Pros: "Staff was great and very helpful"
Cons: "If they didn't change my flight for 2 hours earlier."
Cons: "Misdirected at upper entrance."
Cons: "Very small in the plane"
Cons: "Lower the price and keeping up the good work!!"
Cons: "not much choices in the movie selection"
Pros: "god food and movie selection."
Cons: "in-flight food and beverage choices needs lot of improvement"
Cons: "Airplane was extremely hot, service was poor"
Pros: "Entertainment, restroom facilities and toilettries"
Cons: "Training for flight attendants"
Cons: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Pros: "The crew had their hands full. Very friendly throughout the flight"
Cons: "Comfortable legroom and newer movies"
Pros: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Cons: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Cons: "Flight was suspended I was not notified before I went to the airport"
Cons: "Delay flight and slow boarding and leaving plane."
Pros: "Good seat - request granted"
Cons: "Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray."
Pros: "They were really nice and the plane was pretty new"
Cons: "No bad experience"
Pros: "Cup noodles and snacks available throughout the flight."
Cons: "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
Pros: "Uneventful but good. Lots of new movies"
Pros: "Cathay Pacific was amazing. Great service and great food."
Pros: "Great crew, very professional. Food good. Easy boarding. Staff at check in were great fixing the problem of my seating."
Cons: "I had booked my seats online, however nothing was in place when checking in."
Pros: "Absolutely nothing"
Cons: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Pros: "Timely and professional."
Cons: "I would like a different food selection...."
Pros: "Improve quality of the food."
Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Pros: "Seat unconfortable no legroom ."
Pros: "No issues."
Cons: "No complaints."
Pros: "service excellent"
Cons: "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
Pros: "Quick boarding and very polite crew"
Cons: "The only issue was 30 minutes waiting in HK to take off and 30 mins circling Manila waiting to land....... both of which were neither an issue with CP."
Pros: "Enough space for legs, great VOD, good food, excellent service."
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Cons: "We were all supoosed to sit together (there were 3 of us) but my sister got separated at the last minute and put on a center seat elsewhere with no explanation."
Pros: "great service"
Cons: "Seats too cram feels like sardines in a can"
Pros: "Very spacious and comfortable seats, great service, good food."
Pros: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Cons: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Pros: "The A350 aircraft"
Cons: "Flight was not long enough...."
Pros: "The flight attendants were very nice and accommodating"
Cons: "Flight was delayed to depart so I missed connecting flight in Hong Kong."
Pros: "I booked the flight at an excellent price. Service is always good."
Cons: "Unfortunately, the cheap price meant my husband and I couldn't sit together for the 15+ hour flight."
Pros: "Food, games attendants were helpful"
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Pros: "The food was disgusting. Quality of food served by Cathay Pacific in Economy Class has gone down in the last 3 years!"
Cons: "Entertainment is poor. the quality of the films and TV videos is quite mediocre."
Cons: "It was big problem with boarding in BKK because passenger was without a return ticket."
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Pros: "This is a new Airbus very similar to Boing 777. All seats in Business class are isle seats. I also needed assistance which was also excellant cutting my time in Hong Kong from 1-1/2 hour to less than 1/2 hour."
Pros: "good service and good food all total was very good"
Cons: "Next time i will travel with your flight"
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
Flight was delayed for 45 mins without any informed provided
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Pros: "Comfortable, clean, good crew, early landing."
Cons: "15 minutes stuck on the bus at disembarkation sucked."
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Cons: "Allow us to upgrade class"
Cons: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Cons: "Music or movie will be good."
Cons: "I am not sure why they were delayed."
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Cons: "Journey / organisation"
Cons: "Boarding process Delayed flight"
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Pros: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Cons: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "The spicey Korean noodles that can be purchased on board."
Cons: "No leg room, but again I can't really complain on a 2.5 hour flight."
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
Pros: "Not Satisfied"
Cons: "Need improvements"
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Cons: "Want to have a USB charging port on a seat"
Cons: "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "Improve on the congestion of DVO"
Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."
Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Pros: "Crew were very friendly"
Cons: "Its a cheap airline.what do u expect?"
Pros: "The plane"
Cons: "Be ontime"
Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"
Pros: "Nothing much. The flight crew were ok."
Cons: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Cons: "I had the fattish person next to me who had most of his body in my seat."
Cons: "The delay of my flight was not acceptable."
Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"
Pros: "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."
Cons: "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
Pros: "Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary"
Cons: "Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?"
Pros: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Cons: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Cons: "Very uncomfortable seats."
Pros: "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
Cons: "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
Pros: "The crew"
Cons: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Cons: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Pros: "Early and on time"
Cons: "The Allocation of 5 kg per customer for the check in was too small, and they didn’t have an option to upgrade or increase"
Pros: "Landed early"
Cons: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Cons: "No food, no check in luggage but extra fee, no movies, no , no blanket."
Cons: "Flight time was changed from Sunday 6pm to Monday 4am! No space between rows on the flight to Singapore, EXTREMELY incomfortable!"
Pros: "On board Staff was great. Made everyone as comfortable as possible."
Cons: "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
Pros: "Flight was ahead of time. Friendly crew."
Cons: "Horrible experience.. Will never fly this airline"
Pros: "The price"
Cons: "3 out of 4 flights were delayed by 2+ hours"
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Cons: "Seats are uncomfortable"
Cons: "Check-in, baggage allowance - virtually none, snacks drinks none, will never use again"
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Pros: "We boarded the plane just on time. I wasn't expected ot would be that food."
Cons: "We landed pretty late. ETA was 11:25pm. We landed almosg 12midnight."
Pros: "Crew is great"
Cons: "Ticket agents are awful. Very horrible on baggage"
Pros: "All - Competitive price and service"
Cons: "Nothing - No negative experience with CP"
Cons: "Our flight was 1 hr late!"
Pros: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Cons: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Cons: "The gate on our boarding pass initially indicated E4 and it was changed to E2 without any notification. The gate was not manned by any airline staff and only the assigned gate had bathrooms. Basically, you have to hold your bodily functions in the general waiting area at the Jakarta airport. Flight was supposed to depart at 12:30pm and a gate change was announced at midnight. We had to move to another part of the terminal, Gate D6 I believe and had to go through security check again. Another badly managed budget airline."
Cons: "In addition to lack of communication of any updates from the staff"
Pros: "There is nothing to like about Cebu Air"
Cons: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Cons: "Less adders to the advertised price"
Cons: "Both flights this trip were delayed more than an hour with no explanation"
Pros: "They did their jobs."
Pros: "Crew were kind."
Cons: "The flight should offer 1 complimentary beverage like other airlines. Especially on a 4 hour flight."
Pros: "Great crew"
Cons: "Checkin lines were really long"
Cons: "Last min purchase so a bit expensive"
Pros: "Check-in staff gave exact range of time for boarding. Pretty comfortable and nice cabin crew."
Cons: "Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination. Only heard from cockpit almost nearing landing."
Pros: "Accomodating flight attendant"
Pros: "Nice, smooth flight, everything on time. Helpful nice stuff, all was fast."
Cons: "Overpriced baggage, no complementary drinks"
Cons: "The staffs are very rude and not helpful at all. They cancelled my flight just because i did not book the flight out of philippines and had to wait in the airport for 5 hours to get my baggae after they cancelled my flight. Very very dissapointing."
Pros: "Reasonably priced"
Cons: "So lacking in cleanliness.."
Pros: "The only positive of the flight, was that they accidentally gave me exit row seating."
Cons: "I didn't like that I paid almost $100 on bag fees for one basically empty check bag. They do not offer anything to drink on the flight at all. Not even the un-bottled water. If you want anything to drink you have to pay them for it. The entire flight all they did was try to pedal their over priced junk. The best part of the experience was getting off the plane and knowing that I won't ever fly with them again."
Cons: "I was thirsty at the waiting area. The staff threw away the water I just bought. I can’t drink in public fountains. In US we can eat and drink while waiting to board. I was hoping there would be complimentary water but there’s none. I was instructed to surrender my carry on underseat luggage before I boarded the plane. They didn’t tell me I had to pick it up at the baggage claim. I have all my important stuff there and it’s not locked. That was not right."
Pros: "Service was good."
Pros: "Quick boarding"
Cons: "Try a little tenderness. To be charged for water is insulting. No leg room is torture. I won’t fly with or recommend you to anyone."
Cons: "No option for on line check in Long lines at the airport check in counter Delayed departure small space on the plane"
Pros: "Friendly cabin crew"
Cons: "For not so short flight luck of entertainment & meal"
Pros: "The crew was nice and accommodating since my wife and I weren't seated together as requested when booking."
Cons: "Paid extra for checked bags. Had to pay for any food or drink on the flight (never heard of this before). Flight was delayed 2 hours and 15 minutes and then didn't even start boarding until well after that time...3 hours late after arrival. I get that you don't want to inconvenience two sets of customers but when I booked the 1:30pm flight intentionally instead of the 3:30pm it was really irritating to see that flight leave an hour before mine."
Cons: "I lost my baggages on transit flight, it was horrible, my holiday was ruined, they brought the luggages after 2 days"
Pros: "It was fast and eay"
Cons: "The plane seats was a bit dirty. There were lots of left over crumbs on the seat. Bathroom is somewhat dirty too with staines"
Cons: "Typhoon LAN was the worst typhoon to hit Japan in 40 years and I requested to change my flight since the Typhoon arrived the same day as my flight. I was told that they would not waive change fees and I lost all vaule to my ticket worth over $800. Called many times but they were not helpful. Other airlines waived the change fee."
Pros: "Timely, courteous Pilot Crew"
Cons: "No beverages ! Not even free water. That's really cheap. Service staff needs to be more polite, friendly and professional."
Pros: "Check in good"
Cons: "Tread passenger like live stock"
Pros: "One of the most comfortable and spacious airline seats I've traveled in."
Cons: "Can't think of anything."
Pros: "I liked that they are on time and the flight crew is so diverse. On board, we had multilingual attendants."
Cons: "Well, not much since I get what i paid for. Probably I'll comment on the uniforms of the crew. It'll be much cooler if it were white, not black with orange and red finishes on it."
Pros: "On time"
Cons: "Seats were not comfortable"
Pros: "Changi Airport will never disappoint, and regarding Jetsat I got what I payed for. It was a good flight so far."
Cons: "no complaints"
Pros: "Our flight was delayed but the staff was professional and made an effort"
Cons: "Crew was more in the way during boarding than they were helpful."
Pros: "On time"
Cons: "Long queue"
Pros: "Check in and staff on ground and in the air"
Pros: "You get what you pay for. So if u don't pay for water you don't get it. It conserves but at the same time, is the company that poor??"
Cons: "Nothing complimentary is offered. Not even water for a 3 hour flight. The flight attendants were ok, if that. As one was making announcements he used double entendres that are not necessarily family friendly. Excessive and unprofessional. We will definitely choose NOT to fly this airline again."
Pros: "Crew were very nice"
Cons: "The coffee was bad"
Cons: "I booked my flight and Jetstar changed my flight times. The new times would not work with my schedule. Therefore, I had to re - book with another airline at almost double the price. I never got a chance to use the Jetstar services."
Pros: "No reason given for delayed flight. Asked to chafe to earlier flight, they were going to charge total flight cost again. Terrible service!"
Pros: "Service was good and thorough. Not a hitch."
Cons: "Improve on in-flight entertainment."
Pros: "I cancelled the trip long ago. Can you send me back the tax I paied. Thanks"
Pros: "Nice crew. On time departure and arrival."
Cons: "Too long layover Not even one free check in baggage."
Cons: "wanted to charge 900% more than the ticket cost for overweight baggage, ridiculous"
Pros: "On time"
Cons: "Seat space not so comfort."
Pros: "Seats were comfortable and crew nice. On time."
Cons: "I paid for four seats but only needed one. NO REFUND AND THEY CHARGED FORTY DOLLARS TO CHECK ONE BAG! Couldn't even get water complimentary. I understand seats non refundable but could have at least allowed one bag as goodwill gesture."
Pros: "Attendants at the check in counter were friendly"
Cons: "Flight attendants. Unfriendly."
Pros: "none will not take jetstar again"
Cons: "everything. too bumpy, no leg room, no entertainment"
Pros: "Seats were comfortable On time"
Cons: "Flight gate information Very poor in-flight service No meal or snack in two hour flight"