Give information a day before the flight
Transavia flight was ok but I regret that kiwi illegally checked me in. They, for instance, answered security question for me and were not allowed to do so.
Flight was ok but agency forced the check in.
Transavia sent an email Where they explained they had to hire a mini plane with crew to serve us , the crew was rude , and un prepared , they splashed sparkling water all over me and two roads , no apology or nothing just 2 napkins , I paid to bring a horas my hand luggage that was refused and put it with the check inn luggage I snapped several videos of the poor and uncomfortable situations we lived and will post it later on my social media to warn people about it , and will contact the customer services at the airline so they know about it
Pros: "It was a very nice, standard flight. Nothing remarkable good or bad."
Pros: "The was not confortable"
Cons: "Having more entertaiment"
Pros: "On time"
Cons: "Seats and legroom"
Cons: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Cons: "Baggage claim was nearly one hour long"
Cons: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Cons: "Not even water is offered to people"
Pros: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Pros: "Quick and convenient"
Cons: "Delays are always an issue"
Cons: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Pros: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Pros: "Not full flight"
Cons: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Pros: "We departed on time It was cheap to check a bag"
Cons: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Pros: "The flight was on time."
Cons: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Pros: "The crew were very nice"
Cons: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Pros: "All went well with no interference."
Cons: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Cons: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Pros: "The crew was personable. Flight was on time."
Cons: "Transavia delayed 1:30h the flight."
Cons: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Pros: "Everyone was happy trip went great price aircraft clean crew nice!"
Pros: "very nice crew"
Cons: "no pre-checkin on my return flight"
Pros: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Cons: "I liked it all!"
Pros: "Cheap ticket"
Cons: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Pros: "Cheap. Gets you from one stop to the next."
Cons: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Pros: "Plane comfort was normal to good."
Cons: "Boarding staff at Orly was disgustingly rude."
Cons: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Pros: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Cons: "Nothing not to like."
Pros: "Flight was on time"
Cons: "Boarding and disembarking were poor"
Pros: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Cons: "See above"
Pros: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Cons: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Cons: "Crew were very rude"
Pros: "Gets the job done. Quick flight, well managed. Crew members were nice."
Cons: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Cons: "water is not complimentary"
Pros: "Quick boarding comfortable"
Pros: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Cons: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Pros: "Nice surprise. I like this airline"
Pros: "Boarding was quick and efficient"
Cons: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
Pros: "The extra legroom in the Classic Package Seats."
Cons: "The snacks where a little on the dull tasteless side."
Pros: "The price!"
Cons: "Much more but with this price you can not expect much!"
Cons: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."
Cons: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."
Pros: "Really spacious, clean and comfortable"
Cons: "Good service but not top of the line "go out of their way" service"
Pros: "It was a rather empty flight so I was able to have space to myself to stretch out."
Cons: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."
Pros: "very pleasant all cruise, and food very delicious"
Pros: "Planes clean and in good condition."
Cons: "Crowded and late departure."
Pros: "Smooth flight"
Cons: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"
Pros: "Seats were Comfortable"
Pros: "Crew was nice and the plane was comfortable"
Cons: "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"
Cons: "We travelled with 2 carry ones and one checked bag throughout our 2.5 week honeymoon. Check in agent suggested that we check all 3 of our bags since the flight was full. We did. The flight from BCN to LIS was delayed 2 hours at the gate, but we were told we could somehow still catch our flight from LIS to PDL. We trusted that was true. We arrived at LIS without a single garment of clothing (we checked all 3 bags through to PDL), and then realized we missed the flight to PDL. We stood in line for 3 HOURS at the TAP help desk, only to wait behind a group of very angry people who monopolized the staff. Once we told the agent our situation, he told us there were no more seats on any flight to PDL the next morning. Not only that, but he could not provide a hotel for us to spend the night. This is 2:30am, 3:30am BCN time. He told us to find our own hotel, but we do not have international phone plans, so we could not make the reservation ourselves. He had nowhere for us to sleep. Then he had us wait for his SATA associate to help us, and he put us on a flight to PDL the next day, but it was not direct! We had plans for the following day, a hotel reservation in Ponta Delgada that is NOT refundable, and now the final portion of our honeymoon is ruined. No one ever offered to give us vouchers for ANY costs or for the anxiety and total of 14 hours lost on the most important trip of our lives. Shameful."
Pros: "The fact that I made my flight."
Cons: "In incompetence of the clerk that checked me in, and the fact that I was thrice charged for my bag, because he didn’t know how to use the computer."
Pros: "great seats, great egg tarts and easy check in"
Pros: "Nice crew, tasty snack, new plane with comfortable seats"
Cons: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"
Pros: "It was a cheap way to get to Lisbon with no frills."
Cons: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."
Pros: "All except for service to handicapped."
Cons: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."
Pros: "Pretty unremarkable flight in an Embraur jet. On time"
Cons: "Basic food but wasn't expecting anything so it was a nice surprise"
Cons: "The space is really uncomfortable"
Cons: "They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth"
Cons: "The worst airline"
Pros: "Smooth flight"
Cons: "No TV"
Pros: "People were very nice that worked on the flight. Smooth flight."
Cons: "Seats were hard as a rock"
Pros: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Pros: "Seats are ok and good entertainment system"
Cons: "The attitude of the hostist and the way they dont give you food choices and don't even explain or say what food they are giving you. When i ask whats in this they gave me a look and a weird attitude"
Pros: "Service wonderful"
Cons: "The flight was delayed."
Cons: "Flight Washington late."
Pros: "Nice little snack, horrible coffee"
Pros: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Pros: "I got a sandwich. Excellent flight attendants."
Cons: "Late flight, and my life flashed before my eyes on the landing."
Pros: "Ease of boarding"
Cons: "Wait at baggage claim was too long"
Cons: "My reservation was cancelled."
Pros: "Was able to sleep most of the flight and we took off on time"
Cons: "Checking a bag took almost an hour."
Pros: "Nothing. Staff unhelpful and unorganized."
Cons: "They seem super unorganized. You wait on a line to check-in, then another one to board and then another one to actually sit down. I've enevet been on an airline that has such long waits."
Pros: "Lots of room in the plane. And leg room!"
Cons: "Did not know until I got there that I had to pay for any checked bag."
Pros: "Left on time. Served food and drinks. Friendly staff."
Cons: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."
Pros: "Five stars for TAP, good attention of its staff, good food and attention during the flight."
Pros: "Food and attention"
Cons: "Made me check luggage once about to board and luggage with my medicine never made it to my final destination"
Cons: "We were told that the flight had wifi and it didnt. The video units on back of seats were okay- not great. The audio on the headphones was not good at all."
Cons: "Sandwich served was a bit bleak but it was served with a glass of wine!"
Pros: "Crew was great"
Cons: "Not much it was ok"
Pros: "Timely check-in, on-time arrival, prompt disembarkation using 2nd stairway at back, courteous service."
Pros: "Service was excellent, amazing airline."
Pros: "Short flight. Food was good. Not much else to say."
Cons: "No tv on flight"
Cons: "Seats service people"
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
Not Transavia item, but baggie claim took more than 30 min
Pros: "Our flight had a medical emergency with a divert to Bourdeaux. I was quit impressed on how the crew managed the entire situation. Very impressive!"
Pros: "The agents wre wonderful. They kept us up to date and were both polite and professional."
Cons: "The food, It really needs improvement!"
Pros: "Not clean"
Cons: "Not clean"
Pros: "Friendly check in!"
Cons: "Extremely hot boarding and no air conditioning while waitin to taxi to runway."
Cons: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Cons: "Everything excelent"
Pros: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Cons: "It’s still a discount airline trying to squeeze money anyway they can."
Pros: "Nice crew and pilots! Good food and beverage selection"
Cons: "No wifi. Luggage went to Detroit instead of Amsterdam. Was delivered 3 days later to the house I was visiting in sevilla Spain"
Pros: "Nothing...it was ridiculous"
Cons: "No kiosks? No online check in? Seats were vinyl and terrible, and the plane was hot. It took us over 2 hours to check in"
Cons: "It didn’t happen."
Cons: "Physically stood in the sun on the tarmac for half an hour in Marrakech waiting to board the plane. Seating is so compact it’s physically impossible for me to fit, I’m 6’3” then it took an hour forty five minutes to get our checked luggage in Lisbon. Everyone was furious. No explanation from the airport or airline. We missed our hotel shuttle, missed our hotel checkin. Just terrible."
Pros: "Inexpensive fares are worth something. Where else can you fly half way across the EU for 150 euro? The crew was cheerful and helpful. Website, phone app and email reminders are great."
Cons: "You do pay alacarte for everything. And service suffers in the name of low price. Checked bags, drinks and food. Be prepared to walk or stand everywhere, baggage check-in at Orly is in the basement and the last areas 132. The gates are the last gates in the south terminal. And when you get to the gate boarding is done enmasss so you wait in line. But the fares are cheap."
Pros: "Excellent price with good crew and good equipment"
Pros: "No problems, right on time, modern aircraft."
Cons: "Small seats and little space."
Cons: "No free water , snack"
Cons: "Late arrival, no leg room, high price for flight change - 30%"
Pros: "Unexplained lateness and slow boarding process but otherwise good flight"
Pros: "Comfortable seating and pricing"
Cons: "There was nothing I didn’t like. All was as I had expected"
Pros: "Staff was friendly, they played music before and after the flight."
Cons: "Not that it's the airline's fault, but the screaming kid almost ruined my flight."
Cons: "I don't understand why it took them around 15 min to check in each person. This was the most terrible check in I have ever experienced. One other staff member actually had to take over for one man doing check in because he was so slow. The flight ended up being almost an hour delayed. After this, they didn't even offer people free water. I have flown with low cost airlines all over the world and this was by far the worst."
Pros: "Well organized at terminal. Note bag check not available until about 2 hr before flight. Check your ticket. Baggage was out fast. Flight on time."
Cons: "Single line for bag check, by flight, so took a while. Still plenty of time. Charge for each checked bag."
Pros: "Nothing good about it."
Cons: "They put us in a Transavia plane from Barcelona to Amsterdam, we were on a line at five am for two and a half hours to check in. That was terrible. At the end the clerck was so stress out, that she did not write our connection flight number correct, so we did not get our luggage until the next day."
Pros: "Interior lighting"
Pros: "Agents at the check in counter in Lisbon"
Cons: "Green seats"
Pros: "Once we figured it put, fast check in. Small airport, lots of construction."
Cons: "Poor directions at airport, messy boarding on busses"
Pros: "Fast boarding, cheap flight"
Cons: "Uncomfortable seats, some turbulence but I know that can't be helped!"
Pros: "Crew was nice and friendly. Quick boarding"
Cons: "No Free drinks. 2.50€ for a soda."
Pros: "No problems / smaller airport"
Cons: "Que up - many passengers not in line did not follow"
Cons: "The flight got delayed and we didnt get notified"
Pros: "Fast, simple"
Cons: "Had to pay for water"
Pros: "For the price I wasn't sure what I might get, but the flight was pleasant. Staff wasn't the best but ......"
Cons: "No room, if you are tall and have a long flight it won't. E enjoyable.. you have to pay for your bags, and even water on the plane"
Pros: "Flight was swift"
Cons: "Difficult to find check in... airport support staff were not super helpful, Transalvia was helpful once I found them."
Cons: "1. I paid for luggage and had proof. Ground crew said no record of it and I had to pay again. Now have to involve my credit card company. 2. Ground crew was extremely rude. 3. Flight delayed an hour and a half."
Cons: "I think you can give some free water in a 5 hour flight"
Pros: "The crew was great"
Cons: "1. Did not embark on time 2. Didn't took off on time 3. It is expected to a least have free charge water"
Cons: "Bad seats. Charging 40 euro about 1 bag. No water . No credit card payments abikity on check in point. I give you rate of 1 in a scale of 1 to 10."
Pros: "I liked the fact that my flight was only 2 hours. Other than that it was miserable."
Cons: "The flight attendants were extremely rude. They wouldn't let me bring the bottle of water I purchased at the gate onto the plane because they wanted to make money by selling drinks. I completely understand that but when I asked for water (just regular water) one flight attendant told me it would be 3 euros. I told her I didn't have any cash on me because I had used it to pay for the water that I bought at the gate that they wouldn't let me bring on. She said "Oh well. Guess you're out of luck." She was rude, hateful and such a disruptive part of my flight. I would NEVER fly Transavia again!!"
Cons: "Horrible customer service, old plane. Both flights were delayed. They make you pay for all the little things. Not worth the price."
Pros: "Very fast checkin and very fast boarding. Personal and Bordpersonal was very friendly."
Cons: "The Tax for my package about 15kg for 39 Euro one way was very higth.(price for fligth back and retourn 100 Euro)"
Cons: "Waited 1 hour and 15 minutes just to get a boarding pass. VERY inefficient!!"
Pros: "Excellent flight, friendly crew. Paying for extra weight of baggage. We only had two carry-ons of normal weight."
Cons: "Paying for everything like water, soda."
Cons: "No good gluten-free options for food. One can only eat so many peanuts and cheese."
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.
Pros: "Comfortable and smooth landing of the Captain."
Cons: "Service training for the Crews for being more polite and for having smiling face..., please!!! Everyone was angry for hardworking????"
Pros: "Departed on time, nice entertainment"
Cons: "Food could have been better, for such a long trip beverages service was scarce"
Pros: "The Dreamliner airplane."
Cons: "The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess"
Cons: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."
Pros: "The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely."
Cons: "The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat"
Pros: "Crew was very accommodating and sensitive to the fact that I was traveling pregnant and with a small child; more than other airlines I’ve been on recently."
Cons: "There was a slight delay in takeoff and it seemed like very strict policies about baggage allowance on board."
Pros: "I liked that a could get a row of seats to sleep in"
Cons: "Better films, the selection was old and poor"
Pros: "Lost bag was delivered all the way to Chesapeake VA."
Cons: "We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online."
Cons: "Boarding took 3 hours"
Pros: "Comfortable seats from the good old days on board B 737"
Cons: "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
Pros: "The price"
Cons: "Some of the crew was very rude, food was bad forca 9 hr flight!!!"
Pros: "Everything was great!"
Cons: "Boarding time notification and check luggage’s cost"
Pros: "Free wine with your meal."
Cons: "The staff at check in were very rude, we were never advised about paying $150 extra per bag each way! They stated because we booked through a travel agency instead of booking directly with air Europa they charged us for luggage. It was an unexpected large expense. Crew barely spoke any English."
Pros: "Food service, clean, friendly service, decent leg room, very accommodating for those with special needs, small children etc. One bag free, Carry on bag, and personal item. Fast easy."
Pros: "Nice plan and staff."
Cons: "Very slow baggage drop off at Barcelona airport."
Cons: "Sat sweltering on tarmac with doors open. All passengers sweating"
Cons: "I was taken back by the crew not friendly"
Pros: "Very friendly."
Cons: "Everything was perfect. Can't complain everything was good."
Pros: "This flight was cancelled without notification, please contact me immediately."
Pros: "Same as previous answer"
Cons: "Same as previous answer a"
Pros: "the crew was nice ans well manered"
Cons: "they started boarding 25 minutes later than stipulated. the flight took off 10 minutes late. you should at least provide a complimentary small bag of peanuts or pretzels. the seats were uncomfortable and tight."
Cons: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Pros: "Friendly staff. Good proportion of quality-price for the airfare."
Cons: "In BCN airport, too few counter clerks to deal with a long line of passengers boarding for multiple flights."
Cons: "Bad services, and the staff too"
Cons: "No complimentary snacks"
Pros: "The plane was new and clean. Flight staff was pleasant."
Cons: "Late take off and almost missed connecting flight to US. The connecting flight was at the very farthest gate from where we entered the terminal. Saw many AE passengers from my flight with disabilities and children struggling to make it to their connecting flights in Madrid."
Cons: "The check in took more than an hour, by that time the flight was already boarding and had to beg people to let me pass. I was one of the last people to board. I was at the airport roughly hour and half in advance, and the flight attendants at the check-in counters didn't care how much time you had left to make it to your flight. Awful experience!!!"
Pros: "Most of the staff was friendly and professional"
Cons: "As a musician all it takes is one flight attendant to make your trip a nightmare. Every flight is a game of cat and mouse to get your instrument on board. I was told there wasn't enough room, in the end half the over heads were empty."
Pros: "Everything about the flight from the moment I boarded was totally fine."
Cons: "The line to get checked-in in Barcelona was extremely long and I waited nearly an hour - can't help thinking if the online check-in was more dependable, it would have been a shorter line, but I made it to my gate with time to grab some lunch so life's still not all that bad."
Pros: "Flight quick and uncomplicated."
Cons: "Boarding chaotic. No food or entertainment involved."
Cons: "The flight was cancelled"
Pros: "Friendly staff, clean airplane, entertainment options, etc."
Cons: "There were no vegetarian options for me to choose from on the flight and it seemed like not many options for others with different types of dietary restrictions."
Pros: "Nice aircraft, nice crew"
Cons: "Had trouble confirming flight on their mobile app, then suddenly it worked. At airport kiosk, for printed ticket, was only in Spanish German and French. Muddled through that and got printout. Then to find out onboard they would even charge for water?"
Pros: "Seat clean crew nice windows new different improved. I liked you served pinapple juice The dinner was very good. TV great"
Cons: "The breakfast ...not so good (but good that you provide it.) The whitebreard sandwich could be much better...I don't even know what was in it. The muffin was not interesting but it tasted ok. apple is,better. it was just sugar. Maybe a bigger yoguart plain with real berries. a sandwich ham and cheese on a croissant then I eat at least the croissant! then you don't need a muffin."
Pros: "The flight was ok. The bording gate was very far."
Cons: "The whole flight there were commercials in the personal tvs. Without beening able to stop them."
Pros: "Crew was very pleasant and helpful; I forgot to put my seat up n they got me straight with a big smile!! Makes a difference how you correct people. Plane looked fresh n clean And had pillows n blankets, didn't have to ask for one. Four smooth landings!! Thank you for a great trip"
Cons: "Tight squeeze sitting"
Pros: "- I like the economic price. - I like that I was flying in economic class and I was allow to carry two luggages. That makes the difference with any other airline."
Cons: "There was one hour delay because the Madrid airport was foggy and they never told the passengers what was going on. When the airplane was almost landing at the Madrid airport with the normal low speed, then suddenly accelerated and start going up to flying around Madrid, then they put music and they never told the passengers what happened or what was going on again."
Pros: "the aircraft how clean it was."
Cons: "that the flight was delayed for 1 houyr."
Pros: "No frills easy to board. Flight left on time and arrived 15 minutes early."
Cons: "Very cramped seats for an average size person. When person in front pushed his seat back the seat was almost touching my face. Way too close."
Pros: "Price was Ok, but not great for a 30 minute flight"
Cons: "Both flights were at lest an hour or more late. Some disorder in boarding. Screaming kids... and parents who did not discipline them."
Pros: "The crew were very helpful once boarded in assisting with overhead baggage."
Cons: "The flight had major turbulence without any communication from the pilot or crew as to what to expect and having been on 8 flights just this week I am not a first time flyer, but have not felt so uncomfortable with noises of what what sounded like ice hitting the plane. Just looking around it was clear I was not the only one who felt this way. I understand that the pilots did there best to navigate through the weather but for the future it would be great for them to communicate that we would be hitting some turbulence. The landing as well was one of the worst I have experienced. I will not be flying or recommending air Europa to anyone. Just checking in to receive boarding passes was a nightmare as they informed me the plane had already closed even though it was an hour before my flight left. I was then directed to customer service who then sent me back to the counter where I finally received my boarding pass. Running through the airport and to security was awful and when I arrived at the gate the gate was still open and people were still boarding. It seems as thought air Europa is more concerned with how many tickets they can sell than customer service."
Cons: "it was delayed. they told us wouldn't affect our connection. Going out to get on and off the plane- awfullll . having to board a bus to go to the terminal and waiting. terrible."
Cons: "The web page didnt work The app for ios didn't work. The line at barajas airport was huge, a lot of annoyed people and just 4 counters.. Really?! Plane was delayed beacause of this. Never again"
Cons: "Delayed 1 hour 40 min. No communication from airline regarding new departing time or gate. Boarding was a free for all"
La personne nous ayant fait monter dans l'avion était détestable, en effet elle a fait payer des suppléments bagages à toutes les personnes voyageant avec une valisette alors même que le bagage correspondait aux mesures indiquées sur le site internet, et ce sous prétexte qu'il "est interdit d'avoir des roues à son bagage". Tout cela alors que la porte d'embarquement a changé au dernier moment, poussant tous les passagers à traverser l'aéroport alors même que le vol était retardé pour des raisons totalement lunaire tant la façon de les décrire était maladroite, je cite le pilote "Nous avons du retard, car à Pise des enfants handicapés, les pauvres, ont pris du temps à débarquer", remarque que la totalité de l'avion a trouvé déplacé. Le clou du spectacle, encore plus de retard, cette fois ci à cause de la météo, n'étant pas la faute de la compagnie, mais cette dernière ne présentant que des excuses sonnant bien fausses. Résultat des courses: arrivées à l'aéroport à 23:20 au lieu de 22:15, un supplément bagage injustifié pour mon amie, des commentaires désobligeants et déplacés, du grand art!
Pros: "Budget carrier. No frills. You get what you pay for."
Cons: "At least provide water."
Cons: "Our seats smelled like feces. We were forced to gate check our bags even though we each had just one small carry on."
Pros: "it was fast"
Cons: "seats are very tight"
Pros: "The seats are small, but comfortable enough!"
Cons: "Better coordination for boarding"
Pros: "Roomy seats"
Cons: "Not delay for 2 hours!!!!!"
Pros: "Crew very nice. Seat not great"
Cons: "It was all fine, I am very tall so seat was tight"
Pros: "Flight on the Time"
Cons: "They did not write the Gate in The Check in only the Terminal"
Cons: "Check-in was the worst experience I have had in 45 years of air travel. The desk attendant was rude and confrontational. He checked my bag, sent it down the jetway and THEN told me that it was overweight and want to charge me 15€ per kilo for the overweight. He was beyond rude!"
Cons: "a handbag is a piece! but a full bigger plastic bag is ok! Damn correct your rules"
Pros: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Cons: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Pros: "25mins early landing and fast bags reclaim"
Pros: "Good plane and syaff"
Cons: "Had to pay for food"
Pros: "Great crew and pilot"
Cons: "Terrible check in / bag drop, long queues, no smiles from staff, jobs worthy- go by another airline"
Pros: "No information was available and no one was available to help."
Cons: "I will never use easyJet again"
Cons: "Cramped bus to plane otherwise great"
Pros: "Quick flight, great take off and smooth landing"
Cons: "When I booked this I didn't see an opportunity to pay for our bags on the Kayak booking site When I checked in the charge was about $60.00 for each of 4 bags .... more than half of the ticket costs. I don't think I'll use Kayak again if they are not clear regarding paying for bags ahead and saving. It may have been my oversight but I'm both poorer and wiser. Easyjet seems to thrive on the baggage charges.... it's not comparing apples and apples when Kayak gives prices if the baggage charges are hidden. I would like Kayak to change it's program or provide an option so that any baggage charges are calculated in the "up front" cost quote so that airlines are compared "apples to apples"."
Pros: "The crew were pleasant & multilingual."
Cons: "I had to check my small cabin bag in on both legs of my journey. Also, the ground staff in Barcelona could improve their customer service."
Cons: "The ground crew in Berlin was rude and impolite. They decided to check in our bag for the hold luggage without asking us and ordering us. In comparison the ground crew in Paris asked politely who would like to check in the bags because of a space shortage."
Pros: "good crew, easy flight, on-time"
Cons: "EasyJet over booked and said that there were no seats available for us. After arguing we eventually boarded. Only to find there were very disruptive and drum passengers sitting behind us."
Pros: "I like the price (Initially)"
Cons: "The boarding experience was a bit rough, the chairs no comfortable at all, no snacks or drinks provided and the SURPRISE SURPRISE ...YOU HAVE TO PAY FOR YOUR BAG!"
Pros: "Very professional, smooth flight"
Pros: "You know i have never had a bad experience on any airline until till today at 2:15pm on September 29, 2017 while boarding the plane for flight number 4244 on easyjet airlines when i was told that i had to take my backpack that served as my purse for my last two weeks of travel and put eveything in my backpack, which included my wallet, passport, ipad, phone, meds, and ereader in my other regular size carry on. My son and i each had a carry on suitcase that met the requirment when I flew to Rome last friday on the exact same size plane. I was told I was NOT to have two types of carry on bags i was only ALOWED ONE and was NOT given the option of putting it under my seat. They were more than willing to charge me another 50 Euro to check my carry on bag. But first she asked to see my ticket to see if i was even allowed another checked bag. She DID NOT look at my ticket but immediately flipped my passport and saw that i was from the US AND TOLD ME I WAS ALLOWED ONLY ONE CARRY ON BAG! Yet this awesomely nice Canadian couple (they spoke to me after the flight landed in Paris and were shocked i was made to do this given what they carried on the plane) who had checked and paid for 3 bags and then turned around and carried on a cloth canvas bag for him, a black purse for her, a shopping bag bigger than her purse with items in it and two backpacks. What happened to being able to carry on a carry on suitcase and a purse for women or a lap top size bag, which in some cases is larger than my backpack?I have never hated anyone in my life but I am really tired of the world judging ALL AMERICANS under the same umbrella. I spent my hard earned money in Italy and to be treated with such disrespect on the way out of the country completley floored me! I will not ever fly back into Rome, Italy on any airline! These people are rude and do not care who they offend but Americans are supposed to kiss eveybody's butts! Sorry but I am mad and have written to the airline and i am sure nothing will happen."
Cons: "Also, there is a reason for the space under the seat in front of you. The crew seemed completely untrained to deal with a problem of no place to put bags. There were many samll backpacks and purses in overhead bins that should have been on the floor in front of the petson carrying them. My bag or nobody else's bag should have to ne put at the back of the plane while my seat is damn near at the front if the plane. They were not afraid to offend me but people from countries other than the US they wouldn't even make them put the bag under the seat in front of them."
Cons: "Crew very rude to advise we could only travel with one piece of luggage, they consider a simple purse as a second luggage."
Cons: "Flight was delayed for 3 hours because of rain and when we got our bags everything inside was soaking wet. Never going on easy jet again, it ruined my cloths and gifts"
Pros: "Maybe them announce that passengers need to be respectful with other passengers in usage of cell phone"
Pros: "Great service and professionalism."
Pros: "Timing and arrival experience"
Cons: "Boarding was a mess, they did not call by groups, everybody ended up on the plane in an avalanche, we got into the plane by the back door to push and set aside people and carry on luggage until we made it to the front where are seats were located. Caos was in the air, worse boarding experience ever."
Pros: "Although there was a delay, the staff were as friendly and helpful as can be. They kept us posted throughout. Boarding was carried out super quick. Flight staff were very friendly and had been delayed themselves and working extra hours for us"
Cons: "4 hours or more delay - will be claiming compensation and hope they will do the right thing and not give trouble with compensation"
Cons: "Not very good boarding staff"
Cons: "Over course we were delayed 45 min not sure why. And if you've never been on their planes before just know that if your 6 ft tall there is not enough leg room."
Cons: "Poor customer service. Three people flying together. One person had accidentally booked a flight that left 2 hours later. We tried to change her flight but we're told this could not be done. The only option was to purchase a new ticket which we did. Went to check the luggage and it seems the had given her a second ticket on the original flight. Back to customer service. Third ticket issued. We go upstairs to find our flight is now delayed but her original flight was leaving on schedule. This was never mentioned at customer service. It would have worked fine for her to fly and wait at the airport fo our delayed flight and we would have saved the cost of a new ticket. We did not have that option because the first ticket was cancelled"
Cons: "I was charged $50 for my luggage. I had one check in luggage and the price seemed very excessive. The attendant did not want to work with me in terms of lowering the price"
Pros: "The staff was friendly."
Cons: "They woke me up just to ask me to put my jacket away."
Cons: "I was charged 60 euros (nearly $75) at the gate to check a bag (wish I had done a round-trip with Vueling instead, who does not charge for an extra bag). I will NEVER book with EasyJet again! The baggage cost was the exact price of the flight... EasyJet should inform customers at time of PURCHASE regarding carry-on costs, NOT at the GATE. My bag was sent to baggage reclaim, which was past immigration... I had to go through immigration, collect my bag and re-enter the airport for a connecting flight and go through customs, as if I was a newly arriving at the airport!!!!! I am a very dissatisfied customer."
Cons: "The flight arrived late at destination so we lost the last train to London and had to pay 90 pounds for a taxi!"
Pros: "Flight easy! Staff friendly! Charge is too high for large bag!"
Cons: "Flights are all overbooked. I won't be using easyjet anymore."
Cons: "After waiting an hour they told us our flight was cancelled and they were sending us to a hotel . They rescheduled our flight for the next morning at 10:30 which did not give us enough time to catch our connecting flight from Paris to Miami . We had to cancel flight and lost all money . We had to take on the expense of a hotel for the second night then because we could find another flight out, all of our luggage was paid for and lost all that money also. Very disappointed with easy jet and how they handled it, they pretty much told us they didn't care about our connecting flight because they were not the carrier. Never will use again."
Pros: "The flight was quick, smooth and efficient. I can't give stars for food and entertainment as I entertained myself by reading and EasyJet doesn't provide TV screens etc. Same with the food. I always buy something at the airport because I dislike airline food on short haul flights. We landed earlier so that was an added bonus. Flight attendants were polite and professional."
Cons: "Nothing to complain about."
Pros: "Great - very easy flight. Both flights in and back. Really lovely flight attendants. Landed early on the way to Barcelona."
Pros: "Plane was clean, flight crew was professional! Gate agent needs more training."