Tv screens and in flight entertainment
I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion.
Well designed comfortable sleeping Pods
Friendly staff. The 777-300 ER has high ceilings. Individual outlets available for electronic devices. Clean washrooms.
Vegan menu needs improvement. No toothbrush or slippers issued. Movie collection was outdated and contained more Asian content.
For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once.
WiFi wasn’t working and food selection is non existent. Other than that, a very pleasant flight overall.
After a 2 hour delay we boarded to free DirectTV. Thanks United!
Gate agent, grumpy. Some how she thought it was my fault they offered me a cheap ticket to purchase. Regardless of the price I, or anyone else pays, we should all be treated equally with dignity and professionalism.
Seats uncomfortable, crew rude to other passengers
There was no free in-flight entertainment available on the tv screens. Half of the screens didn't work. The seat belts were not long enough to accommodate the passenger sitting beside me. The space for my personal item was smaller than the other flight.
We got to our destination.
I am not a large person and yet I felt squeezed. There isn’t enough room to get out of one’s seat even when everyone in the aisle vacates.
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