|Avg. Flight Duration||6h 31m|
|Flights Arrive in||Tokyo|
|Flights Depart from||Bangkok Suvarnabhumi & other airports|
|Airlines||Scoot, Air Macau, Thai AirAsia X, Hong Kong Airlines, Vietnam Airlines, Thai Lion Air, China Eastern, NokScoot, Singapore Airlines, Philippine Airlines, Cathay Pacific, China Airlines, Jeju Air, Malaysia Airlines, China Southern, ANA, Japan Airlines, Thai Airways|
Pros: On time
Pros: The crew was really nice, saw them help several people put their luggage in the overhead bin.
Cons: There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee.
Cons: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded
Cons: The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!
Pros: On time. Service on board simple. Crews are friendly
Pros: we did not fly as we missed the flight due to freeway accident delayed 1.5 hours
Cons: airline told to come back next day and would have to pay another change fee for each leg of the flight totaling $1,000 USD. Opted for another airline to leave same day for same price and spare the cost of another hotel night's stay and taxi charges. airline agents really did not care.
Pros: Flight times
Cons: Movie choice , no onboard TV
Pros: Quick boarding, pleasant flight attendants, short flight
Cons: Rickety plane, busing us to the terminal after landing
Pros: Captain did a great job! It was raining and thunder storm, but the captain can control the plane and landed safely.
Cons: There was no personal screen, so i tried the music. But they didn't have any English music channel, only Chinese and Japanese music.
Pros: Flying out of Macau is more convenient than HK
Cons: The check in line was very slow today in Seoul
Pros: It sucked... no movie.. no drink had to pay for a soda 5 hours of nothing
Cons: We were not offered any drinks or food (on a fairly long flight) on over a six hour flight, so obviously I didn't like the service. I doubt I will ever fly on this airline again!
Pros: Cheap price and we had the row to ourselves. The flight was very smooth and quiet. All in all not a bad way to travel on a budget
Cons: No food or drink or entertainment at all...
Pros: The service was pretty good.
Cons: Very little legroom. All drinks and food are paid-only and expensive. The food wasn't that good either.
Pros: The flight was smooth. Without turbulence and landed early.
Cons: Since i checked in, the crew were makingproblems out of everything. I had to pass kilos of my belongings from bag to another three times, which was incredibly tedious and annoying. They also made me throw out things that were of small quantities But in bottles of over 100ml. And that were not liquid. Then in the plane, I asked if I could buy some of ghe hot food that was being distributed. The attendant seemed to say no, or, she would comeback later, which she didnt. So when I realized this, I asked again. It was a long flight and I was very hungry. But of course, all the hot food had now been eaten. So forlunch I had to buy expensive commercial ramen. The crew were so narrow minded. That is never good when dealing with customers. I will never be taking Air Asia in the future. Id rather pay more for better service, decent food, and a logical limit for the baggage.
Cons: More choices in movies
Pros: Still have not flown out of Vancouver...24 hours later. Flight was delayed because of fog apparently but all other planes were landing and my connection had just landed in it. They did a terrible job updating everyone, no announcements were made so people individually had to go up to the counter. Finally after 2.5 hours of delays they said they just decided to cancel the flight and there would be another one at 7am the next morning. Once everyone got to the check in counter with their luggage they had 2 people dealing with everyone and the line up was all the way down the airport. All they needed to do was gift hotel information which was alittle slip basically saying try one of these 3 hotels. The staff member I dealt with was so confused as to why i had my checked buggage eventhough all 100 people in line had theirs and we were told it would have to be rescheduled and tagged for the morning flight. Seemed crazy how someone who worked for the airline was very confused, I spent 5 minutes explaining it to her then she ran away for 5 to speak to her coworker and came back to say I was correct. They then told everyone who was connecting in Hong Kong to call this 888 number to book their connection. The number tells you to leave a voicemail if you’re basically not calling for accounting or finance! I left a voicemail...of course no call back. You can also reschedule online it says, so I tried and it tells me that my ticket number isn’t correct eventhough it is! It’s the same one on my boarding pass and on my electronic boarding ticket. I decided I’ll just have to wait till I’m at the airport for my 7am flight...wake up to go for the 7am flight and they have delayed it AGAIN until 4pm. We are staying at an airport hotel and you can here planes consistently flying in...not sure the issue. Overall, experience has not been a good one. Staff is confused and communication is poor. I’m feeling doubtful we will ever make it to Hong Kong and Bangkok at this point.
Cons: Only positive thing was that they put us up in a hotel because of the crazy delays.
Pros: Great experience! I'd travel HK Air again for sure but travel with kids on arrival. One issue on arrival at HKG was the shuttle bus, as there is no bridge to aircraft. The shuttle bus to terminal travels really fast around corners so definitely some strong swaying. This is out of HK Airlines control however.
Pros: Service was good, plane was clean
Cons: Coffee was cold
Cons: Delayed with no announcements or explanation.
Pros: The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it.
Cons: It was early but that was our choice!
Pros: We left late but arrived safely and close to being on time.
Cons: Taking the bus to the plane is a nuisance.
Pros: Movies, crew
Cons: The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either.
Pros: 1) seats 2) price 3) timing
Cons: 1) food
Pros: It was awesome, everything was great....
Pros: The price was right and the aircraft are new B737s.
Cons: The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale.
Pros: Depart from Don mung airport on time
Cons: I was in line for the flight and they closed the gate without notifying me
Pros: Left the airport on time, arrived on time, good flight, good service onboard.
Cons: boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful
Pros: Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on.
Cons: PVG airport gates could deal with more seating, at least double... and better handling of delays.
Cons: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.
Pros: The crew were friendly and the flight was smooth.
Cons: The seats were small, I couldn't find a way to sit comfortably. I think they might have been better than other budget carriers, but still too small for a 180cm person. They were missing some food items, disappointingly.
Cons: Airline provided no water on a 5 hour flight and wouldn't accept credit card or dollars, only baht. Since I was leaving Thailand I had none so the told me to drink from the sink by the toilet that said "do not drink."
Pros: Overall flight was good. The pilots seemed young but landed the plane so smoothly I didn’t even feel us touching down. Seats were a bit small but as this was a rather empty flight, I ended up finding a whole row to myself at the rear of the airplane and slept through the whole flight. Flight attendant seemed nice. Boarding in DMK was terrible though. As they had a single janitor cleaning the giant waiting hall, all the passengers had to wait for hours outside with no chairs. It was chaos getting in.
Cons: -Boarding process (prepare to feel likes herded cows) -narrow seats (it’s what canned sardines feel like)
Pros: The service is exceptional!
Cons: Very tight space
Pros: Well organized boarding, friendliness of staff, food service
Cons: Flight was delayed by about an hour.
Pros: The crews on board were amazing!
Cons: The service from the ground staffs are not as good a the crews onboard.
Pros: Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious.
Pros: Non-stop flight.
Cons: About four hours before boarding, the gate assignment was changed from a comfortable gate with plenty of seats for passengers to another gate that was already occupied by another PAL flight that has not even boarded yet. So there were no place to sit down. Food can be so much better, especially the dessert. Crew didn't come across as happy with their job. When I asked for soda water, the serving stewardess didn't tell me that she'll give it later; she just proceeded to push the food cart, so I thought she didn't hear me since she didn't acknowledge my request. The bathroom was filthy!
Pros: Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN
Cons: They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,
Pros: Entertainment was good... boarding was good.
Cons: Totally uncomfortable.... big guy had his legs almost on top of mine under the seat in front of me. He was so wide, his shoulders and arms were on top of my chest at some points of the journey. Bigger people should not be able to buy coach seats. They should have size and weight restrictions.
Pros: The crew was fabulous!
Cons: My bag is lost- still lost - third day in Bangkok!
Pros: The crew was great!
Cons: PAL requires you to subscribe to their WiFi on flights without seat back entertainment, but no instructions were given how to do this. PAL ‘s website is difficult to navigate. Plane seats are very small
Pros: Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia.
Cons: I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance.
Pros: The crew was excellent...very flexible with meal service and appropriate presence during the long 14 hour flight.
Cons: Quality of movie options not very good.
Pros: flight attendants were very sweet.
Cons: Food, late both from and back ways.
Pros: Comfortable seat, good entertainment, orderly boarding and deplaning.
Pros: Everything, thank you. See you next time. The best airplane
Pros: The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent.
Cons: There was no movie but that is Ok. I just read
Pros: Service & price
Cons: Not much legroom for economy customers, limited entertainment & food selections
Pros: Like the seats, in flight entertainment and in flight staff are friendly.
Cons: Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !
Pros: The airplane was new and clean.
Cons: Flight was delay
Cons: Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat.
Pros: Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently.
Cons: Basically nothing considering what LCCs provide.
Pros: Good service for what you've paid for. Luggage allowance included in the fare could be a bit more.
Cons: low price air ticket doesn't mean low quality service!
Pros: The CS is very good and we boarded the plane with a SWA level of efficiency.
Cons: The inbound plane was delayed.
Cons: Delay one hour
Pros: Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight
Cons: Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person
Pros: The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice.
Cons: I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper.
Pros: Extremely rude.
Cons: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.
Cons: If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time.
Pros: Nothing special
Cons: At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs..
Cons: They charged for the ticket but blocked the ticket so i had to buy mew ticket
Pros: Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew.
Cons: I haven't even made it to my destination yet.
Pros: Pleasant steward
Cons: Delayed and waste time at Jakarta airport
Pros: On time quick easy boarding. Decent plane and reasonable cost
Cons: 30 minute wait to retrieve baggage
Cons: Food is catered for one group of people, should be more international.
Pros: Cabin crew were great.
Cons: Unpacking wet clothes from one of my bags. It must have been left out in the rain somewhere. I filed a separate complaint with Delta.
Pros: short (3 hours) flight. food is okay as airplane food. seats are pretty big.
Cons: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.
Pros: Most all.
Cons: Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours.
Pros: The choices of Japanese food are delicious and easy to eat on the plane. Staffs are professional and willing to help every time I saw them. Love their smiles.
Cons: Food was not good, seats not comfy
Cons: Limited movie and news programs
Pros: Pretty much everything
Pros: JAL is the best airline I've ever flown.
Cons: Food isn't to my liking but was good.
Cons: More movie selections
Pros: Sky Time drink was interesting. Flight was on time.
Cons: More leg room. Better information on what is included as far as meals / drinks.
Pros: Super friendly staff
Cons: Less films in German
Pros: Well done to all the crews.
Cons: The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea
Cons: What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body.
Pros: Crew were all very amazing and the seat are great
Cons: This is my first time to travel thru Thai airways and it was a very nice experience.
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