Daily cleaning, installation of cabin HEPA filters on flights from Beijing Capital to Austin Bergstrom
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
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Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,019 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 26 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 19h 09m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($522) and United Airlines ($664), and the lowest round-trip tickets have been found on United Airlines ($1,228).
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Beijing Capital Airport to Austin.
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Scores according to KAYAK customer reviews
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "As always crew magnificent"
Cons: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Pros: "All except the food"
Cons: "The food"
Cons: "Headphones- only one channel."
Cons: "I wish to have little more room on seat for long flight."
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "Delighteful experience"
Cons: "Better guidance at transit stop"
Pros: "The food"
Cons: "No tv monitors or any entertainment"
Pros: "Museum of Islamic Art,"
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Pros: "Excellent on board staff"
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "The food and the crew were excellent. Highly recommend the chicken massals"
Cons: "The seats in economy class were a little too close for comfort"
Pros: "Very good crew"
Cons: "8 hr layover in Doha"
Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"
Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Cons: "Bad app don’t trust"
Cons: "Very old flight"
Pros: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Pros: "It was actually on time."
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Service. Kindness"
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Crew was nice. Food was excellent."
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Cons: "Very uncomfortable seats- Space between seats is very tight"
Cons: "Nothing wrong every thing is good"
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Cons: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Pros: "Excellent customer service"
Cons: "Entertainment. Not all films have subtitle"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Cons: "Mashed connection"
Pros: "The crew was amazing"
Cons: "The WiFi"
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Cons: "It was good enough."
Pros: "Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it"
Cons: "I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions"
Pros: "Entertainment options were great crew was very friendly"
Cons: "Seat could be more comfortable"
Cons: "Food was a little underwhelming for First Class."
Cons: "Seats recline too much making leg room more nonexistent than ever"
Cons: "flight delays altered all my further plans"
Pros: "The economy seat was surprisingly comfortable"
Cons: "Nothing to add?"
Pros: "Friendly crew, great in flight beverage and snack service, bassinets for babies, comfortable flight"
Cons: "Play area for babies in economy class"
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Pros: "This was our return flight back to the US much better then going to Europe!"
Cons: "The only thing i wish all airlines would consider is to give us regular folks more room(space) not just the rich people in business or first class! On a 10+hr flight it is well needed!"
Pros: "Seating, Entertainment, Food"
Pros: "short flight"
Cons: "not much room and no entertainment"
Pros: "seats were decent size, smooth landing"
Pros: "The crew was great. A woman in front of us had a seizure mid-flight and the crew handled it professionally with great care. They were very friendly and helpful"
Cons: "The lines when we arrived at the airport were very long. Had to wait over an hour to check in. Seemed like more people should have been working the counter. I missed my connection on the flight over to Europe."
Pros: "No problems, it was a quick and easy flight. Crew was great."
Cons: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."
Pros: "Easy and efficient boarding. Flight attendants were very good. On time arrival."
Cons: "Very bad food"
Cons: "Flight was late."
Pros: "Friendly service, good food."
Cons: "A bit too cold."
Pros: "Air qualtiy, room, cabin attendants, food were all very good."
Pros: "Breakfast & ease of boarding."
Pros: "Great aircraft"
Cons: "Waiting for arrival gate"
Pros: "Great service. Friendly and accommodating."
Cons: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Cons: "Flight attendants were not responding to calls. Didn’t get coke cola, they ran out! Incredible to run out of soft drink. Thank God one of the gentlemen was able to “borrow” from business class . I always fly Lufthansa but after this I may have to re-evaluate. The check in kiosk line in Hamburg was Long!!!!"
Pros: "The various entertainment choices, movies, tv and games to while away the time."
Cons: "food was mediocre"
Pros: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Pros: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Cons: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Pros: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Cons: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Cons: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Pros: "boarding area was bit confusing"
Pros: "The crew was very friendly an apologetic for the delay. We had more space on the 1h inner-German connection flight than on our 7h international overnight flight with Lufthansa."
Cons: "Flight departed Duesseldorf an hour late and waited ont he ground in Munich for another 10 minutes before the gateway was connected. Not a problem for us since we were at our final destination but clearly a frustration for many of our fellow passengers. The cereal bar was a nutritional disaster and the the artifical fruit taste was simply awful. Tastes as if LH gets paid for distributing it."
Cons: "Unable to make the flight due to connecting flight being cancelled."
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "Service was professional"
Cons: "Food veriety"
Pros: "Normal Flight, short, was coming from Munchen"
Pros: "The crew was super nice the flight was great no turbulence"
Cons: "Bad selection of food felt really sick after wards"
Cons: "for 3 years, 90% of my flights from Beijing were delayed or cancelled. Beijing International Airport is the worst airport ever. About my flight from Beijing to Munich this time, we were stranded on the runway INSIDE the plane for 5 hours w/o food and water for the first 4 hours!"
Cons: "The delay after boarding in Lisbon"
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Cons: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Pros: "The staff was quite good and they knew how to treat passengers well."
Cons: "Not really anything to complain about."
Cons: "I thought lying while smiling went out of the airline business 20 years ago. Lufthansa rebooked my husband and I - telling us all would be well. That was the start of one of the worst travel days ever - running through airports; and culminating the end of an anniversary trip with my husband and I having to sit separately in center seats for 8.5 hours. Perhaps spoiled food or the lack of the pre-ordered gluten-free meals left one of us ill for the week since. Days of headaches with Lufthansa leading up to these two flights - online, on the phone and in person. We ended up on a full United flight with some of the most humorless in-flight staff ever."
Pros: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."
Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."
Cons: "I will never fly Lufthansa again anywhere"
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Cons: "Delay in take off 45 min!!!!"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"
Cons: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pros: "Everything! The service was exceptional!"
Cons: "Crew on the ground was very rude"
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"
Pros: "Great crews, excellent customer service"
Pros: "Late departure, dirty, staff not friendly."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "Amazing crews!"
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "DIY snack area"
Cons: "Food and seating"
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Pros: "Comfortable, hospitality and wonderful service"
Pros: "I like fly attendant who served us meal"
Cons: "I didn’t like that space between each seat is small"
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "Courteous crew"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Cons: "The card reader for enetertainment directv didn't work so I couldn't watch tv for flight"
Pros: "Refer Austin to San Francisco"
Cons: "Refer Austin to San Francisco. I do not like being the one that is negative in a rating but our experience with simply untenable. I observe the most of the passengers were also unhappy and openly complaint."
Pros: "The crew were friendly and courteous. And the food was delicious."
Cons: "My legs hurt during the flght and I couldn't get pills for air sickness, plus a half-an-hour delay. Also, my screen didn't work properly, which needs repair."
Cons: "Late flight. Plane 1 hour and 37 minutes late because arriving plane was late, then the arriving plane was slow to de-plane, then spent the next hour waiting on "paperwork" to approve takeoff. Very dissatisfied."
Pros: "Friendly flight attendants"
Cons: "Terrible food. Cramped, uncomfortable seats. No in-flight entertainment, app did not work."
Cons: "United has new seats that have absolutely no leg room and are very uncomfortable. I will make sure never to fly United again. This was 3 hours of agony."
Pros: "Closed the door in my face... wouldn't let me board"
Cons: "No customer service as a loyal united customer for years I've been treated so badly the past few years. Regardless flying first, business or economy. I truly regret being a loyal united flyer... this flight was the last straw"
Pros: "I liked that the captain communicated with the passengers about delays and the reasons for the delays over the intercom."
Cons: "I feel that I was treated by the employees at the boarding desk and by the customer service attendants as if I were garbage!!!! I was attempting to purchase an upgrade in my seating to avoid very uncomfortable swelling on my right ankle and other personal reasons. As I inquired with the man at the boarding gate about purchasing the upgrade I was told that there were none available. So I pulled out my tablet with the united airlines app and showed him the image of the empty business class seat that I would like to purchase on the seating map available in the app. He told me that he had no option on his computer screen to sell me the seat. I asked him where could I go or who could I ask to get the seat. This back and forth continued for some time where he kept saying he could not sell me the seat but I would then say, “I understand that, but do you know who can or where I can go to find someone who knows where I can buy an upgrade?” The attendant got VERY VERY upset that I was even ASKING. As if I were asking for some OUTRAGEOUS request!! I asked to speak with the manager several times. He continued by ignoring me and just saying NO! Finally he pointed to some lady beside him. I don't know if she was the manager or not, but she was on the phone and barely gave ten seconds of a glance to the situation. He asked me"Are you gonna go or not?" I could tell that he cared absolutely nothing about me or my request and was extremely dismissive in asking me this. Finally, he dismissively told me to ask the flight attendant. I could tell that this young man would be of no further help AT ALL, so I gave my ticket, went on board and thought to just try and ask a flight attendant. Right before I went to give my ticket to the man who was taking tickets, I heard the boarding gate man walk away mumbling how ANNOYING I was in Chinese. I know this because I SPEAK Chinese. This is HIGHLY UNPROFESSIONAL!! I continued to go on board hoping the flight attendants might actually have some information. When I asked, who I thought was the flight attendant, about purchasing a seat, it turns out that she was the customer service agent on the flight, she gave no effort to even try to hear what I was communicating to her. I know about communication and as a public speaking instructor, I know how to listen and to speak. She continued to raise her voice and talk over me, although I remained very calm and tried talking to her logically. I tried to communicate to her that I was attempting to purchase one of the empty business class seats that I had seen were empty. I checked the seating of the flight from the united airlines app before I had even boarded the plane. The lady continued to be very rude and uncaring. She talked over me, did not listen, her responses did not make sense, she very loudly kept asking me " CAN YOU UNDERSTAND THAT??" as if I was a child or as if I was confrontational when I absolutely was not. I noticed I had been trying to communicate for a while.wordlimit"
Pros: "Attentive stewards"
Cons: "Same issue with boarding. Mass of people, no organization."
Cons: "I brought a small carry on backpack with my duffle bag and was told I couldn't my small bag on the carry on, had to manage to stuff it in my duffle bag, when I get to check in ladies with purses bigger than my small bag were on board. Besides this unpleasant 15 min of worry everything was great."
Pros: "Groups should board front to back so people aren't squeezing by each other to get to their seats."
Cons: "Oh my god these seats are uncomfortable"
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Sadly, I am unable to find anything positive to say, aside from one customer service agent at LAX of the 7 I dealt with"
Cons: "The lack of accountability. Rude staff. The TSA was even more welcoming. Any time I had a question, I was pawned off to another agent, who would ignore me. I had to walk back and forth from gate to gate and was charged $310 for luggage."
Cons: "Flight was late Food on trip was barely average"
Cons: "Stewardesses were over worked and their arritude showed showed it. I didn't blame them ."
Pros: "There was nobody in the middle seat, which was nice."
Cons: "The wifi broke, and the flight arrived one hour late. It wasn't the best experience."
Cons: "These "free" snacks are S-T-A-L-E."
Pros: "Very hot upon entrance to airplane, minimal ventilation, very hot entire flight Seats too close together front to back!!!!"
Cons: "Very hot poor if any ventilation i had to remove my shirt and sit in t-shirt only and still too hot ( i am not a large person-165 pounds and 6 feet tall ) the larger person next to me was suffering even more"
Pros: "The crew was very nice"
Cons: "the wifi didn't work and TV is a paid option."
Cons: "Only water"
Cons: "Coffee pot didn't work"
Pros: "Fast flight"
Cons: "Taxiied longer to the take off area than the actual flight time. One woman asked if we were driving to Austin."
Cons: "Pretzels were the only food option"
Pros: "No delay at all"
Pros: "I received a meal voucher for a five hour delayed flight which was extremely helpful."
Cons: "Flight was delayed five hours. I was with an infant so it was a bit challenging. We did also have to switch gates four time. I completely understand it was not the crews fault as they did handle it very well."
Pros: "Once airborne it was like any other flight."
Cons: "The absolute waste of my time and seemingly not caring about that fact."
Pros: "Staff was wonderful"
Cons: "Had to pay for entertainment."
Pros: "Good food"
Cons: "Leg room in economy was bad for a international flight"
Pros: "this was my first time flying alone and everything went smoothly"
Cons: "Departed over 3 hours late"
Pros: "The staff was nice and we arrived 40 mins early!!! That never happens!!"
Cons: "Lost my bag, checked it in 1.5 hours before flight"
Pros: "Nice staff"
Cons: "No complaints. Short flight."
Pros: "I enjoyed how much room I had, and I enjoyed being served hot tea twice on a three hour flight."
Cons: "I wish the plan had device charge ports since they offer in-flight entertainment on your device."
Pros: "Very comfortable plane. 2 seats on a side, 5 thumbs up."
Pros: "Everyone was great. A young lady on my Houston to Austin flight helped me find my seat. A young man on my NY to Houston flight was very friendly!!!"
Pros: "I liked how friendly the staff members were, and how informative the pilots were."
Cons: "The seating in the economy class is just horrendous. There is no acceptable reason for a person to pay $200, $300, or even $400.00 for a flight and have to be so uncomfortable. I must say had I known it was going to Be that small I would have driven to my destination probably would have been much better for my knees and thighs. There needs to be a revamping of the seating size and space on these planes. The fact that you have to pay to watch T.V , 7.99, is a bit of a joke."
Cons: "Flight Attendants took forever to come and bring you water, headphones or something to eat. Seats were uncomfortable and my headrest was broke. I paid for Wifi and it didn't work. Food is over priced. Boarding was telling us our flight was full so please check your luggage but I was row 4 and the flight crew let everyone on with two bags and the last people in 4 and 5 were screwed and upset for checking our bags."
Pros: "Quick, painless flight from O'Hare to Austin, that landed much earlier than anticipated. I was renting my car 20 minutes before we were scheduled to land."
Cons: "No entertainment options, even for personal devices on their 737s."
Pros: "Very good"
Pros: "Friendly crew, boarding was pretty efficient"
Cons: "No complimentary snacks on the flight from Austin to Los Angelss. Entertainment was non existent unless you paid for wifi, even then you can't stream videos and no TVs at all"
Pros: "I have time to get a shoe sine and do some shopping a the airport. Check out 2 bars."
Cons: "I gat home at 12 20. I was hoping to get home at 7 :30. And I spend 200 but I was happy to get home safe. Thank you all"
Pros: "I slept the whole way and wasn't disturbed"
Pros: "Service of flight attendants and the seat space i am 6 '6". The menu its delicious"
Cons: "No free entertainment like local channel's and music."
Cons: "First, my original DIRECT flight was cancelled bc of weather. I was switched to a flight w a connection no joke less than an hour later. Why not just postpone original flight? Then, I had a middle seat. I was in between two extremely overweight people that had no business buying only one ticket. It was clear that there was no room for three people and no one checked in or tried to accommodate. Trying to go to the bathroom was a huge ordeal bc the person next to me was barely mobile. If there was an emergency , it would have been a hazard. When I was able to go to the bathroom (after ten minutes of maneuvering ) flight attendants seemed annoyed when people were in the lane. While this is understandable, it was not possible for me to quickly scoot back into my seat. Overall , this was a terrible experience. Entertainment was lacking. It took about 30 minutes to get any beverages after being requested."
Cons: "Delayed flight. Got in later then needed."
Cons: "Seats were too hard"
Airlines flying from Beijing Capital to Austin Bergstrom have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Beijing Capital to Austin Bergstrom
Masks required on board, masks provided on flights from Beijing Capital to Austin Bergstrom
Social distancing seating
Middle seats unavailable to book on flights from Beijing Capital to Austin Bergstrom
Testing for antibodies, testing for symptoms for flights from Beijing Capital to Austin Bergstrom
Waiving of change fees. Search flexible flights from Beijing Capital to Austin Bergstrom