Pros: "Staff was great and very helpful"
Cons: "If they didn't change my flight for 2 hours earlier."
Cons: "Misdirected at upper entrance."
Cons: "Baggage handling was poor"
Cons: "Lower the price and keeping up the good work!!"
Pros: "Upgraded to premium economy."
Cons: "Airplane was extremely hot, service was poor"
Pros: "The crew had their hands full. Very friendly throughout the flight"
Cons: "Comfortable legroom and newer movies"
Pros: "Efficiency and on time takeoffs."
Cons: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
Pros: "Good seat - request granted"
Pros: "Arrival in time"
Cons: "Everything was good"
Pros: "The overall boarding arrangement is smooth. Crews are friendly."
Cons: "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."
Cons: "Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray."
Pros: "They were really nice and the plane was pretty new"
Cons: "No bad experience"
Pros: "Uneventful but good. Lots of new movies"
Pros: "Hard to make such a long trip comfy in economy"
Cons: "Very attentive crew. I didnt go hungry or thirsty. Real friendly."
Pros: "Great food, great movie selection. Fast service. Unexpected full meal"
Pros: "Cathay Pacific was amazing. Great service and great food."
Pros: "Great crew, very professional. Food good. Easy boarding. Staff at check in were great fixing the problem of my seating."
Cons: "I had booked my seats online, however nothing was in place when checking in."
Cons: "Service, food, disorganized staff, technical difficulties with entertainment system"
Pros: "The airplaine Service Adequate food and good wines Very good entertainment"
Cons: "Nothing really"
Pros: "air stewardess are friendly"
Cons: "noisy seat with people kicking my seat from the back"
Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Pros: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
Cons: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
Pros: "No issues."
Cons: "No complaints."
Pros: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
Cons: "Limited leg room."
Pros: "Smooth, on time, comfortable, good entertainment and decent food."
Cons: "No complaints"
Pros: "Enough space for legs, great VOD, good food, excellent service."
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Pros: "Very spacious and comfortable seats, great service, good food."
Pros: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Cons: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Pros: "The crew was more than accommodating. The little amenities helped for such a long flight."
Cons: "16 hours in economy. There is no way to be comfortable on any plane."
Pros: "The flight attendants were very nice and accommodating"
Cons: "Flight was delayed to depart so I missed connecting flight in Hong Kong."
Pros: "I booked the flight at an excellent price. Service is always good."
Cons: "Unfortunately, the cheap price meant my husband and I couldn't sit together for the 15+ hour flight."
Pros: "Food, games attendants were helpful"
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Pros: "The food was disgusting. Quality of food served by Cathay Pacific in Economy Class has gone down in the last 3 years!"
Cons: "Entertainment is poor. the quality of the films and TV videos is quite mediocre."
Cons: "It was big problem with boarding in BKK because passenger was without a return ticket."
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Pros: "This is a new Airbus very similar to Boing 777. All seats in Business class are isle seats. I also needed assistance which was also excellant cutting my time in Hong Kong from 1-1/2 hour to less than 1/2 hour."
Pros: "Everything was good I didn't have any complaints about the service or flight time"
Pros: "good service and good food all total was very good"
Cons: "Next time i will travel with your flight"
Pros: "Interiors ambience service attentive and courteous"
Cons: "Generally there is no complaint had a senior cabin attendant who was rather cold"
It will be good idea to improve the seat space even in economy if you explain the idea to make it more confort for passengers they will choose more your service
Clean neat and excellent service
Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19...still waiting for refund ??"
Pros: "Only cleanilyness inside the plane"
Cons: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Pros: "Etihad crew are awesome. The A380 is the best plane in the skies"
Cons: "Free upgrade to business class? Because everything was perfect!"
Pros: "The food was good."
Cons: "The legroom was inadequate."
Pros: "787 comfort /"
Cons: "Limited movie selection/ outdated newspapers/ food quality"
Pros: "Everything was great. Crew was very nice. Food good. Not too crowded."
Cons: "Seems like the plane needed to be retired compared to others. The tech was old."
Cons: "the food .there is only one choice of meal there is delay time from AUH to beirut"
Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Pros: "Nothing much"
Cons: "So i was with ticketing requesting for seating, and she said run run your flight is leaving , i did not get proper seat and i ran to find out it was NYC flight and not DC. I asked more than one Eithihqd personeel and they did not know the difference bewtween Nyac flight and DC flight . Then came back to request for seating and they again made believe my security will be declines if i waste timein requesting seating. Got a flight between 2 males for a 15 hour flight and a run across the airport with a heart problem . I will never fly Eithihqd and also will not recommend to anyone"
Pros: "The staff were so helpful and friendly. Such a lovely bunch"
Pros: "That me and my son had a extra seat each"
Cons: "Wasn't served any food at all. And I had to go and get my own water from the staff"
Cons: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Pros: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Cons: "The screen /server didn't work, but it was exceptional in experience."
Pros: "The seats on the flight were TREMENDOUSLY uncomfortable. As a 6’1” tall, male, I truly felt like a sardine in a can on the flight. And, for a 7-hrs flight, the food made available, I did not find to be sufficient."
Cons: "Food choices were limited"
Pros: "Cabin, boarding"
Cons: "Transit through Abu Dhabi is a pain"
Pros: "Everything was OK"
Cons: "The e box entertainment options are very limited in terms of movies and tv series"
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "Gets you where you need to be"
Cons: "Broken entertainment, very uncomfortable seats, a feeling that economy is not that important to them despite the fact tickets are not exactly economy! Horrible dated beige colours everywhere and dated planes"
Pros: "Not disturbed when i wanted to sleep crew was efficient"
Cons: "Very long flight Rice with every meal was boring , meals were infrequent for a 14 hr flight"
Pros: "On our entire journey this leg had the friendliest crew. Surprisingly the A380 journeys had seats more cramped with poorer recline than this aircraft."
Cons: "The food definitely needs to improve. It is slipping back to the cliched term of 'airline food' Albeit extremely courteous and caring the crew seemed overwhelmed and understaffed for there were delays in providing drinks or a blanket (although they profusely apologised)"
Cons: "Customer service in Abu Dhabi was terrible. The flight itself was average at best. It was nothing like I expected. I will not fly Etihad again."
Pros: "I liked the service and ease of the whole process."
Cons: "Very cramped plane (for a 787 Dreamliner)... though I am a bigger fellow, it must be said. The window seat was almost unbearable."
Pros: "Loved the amount of leg room in economy class. Also impressed with the number of entertainment options, especially the movies. The things provided in each seat (blanket, pillow, socks, etc) were very generous and nice as well."
Cons: "Food was not good and too salty. And the saltiness made everyone thirsty and we were only offered one small cup of water at a time.Flight attendants were not friendly and didn't want to be bothered."
Pros: "The crew were good and accommodating, this was the only positive."
Cons: "the Food is the worst ever, i had better experience on an economy class with a budget airliner. on the 4 sectors i had with Etihad, it was breakfast menu no matter what time it was and it was the same choices which had to do with a form of eggs. i opted not to be served. the plane is old, seat is not functioning well, entertainment screen was not touch and had to be operated with the remote which was not working. really it was a huge disappointment. may be Etihad reserve their good stuff for the European and American sectors. I will never fly Etihad business unless I have no choice."
Cons: "to long of delay at airport"
Cons: "the plane from Bangkok to abu dhabi was delayed which miss my flight from abu dhabi to Bahrain waiting over 9 hours to fly into Bahrain basically the flight sucked."
Pros: "Good in-flight service. professional crew."
Cons: "Extremely strict on carry-on baggage weight policy. I wish I knew about this policy before going to the airport. Ended up paying $110 more, having to move stuff from my carry on bags to checked in luggage."
Pros: "Food again"
Cons: "old entertainment system"
Pros: "all things like"
Pros: "Quality Airline Excellent service Food was also great"
Cons: "When compared to etihad food is better, but when coming to entertainment etihad is way better. When coming to online checkin these guys had some server issues and I don't know how it's possible but some one was able to login to my checkin and ordered a wheelchair for me that was little embarrassing"
Pros: "The airline was amazing, food was on time and good. I'll be honest and say this was one of the better airlines I have flown."
Pros: "Good service. On time. Comfy lie-flat seats"
Cons: "On bok-aug night time flight rich Arab family with two nannies and 3 kids in b class. Kids did not have their own seats. Kids terrorized the entire cabin. Parents could not care less. Flight attendants helpless."
Pros: "i have nothing to like in the flight."
Cons: "no service you can call ten time if they come one time you lucky.very very roud crew and very discrimination place.also when i was fly los angeles to abu dhabi the guy name muhammad threat me many time for food he made mistake on my food and top on that he was threating me i hope some one in this air line take care of this but i'm not sure any one going to care for this and he was saying he is supervisor."
Pros: "Bording was fast"
Cons: "The frequent delays in departures The behavior of the canb staff was not good Specially with Arab and Asian people"
Cons: "Too cold in the airplane"
Cons: "The food was just ok here. And if you sit in the rear it is cold by the time or gets to you."
Pros: "Crew was helpful and nice"
Pros: "Courtesy of crew, food and cleanliness"
Cons: "Seats were smaller in size. However, legroom was fine for me."
Pros: "Crew are nice and friendly with huge smiles on their faces. They are happy crew and make their clients happy pessengers. Great service :) We will fly with Etihad again."
Cons: "My screen doesn't work. Plane is bit old. Lavatory is smelly."
Pros: "I like the crew but at Abu Dhabi airport custmer service is poor I lost my scarf at airplane it was too complicated to get it and I was running out of time so I left it"
Cons: "I did not like the food now befor it was good it seems it is for vegetarians only it was Ramadan and they should take. care of that overall it is a good air line mostly I travel with Etihad seats are smaller"
Pros: "It's a long flight, I don't know how you could improve the comfort factor. The crew were friendly and helpful."
Cons: "More water needs to be offered."
Pros: "Ground staff was good"
Cons: "Flight delayed"
Cons: "Flight delayed. Fell asleep at gate, missed flight, had to pay 540$ (40$ more than original tix) to get on next flight. Charged 200$ + for missing flight b/c they delayed!!!"
Pros: "Thanks about food from Riga - Amsterdam- Riga, I was very surprise."
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Pros: "Cabin crew was great at customer service. Very helpful."
Cons: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Pros: "Flight Crew were great"
Cons: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
Cons: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."
Pros: "Good selection on inflight entertainment"
Cons: "Lack of food choices."
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Cons: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Cons: "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."
Pros: "Cheap. Good for connections in Africa."
Cons: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Cons: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
Cons: "Always delaying, catastrophic food."
Pros: "The staff was very kind."
Cons: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Pros: "Nice crew"
Cons: "Aircraft and business seat just medium Food quite as fast-food service"
Cons: "No entertainment available. Rude flight attendants."
Cons: "No way to charge a phone!"
Cons: "old, uncomfortable plane with no entertainment system. miserable experience"
Cons: "Old plane. Not comfortable for a relatively long flight"
Pros: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Cons: "Waiting for customer service"
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Cons: "Price. Ease of early checkin"
Pros: "That I finally had an on time flight with Ethiopian airlines, having suffered through an absolutely miserable outbound flight"
Cons: "On connecting from Bangkok to Nairobi passengers are funneled into a security waiting area with no water, coffee, duty free shopping- absolutely nothing but dirty toilets- for a 2+ hour layover. Bole airport is surely one of the most disfunctional airports on the planet."
Pros: "Got a free voucher"
Cons: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."
Pros: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Cons: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every thing is very slow ."
Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "Also great experience"
Pros: "The flight was on time. Staff was friendly and accommodating."
Cons: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Pros: "crew was okay on board."
Cons: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."
Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Pros: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Cons: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Cons: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."
Pros: "Absolutely nothing"
Cons: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."
Pros: "friendly staff"
Cons: "Poor entertainment system"
Pros: "I did find the staff very friendly."
Cons: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."
Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Cons: "security boarding in adis abeba"
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Pros: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Cons: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
Pros: "Plane from AA to tA seats very cramped and seats do not recline."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Cons: "a little more leg room"
Cons: "meets expectations"
Cons: "Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful."
Pros: "Great crew. Great food."
Cons: "Seats were ok, could be better."
Pros: "777 & entertainment"
Pros: "The application for entertainment was good"
Cons: "Everything got delayed in an hour and a half, due to intense traffic. This is irresponsible, such things should be planned and taken into account!"
Pros: "The service was good, the food wasn't bad at all. They were able to accommodate my food preference, though I hadn't requested a vegetarian meal. The rest of the flight was pretty bad. The flight boarded and left one hour late. No communication from ground crew about that. Boarding was a madhouse."
Cons: "There were like 3 movies/shows to watch on a seat screen that you couldn't control anything. So outdated and old. If I had known, I would have made alternate arrangements. Seats were so small and uncomfortable. No width space and no frontal space when person in front reclined their seat. Horrible."
Cons: "Hi I ordered a flight at the Kayak site with a suitcase. And when I got to the talk they told me you had to pay for the $ 70 suitcase. When I bought the flight ticket on the site I paid for a suitcase but at the desk they did not see it and I bought to pay again"
Pros: "pleasant seats, friendly staff"
Cons: "security checking in airport"
Pros: "The crew was amazing, the plain was great, the food was tasty."
Pros: "Service was friendly"
Cons: "The LY security check took longer than usual and could be better organized. I waited 25 minutes in the line for online check in and then another 15 in the other. Why can’t people go directly from the online check in station to the screening and boarding area?"
Cons: "The flight was too crowded I was sited next to a sick person which could influence the entier flight. The crow should not allow it to happened or at list give the sick person a mask to avoid spreding the infection. The sites were broken. The toilet didnt fanction and was very dirty. The crow aggres"
Pros: "לא ניתן מספיק מזון, המסכים היו בעייתים, מטוס מאוד מיושן הדיילות לא הציעו מספיק שתייה"
Cons: "Food and entertainment"
Pros: "The chicken sandwich was good"
Cons: "More spacious seats, better arange the airoplane with three lines of two seats ..."
Pros: "crew always gives a feeling of getting home price was good"
Cons: "seems like an old airplane (quite consistent with previous flights :( that might be the reason for taking off about 90 later? - overhead light did not work ("yes we already know about it") - entertainment set did not work properly - food is very mediocre and the same (i don't care that much about it if other things worked well.)"
Pros: "Comfortable seats, really good food, good service, great private entertainment with lots of options"
Cons: "There was chaos at boarding with seat assignments"
Cons: "Business class seat"
Pros: "On time. Food reasonable. Seats a bit cramped"
Cons: "Very easy Eli. Good service. No children nr me!!"
Cons: "The online check in was very inconvenient, the site was slow, the reservation couldn't be found, the seats couldn't be chosen. On the inbound flight I managed to check in after numerous tries, on the outbound, couldn't check in at all. The flight was delayed for an hour while we were already in our seats. The staff was unorganized and inattentive."
Pros: "New plane with a great entertainment selection but I think the leg room is becoming less with each new plane. Musical seats —if you’ve flown ElAl before you know what I mean—was annoying. Flight crew seemed to disappear for a while. No response to the call button for over 5 minutes so I walked to the back of the plane where all flight crew seemed to be congregating to get a glass of water. When crew was around, they were very pleasant ."
Cons: "Everything.. Flight canceled, no explanation what so ever. In hk costume service they took my gift of bought from Auckland duty free since I needed to exit in hk because flight canceled. N"
Pros: "The timing of the flight was great, as a night flight."
Cons: "The ELAL plane was very old, maybe 30 years old, no individual screens, no electricity jacks"
Cons: "Lost my baggage lock and lost my shoes after searching through my bag"
Pros: "the crew is very nice"
Cons: "On this flight the seats are a bit narrower and closer together. It did not have the feel of the other fights we have taken in business class el al."
Pros: "The people the service best airline"
Pros: "Very friendly crew"
Cons: "Personal light did not work; defect in the seat handle Outdated entertainment system"
Pros: "The crew was great! Super nice and helpful"
Cons: "Almost 12 hour flight with 2 hour delay. Plane interior was outdated. Not one TV monitor worked, a total disgrace. Should have given bottled water to everyone while we had a two hour delay. Did get served fluids in 4 ounce cups no ice. Felt like I went on easy jet but had to pay $1300. No leg room, when the guy in front leaned back ,his chair was touching my knees and I am only 5'4."
Pros: "The confidence of the pilot and how he transmitted he will control the bumping due to bed weather"
Cons: "Small room leg between chairs - when the chair before me reclined back no place to breath ... The entertainment system was old and did not work well - when asking to see a film - you catch another one or the middle of it and the screen pixelised The taste of hot meal"
Pros: "The crew was really nice and helpful"
Cons: "It is a night flight. There is no reason for the lights to be turned off only 4.5 hours after departure, and turned back on after 3.5 hours. It is really awful when you are traveling with kids."
Cons: "A day before I realized it was El Al Up (low cost) so I had to pay for 2 suitcase extra 200 $! And couldn't seat near my partner. The data was presented in a misleading manner which was very diaspointing ..."
Pros: "Wifi on the plane. Great crew."
Pros: "Comfortable seat however it didn't recline as it was in front of emergency exit row"
Cons: "Above, plus my light was outso I couldn't read and I had brought books and work to do! Also my TV screen wasn't functionalso I also couldn't watch anything g AND my headset, only one earlier e worked!!"
Cons: "boarding in newark was chaotic, took forever and plane was delayed for an hour. Food was so so. Iam allergic and it seems there were lentils in the rice which i couldnt eat, also possibility of nuts in the pastry served. Nut allergies are quite widespread. It would be nice to have had the ingedients to the various foods. Stewardesses had attitudes if they were bothered in between meals. seats very cramped, had no room to move."
Cons: "Sitting seems intentionally bad (separating families) unless you pay extra Food is inedible Crew being sardonic of local latency when we all remember how ELAL crew used to sit idle on track to earn a couple more bucks"
Pros: "That it was a non stop flight."
Cons: "A. the airplane was the oldest airplane I've been on. The seats were so uncomfortable, I thought my butt would crack open after sitting on it for 10 hours. The TVs were worse qualities than what we had 50 years ago. There was minimal seat room for arms and legs. I'm not just bitchin, but I never paid that much for a flight, yet, it was the worst experience ever. (Just to give context, I've flown to Israel with Azerbaijan, Royal Jordanian, Air France and Turkish Airlines and ALL of them were exponentially more enjoyable). B. The flight attendants were literally the ruddest ones I've met. I clicked the help light on my seat like 5 times throughout the flight for water but they never came. I couldn't get up because an old woman was sitting next to me and she was sleeping. C. The flight was delayed which was a huge inconvenience for me because I bought this flight specifically because of its departure time. Overall, my advice is to stay away from this airline because it will probably be your worst flying experience ever"
Pros: "The fresh fruit being offered for breakfast"
Cons: "Old planes, very cramped. Water for hand washing not working. Whilst water was available during the long flight it was not being offered during the quiet time. Some of the staff gave an attitude of boredom."
Pros: "The flight was delayed for over an hour with no reasons or apologies given."
Cons: "Service was lousy"
Cons: "The security is ridiculous. They discriminate all non Jewish passengers and have no respect to people that live in Israel."
Pros: "Despite it all, the crew and staff were not aggressive or rude, tried to be understanding."
Cons: "I have been to Israel 6 times now, and knowing the strenuous security interviews El Al has, I arrived 3 hours before departure time. Even though I'm Jewish and trying to make Aliyah, this time they grilled me about all my precious travels to Muslim countries. I'm a world traveler, so this didn't bother me. It's a normal security measure they take. However they said that they'd like to do additional security checks with me when at the gate. I complied, thinking I have two more hours left. Well... I was taken by car away from the gate to a room full of what looked like migrant workers to something - I was practically strip searched And frisked uncomfortably. They took my carry on backpack, phone and food. Then the forced me to board the plane with only my wallet, passport and phone. Nothing else - I couldn't even take my medicine, headphones, laptop, camera or anything else. I freaked out, knowing I was about to fly 12 hours in the middle row with nothing else to entertain me... luckily a nice man let me charge my phone w his charger and gave me a sleeping pill. Then when we were about to land in Tel Aviv, I'm told both of my bags didn't make the flight... and they'd be delivered to me on the next flight (possibly together, possibly not). So I am here, the luggage is gone, and I hope I get it before my connection in 48 hours... also the entertainment on the plane SUCKED. Bad sound quality and an archaic entertainment system out of the 90's. they should upgrade for maximum comfort. And I was not awoken for the first meal, so I flew 9 hours on an empty stomach. So this was a horrible experience, I'm still traumatized from the security search and upset about the lost luggage, which has my computer, camera and essential medication"
Pros: "Never flying with those amateurs again!"
Cons: "Too long security Very crowded"
Cons: "You don't offer food for vegan people!"
Cons: "The boarding time kept on delaying all the time."
Pros: "It was the first time that even for the cup of coffee you pay. The next step is obviously that you pay also the cup of water?"
Pros: "Nice comfortable temperature newspaper Pita and Humous"
Air India has and will not change till they GET RID OF all those guys who got hired when it was under Indian Govt. They have A LOT to learn about CUSTOMER SERVICE and competition.They are still under the mindset that they are SARKARI babu and they DO NOT HAVE TO WORK WHILE ON THE JOB.
for ~14hr flight, make sure the customer knows ahead of time that tvs are not working and to BYOE (bring your own entertainment).
Meal time need lot of improvement
Crew hospitality is good. Improvement needed in food and flight hygiene
Need to improve food items .Delivered very less variety of food.
Planes need to be refurbished… aging seats and entertainment systems
1.seats didn’t push bank 2.tv not working 3.overhead light is out of order 4. Journey is therefore very tiresome
Poor customer service and i saw the hair on food,i reported about it,I’ll never take Air india on future
The airline staff in plane were excellent
Cons: "Poor communication about arriving— time at destination and need to stay seated at 30 minute point. Flight attendants are slow and clueless. Entertainment system is limited. Aircraft feels old."
Cons: "Entertainment system was limited with poor sound quality even in Business. Monitor is too distant in business. Food was mediocre. No announcement was made 45 minutes before landing in Tel Aviv, just an announcement at 30 minutes forbidding movement to the restroom. Tea and coffee were not offered frequently in Business even though several seats were empty and attendants were not overwhelmed. Announcements in English were confused and confusing. NO SIGNS at gate explaining 26 A was for business and 26 B was for economy and these gates were a 3 minute walk from each other. No staff to advise until finally an announcement. Lounge is ‘tired’ with limited food selections. Disappointing all around."
Pros: "Aircraft food cleanliness"
Cons: "Timings bit , delayed start by an hour!"
Pros: "The crew was really good. They were courteous and helpful."
Cons: "Entertainment can be better. No latest English options. Also, inflight wifi would be a really good idea as well."
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Pros: "The Boeing 777-300 Dreamliner"
Cons: "Entertainment Food Bathroom Cleanliness Cabin Crew could be more assertive in instructing other unruly passengers. Crew seemed timid and gave in to passengers who were disruptive to others."
Cons: "The seats are old they could have the new seats that have better storage for eye glasses ., phone etc Food quality could be better"
Pros: "Nice airline. Cleanliness was excellent. Service was quite good. Ample room in economy class. Very nice airline"
Cons: "there were multiple delays and extremely poor communication to the passengers about the status. The announcements were hard to hear and on top of that the crew did not speak English very well. I, along with a few others, missed our connecting flight due to the delays on this flight. The crew also mentioned they would hold the flight for us...which they didn’t. The flight itself felt unclean and the entertainment was lacking. Overall a horrifying experience and will avoid flying Air India ever again."
Cons: "The flight was supposed to leave at 5:45 am it was delayed for 3 hours and then canceled until 20:30. That flight was delayed for 2 hours. I finally made it to my hotel and only had 3 hours to sleep until my classes began at 8 am in Bengaluru. I have never been more miserable. Being late made my trip extremely complicated. I didn't have time to prepare for my classes. I'm never flying Air India again."
Cons: "Entertainment system was not working at all."
Pros: "Specious seat, enough leg room, friendly stuff, clean airplane in general. Boarding was quick and in time lending."
Cons: "Food was average, plug for earphones was broken."
Pros: "No Baggage Fees, Full Service"
Cons: "it was very cold during the flight. you have to reduce the air condition. the crew was so , so."
Pros: "Overall great service. 4 due to delayed flight."
Cons: "See above"
Cons: "Took about an hour for the luggage to arrive"
Cons: "Same old movies....no recent entertaining movies especially regional movies in telugu"
Pros: "The in-flight service"
Cons: "Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service."
Pros: "The customer service and hospitality by staff"
Cons: "Would be better if no breakfast provided, catering needs heavy reforms. No refreshing towels and No water provided when asked for several times. The staff /crew is very forgetful and needs to be reminded several times. They do not attend the toilets very regularly to check if they are clean. In total, the staff is very lazy and wet towels or tissue and other refreshment services are very limited. worst then some domestic flights I have traveled with."
Pros: "Clean air plain and food was good"
Cons: "Stuff not very friendly and it got delay for more than one hour"
Pros: "Despite the plane not taking off on time, we were able to arrive per schedule. Flight crew was good. Helped as necessary. Will get you there on time. Good legroom!"
Pros: "Everything done to perfection"
Cons: "Loved everything"
Pros: "Food was excellent. Boarding process went very smooth. Baggage took a very long time to show up upon arrival."
Cons: "Baggage took a very long time to show up upon arrival."
Pros: "Food and staff was awesome!"
Cons: "The seats werent comfortable, the tray table hinge was broken."
Pros: "Plane entertainment was ok"
Cons: "Food stewed not organised it all first time flown with air india never again we set from 11.15 to 13.15 in side the plan in Dehli coming back nobody asked if need something they carried on cleaning come u jet or qutar"
Pros: "nothing outstanding"
Cons: "In a 14 hour flight if your monitor is not working, you just sit and stare at the screen, remote had some buttons broken, touch screen was not working..... imagine how you would feel. these are basic things that is necessary in a direct long flight....which were missing."
Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"
Pros: "Food, service, entertainment, airport staff, On-board bathroom cleanliness and services"
Cons: "Poor handling nowheelchairfor disabled person ask the to walk"
Cons: "Baggage was misplaced and left in Mumbai. Not sent to destnation."
Pros: "After boarding we were sitting w/o air conditioning. It started functioning only after plane takeoff."
Pros: "Inflight crew was very professional and helpful."
Cons: "1. Flight going over was late - approx. six hours in the plane before it took off - that is understandable if there are technical problems. However, the flight coming back was late too and this was not communicated to the passengers in the waiting area. Waiting area @ gate 66 terminal 2 Mumbai airport was extremely cold. There were older folks & little kids trying to stay warm - nothing was done about this inspite of communicating it to the staff . 2. Flight from Mumbai to Newark - one bathroom was out of order from the time the flight took off. Another bathroom was totally trashed with paper & paper balls and water on the floor - wanted to take a picture and send it to higher authorities. Entertainment - map application was not working. Streaming movies/shows was constantly interrupted."