Pros: "Very courteous staff. High quality in-flight meals."
Cons: "All great!"
Pros: "The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care."
Cons: "Staff doing their job would have been nice"
Cons: "We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home"
Cons: "The flight we originally booked was cancelled."
Pros: "Left on time. Friendly crew members and good food"
Cons: "Old plane. Needs a fixer upper"
Cons: "Poor general service. No accommodation. Poor food. Delay flight. Poor customer service."
Cons: "The staff were rude and not helpful"
Cons: "They delayed my luggage 3 days"
Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Pros: "Very nice flight attendants. I had a great flight:)"
Pros: "Nothing at all!"
Cons: "Such a poor service. They lost my luggage, when I arrived at my final destination, one of my luggage did not come. And one month later I still haven’t received my luggage !!! I got a call from them saying they found my luggage in Marocco without a tag. Like how is that even possible. They are such thieves! I want my money back!! Save yourself time and fly with another airline. maroc airline is full of sh*t!!"
Cons: "Our luggage did not arrive to JFK. We landed on Saturday, 1/27, and there is still no update.... It had expensive rugs and gifts and spices plus more."
Pros: "The entertainment is decent on these flights, usually. The don't switch up the movies often, but there are always some recent releases."
Cons: "This was a rough flight. First, Air Maroc at some point rescheduled the flight to some six or seven hours later than when I booked it, without bothering to even send any notice. Apparently according to their terms of service they can just change flight times as they like, and passengers are responsible for somehow figuring it out and dealing with the consequences. Oddly, the original flight time was still posted online even after I learned of the change, so the only indication of the change was the boarding time on my ticket. When I asked for the new itinerary, RAM employees seemed very confused about why I would want to know when I was arriving in New York (which ended up being 1 AM instead of 5 PM). To the airline's credit, they did offer accommodation in Casablanca, if you stood in an hour-long line. However, although I had been flying since 5 AM and not leaving Casa until 10 PM, I was not offered vouchers for breakfast or dinner, but only lunch (at 2 PM). Because I had to leave the airport in Casablanca, I had to go through security half a dozen times, including while boarding, with various harmless things confiscated. The flight was kept extremely dry, and the crew was stingy with water (although tea and coffee were abundant), only offering water twice during a nearly 8 hour flight despite my requests, and doling it out in small cups which they seemed annoyed to refill. The crew was not efficient or fast. The food on Air Maroc is often okay, but this time it was nearly inedible, especially with little to wash it down. It was not the worst flight I've been on, but it was pretty miserable."
Cons: "Flight cancelled at last minute. No accommodations given. Very rude staff."
Pros: "Excellent Job! Royal Air Maroc... Good food etc. For me worst airlines are Norwegian and Air Arabia."
Cons: "Out of fish, was forced to eat beef, no cold water. customer service no good, wouldnt let you take a backpack on plane."
Pros: "A few extra seats...."
Cons: "Which were needed since multiple tv screens didn't work, floors were wet from cleaning etc. when you ask for water, they tell you to get it yourself. We taxied for over 40 minutes. Really rough landing!!!!!"
Pros: "All the on time"
Cons: "The The food and service in the Moroccan air line was not good . Enterprise for the flight ticket is way too expensive . I was expecting better service I pay 1387 $ for bad service"
Pros: "The crew staff is simple rude. After I boarded the plane, I found out that I had my period, which was more than one week of my anticipated date. I travel almost every month domestically and internationally, and I had my period when flying before, and all the airlines have tampons or pads, even including United (which had a bad customer rating last year because of the incident). However, when I talked to the staff, first of all nobody understood what period, tampons, or pads mean since there is not a single English speaker, and this is a flight to NYC!!!! When I tried to describe them my problem, they simply dismissed me saying they could not understand me and passed me around from staff to staff until finally some kind traveller offered to translate. Then the rude staff members told me that they did not have anything and this is my own problem.They were completely unsympathetic and their attitude was horrible. I had to end up stack a thick pile of toilet paper in the underwear to prevent staining my clothes."
Pros: "I liked the take off and the landing process."
Cons: "The food was very poor"
Cons: "Boarding took forever"
Pros: "Crew was very friendly and nice."
Cons: "Boarding took forever"
Pros: "Flight was smooth."
Cons: "2.5 hours delay, no orderly boarding procedure. Requested vegetarian food 48 hours in advance, however there was no vegetarian food available. English announcements were terrible (could not hear at all)."
Pros: "Plane was clean, crew was pleasant."
Cons: "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"
Pros: "Fairly comfortable seats. Also, staff let me sit wherever since I was among the last to board, so I ended up with an empty seat next to me which was nice. Also, during meal service, the flight attendant essentially chided the woman in front of me for having her seat fully reclined so that she was more or less in my lap (she was maybe 5'4 and I'm 6'0). After that, the flight was much more comfortable for me. Entertainment options were good. Food was okay. Dreamliner is nice."
Cons: "Connecting to this flight was sheer chaos. Security was COMPLETELY UNPREPARED for our incoming flight from Marrakech and for the scrum of us who had to sort of force our way through the "line" (if it can be called that) in order to make the flight to NYC."
Pros: "The staff wakes you up so you don't miss your meals..very important on the long flights."
Pros: "complimentary accommodation for long layover, Marocain hospitality! absolutely love this airline. food was excellent, dreamliner with personal entertainment screens"
Pros: "Food/ comfort / movies / blanket / eye musk"
Cons: "Unfriendly crew - across the board"
Pros: "The crew was pleasant"
Cons: "1 hour late. Excessive security checks. My itinerary said that it would take almost 7 hours. In reality it was a 9 hour trip PLUS 1 hour to claim bag from baggage claim."
Pros: "Some of the staff were dismissive and rushed."
Pros: "Nicer crew, good food with a choice of two different plates. Good assortment of entertainment. Newer plane and cleaner....."
Cons: "The sandwich served, also looked like has a old one."
Pros: "Crew were very attentive and professional. That was refreshing!"
Cons: "The food really was bad. For a 11.5 hour layover, the Relax Hotel failed to honor Dinner that had been authorized by Air Maroc, though I suspect they will charge the airline for it. I really would have preferred food voucher(s) that I could use for food at the airport."
Pros: "It was my first time flying with you and i have nothing wrong to say. Food was great. The flight attendants smiled while is the first thing that always wins you over. Perfect experience."
Pros: "Newer Boening 787 dreamliner. Didn't crash."
Cons: "Horrendous service! Miserable checkin process. Harassed by security. Horrible!"
Pros: "The transit service was very nice. The free hotel service was also very nice while in transit. Overall it was great first time experience as I was a bit hesitant to fly with RAM at first, but the flight went smooth."
Cons: "As I got to my destination, I including many others did not receive all their luggages, some didn't get any of their luggages until the next day. One of my luggages arrived on time, the other one came the next day but nothing was stolen. Thank God. That was the only CON"
Pros: "On time flight, did not lose luggage."
Pros: "Seats were comfortable and spacious (for economy standards). No rating for food & entertainment as I slept through the flight."
Cons: "Boarding process was awkward, long and not very friendly."
Pros: "Good service and safety"
Pros: "Cheapest flight available (?) WasteLand was a nice documentary to watch"
Cons: "Food was miserable Very rude passenger next to us. Crew was almost wholly absent in order to address the situation Barely any service during the flight Restrooms were dirty from the start"
Pros: "Food was great as usual. It was free. It was not a full flight so I had a chance to lie down and get some much needed sleep. I had arrived at Dakar airport at 12am for a 6:40 flight because of the strike. My friends in Dakar suggested that I get their that early. So I had no sleep. I was able to check 2 bags without a fee."
Cons: "We were not informed prior to arrival at airport that there was a crew strike. And that there was a possibility that our flight would be affected. The flight was delayed for 2 hours with no announcements. I had a Mauritanian necklace that I bought while in Senegal 30 years ago. And the female searcher gave me a hard time, would not let me pass through inspection and reported me to her superiors. She insisted that there was something inside of my necklace. It was only when I got nasty with her in French, did she finally let me pass through so I could wait at the boarding gate. I spoke to others who were on their way to Lagos and other parts of Africa who had waited at airport for 2 days with no accommodations."
Pros: "The flight left on time"
Cons: "Dirty aircraft. Cramped seats"
Cons: "I did not like the security process in Casablanca. Very antiquated."
Pros: "The worst airline"
Cons: "Woooorst airline eveeeer"
Pros: "The boarding process was efficient."
Cons: "The crew is not hospitable or accommodating."
Pros: "Every think with the fight was excellent"
Pros: "Crew hospitality, food, entertainment and comfort."
Cons: "My seat position did not allow me to have an aerial view of sights and scenes during descent."
Cons: "boarding process was a nightmare."