Find cheap flights from Beijing to Cleveland

Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Cons: "none"

Cons: "Delay"

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Pros: "Service, entertainment , drinks, everything! Very good!"

Pros: "Loved from the booking on kayak and all the services provided by the airline until landing."
Cons: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"

Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."

Cons: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."

Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."

Pros: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Cons: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."

Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."

Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."

Pros: "Flight attendants were incredible!"

Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."

Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."

Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."

Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."

Pros: "Quality of the planes"
Cons: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"

Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."

Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "Great service."

Pros: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."

Cons: "Seats in economy were narrower than Eva Airlines"

Pros: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"

Pros: "Good service"

Pros: "Good price"
Cons: "Stink in the plane"

Pros: "Very good experience with ANA."
Cons: "None"

Pros: "Excellent food. Very nice service."

Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Cons: "Nothing"

Pros: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Cons: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"

Pros: "Great airline!"
Cons: "some of the gates can be long walk"

Pros: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Cons: "Would like to listen to ATC"

Pros: "Good good, good service, and good equipment."

Pros: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."

Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"

Pros: "Ample legroom and there is a good selection of food."
Cons: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."

Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."

Pros: "Very kind flight attendants with amazing service!"
Cons: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."

Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"

Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."

Pros: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Cons: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"

Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."

Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."

Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"

Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"

Pros: "I got to my destination on time with my luggage"
Cons: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."

Pros: "The space, movies, & comfort"
Cons: "The food selection."

Cons: "Flight was delayed for four hours. Missed connecting flight."

Pros: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Cons: "Can't think of anything negative."

Pros: "Planes were comfortable and well maintained."

Pros: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Cons: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."

Pros: "Well, maybe except of these "preferred sitting" arrangement. The sit was in front of open space and restrooms. Constantly people were standing and waiting for the restroom. Their butts were literally at the "preferred sited" passengers faces. I felt, I would be way more happy in a regular sit."
Cons: "Such sits should not be declared preferred and cost more."

Pros: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Cons: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"

Pros: "Lufthansa is always incredible."

Pros: "The economy seat was surprisingly comfortable"

Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"

Pros: "The crew was alright but there was very little leg space in the economy cabin"

Cons: "Good was average to bad"

Pros: "We purchased seats with extra legroom and it was very, very much worth it. My husband is 6 foot four and he was able to stretch out his legs comfortably. Seats are not uncomfortable, which is different from some airlines we’ve been on, and we really like the adjustable headrest where the sides can be flipped up to keep your head from rolling around while snoozing. We like that the silverware is actually metal instead of plastic!"
Cons: "The screen that folded out of the armrest was so small that watching a movie on it gave us a headache. The furst meal/lunch was so-so. Personally I would prefer a mixed fresh salad with a little bit of ham or chicken on top instead of the attempt at a hot mushy entree. The second meal/dinner was Similar to a hot pocket. The bread and the filling was pretty tasteless. Why not just have a healthy fruit bowl? Would have liked to see some English language reading material in the seat back pocket – it appeared to be only German language. Alternatively, it would be great if the flight attendants could offer non-German language reading materials upon request."

Pros: "Service is good"
Cons: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."

Cons: "WiFi didn’t work most of flight and when it did required payment."

Pros: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Cons: "The bathroom was a bit smelly"

Cons: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."

Cons: "Very bad food"

Pros: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Cons: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."

Pros: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Cons: "Very tight space in economy seats"

Pros: "Air Canada is a great airline too"

Pros: "good flight."
Cons: "Ran a timy bit late but staff was all very nice."

Cons: "I was waiting over 1 hr for my suitcase...."

Cons: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."

Cons: "Delay"

Pros: "Everything was good! I didn’t have any problems with that flight!!!"

Pros: "I complain about the wheel chair in Frankfurt airport no have any and my mother she's 65 years cancan't speak English . She got help after 30 minutes. Really I am frustrated about lufthansa"
Cons: "I complain about the wheel chair in Frankfurt airport no have any and my mother she's 65 years cancan't speak English . She got help after 30 minutes. Really I am frustrated about lufthansa"

Pros: "everything was great. Service and pilots are at the top level of the proffessionalism."

Pros: "Service was efficient and non invasive."
Cons: "We had to land in Bari, due to weather, and the airline initially wanted to take us back to Munich for the night and return to Naples in the morning. They ultimately opted to drive us down to Naples but didn’t arrive at that decision until we’d been on the ground for quite a while."

Pros: "Nice people"
Cons: "Not much"

Pros: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Cons: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."

Pros: "Good aircraft good reception everything good tks"

Pros: "A340 was not the A380 but very nice. Had isle seat and seat next to me was open making for a very comfortable flight."
Cons: "The boarding process is a bit messy. While the lines went fairly fast, the "line" to board by section was all over the place. Would be better to simplify the process and board by groups or at least have a better way to line up"

Cons: "Not well organized and food is unhealthy"

Pros: "The plane is very nice. One of the best plane configurations. Crew is excellent."
Cons: "Seats can be more comfortable"

Cons: "My luggage was lost"

Pros: "Just a normal trip"
Cons: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"

Cons: "for 3 years, 90% of my flights from Beijing were delayed or cancelled. Beijing International Airport is the worst airport ever. About my flight from Beijing to Munich this time, we were stranded on the runway INSIDE the plane for 5 hours w/o food and water for the first 4 hours!"

Cons: "The business class seats is exactly like the economy seats"

Pros: "Super staff!"

Pros: "None"
Cons: "Overall experience - will not recommend this company and will suggest another company"

Pros: "The flight was on time, smooth connection"

Pros: "Flight was cancelled due to pilot strike."

Pros: "The flight attendants were very friendly and efficient."

Pros: "The crew were very kind and helpful. The flight was prompt. The food was good and the entertainment kept me busy on a long flight."
Cons: "I couldn't use my personal headphones as the euro adapter did not work with theirs. The provided head phones worked but I missed the noise cancelling feature of mine."

Pros: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Cons: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."

Cons: "The quality of food was pitiful, not to say gross, in the economy class. I'm comparing Lufthansa to other European airlines and to what Lufthansa used to be. Alcohol was of the most basic quality. Yes, I know, it was economy class, but it's gone down. Entertainment was hardly better. No new movies and the variety of what was available was poor. Lastly, the choice of seats in the tail (of 747-8) was poor judgment on my part. We were being wagged like fleas on the dog's tail. The only good part was that due to the narrowing of the plane we had two seats and no neighbor to jump over, plus extra room between the window seat and the window. The end of highlights. Can't help but compare every airline to Turkish airlines, where even in the economy class they make you feel like royalty. These people know how to do hospitality and make you want to come to their country."

Pros: "Twenty minutes early on arrival"
Cons: "Not necessarily a problem for others but very back of plane left no room to recline."

Pros: "Lufthansa always does an excellent job, even with a gate change."

Pros: "Awesome service, delicious food, spacious seats in economy, great friendly staff!! Can't wait for my next flight."

Pros: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"

Pros: "I like the Tampa airport MUCH better than Miami or Orlando that are chaotic and offer less assistance to the traveler. I hope you continue to offer flights to and from Tampa from Frankfurt."
Cons: "I would like for long flights if the staff would remind and encourage all travelers that there is time for rest and quiet. Some people are loud by nature or because they come from a certain area and talk all 9 hours of flight, very annoying, disturbing the flight of others with unnecessary continuous conversation."

Pros: "Service/ flight/ comfort/ food"

Pros: "Flight was delayed 1.7 hours."

Cons: "Bathrooms got very messy."

Pros: "Liked the entertainment system and the fact that none of my luggage was lost on this trip. (Air Canada is a real pain to deal with on lost luggage.) Vegetarian meal was not gourmet, but good."
Cons: "Arrived late so next flight had to be rebooked. They did give us a food ticket though. I would give it an overall good rating (instead of okay) if it had not arrived late."

Pros: "We had experienced two schedule changes during the last trip. First, our first outbound leg was canceled , and second, our first inbound flight was late. CA customer service was helpful in both cases. We were given alternatives and accommodations . It's upsetting to know we had to make unfortunate changes before/during our trip, it's comforting to know that CA is there to help."
Cons: "Last minute schedule change"

Cons: "Everything was sub-par, the food, entertainment, the crew responsiveness, I asked for two drinks and was told that I could only get one at a time... really? The crew was multilingual, which was great, but also very annoying to have to listen to announcements in 5 different languages. They could use media with standardized messaging and a choice of an appropriate language, but these would make too much sense I guess. This was the tightest coach I've ever flown in, the seat ergonomics was horrible."

Pros: "Modern planes, very comfy (Vancouver to Beijing), nice entertainment options, good food"
Cons: "super cranky flight attendants who looked and talked to us like we are idiots. Not just my feelings; the rest of my travel group of 7 agrees...."

Pros: "I was very pleased with the baggage claim team in Ottawa who took extra steps to ensure that a piece of my carry-on luggage that I forgot on the flight was returned to me safely and packaged with more care than I did for myself!"

Pros: "Quick services"
Cons: "Entertainer system overload twice - without move the key"

Pros: "Flight was nice and quick."
Cons: "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."

Cons: "I can't take the flight and I can't get my money back. It is horrible"

Pros: "Very nice flight"

Pros: "Treated well and basically enjoyable flight, which is saying something on an eleven hour flight."
Cons: "On the return flight we arrived an hour late, and though we were told that they were holding our connecting flight, it left on time, five minutes before we got to the gate."

Pros: "Check in and out is very smooth."
Cons: "The long layover."

Cons: "Overall everything was great, but they lost our luggage going to our destination and coming back."

Pros: "Crew was fine, food was fine, entertainment was fine."
Cons: "The flight was delayed by an hour, which prompted the agent in Beijing to change my connection in Vancouver to 7 hours later!!! However, when I arrived in Vancouver, I made it to the gate of my original connection hoping to get on anyway, but because the agent in Beijing changed my connection before I left, my original connection was full and I was stuck in Vancouver airport for 5-6 hours. Complete waste of my time and completely unnecessary."

Pros: "crew was friendly. thankfully the flight was not full, so most people (not me) were able to stretch out on multiple seats in the rear. Food was typical; keeps you alive but that is the best we can say."
Cons: "entertainment system offered very limited variety. I think the movies were picked by a 12 year old."

Pros: "Air Canada's seats are more comfortable. I didn't have that stiff and unbearable pain and numbness I experienced with other planes over the last 20 years."

Pros: "The first leg of the trip was great from Montreal to Toronto on wide body plane."
Cons: "The airport in Toronto where they crammed about 10 gates together in a small area with no air conditioning (it seemed). Also flight was delayed about an hour so had to wait in horrible conditions with no seats for a long time."

Pros: "It was a short flight with poor weather conditions, the pilot was very good at keeping the passengers updated."
Cons: "The temperature on the plane was incredibly hot. I believe that the crew did everything that they could do to remedy this, including passing water. However, it was incredibly uncomfortable and some of the passengers were quite angry."

Pros: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."

Pros: "the plane crew were pleasant and kept us posted as to what was happening and causing us to be even later to leave."
Cons: "The staff on the ground were disorganized, uninformed, frazzled, dismissive and boarded us 1 hour late with no updates on why we were not boarding on time. Our flight was just sitting there on the ground. when people asked they blew us off. we were also crowded into the last, very narrow, terminal area in the Toronto airport (F89-F99 area). Too many flights departing at the same time, created limited space to sit/stand. One passenger pasted out, and had a seizure upon hitting the floor face first, because of the stuffed space, and lack of air movement and available seats. They did have a fan in the area but it didnt do much to circulate air. Once we boarded an hour late, the ground crew were nowhere to be found. We waited 30min on the plane for crew to board our luggage. We were told they left the area to work somewhere else, and would be back soon. Ugh! I would not fly Air Canada again, esp through Toronto again."

Pros: "Crew was nice"
Cons: "No air conditioning made it uncomfortable"

Pros: "Young air hostess was very goid"
Cons: "All good"

Pros: "Great attention from staff towards patrons."
Cons: "The late boarding, the delay to liftoff"

Cons: "Terrible attitude to a customer (not me). I asked for a US custom form and it took them an hour and two people to do that."

Cons: "Long wait in the narrow terminals - no seats, hot"

Cons: "Not sure if this is an Air Canada or a Toronto Pearson Airport issue, but the gate we flew out of was in a very small area with very limited seating. Long delay and no staff to assist or inform the passengers of the schedule delay. We will never fly Air Canada again."

Pros: "This is the only part of my round trip with Air Canada that went without a glitch ... the plane was on time and the airport staff I encountered in Toronto was nice and helpful."

Cons: "I can't fly in Canada with my US visa... so I am rejected. I think I should get more advises on about that from Kayak. I feel weird for Kayak choose my flight from Vancouver to Toronto and then to Raleigh. But I feel it would be ok if the ticket is financial. But, I was rejected by Air Canada because of that...And I need to pay more than 7000 RMB for another flight( there is $250 change flight fee). I feel terrible honestly! Time and money are what important for me and at last I've got neither of them."

Cons: "Terrible Air Canada ground service in Beijing Airport. Very slow service cause I missed the fly. Very bad attitude when I asked to change fly time."

Pros: "People were nice wHen airline made them available to us. But business lounge, special services, and other services were not available in Toronto when we wanted them."
Cons: "Connecting flight was repeatedly delayed. Then finally cancelled because no crew was provided by the airline. Since this was only announced so late - after midnight - hotel rooms were no longer available we had to try to sleep on the floor in the departure hall. Maybe ok for 20 year old travelers. Not for 75 year olds like me who paid business class fare so as to hopefully avoid some of the rigors of travel. I managed to catch up on some sleep the next day in the business lounge while eating for my rescheduled connection. Still it has taken an additional period to physically recover from this experience."

Cons: "Cannot watch movies in over 10 hours flight, rude service."

Pros: "professional crew members' services...."
Cons: "The food has room to improve...."

Pros: "Some good movies"
Cons: "Ran out of both dinner and breakfast options, for whatever was left."

Pros: "First time on Air Canada - I was pleasantly surprised on how well my flight went... I will definitely travel on Air Canada in the future..."

Pros: "Nothing at all."
Cons: "The tiny little plane is pretty standard for going to and from Cleveland but the boarding gate was in a shack outside the main airport with almost no seating and horrible aesthetics. The flight attendant was rude and way to large (obese) to be on such a small airplane. It's likely we had to pay a fuel surcharge just to move her alone. I'm not being mean, but this flight was just terrible overall."

Pros: "on time boarding & arrivial"

Pros: "I liked the newer plane and cloth seats with mild colors. The chargers were a nice accessory but sacrificed leg movability which leads us to the negatives --->"
Cons: "Wow, I know that business means remaining competitive and as such any and all cost cutting measures are taken along with profit increase measures but............... Wow, talk about being crammed in like a sardine. I'm a male of average height and usually this is a blessing because it feels as though all vehicles, amusement rides and doorways are custom made just for me with the exception of Air Canada planes. I have never in my 300+ number of flights ever felt so confined in any seat. The distance from my knee to the seat in front of me was a claustrophobic finger length at best. Getting up to use the restroom required the other passengers to get up, and I had to stand and walk across their seats to get in/out. Luckily the lady next to me was nice enough and the flight was pleasant overall, but I will certainly think twice before booking another Air Canada flight!!!"

Pros: "Air Canada does it all well. There is a strong sense that every piece o the process has been checked and double checked. Good value for money. Great selection of entertainment."
Cons: "In economy, the seats are small. Sigh. And the breakfast sausage was white. But otherwise, all good."

Pros: "Entertainment"
Cons: "Small seats, no legroom, mediocre food"

Cons: "I arrived before the earlier flight to Cleveland, but even though there was room on the flight for me Air Canada said I would have to pay $150 to switch to that flight. So I had to wait five hours (and the next flight was delayed) for no reason. Air Canada should be more accomodating to customers who want to take an earlier flight, as I had to wait around for no reason whatsoever."

Pros: "Overall, it was a nice flight. The domestic and express flights had no food on offer (for free)..."
Cons: "Beyond the absurd 12 hour layover in Vancouver, upon my arrival in Atlanta, my luggage was lost. I'm still waiting on a call saying it was located."

Cons: "Small plane a lot of confusion at airport with gate attendant."

Pros: "Very good food. Great range of entertainment -- much better than United, which last year gave no selection for the long rides between Beijing and Chicago"
Cons: "Boarding process. We had four flights on Air Canada, and were put in the last boarding group on every one of them, which makes it hard to get overhead space. It seems statistically impossible for them to assign the worst boarding group to the same people every time, but they did it."

Pros: "Two bags plus a carry-on."

Pros: "Crew and everything was excellent"
Cons: "Plane was old and scary"

Cons: "Horror show security measures in the Toronto airport were the worst I had ever experienced, together with about an hour wait in the plane and finally flying in a propeller plane made this the worst air travel experience of my life"

Pros: "Food"
Cons: "The older flight attendants where incredibly rude and treated my concerns as if I was bothering them. My TV screen stopped working and was never taken care of. Where my seat is assigned the luggage area had every bag but my own or the gentleman next to me. Why have these marked with our seat number if anyone can put them there?"

Cons: "Long delay for such a short flight with not enough communication."

Pros: "Stewardess was nice"
Cons: "The customs system in Toronto was a mess. We arrived on Air Canada from Hong Kong at about 7 p.m. First, the airline (Air Canada) had us fill out the usual declaration card on the plane. Then, when we went through customs, they had new self-scanning passport readers--which wouldn't work properly--and the one officer there to assist wasn't very helpful. Then we had to wait in a holding area until our name showed up on a screen (about 10 minutes). Then we had to go through another line to get the paper that the machine just gave us stamped. Then we had to go through another line, where they did the usual manual inspection of your documents by a customs officer--who told us that we hadn't needed to fill out the card on the plane. He just threw it away! If they're going to make you self-scan your passport, why still have an officer do a manual inspection? The whole process--just to go through Customs--took about 30 minutes. Then we still had to go through security for our connecting flight to Cleveland. The plane for that flight had been in a hangar all day, and hadn't been warmed up for passengers--so we waited 45 minutes while they did so. Then, when we got to Cleveland, one of our checked bags had been lost (probably still in Toronto)."

Pros: "short time, smooth flight"

Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."

Pros: "Safe flight !"

Pros: "The flight left on time and we got to our destination early."
Cons: "The flight crew. They stood in the back area of the plane and chatted extensively instead of collecting trash, etc."

Cons: "I ordered a wheelchair for the Denver layover. Had to wait 20inutes for one to come, almost missed my flight"

Cons: "THIS FLIGHT WAS VERY DUSTY AND DIRTY ALONG THE WINDOW SEATS. It looked like no one had dusted in a very long time."

Pros: "No assigned seat. Almost did not get on flight. No explanation offered."
Cons: "Super cramped. Few in flight services"

Pros: "Flight departed An hour late but caught up time on route. service was cold, rude and lazy. Many passenger brought food trash tray to the station by themselves. Bathroom was gross. Food was salty and I requested water and I was ignored. I finally raised my voice and start asking their names because I would write a complain. Tha started all hassle for me. Long story short, I was demanded to identify if I held Chinese or US passport... I have written a letter to United CEO. I got reply that I would get a reply in 24-48 hours. I'm waiting. My second leg was two hours delay from Chicago to Boston."
Cons: "those FA should be fired, especially the one who demanded to identify my nationality."

Cons: "The crew members were not very happy and were snappy in their replies. The seating is ridiculously small, you cannot access the carry one baggage under the seat if the person in front of you puts their seat back. The food was better this time than the flight to Beijing, still not great. I also need to add that the original flight from Chicago to Beijing had a 7 hour delay which was ridiculous, especially when traveling so far. No food vouchers were offered and passengers were kept in the dark for long periods of time. The return flight was also slightly delayed. This is not a good reputation for an airlines to have. United will not be my first choice of airlines in the future."

Cons: "In an effort to maximize profit you give up comfort. I bet you could charge more if it were comfortable."

Pros: "Efficient cabin crew."
Cons: "Too many ads on the entertainment monitors that couldn't be turned off."

Pros: "Nothing stand out. The crew was good."
Cons: "I booked a window seat weeks ago. UA somehow put me into a middle seat without notifying me. The 737 seating space is very tight. There is no entertanment to talk about; you pay for everything via directtv."

Cons: "The flight was very hot and uncomfortable!"

Cons: "We were in Cleveland and our flight got cancelled. We confirmed a flight out of Canton. Drove the hour only to find that flight to be cancelled also. Drive from Canton to Chicago and arrived at about 2 in the morning. We had tried to change our flight to leave two days earlier. The fee for changing flights was more than the tickets were initially but when you cancel it its tough break for us."

Cons: "Delayed for 4 hours."

Pros: "I made it alive"

Pros: "The price was great, you accomodated my service dog and everything was on time and smooth. All in all, great experience. And i have passed out from fear of flying before, so this says something!!"
Cons: "It took a while to board and the crew on my first flight was not informed of my service animal. They wanted her to go in her bag but they left me alone after i explained and there was no issue on the return flight. I also think a complimentary snack on a 5hr flight is a good idea and can go a log way..."

Pros: "The flight crew let us know we should anticipate turbulence."
Cons: "No entertainment, no allergy friendly snacks, no help from crew with child kicking me while the mother slept"

Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."

Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("

Pros: "Nothing"
Cons: "Flight was delayed over six hours. No explanation was given as to why and the flight was supposed to arrive at 6:45 and we got in at 12:30. Poor service at the gate and then we got on the plane and sat on the Tarmac for an hour with no explanation again. The air wasn't on and not drinks or snacks were offered for our wait time. a disappointing way to end an otherwise great weekend away."

Cons: "Na"

Cons: "Boarded, then sat on runway for about 50 minutes"

Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."

Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."

Cons: "I was late to Cleveland. Thank you.... not."

Cons: "Seated in the last row of plane and was continuously bumped by flight attendant as she delivered drinks."

Pros: "Delays handled with curtesy and information."

Cons: "My bag is lost from Chicago to Cleveland. 5 bags needed retagged in Chicago....4 of 5 made it to Cleveland."

Pros: "Flight attendants were okay and we made up an hour on the way which did not make up for the 5 hour delay in Beijing."
Cons: "United did not come close to matching the Air China flight service and entertainment from SFO to Beijing. Was told we would get a voucher for the hotel but only got $10 voucher each for lunch which did not cover lunch. Had to stand in a line for an hour to check in even though we did not have luggage. All in all, a very frustrating experience."

Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."

Pros: "nothing"
Cons: "Delayed in Sacramento due to weather which is understandable. However, my connecting flight in San Francisco left 8 minutes early causing me to miss the flight. It was the last flight out for the night.... Had to sleep at the airport for 5 hours until another flight in the morning. My flight in the morning caused me to have a middle seat, which was very uncomfortable for the next 5 hours."

Pros: "The price was right and the flight was direct"
Cons: "Overhead is always a huge hassle. Airlines should just stop offering overhead storage to make embarkation/disembarkation much faster."

Cons: "Boarding was chaotic...front to back??? WHY when opposite works so well!!"

Pros: "Boarded ontime"
Cons: "Sat on runway in hot plane for 45 min"

Pros: "I did not use food or entertainment. No answer avail for not used Crew were great. All crews were great. Helped a lot of people. For all four segments."

Pros: "That the plane finally embarked from Newark to Cleveland."
Cons: "Flight was two hours late. How can a one hour flight be two hours late in the month of May? The blaring ads for Direct TV were obnoxious. You could not control the volume of the transmission. Please ask yourself how many passengers to Cleveland, on a one hour flight would purchase service"

Pros: "Everything was fantastic. .. amazing flight... thanks to the whole crew!"
Cons: "Everything was excellent couldn't ask for anything else"

Cons: "My luggage was not put on my flight even though I watched the agent tag my bags and put it through. Knowing that it wasnt put on the flight no one bothered to notify me or even put it on the next flight out that was about 3hrs after the time i departed. I had to contact United than was told that it would go on a flight the following day.. TERRIBLE"

Pros: "Nice leg room flight crew was very nice and attentive"
Cons: "Gate personnel very rude and unwilling to try to help. Our tickets were supposed to be together but they ended up spaced apart. Gate crew would not work with us to sit together even though there were seats that had opened up together from volunteers getting bumped from the flight."

Pros: "that i finally got on the flight and we arrived safely"
Cons: "when i got to the airport I was told i did not have a seat and to sit down. i think if you purchase a seat you should have one when you arrive. due to people willing to forfeit their seats I was finally allowed to board the plane but it was after the departure time. I know people can have a bad day and dealing with the public can be challenging but I feel that I could have been treated a little nicer and not demeaning."

Pros: "It was a short flight. The desk attendant in Washington was most accommodating. I always appreciate a smooth landing."
Cons: "The snacks were should have been varied."

Cons: "Flight crew great"

Pros: "Very good flight. No complaints"
Cons: "Nothin"

Cons: "Boarded on time, but had to sit for 40 minutes waiting for de icing"

Pros: "Flight was on time"
Cons: "The reading light was so weak that it was impossible to read."

Pros: "The captain, crew and gate personnel were very friendly and helpful, despite what I think had been a long day for all of them too. I appreciated their efforts to provide drinks for everyone despite the crazy short flight."
Cons: "I was rather annoyed that the inflight video monitors played commercials for the entirety of the flight (almost no one elected to pay $8 for TV on what was supposed to be about a one hour trip). The cabin was obnoxiously bright as a result, and it was difficult to avoid being distracted and irritated by the flickering. United should have those screens turned off unless users pay for them-- it would save valuable energy too, wouldn't it? I was also frustrated that we were delayed a number of times because of mechanical difficulties, but I'm grateful that we took off knowing everything worked. Between the late in-bound crew and the mehanical hold ups, we could have all taken the bus and arrived sooner."

Pros: "The crew were nice enough about it."
Cons: "There was some problem with the inbound aircraft, so we got delayed 4hrs. I should have been there when we took off! The flight was oversold & packed. Theres a surcharge for everything, including TV! But they announced that because of the delay, they would turn them on for everyone. Except they intermittently worked for half od the plane. The wifi was also spotty. Given the poor state of that equptment, I guess I should be happy we got to our destination at all."

Pros: "Generally, I've been satisfied with United flights, but this one tried anyone's patience."

Pros: "The quick time"
Cons: "The plane was too small I was claosterphoic and there was a guy coughing on me the entire flight."