortable."
Cons: "We were delayed about 15 minutes, but they didn't say anything it just happened."
Pros: "The seats were nice and boarding was quick."
Cons: "The flight was a bit delayed, but not by much."
Pros: "Kind crew."
Cons: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."
Cons: "It would be nice if they gave us a little snack."
Pros: "Friendly and easy flight. Good value for money."
Cons: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"
Cons: "Quick easy flight. On time. Good service. New plane."
Pros: "Seat was fairly comfortable"
Cons: "The leg room was really small"
Cons: "No explanation why a long delay and change of gate at DM airport"
Pros: "The plane appeared clean, and they gave us complimentary small bottles of water."
Cons: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."
Cons: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."
Cons: "Missing an arm seat"
Pros: "Nok air is a nice airline"
Pros: "Super easy hassle free and nice staff :)"
Pros: "On time"
Cons: "Just serve water"
Pros: "Bad experience. Waste my money."
Cons: "Staff no help me"
Pros: "Cheap and very cheerful. Great airline at great prices. Highly recommend"
Cons: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."
Cons: "This flight was 2 hours late"
Cons: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"
Pros: "Staff on plane was excellent"
Cons: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."
Pros: "Everything was efficient and we'll run."
Cons: "The airplane was not very clean."
Pros: "Crew Snack"
Cons: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"
Pros: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."
Pros: "Kind check in service and luggage allowance"
Pros: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."
Cons: "No online check in."
Pros: "None"
Cons: "Delayed 2 hours"
Pros: "The flight arrived 20 earlier than scheduled."
Pros: "Nothing"
Cons: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"
Pros: "Left on time and arrived early....No frills friendly service in brand new planes."
Pros: "Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!"
Pros: "Excellent flight on a Q400 aircraft. Seating adequate for that type of plane and distance. Water and a small snack were offered to all. Departure from the gate on time, but 25 minutes taxiing, meaning arrival almost 10 minutes late. This is still "on time" as far as I am concerned. Staff very professional at all stages of the trip. Recommended."
Cons: "DMK Airport is getting very crowded, even mid-week. I came from SGN on Nok Air. It took over an hour to get to the connecting, domestic gate. No signs in the International Terminal showing where the Domestic Terminal is, they are just supposing that everybody knows!"
Flight delayed for 1.15 hrs.
Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
Pros: "Efficiency"
Cons: "Attentiveness, we were miss for food purchasing was abit rush."
Pros: "Overall price / value is very good"
Cons: "Leg room is very small"
Cons: "More choices on entertainment"
Cons: "Boarding always take way too long because of the hand luggage problem."
Pros: "Everything was good ..."
Cons: "... we were just a little bit delayed."
Cons: "this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice."
Pros: "Good service, nice nasi lemak"
Cons: "None"
Pros: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Pros: "On time"
Cons: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Cons: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Pros: "The aircraft was very clean!"
Cons: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Pros: "Price. Number of flights."
Cons: "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
Pros: "Price"
Cons: "All ok"
Pros: "Nothing"
Cons: "13 hour delay worst flight ever"
Pros: "定刻運行された"
Cons: "ドリンクの値段が高い"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Pros: "Avoid this shitty airline since it’s NEVER EVER on time!"
Cons: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Cons: "The flight was damn cold and freezing"
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Cons: "No water is provided on board"
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Pros: "fast and easy"
Cons: "seat comfort and leg room plus they charge for everything extra"
Pros: "Quick easy and simple. Staff were very friendly."
Pros: "Like food and nice crew"
Cons: "Always worry delay"
Pros: "Cheap"
Cons: "Delay delay"
Pros: "First time I've flown with them. I was very impressed"
Cons: "I liked everything"
Pros: "WiFi with some entertainment resources"
Cons: "No food/no drinks, unexpected"
Pros: "Crew was welcoming and appreciative at start and end but that's about it... After announcement to prepare for take off... Two crew members passed the lady beside me with a big bag on her lap ... I had to ask another member passing for the 3rd time to advise her to store properly... This is needed for take off and caution as I was sitting beside her."
Cons: "Did not like the boarding procedures... Needs a bit more organization for efficiency and that the passengers know where to go when... Hate change was done via word of mouth from other passengers... The que process was all together and no structure... Room for improvement is certainly there. Its a budget Airline so I'm not expecting food or entertainment. But I was majorly annoyed with baggage policy!! This was the most rediculous of all! I payed more for my bags to follow me than I did for the plane ticket?!?! I was trying tirelessly to add bags to my flight before hand but system gave errors etc and I even tried the live chat again errors so no choice but to do this at airport for a ridiculously expensive cost. I was not happy and will think twice about this. I even considered taking the later air Malaysia flight with my bags included. If I had only known :("
Pros: "Fare"
Cons: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Pros: "Cheap"
Cons: "Hot air-conditioning"
Cons: "No family priority boarding."
Pros: "On time Arrived early"
Cons: "All ok"
Pros: "Air Asia! Ground staffs are good service and helpful."
Cons: "It was one hour late"
Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."
Pros: "Turnaround is fast, efficient boarding."
Cons: "State of cabin may not be 100%, due to same fast turnaround."
Pros: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Cons: "- delays can be traumatic for later flights in the day"
Cons: "The flight was delayed by more than 1 hour with all the passengers seated in the plane. They didn't need to board the passengers so early."
Pros: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
Cons: "Nothing to complain about. Everything went as seamless as a flight can be."
Cons: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Pros: "Competitive price, good regional carrier, especially short flights."
Cons: "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
Pros: "Nothing."
Cons: "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
Pros: "This is a budget airline and they get you to where you going at good price"
Cons: "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"
Pros: "Nothing"
Cons: "Everything"
Cons: "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."
Pros: "Crew"
Cons: "No explaining delay before take off and after arrive"
Pros: "I am grateful for small mercies. ... it was on time!"
Cons: "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."
Pros: "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."
Cons: "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."
Pros: "Professional and very accommodating crew"
Cons: "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"
Pros: "Just expect , what is expected from a low cost carrier."
Pros: "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."
Cons: "nothing, it was a short simple flight."
Cons: "The plane was COLD and no blankets to be found."
Cons: "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"
Cons: "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"
Cons: "The air conditioner on this flight does jot okay"
Pros: "short flight"
Cons: "the landing"
Cons: "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."
Pros: "Price was great."
Cons: "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."
Pros: "The plane didn’t crash and we made it to our destination"
Cons: "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."
Pros: "Basic no frills airline. Good baggage allowance"
Cons: "Very poor website"
Cons: "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"
Cons: "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."
Cons: "Very little leg room, no complimentary water or snack."
Pros: "The plane was new"
Cons: "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."
Cons: "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."
Pros: "It was awesome, everything was great...."
Cons: "I was in line for the flight and they closed the gate without notifying me"
Pros: "The flight was cheap."
Cons: "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."
Pros: "Exit row seats .."
Cons: "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"
Cons: "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."
Cons: "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."
Pros: "Brand new planes"
Cons: "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"
Cons: "The flight was a pretty good flight for budget"
Pros: "Depart from Don mung airport on time"
Cons: "Nothing"
Pros: "Seats are comfortable. The crew was nice."
Cons: "They never check passengers, if the seatbelts are on."
Pros: "1) seats 2) price 3) timing"
Cons: "1) food"
Pros: "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"
Pros: "Nice new aircraft"
Cons: "Took far too long to get off plane and what seemed like an eternity for bags to appear"
Pros: "Crew was friendly and helpful"
Cons: "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"
Pros: "Boarding process and crew are okay."
Cons: "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."
Pros: "The price was right and the aircraft are new B737s."
Cons: "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."
Pros: "The low price"
Cons: "We didn't start boarding until the takeoff time."
Pros: "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."
Cons: "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."
Pros: "Everything was very fast and efficient."
Pros: "Cool signage and ads. Quick on and off boarding process"
Cons: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Cons: "Excellent flight. No complaints, good boarding, friendly crew"
Cons: "Not worth the price savings"
Pros: "Crew was ok"
Cons: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Pros: "Quick, easy flight"
Cons: "Nothing"
Pros: "On time departure and arrival, quick baggage return"
Cons: "Vegetarian bundled meal very basic and would have been great to have the option of buying one of the other meals at purchase."
Pros: "Again, it's good for a budget airline."
Cons: "More legroom"
Pros: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Cons: "Air Asia is a no frills Airline. That’s why it’s Cheap."
Pros: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Cons: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Cons: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Pros: "Flight arrived early quick and easy boarding Good seat"
Cons: "Nothing. It was just as expected"
Pros: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
Cons: "Narrow seats very cramped when seat in front reclined."
Cons: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Pros: "Nice newer plane and mindful staff."
Cons: "No free snacks or drink offered."
Pros: "Horrible"
Cons: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Pros: "We arrived"
Cons: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Pros: "Very delayed with no announcements!"
Cons: "Absolutely, no let room."
Pros: "Really easy boarding process, clean, modern plane and good flight service."
Cons: "No in-flight entertainment and could have more leg room."
Pros: "Nice equipment and price. On time."
Cons: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Cons: "You have to pay for every little tiny thing. They won't give you your passport back until you've paid for your luggage. They don't offer free drinks on the plane."
Pros: "Hot seat was roomy."
Cons: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Pros: "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Pros: "The flight itself was very reasonably priced."
Cons: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Pros: "everything"
Cons: "nothing"
Pros: "It is a good option for an affordable airline."
Cons: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Pros: "Flight was on time"
Cons: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Pros: "Quick on time boarding and departure. Crew was professional and helpful."
Cons: "Luggage fee should be more clear when booking"
Pros: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Cons: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Pros: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Cons: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Pros: "Fast boarding. On time."
Cons: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Cons: "extra charge for luggages no water on flight"
Pros: "Easy transfer, read the bad reviews. We had no issue bringing in food by the crew. Seriously these are cheap flights. They are giving you choices and pay accordingly according to your choices."
Cons: "Terminal changed twice so it was a bit confusing"
Pros: "Overall all went very well with no shortcomings. It was ahead of schedule."
Cons: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Cons: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Pros: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Cons: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Pros: "The flight itself was fine. No issues."
Cons: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Cons: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
Cons: "I did not use the flight because I accidentally purchased the flight going the wrong direction. Immediately upon pressing the purchase button I realized my mistake and attempted to fix it only to find out that even though I purchased through Kayak, Air Asia would be responsible for all customer service. Upon finally getting a hold of them after several hours of frustration I was told that not only was there no way to cancel it, I could not even use the price paid as a credit for the opposite route regardless of the fact that I was attempting to rectify this seconds after purchasing. I expected to be using Kayak as a point of customer service and was the only reason I went the route I did to purchase the ticket."
Pros: "You get what you pay for"
Cons: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Pros: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Pros: "On tine"
Cons: "Uncomfortable seats"
Cons: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Cons: "I booked for luggage and there was no record in the airline of it, so I had to pay again"