Unusual traffic jam in Jakarta caused me and friend to miss our flight. When booking next avail flight we were ticks regardless of why we were late, zero dollars would be allowed. Note flight was scheduled for 8 PM. We left our hotel at 1600hrs for a 20 mile ride to airport- should have been plenty of travel time!
Modern airplane, great crew and on-time arrival (which is not to be taken for granted in china). Great that they offer wifi and in-flight movies.
Weird boarding setup with separate "holding pens" for customers in Dalian, followed by several bus transfers to and from the terminal in Qingdao. Absolutely crazy boarding with no groups and everyone pushing. No English announcements in Dalian or Qingdao. Food is expensive and the portions very small, especially given the long flight duration. All in all still the best way to get to/from Dalian and Singapore though.
Plane is new. Dimming windows. Helpful and smiling staff
No access to a lounge despite paying for a business class. Entertainment on your own device and could not use it because I had no earphones. Food was very poor presentation but was ok taste. Seats did recline a little but that was it, a little.
The boarding process went well and was organized. The cabin staff was welcoming and very presentable. The seats were fine, even in economy. The uniforms on the cabin staff were attractive andnthey looked well on the girls. The staff, both male and female, were friendly and pleasant. The flight was fine, a little late, but not the fault of the airline. I would fly this airline again.
It was barely two hours and that kept me from having to go to a Malaysian hospital.
Having Multiple Sclerosis & extreme neuropathy plus being postop with two major abdominal surgeries just weeks before, I called customer service and they guaranteed my medical needs would be met at the gate. They were not and not having a bulkhead seat on the first 2 hour leg from Bangkok to Kuala Lumpur caused me massive pain and circulatory issues - in spite of surgical note requiring it. Not good assistance over phone or in Bangkok.
The reason I booked with Scoot was for Dreamliner - but instead it was 777 and we were stuffed on the last seats inspite of paying extra. After a lot of argument, they gave us seats towards the front.
Misleading advertising - that they only have 787 Dreamliners in their fleet - Not true. They advertise some thing else and once paid give some thing else - not impressed
Business was in fact a better Economy Plus
Not screens or entertainment.
Even had to pay for water ????
From Perth to Singapore - Before take off - the lights getting turn on and off.
From HongKong to SIngapore - the plane 787 Dreamliner had to be restarted twice because of some software issue with passengers sitting in the heat.
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