My seat did not lean back. It was so uncomfortable. This needs to be checked prior to flight especially very long one.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Cons: "Transit time is good for way too tight"
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Cons: "Everything was fine."
Cons: "The toilets were a little unsanitary."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "business seats were excellent"
Cons: "all was good"
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "crews are energetic and warm welcoming passengers."
Cons: "aircon temperature is too hot for seat 50H area."
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pay for food on an almost 6 hour flight. Very tight space, I had to show my boarding pass for the food I paid and the blanket set. I had an online boarding pass, that didn’t work, I had to take out the printed boarding pass out of the overhead locker whilst my neighbour was eating, as I was sitting in a Center seat. The staff was very friendly and got my bag out but it didn’t make sense. As the online boarding pass was enough for the blanket set. But not for the food. Just to make a check on the piece of paper. I had a warm free meal on an one hour flight from BKK to Samui with Bangkok airways. So airasia just tries to save money where they can.
Pros: "The flight got me to where I was going."
Cons: "If you are.looking for some entertainment for a long flight, there will not be any."
Cons: "They wake you up at 1am for breakfast. For a flight that lands at 4 AM you should just skip the meal service and let people sleep."
Cons: "A boarding pastor next leg so that we didn't have to enter and leave Japan. The ggreeter n oskka couldn't find us the next leg lis"
Pros: "The flight attendants gave us an extra seat for our baby!"
Cons: "Cleanliness of the bathroom, seat tables, windows etc."
Pros: "wines, beers and food served on board"
Cons: "Crowded seats, no entertainment and no provided food or beverages for a 7 hour flight. Air asia does not care about your comfort, they just want your money."
Cons: "My flight from Bangkok to Osaka was delayed 1hr, the agency provided me 2 total hours prior between flights however it also required I re-check in (Thai Air Asia to Air Asia X). This resulted in me having to go through immigration and customs merely to go to the departure counter and check in. I missed my flight from Osaka to Honolulu and am stranded for 24hrs until their next flight."
Pros: "I liked the price"
Cons: "Food is an extra cost, they even charge for water, this is a basic need, especially in hot climates!!! no entertainment and no facilities to charge electronics. Very basic airline"
Pros: "I got there"
Cons: "Very cheap but too basic for my liking - no food (can buy it though), no water, no blankets or pillow on a night flight."
Pros: "Surprisingly they had a check in at the regular terminals (normally low cost carriers are at terminal 3, which you need to take a bus or walk to). The boarding was smooth and efficient though a bus gate."
Cons: "Food came out our maybe 4 hours into the flight. No entertainment of course. The seats were very small and cramped. Not sure how a bigger person would do but I was in the middle seat and rubbing shoulders with both people. We also flew into Don mueang airport at Bangkok which had extraordinarily slow and long immigration lines. Spent an extra 90 minutes there. Overall a rough trip and the LCC was just part of it."
Pros: "Cheap price and we had the row to ourselves. The flight was very smooth and quiet. All in all not a bad way to travel on a budget"
Cons: "No food or drink or entertainment at all..."
Pros: "The flight was smooth. Without turbulence and landed early."
Cons: "Since i checked in, the crew were makingproblems out of everything. I had to pass kilos of my belongings from bag to another three times, which was incredibly tedious and annoying. They also made me throw out things that were of small quantities But in bottles of over 100ml. And that were not liquid. Then in the plane, I asked if I could buy some of ghe hot food that was being distributed. The attendant seemed to say no, or, she would comeback later, which she didnt. So when I realized this, I asked again. It was a long flight and I was very hungry. But of course, all the hot food had now been eaten. So forlunch I had to buy expensive commercial ramen. The crew were so narrow minded. That is never good when dealing with customers. I will never be taking Air Asia in the future. Id rather pay more for better service, decent food, and a logical limit for the baggage."
Pros: "The service was pretty good."
Cons: "Very little legroom. All drinks and food are paid-only and expensive. The food wasn't that good either."
Cons: "We were not offered any drinks or food (on a fairly long flight) on over a six hour flight, so obviously I didn't like the service. I doubt I will ever fly on this airline again!"
Pros: "I fly about 50 times a year and this trip by far has been my worst flight. The service is horrible. Customer service is nonexistent."
Cons: "Everything from the second I checked in was terrible. I cannot find one thing I was happy with."
Pros: "Flight crew were friendly and courteous and seats were decently comfortable."
Cons: "A long flight with a lack of in flight entertainment options and no free food (not even snacks or a drink), with those on offer at inflated prices. No blanket or pillow offered."
Pros: "It sucked... no movie.. no drink had to pay for a soda 5 hours of nothing"
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
Lots ofmleg room. Great flight.
Flight was okay. 1 piece of Luggage is still missing.
Flights in time, crew is nice, value for money
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Can one expect anything better in a low budget airline Let’s be real
Cons: "No delays"
Pros: "The leg room"
Cons: "Boarding process"
Cons: "All ok"
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Cons: "Allow us to upgrade class"
Cons: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Pros: "Ok time"
Cons: "No free drink"
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "Journey / organisation"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Cons: "Boarding process Delayed flight"
Pros: "comfortable seat"
Cons: "No TV on plane"
Cons: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Pros: "i did not see any entertainment."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Cons: "Temperature in cabin too warm on outgoing flight"
Cons: "It was moving a lot!!! :\"
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."