We checked in online before the flight. Our flight to Barcelona was delayed so we got to the gate just minutes before takeoff and were sure that the crew will help us check in quickly, they didn't help us at all so we missed our flight and had to buy another ticket at a ridiculous price of 380 euros. No customer service at all!!
We got to the airport over two hours ahead of time and were told since we hadn't checked in we had to go across the lobby and pay 60 more euros. I explained we didn't have a printer and the system wouldnt give us a boarding pass. He went on line and checked us in but couldn't print it so it would cost us 30 Euros. What a scam!! We will probably have to do the same going back since they dont accept foreign travelers using phone boarding passes. Will never use them again.
You have to wait in crazy long lines and you will probably miss your flight like we did and fork out 250 euro for the next flight. They do not use technology and have far too few employees to handle the number of customers they have. I will never try to use this airline again. This is the first review I have ever written.
Checked baggage for 2 nearly cost the same as the flight!!
No wiggle room with weight. 10 Euro for any Kilo over. Now you are allowed to carry on 2 bags, so you can carry your over weight on the plane. Now if you are lucky enough to have an extra bag for anything you might be over, guess where the put it, underneath the plane, where u wanted it in the first place. That is right, at the gate they check in your carry on for free, due to limited room on the plane. Wouldn't it be easier if they allowed more weight in your checked bags, to save room on an extra carry on that gets checked in anyway?
Staff need to be trained on how to talk to passengers. Half the staff would frown at the smallest of requests. In short I wouldn't have taken the flight if I knew the quality of service that was on my eay
Check in was easy in Barcelona but the overall experience was strange.
We were put on a bus and transported across the airfield to catch the plane. It was a rather long bus ride and we were standing and the bus was quite full. It was warm there with all the people standing close to each other and the bus ride was long.
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