Cons: "Food and drinks for long or connecting flight not suppose to buy"
Pros: "Amazing crew; very attentive; kept lavatories clean at all time during the entire flight; good food"
Cons: "10 seats across (B777-300) in economy section really made the experience bad."
Pros: "Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?"
Pros: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
Pros: "The service were so nice the food were amazing. The rides were relaxing and I felt safe and comfortable the whole ride home."
Pros: "The plane was nice, seats comfortable, flight staff was super nice, ride was very smooth, like all previous Eva air flights."
Cons: "Nothing. Everything was great as usual :)"
Pros: "Short flight with no delays"
Cons: "Seats didn't recline Outdoor entrance exposed people to jet fuel toxins"
Pros: "Great amount of legroom in economy. No issues for me and I am 6'3''. Very nice staff"
Pros: "The meals were good. Wine served. Cabin crew very responsive."
Pros: "Food service good, all attendants are so nice!"
Cons: "They don't serve enough water, the tiny cups of water they give are just a sip!"
Pros: "organization ans timely process on the check in counter on forward"
Cons: "the gate announcements not very clear."
Pros: "Crews were excellent. Food was actually good!"
Cons: "More comfortable seats for long haul would have been nice!"
Pros: "The crews were super excellent. Kind and warm hearted services. Airplane is old but it is a short haul and does not matter much."
Pros: "Good boarding procedure. Attentive crew and good quality food even in Economy. Entertainment options were very good."
Cons: "Seats were tight but the seat pitch was decent. WiFi available but very expensive."
Pros: "Good seat with plenty of leg room and great entertainment system."
Cons: "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
Cons: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Pros: "seats were full configurable, tray table very logical and space all felt useable."
Cons: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Pros: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
Cons: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
Cons: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
Pros: "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
Cons: "Food selection and quality poor"
As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."
Pros: "Check in was quick and convenient."
Cons: "Air Busan has a policy of one carry on bag only. At a minimum, it should be a one carry on and a personal item."
Pros: "Excellent crew. Older plane. Flight was delayed by an hour but looks like it was due to other flights being delayed/Da Nang airport."
Pros: "The crew made an effort to seat us together. Our ticket included lunch, would have been nice to know at check-in."
Pros: "Spent over an hour at the counter trying to fix an error that was not my doing. I should've been upgraded or given credit"
Cons: "Free drinks and snacks"
Pros: "I had to pay for checked baggage twice. I'm figuring out by asking Kiwi.com what the hell was the problem, anyway it was very unpleasant experience."
Cons: "If this had been an Asiana flight with attendant Star Alliance privileges, which is why I was willing to pay more the ticket. I could not enter the Star Alliance club at KIX because they considered it an Air Busan Flight."
Pros: "Extra charges for luggage, entertainment and food on long flights are ridiculous."
Pros: "Crew was very polite and professional."
Cons: "Started boarding less than ten minutes before scheduled departure, arrived to destination 20 minutes later than originally scheduled."
Cons: "Flight was delayed, but Google reported that the flight had already taken off."
I can't board the 2nd flight due to the last 1st flight. In the 1st flight check-in, I can't board due to the stupid problem of K-ETA visa. The booking system and the flight company should inform the customer a few days earlier. This is the worse experience in my life. I won't use KAYAK and the airline anymore. My friends were also surprised about this stupid situation. I won't use KAYAK and T'way anymore.
I can't board the flight due to the K-ETA problem. You should inform the customer clearly a few days before the flight. I can't cancel/change the flight now. This is the worst experience in my life. I also never hear about this kind of bad experience. I won't use the booking system and the flight company anymore.
Pros: "We received great assistance at the check-in counter and were helped out even though we arrived late. The ground crew was actually great."
Cons: "We only got water. Felt like a bus ride. Minimum comfort but fair for the price."
Pros: "The ground staff and air crew were pleasant and professional."
Cons: "The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety.."
Pros: "The professional courtesy and efficient execution of the crew during the entire flight."
Cons: "Boarding, kind of a controlled chaos when it started. People just line up and go! But it worked!"
Pros: "Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel"
Cons: "We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket. We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead, We couldn't load first so our carry on we're behind us, a pain when getting off the plane."
Cons: "A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible"
Pros: "find no where to check-in online, and do know how much weight i can carry"
Pros: "No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding."
Cons: "Online check in please."