Daily cleaning, installation of cabin HEPA filters on flights to Cleveland Hopkins Intl
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$280||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
United Airlines, Delta and Aeromexico have all waived their change and cancellation fees on flights from Worldwide to Cleveland Hopkins Intl. Confirm policies on booking site.
Delta and Alaska Airlines do not allow booking a middle seat on flights from Worldwide to Cleveland Hopkins Intl.
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Scores according to KAYAK customer reviews
Pros: "Everything. Always an excellent and professional experience."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Everything went smoothly"
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Cons: "The child behind me kicking my seat"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Cons: "Late flt"
Pros: "Flight attendants were very helpful and attentive"
Cons: "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "On time"
Cons: "No entertainment"
Pros: "It wasn’t bad or good."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "Attention to detail, truly caring for the passengers and a nice smile."
Cons: "Everything was first class and there was nothing that was actually decided that was not received."
Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Pros: "Upgrade to first class"
Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
Pros: "Delta is always running behind."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Cons: "The hard landing did not inspire confidence."
Cons: "Long delay"
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Pros: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Cons: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Cons: "Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?"
Pros: "Free drinks in Comfort+"
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "Boarding was a breeze....arrived slightly earlier than expected."
Cons: "Nothing to not like"
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "No leg room, seats vastly too narrow"
Pros: "The crew was great. Flight leader was entertaining and sounded well versed on the speakers. I really like that it was not a full flight. A little extra room to work with."
Cons: "Queue time in L.A to secure a gate. (Minor)"
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Pros: "Everything was on time!"
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Pros: "I got the vegetarian meal I asked for."
Cons: "Flight was delayed, because of the boarding process with immigration"
Pros: "This flight left about 90 minutes late again due to weather issues. The crew was excellent which made this long flight enjoyable."
Pros: "Staff extremely friendly and helpful"
Cons: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Pros: "Flights lately have been a huge disappointment but American Airlines was great! Crew was so pleasant and helpful,food was good and the "entertainment" was too! I'll definitely fly with them again!"
Pros: "All good! Nice staff. Easy travel."
Pros: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Cons: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Cons: "Old plane with no plug-ins and outdated media."
Pros: "Staff on the plane were nice."
Cons: "5 hour delay, fear of cancellation ruining a trip planned for years, not feeling we were told what was happening, series of delays extending decision time, unappetizing sandwiches during delay."
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Pros: "All the movies"
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Cons: "My flight was actually processed under American Airlines. Oddly, the confirmation email stated it was Finnair."
Pros: "On time"
Cons: "Cramped seats. Entertainment system outdated"
Cons: "Plane was too old, flight attendants were rude"
Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"
Cons: "No complaints."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Timing and transit time was excellent"
Cons: "Food was horribe and no dedicated tv per seat"
Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"
Cons: "Always a problem with these guys"
Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"
Cons: "We have flown to Europe recently on SAS and that airline was so much more comfortable than airberlin. Things we missed: personal TVs on the seats, good leg room (airberlin was quite cramped), and small attentions like a disposable towelette. I got no sleep on airberlin."
Pros: "Staff was very friendly and helpful"
Cons: "Experienced 4 hour delay with mechanical and weather problems. But glad they put safety first"
Pros: "They put safety first"
Cons: "Frustrating 4 hour delay"
Cons: "I am very disappointed in my flight. I am 6'7 and paid for an exit row seat. When I got to the airport they gave me a different seat with no leg room. They told me they changed planes and there was nothing they could do to help me. I tried again at the gate and again nothing. Will never fly again."
Pros: "Room on flight in coach was sufficient and im 6 ft 2"
Pros: "The entertainment was pretty good . There was a good variety of movies and music"
Cons: "the cabin was extremely small, absolutely no leg dpace unless you were in first class, specially if you are a taller person."
Pros: "Overall pleasant experience."
Cons: "I was not aware that the FinnAir flight was being handled by American. I missed it when reading my itinerary and had a brief panic when I showed up to the international terminal and my flight was not even listed on the board. Perhaps it could be written a little larger? Thanks."
Pros: "Good value"
Cons: "Poor food quality"
Cons: "That small space!! This is a long flight and you have no room to move around at all!!!!!"
Pros: "Appreciated that the cre didn't wake me to give me my landing card. They did make sure I got one though."
Cons: "I didn't get vegetarian food that I ordered over the phone and I did made sure that it said vegetarian Jain meal on the ticket that I printed. Very disappointed because no point ordering then. I paid $1234 for the trip. And I am traveling because of funeral."
Cons: "Seats too tight. No room"
Pros: "Food, entertainment and free checked bag. Can ask for more!"
Cons: "The gate changed twice and the plane was a little cramped and not full. A smaller more spacious plane would have been more comfortable experience."
Cons: "Flight was delayed & cancelled. Unable to rebooked until evening of next day. Was easier to rent a car & drive home"
Pros: "Comfort was great"
Cons: "Mu flight got delayed...but that wasn't in anyone's control so...."
Pros: "Wi-Fi with free entertainment on wireless devices, drink service"
Cons: "Cramped seats, pretzels were kind of bland"
Pros: "Crew really polite and nice"
Cons: "Good flight"
Pros: "I did not like anything abut the trip. I guess if I have to come up with something good it could be that the trip ended without physical death... emotional and psychological death, to be sure, but not physical."
Cons: "The outrageous, unconscionable, customer unfriendly lack of leg room, general torture-like comfort levels of the seating, surly airline employees, vomit comet style landing, and spending enough time driving around the tarmac we probably could have just drove the plane there, skipping flying all together."
Pros: "Nothing, to be honest."
Cons: "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
Cons: "Wasted a lot of time for boarding. Not smooth at all"
Pros: "On time. Didn't have to wait that long for luggages to come out.."
Cons: "Flight attendant in United just standing idly, doesn't help you with carryons. No free meal for connecting flights with United even though it's meal time unlike when you are in one airlinr all through your international flight."
Cons: "Same as the above"
Pros: "On time"
Pros: "Nice plane"
Cons: "Hour plus late departing as attendants did not show up to work on time. No coffee brewed on 7:30 AM flight. Probably because of crews late arrival"
Pros: "short duration"
Cons: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Cons: "Although power was advertised and was present, it did not work."
Cons: "Seat and seatbelt to small"
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Pros: "Boarding was relatively easy and quick."
Cons: "Boarding area/gate was slightly dirty."
Pros: "I appreciated that the captain, although it sounds as though he wasn't originally scheduled for this flight, flew us to Cleveland anyway since the originally scheduled one was delayed. The landing was incredibly smooth, especially given the circumstances/weather."
Pros: "First id like to say i got a cheaper rate on Kayak then i did on United Airlines website savings over 100 dollars. Id also like to say thank you for hooking me up with economy plus seats that include outlets to charge your devices. A+ in my book i even got an exit rox on my way home all to myself! Definitely will be using Kayak in the future."
Cons: "The United Airlines staff inside O'Hare. All but one were very rude to me for no reason. Maybe thats just a Chicago thing to have an attitude with everyone but im pretty sure it was just these 2 individuals."
Cons: "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
Cons: "More than an hour late departure."
Pros: "5 zones with specific lines make so much sense! Worked well. The seats were some of the smallest I have ever had, so not impressed and since I am tall, a bit of a deal breaker. I am normally a delta fan, so won't be switching anytime soon. All else worked fine...a short somewhat turbulent flight so no water/drink service, which is understandable."
Cons: "Seat size and leg room!"
Pros: "Crew was very friendly and accommodating, plane was cleanly and comfortable"
Cons: "Snack could use a little work"
Cons: "THIS FLIGHT WAS VERY DUSTY AND DIRTY ALONG THE WINDOW SEATS. It looked like no one had dusted in a very long time."
Cons: "In an effort to maximize profit you give up comfort. I bet you could charge more if it were comfortable."
Pros: "Efficient cabin crew."
Cons: "Too many ads on the entertainment monitors that couldn't be turned off."
Pros: "Long day flying already. Many flights to CLE were delayed, but ours was cancelled. The staff was kind enough to get my mom a seat on another flight that day, which was good as she was out of medication after traveling two weeks. 3 of us had to fly standby. The staff said we would automatically be added to the next flight's standby list if we ddin't make it. That was bad information - it didn't happen."
Cons: "Disapointed with the service and lack of accommodation after our flight was cancelled."
Cons: "The flight was very hot and uncomfortable!"
Cons: "We were in Cleveland and our flight got cancelled. We confirmed a flight out of Canton. Drove the hour only to find that flight to be cancelled also. Drive from Canton to Chicago and arrived at about 2 in the morning. We had tried to change our flight to leave two days earlier. The fee for changing flights was more than the tickets were initially but when you cancel it its tough break for us."
Cons: "Delayed for 4 hours."
Pros: "I made it alive"
Cons: "Flight was delayed over six hours. No explanation was given as to why and the flight was supposed to arrive at 6:45 and we got in at 12:30. Poor service at the gate and then we got on the plane and sat on the Tarmac for an hour with no explanation again. The air wasn't on and not drinks or snacks were offered for our wait time. a disappointing way to end an otherwise great weekend away."
Cons: "Seated in the last row of plane and was continuously bumped by flight attendant as she delivered drinks."
Pros: "Delays handled with curtesy and information."
Cons: "My bag is lost from Chicago to Cleveland. 5 bags needed retagged in Chicago....4 of 5 made it to Cleveland."
Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."
Cons: "Boarding was chaotic...front to back??? WHY when opposite works so well!!"
Pros: "Seats were nice and crew was friendly"
Cons: "It wasn't their fault but we did have to land at a different airport due to weather, but it showed that the crew took safety first"
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"
Cons: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Pros: "same as above"
Cons: "same as above"
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Pros: "On Time, polite smiling crew, happy passengers, overall excellent."
Pros: "Totally on time: excellent everything. This was a smooth flight both ways."
Pros: "Flight wasn't full"
Cons: "Flight was delayed an hour due to maintenance repairs."
Cons: "There should be some free tv"
Cons: "Many hours of delays from and to.."
Pros: "Seats were comfortable for a short trip"
Pros: "Arrived 1/2 hr early"
Cons: "TSA backed up 45 min"
Cons: "The delays"
Pros: "Quick boarding"
Pros: "seats were comfortable"
Cons: "we had to pay so much for a drink and chips"
Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."
Pros: "The plane was very clean, Boarding was relatively organized and our flight left right on time and arrived early by 10 minutes so that was terrific."
Cons: "For the price, I suppose I shouldn't be too picky, but the seats on this aircraft weren't comfortable. My row didn't recline at all. The shape of the seat didn't allow much change in how you sat. For only 2 hrs. I survived but any longer would have been painful. Also, the speakers were extremely loud - they kept announcing things throughout the flight at high volume. Again - a relatively short flight and I arrived safely with my luggage."
Pros: "We took off and landed on time. The support staff was friendly. The airport in Orlando was a God awful mess so no matter what airline you were flying today out of Orlando, it would have been enough to make a priest swear We missed our flight but were rescheduled in a very timely matter by very pleasant Frontier staff."
Cons: "I absolutely hate all the fees for this and that. I started flying in the days of stewardesses who dressed up (not that a give a fig about that really) and meals were included. It's really difficult to come to terms with being charged for water. I made a mistake when booking and had a checked bag outbound and then a carry on returning which should have been a checked bag. I played hell trying to get this matter straightened around a few days before and then again while I was checking in for the flight. I finally requested to speak with someone higher up the food chain, and she managed to make things right in short order. Of course, there was no $5 refund. Why did it take 20 minutes of time to do this? In order to save us both from this type of thing in the future, I will avoid booking with Frontier. I think one has to be more organized than I to do things with a no frills airline."
Pros: "The flight was smooth and everyone was friendly n plane was clean"
Cons: "Someone took my bro Jordan red flip flops and we put them in the suitcase before we checked in are bags cause he changed into tennis shoes and put his sandals in his suitcase.. not happy that are bags wasn't safe ... wish I knew who to call to complain.."
Cons: "The fee to pick a seat and bring (1) carry-on was nearly what the flight cost. This airline is a joke."
Cons: "The child behind me that kept kick king my seat and screaming who's parents didn't stop him and had a poopy diaper they didn't change made the flight really unpleasant."
Pros: "Hilarious flight crew- funniest intro and safety tutorial to date."
Cons: "The flight was so cold the entire time and the bathrooms were not kept up."
Pros: "It got me home"
Cons: "Boarding flight just to get off for 20 mins and reboard due to crew member calling off Someone took my window seat I paid more for"
Pros: "I paid for priority seating which included one carry on and a checked bag. Totally worth the extra fee."
Cons: "Snacks not included in fare. You have to pay for drinks and snacks."
Pros: "I was able to checkin online and make payment for checkin bags in advance."
Cons: "Even though I had already checked in in advance including checking bag payment, I still needed to wait in a 30+ minute long line to walk to an agent to give the bag and get new boarding passes."
Cons: "Everything. Will not fly this airline again"
Cons: "Plane was hours late"
Pros: "The crew was great. Very helpful and pleasant. The plane was clean and comfortable. I would definitely fly with Frontier again. Was very happy to get a non-stop flight!!!"
Cons: "Would have liked something to eat other than snacks"
Pros: "I enjoyed the friendliness of the crew and everyone working to help us enjoy our flight."
Cons: "The fact that I had to pay an extra amount for my bags"
Cons: "I did not like that it took 30 mins for us to retrieve our luggage some individuals had taxi's and uber driver's waiting which cost more money since they are idling outside."
Pros: "As a family of five I was happy we were all placed in the same row automatically"
Cons: "No issues"
Pros: "Flight was on time. Friendly and helpful attendants."
Cons: "For the price, it's difficult to be ceitical"
Pros: "Friendly crew, new plane, very clean, well done"
Cons: "Seat would have been uncomfortable for a longer flight"
Pros: "I liked everything from check in to boarding, loved my flight and the employees where nice."
Pros: "New aircraft excellent staff"
Cons: "There's no exiting instructions"
Cons: "TSA out of MCO terrible"
Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"
Pros: "newer plane, nice crew, good rate"
Cons: "delayed flight, price gouging for carry-on luggage -- if you have to charge for carry-ons, charge of $30-$60 is boarder line hostage taking."
Cons: "Charging carry on"
Pros: "Airplane crew were very pleasant."
Cons: "Having to pay to get a seat is a hidden fee. You claim to be cheap. But that quickly adds up the price. Additionally, one of our luggage was stolen and the other was mysteriously placed at the ticket counter instead of on the luggage belt. And the way my complaint was handled for the stolen luggage....I am not pleased."
Pros: "I had a seat in the first row and it was nice not being congested."
Pros: "Can't beat the price."
Cons: "Airbus jet we flew both ways did not have reclining seats and service tray was only 4 inches wide."
Pros: "Offer the pops for free. Very light snacks. Something could be offered. I wasn't even asked if i needed refreshment.whether to purchase or not."
Pros: "Very friendly staff and newer slightly reclined seats"
Cons: "Everything standard was an extra cost, did t even get a free drink"
Pros: "convenient flight times; on time statuses. although it may be somewhat unrelated, I loved booking my first time thru Kayak as another option/adjunct else I probably would not have flown Frontier!"
Cons: "I know it's won't be viewed seriously but I hear a lot of people gripe about it -- no free snacks and beverage."
Pros: "The price was excellent smooth process look for my next adventure!!!!"
Pros: "On time, friendly, helpful staff. Good price"
Cons: "No frills. Not upfront with extra charges which is a disguise for the true fees to fly."
Pros: "I haven't flown in about 15 years and was quite surprised by the skill of the pilot and 1st mate during turbulence and landing. The rest of the crew were very friendly and ready to help with anything needed. Online check-in and printing of my boarding pass to make things go faster"
Cons: "The carry on policy. You should get 1 bag besides your purse/briefcase for free."
Pros: "Great price from Orlando"
Cons: "Seats were very uncomfortable and did not recline. Only a 1:45 long flight. Anything longer would have been torture."
Pros: "Flight was on time leaving and we actually arrived home early the male flight attendant was hilarious he wore a red clown nose and was making everyone laugh really good for the kids"
Cons: "Even though I knew about the carry on rule from reading the info on the website I think it's crazy that they charge you to bring a carry-on"
Pros: "I like the fact that I was able to get a last minute flight to see my grandmother for a great value."
Cons: "I think the cost of the carry-on bag is to pricey. I would suggest bringing the price down $15.00 or $20.00 less than it's currently price. Another option would be to just based the price with a carry-on included. I think you would get a better response from your customers. Also take the last row off of the plane no window even though you have a window seat."
Pros: "all excellent"
Pros: "On time."
Cons: "I have sat in more comfortable church pews."
Pros: "New plane. On time departure. If you are aware of all of Frontiers charges, it was great."
Cons: "1) I was charged 27.00 for each seat 2) I was charged 40.00 for each Carry-on 3) I seen no note of the above additional when booking the flight"
Cons: "No claims"
Pros: "My husband, son and I were able to fly to Florida for a vacation even though we didn't think it possible this year. We all took one small carry on with no charge and were prepared with our own snacks and drinks. It was great!!! Thank you for making it possible for us to fly!! We will absolutely do it again."
Cons: "there is an extra charge for EVERYTHING"
Pros: "Our flight was on time, the staff was fairly friendly, and the plane seemed clean."
Cons: "What I didn't like was ... AFTER purchasing 3 round trip tickets, I found out we had to pay extra for our two carryons, and when I went to select seats, had to pay extra for those, too, if my husband and I wanted to sit with our son. Didn't feel the cost was a good deal after we had to add another $212 to our purchase. I will definitely read reviews before buying tickets again, and try another airline."
Cons: "Very small seats"
Pros: "I will never fly Spirit again. The extra charges are extreme. The equipment is old and the seat room is for children."
Cons: "Everything except crew."
Cons: "The seating is horrible. tiny ,hard . No recline. Minimal armrests...I dont know what the premium is for the few large seats are, but Im sure they go fast."
Cons: "Luggage Charges are outrageous"
Pros: "Aircraft was new and clean. Flight crew 1st class."
Cons: "The delays and confusion at the gate due to a lack of personal."
Pros: "Very bad"
Cons: "2 hour delay, everyone disorganized, zero legroom."
Pros: "The seats were already reserved"
Cons: "The plane was 3 hours late and I received a email , and signed up for a text. The seats are super tight and nothing at all included. If you are looking for a super fast trip and with no luggage this is the airline for you. Not a family friendly airline , luck the kids did not go with us,"
Cons: "Seats are awfully unconfortable. I'm tall and these slighly cheaper tickets came at a price - my legs paid for it. Thankfully my trip was only 3 hrs."
Pros: "It was a very good flight to Orlando. No mishaps or anything. Everything went well and smoothly."
Pros: "Great deal."
Pros: "Crew was very friendly"
Pros: "Fast flight not over crowded. Had no trouble with bags that we made sure we're within the measurements. Book checked bags ahead!!! Angry people didn't read the rules but the staff is efficient and curteous. For short domestic flights it's alright."
Cons: "The seats are pretty uncomfortable and there are a bunch of offers at end of the flight that are unessential but they don't force them on you so that's something."
Cons: "You cancelled my flight and lied why it was cancelled. Then you lied about what flights were available the next day. I lost a day and a half off my vacation with no compensation. Plus no customer service number."
Pros: "when I was checking in they were work quick and efficient,the pilot was very nice he knew we all were nervous because of the turbulence so made us all feel more relax by making us laugh with some jokes very nice. 10 stars. n i can go on there was so much more but I'll just stop here thank you SPIRIT"
Cons: "mostly everything!! just one small detail they should at least give a bag popcorn or a water free other then that 10 stars"
Pros: "Nothing, the Worst people and they took my money and didn't travel"
Pros: "Seats & smaller cabin."
Pros: "Plane was clean, the crew was professional, we left a little early and arrived 30 minutes early."
Pros: "The price"
Cons: "Baggage policy and flight delay!"
Cons: "Everything else"
Pros: "Crew is efficient and gets the job done."
Cons: "The flight was very crowded and there were some very smelly passengers."
Pros: "Flight was on time Bags came out quickly"
Cons: "Only one bathroom working on plane"
Cons: "They were running a half hour late??"
Cons: "To many money for bags"
Pros: "Nowhere while purchasing tickets did the indicate I would charge a baggage fees for carry on luggage. I want my money back...."
Pros: "The staff was very helpful"
Cons: "You make a lot of money on every flight"
Cons: "Spirit charge for the carry on and this information wasn't in any place. Besides the attention at the counter was terrible."
Pros: "Good flight attendant..."
Cons: "Nothing free for good, and pay for carry on a lot."
Pros: "operational part of Spirit was fine"
Cons: "nickeling & diming - you got me once, you won't get me again; this flight ended up costing over $100 pp than if would have booked on United"
Pros: "Overall comfortable, clean, staff friendly and will definitely rebook."
Cons: "Had some trouble getting checked in on line for 1st flight. 2nd flight easier. Felt knees of person behind me in my back both flights."
Cons: "The seats could not be dirtier"
Pros: "The schedule worked for me. I chose Spirit because it had a non-stop when I wanted to go and where I wanted to go. Price was lower than other carriers, but not when you add $100 round trip baggage fee."
Cons: "Sales pitch for credit card on board. Overhead advertising. Not even water as a courtesy. On-line check was so difficult that I gave up. (I think you have sign up for some kind of membership if you want to check in on line.)"
Pros: "The crew was nice"
Cons: "Both flights were delayed and the seats were too tiny. I'm a small person at 5'3" but I twisted my knee and hyperextended my leg trying to get in those seats"
Pros: "Nice low fare, but you get what you pay for. Direct flight was mercifully quick and on-time."
Cons: "Really a no-frills trip. No snacks, drinks (except pay for), reading material, or music. Red-eye flight rather uncomfy since seats don't move at all. All luggage extra."
Cons: "Online check in process is a disaster and a complete waste of time, since you can't even use the electronic ticket at the airport anyways. Paying for a seat after you already pay for a flight ticket is absolutely mind blowing to me... and the seats don't even recline. Considering all the time spent online trying to check in and all the fees for everything imaginable, there's not much savings at all."
Cons: "Flight was canceled 50 mins before takeoff. Very inconvenient. Website isn't user friendly."
Pros: "Check bag charges not displayed prom entry- borders on deceptive practice- ccost of my recent flight was more expensive than a major brand airline- will never fly spirit again"
Cons: "Check bag charges not displayed prom entry- borders on deceptive practice- ccost of my recent flight was more expensive than a major brand airline- will never fly spirit again"
Pros: "Larger seats"
Cons: "Delayed with a cat! Way to long of a delay.2.5 hrs"
Cons: "seats did not recline and $55 is way to much for carry on."
Pros: "They Fight And flight attendants Was Amazing"
Pros: "The flight was cheap which was very nice. But that is all"
Cons: "The dirtiness was foul. I had a piece of chewed up gum on my seat. it was nasty. and how you can only bring one personal item. Normally two carry-ons is customary. There is no complementary food, you have to purchase everything. Also, seats don't recline which is horrible because then sleeping is impossible."
Cons: "seat space tight"
Pros: "Crew speedy service"
Cons: "When there in orlando had trouble with comformation"
Pros: "Had a middle seat open for more room"
Cons: "No drink, flight was 2 hrs late, $55 for a small checked bag"
Pros: "Took forever to board"
Cons: "Long delay aand had to switch aircraft"
Pros: "Nice take off and landing, smooth flight"
Cons: "After purchasing our tickets, we thought we were finished with flight fees. We were charged for our seats there and back, we were charged for our luggage, there and back. What if you don't pay for your seats after purchasing plane tickets? Do you have to stand? If you want a flight paid for in one fee, do not fly with Spirit. We will choose a flight with one payment that takes care of luggage, flight and seats all in one. My luggage coming back was 7 lbs over so they charged me $25.00 extra coming back. Hidden fees with this airline. The seats were the worst part of the plane, very uncomfortable. Flight was smooth."
Pros: "Quickness and organized timelines"
Cons: "Seats are uncomfortable"
Airlines flying to Cleveland Hopkins Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Cleveland Hopkins Intl
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Middle seats unavailable to book on flights to Cleveland Hopkins Intl
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