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Top 5 airlines serving Worldwide to Austin Bergstrom
Scores according to KAYAK customer reviews
Pros: "JetBlue is always a great choice"
Cons: "LAX, but no one can help it :)"
Pros: "Crew was nice. Took off on time."
Cons: "A little wobbly on the landing. Felt like I was going to be sick. Crew could maybe enforce opening up path to the gate a bit more. People that get in the way of those called to board."
Cons: "I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!"
Pros: "Very nice crew Love the free snacks"
Pros: "Free WiFi but couldn’t turn off the white screen in front of my face after done using it"
Cons: "Lack of professionalism with crew. Could not understand the overhead announcements from the one stewardess. Sounded like she had a mouthful of marbles Picked up trashonly once at the very end of flight (5 hr flight). Offered drinks n food only once. Had no earplugs for WiFi"
Pros: "How you can get up and grab your own snack instead of keep asking for one."
Cons: "I had to ride a 6hr flight with no TV or music that didn’t work the whole flight. I told the flight attendant three times who wasn’t much helped or felt it wasn’t important enough. I eventually got pissed and left it alone."
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."
Pros: "Free WiFi, free entertainment, some free snacks, excellent flight attendants - loved it all!"
Pros: "Smooth flight all the way from LAX to JFK. Kind flight attendants always attentive."
Cons: "Jet Blue didn’t transfer my baggage to the company which I would fly with after, and if the office didn’t call me I would have my luggage lost. Not to mention that I had to stay caring it around the airport for 13 hours, until the time of my next flight."
Pros: "Everything was perfect!!"
Pros: "First time flying JetBlue today. Newer everything, more leg room, better snacks, free entertainment. Well done."
Pros: "The crew was fantastic as usual. I love having my own screen to watch."
Cons: "Flight was delayed a little bit but having a ton of places to plug in iPad was great."
Pros: "The boarding was good"
Cons: "The food service was very poor."
Pros: "Large space for sleep. Self service food and drink."
Pros: "The crew was extremely helpful and friendly! I really appreciate their efforts and professionalism."
Cons: "The seats are typically more comfortable. Towards the end of the flight I experienced lower back pair which is not typical for myself."
Pros: "Great boarding great snacks great entertainment"
Pros: "Everything.... staff was fabulous and accommodating but had trouble with the wifi..."
Cons: "I believe the airline should supply the headsets...."
Pros: "Smooth flying experience all around. I appreciate their "healthy" meal and snack options."
Cons: "Onboard meals are expensive, and of tiny portion, sometimes they run out of meals, so we went hungry during the flight."
Pros: "Entertainment was great, seats with extra space were good"
Cons: "Kathleen, a stewardess, did not bring a blanket after asking 3 times, I turned light on, no one came, we were by the door and it was freezing. Finally I went to bsck myself and she and another gal were chatting. It was early in flight, and hiding isn't helpful. Plus, she was super grumpy from start. It's a job, please do it."
Pros: "Nonstop flight always a plus. Ground crew at baggage check, etc. we're super helpful and friendly."
Cons: "Flight departure was delayed from JFK over an hour and returning flight from LAX delayed departure as well. Very inconvenient for the high fare price. Seems Jetblue has a history of poor time performance. Would probably not book with them again."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "Amazing !"
Cons: "No complains !"
Pros: "The crew kept us well informed and were extremely calm."
Cons: "We were stuck on the plane for 9 1/2 hours for a 5 hour flight. We weren't allowed to land at JFK, so we got diverted to Richmond, VA to refuel. Miserable experience."
Pros: "The seats. The Wi-FI. The price of ticket."
Cons: "The delays. No notice. Boarding delayed by 45 minutes. 20 more in bay after doors shut. "We are in 20th position for take-off. Another hour. Arr over 2 hrs. Late. Attendents disappeared for a few hours. Sad."
Pros: "Boarding was quick and efficient."
Cons: "The seats in my row were filthy. Not only was there food on the seats but there was crusted food on the pull down tray. When this was brought to Peter's (the steward's) attention he handed me a napkin and water to clean it myself. Absolutely unacceptable. I don't think I'll be flying JetBlue again."
Cons: "I didn't like arriving at 4:00 a.m. in the morning and having to be at work in a few hours. We were told that we would receive a voucher via email. I never received anything. The delay was unacceptable."
Pros: "The flight itself was too bumpy and scary"
Pros: "It was reasonably priced. I didn't realize when booking that the reason it's so cheap is that you have to pay for every little thing, but it was only a short flight, non-stop direct, which suited my needs, so I didnt really mind. I gave the "food" 1 star because there isn't a N/A option. Free wifi on the return flight!"
Cons: "Blankets and pillows cost extra. Food and drinks cost extra."
Pros: "The flight attendants were kind."
Cons: "The flight was an hour late to arrive at the destination and there was no explanation."
Pros: "Love jet blue. Everyone is extremely nice, professional, attentive and helpful. Best leg room, comfortable seats."
Cons: "Flight was delayed and then after boarding the plane we had to wait for another 30 minutes for plane repairs before departing, I guess it's better this way for our safety."
Pros: "Very pleasant flight attendants."
Pros: "Great service as always!"
Pros: "Was able to get a window seat and had eye masks and ear plugs for red eye flight"
Cons: "They charged extra for blankets and pillows on a red eye flight . Was very cold during the flight and could not sleep. My ear plugs were defective and the movies were slim pickings from the new releases."
Pros: "The staff was great..."
Cons: "It was more than 3 hours late and it was the red eye. Just made for a long ride"
Pros: "The Mint Class was wonderful. Danny and the other flight attendant were wonderful. Food and service and seat rivaled any domestic lie flat business product."
Cons: "The Direct TV didn't work and boarding was chaotic. The plane was delayed. Baggage staff was extremely slow in Ft. Lauderdale and gate staff in Ft. Lauderdale didn't seem too happy to assist. Ft. Lauderdale has always been a troubled spot for JetBlue with the staff..."
Pros: "Our domestic flight on Jet Blue was far superior than our international flight on Iceland Air! We got for fed more for free too."
Pros: "Good legroom. Got me home. Thank you."
Cons: "Is there a reason why your flights are so cold? I'm not going to buy a $5 blanket from you."
Pros: "Free snacks. Allllll about those!"
Pros: "There were no trip ups. Flight was on time. We boarded and arrived on time. JetBlue has free wifi and cable, but it was a red eye so I didn't get to enjoy much of it."
Cons: "There was an issue on board that made me wonder whether attendants are at all trained to manage situations of sexual assault. (An issue with another passenger arised and they were unprepared to deal with it). Also, the seats weren't all that comfortable but JetBlue does give you a sleep mask and ear buds for red eyes."
Cons: "Wish I could pick seats or pay for better ones when booking w kayak"
Pros: "The crew was great and friendly."
Cons: "Delayed flight, not too bad. But the screaming children and too tired parents to do anything was frustrating. The seats where uncomfortable and dirty, the screen to watch movies was hard to see. Wifi barely worked and was super slow."
Pros: "Very friendly staff"
Cons: "Hour late to board"
Pros: "Even though our flight was delayed over an hour and a half--every else went smoothly! And I appreciated the messages regarding updates to our flight!"
Cons: "Flight was delayed"
Pros: "Friendly, efficient, timely, all ok."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Cons: "They canceled my flight!!!!!"
Pros: "Even the food was decent (granted, I flew in 1st,so at least there was food)."
Cons: "Power outlet cover was busted. But it worked."
Cons: "I didn’t like the fact I had to wait 5 and a half hours in the airport and not being compensated by the airline, who for some reason penalize anyone of their passagers if they are late or want to change a flight. I was also late for a meeting"
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Curteous. Prompt. On time."
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."
Pros: "Full can of tomato juice, head rests on the seat, relatively roomy seats and happy attendants."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Cons: "See above"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Cons: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Cons: "Was very stuffy and hot. Plane never cooled down."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "Great entertainment system at each seat"
Cons: "Food was nasty and they didn't have a non dairy option"
Pros: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
Pros: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Cons: "Delayed for 4 hours"
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Great choices of entertainment that made the flight very enjoyable"
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "The crew relax and smile"
Cons: "very small seats"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "American airline flight to Paris was great"
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Pros: "The "very" new 777-200 was very comfortable, well-laid out. I usually skip or leave half of the in-flight food served, but this rates as one of the best meals, I've had in an airplane outside of business class. The in-flight entertainment/information service was decent, but perhaps because the plane was still in new condition."
Cons: "On this entire business trip, I booked with other companies, but ended up 5 flights operated by American Airlines. One cancellation, 4 delayed, 3 late arrivals. The last one was the most annoying. I will be avoiding AA in the future. The domestic crews are generally brusque and miserable. The international flight crews were more accommodating and pleasant, but most of them also seemed annoyed at passenger presence. Also, having to pay for a preferred seat on a half-empty airplane is simply unfair. By 24hrs before the flight, AA must have known there were plenty of empty seats."
Cons: "I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL."
Pros: "Both power and USB plugs at each seat. Entertainment options not bad."
Cons: "Very narrow seats with little leg room. Reclined seat in front of you is right in your face."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "The crew, how we left promptly and didn't take ages boarding."
Cons: "The seats, the lack of food options."
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Cons: "all flights delayed"
Pros: "We didn’t crash"
Cons: "Everything. No charging no entertainment food was awful. Few was meh. But you sure got your money didn’t you"
Cons: "Delayed 1.5 hrs because of broken bathroom in orginal plane"
Pros: "Hours and convenience of airport destination."
Cons: "Seats are horrible. No space no kind of adjustment to the seating positions. Extra for a check in bag? Ridiculous! Are you supposed to fly with just your wallets."
Pros: "It was a nightmare. They changed gate numbers with no notification so I was at the wrong gate. Then they left 20 mins early which they aren’t suppose to do. Was stuck at the airport all day waiting for another flight to open."
Cons: "Got so good exercise from walking all over Newark airport."
Pros: "The flight went as expected"
Cons: "I did not get notice of a last minute Terminal change, and had to run to the gate, even though I was at the terminal 3 hours before my flight. I signed up for push notifications, texts, and email, but Igor no notice."
Cons: "Departed over 3 hours late"
Cons: "The flight was overbooked, and I had to check my bag because the plane ran out of space for carry-one. Thankfully, this service was free."
Cons: "The flight was changed and resulted in the person I traveled with and myself being separated by 10 rows instead of sitting with each other."
Pros: "Fast loading and effect attendant"
Pros: "Seats were spacious, food and service were great."
Cons: "Seats didn't lift my legs when reclining."
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Pros: "Got upgraded to Economy Plus ... how nice to have some extra legroom on a long flight! LOTS of movie options for the 6 hour flight."
Pros: "Formallyncorrect behavior by crew"
Cons: "Very little understanding, empathy for exhausted and very thirsty passengers after significant delay. Water, refreshments served very late after take off. Crew just doesnt care, they do their work, that's it."
Pros: "flight is OK + in business class"
Cons: "terrible delay..."
Cons: "Crew members were not helpful."
Pros: "Flight was on time even with a take off delay"
Cons: "On late flight would be nice with pillow/blanket Somewhere along the way our approved TSA locks were taken and zipper on one suitcase broken because of it. Not happy about that."
Pros: "Crew professional"
Cons: "Unhappy that my luggage didn't make it"
Pros: "The flight was a head of schedule and very smooth."
Cons: "It was freezing cold. I was wearing a sweater and was freezing."
Cons: "Grant flight , i flew with my daughter in business class the service was very good , food was great , missed watching direct tv as the Olympic Games was going on , but over top notch"
Cons: "Cancelled and rebooked on a different airline with a long layover."
Cons: "Most uncomfortable seats I've ever sat in."
Cons: "Everything was fine"
Cons: "There was a delay of 2 hours and 15 minutes that cause me to lose my bus and forced me to wait in the airport for 6 hours. Very bad experience"
Cons: "leg room and cabin temp was too high"
Pros: "11 hour delay announced iteratively in two hour increments. Worst flying experience to date. I may no longer fly united as a result."
Cons: "The 11 hour delay preceding my 14 hour flight."
Cons: "Ana flight attendants are the best!!! Excellent service cheeers"
Pros: "Economy plus room"
Cons: "The flight was not Swiss as I booked it. It was operated by United. It was over 45 minutes late boarding and over 2 hours late leaving. Tone of people were checking in at the gate and thus didn't pay extra for economy plus. There were loud and inappropriate passengers and the flight crew didn't do anything about them. I will avoid United at all costs the next time I travel...truly."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "Crew was honest. Provided ice water."
Cons: "Prop plane didn't have air conditioning (flight 4989) thank God it was only 45 minutes and FA provided ice water."
Cons: "The plane was so damn HOT inside. Then we sat on the tarmac for 40mins, while being cramped inside with no word from the flight crew, on why we were not taking off. Worst and most uncomfortable flight in years for me and the rest of us suffering passengers on board.... Horrible Horrible Flight"
Pros: "The staff was very friendly and helpful."
Cons: "The food was OK, the entertainment was left to be desired. The comfort was just ok, but to be expected"
Cons: "I purchased a direct flight and was not told the flight was cancelled until I arrived. I was put on two transfers and arrived to my destination 10 hours later than planned. I want my money back."
Pros: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Cons: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Pros: "It was quiet, and the crew was nice."
Cons: "Well off the start the air on the aisle seat is horrible, the controls are set underneath the window seat so if you had window or middle you had the perfect seat for air. my seat wasnt working, the seat was finicky and would recline, also the TV controls are in a bad spot but that i really didnt care about. The absolute worst was my tray was broken on the right side so it couldnt hold the weight of my drink or anything so i was forced to hold my drink food etc. I had to prop my leg under the tray so it could hold my laptop so i can finish my work which i didnt get to finish because it was to uncomfortable for my leg. Needless to say ive never had a bad experience flying and i used to say that all the time but i guess i just jinxed myself because that was bad. All it was missing was a crying baby."
Pros: "Leg room"
Cons: "Terrible food"
Cons: "How about getting friendlier staff. The male flight attendants were insanely rude."
Pros: "I liked the fact that I got to Dominican Republic on time."
Cons: "However the crew was horrible; there was no food provided. (Crackers j don't call food)."
Pros: "The plane and crew functioned well. From a purely technical stand-point the flight was a success, though it was delayed at Newark because the maintenance dept. took a good half hour to 45 minutes in transmitting its clearance to the captain."
Cons: "A lot of people of all ages, shapes, sizes, and dispositions were crammed into a comparatively small space. It was close and stuffy, very little space to stretch or move about when that was allowed. I'm not tall, but in terms of body mass I'm thicker and wider than many folks, but not obese, and my body thermostat tends to run on the warm side. So the flight was a bit of a physical and mental ordeal for me. The entertainment might have been great had my headphone port been operational. A previous passenger broke off the plug in the hole and the flight staff didn't have a pair of pliers on board to pull it out. Consequently, I was unable to listen to the media in-flight. Also, I couldn't recline my seat because the fussy older woman who sat behind me complained when I did, which made it difficult to snooze."
Pros: "They let us know ahead of time so we could arrive later to the airport, and did not have to wait in the airport."
Cons: "- They were very strict about carry-on luggage size, and insisted even after the flight being 3 hours late. My carry-on fit into their overhead compartment just fine. - No food was offered during the 6 hours flight. - Chairs in coach are uncomfortable for long flights (same as some other airlines I've flown with). Feet or head rest could be nice additions that don't require much additional space per passenger."
Cons: "Seats are a bit cramped"
Cons: "Very stressful experience at counter check in. Airline representative didn't know the difference between the expiry date of a visa and that of my passport.. he just ran away with the passport to check and didn't get convinced and it took him long to return, with me just waiting and knowing nothing about where he went. Only the passport needs to be valid for three months after returning from the trip. Not the visa. He should know that. I got my boarding pass at the end, and he didn't apologize for the inconvenience or anything."
Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Pros: "We have a list a cookie on the fly"
Cons: "The see were too cloused"
Pros: "Easy enough"
Cons: "should have happened yesterday."
Pros: "I liked how friendly the staff members were, and how informative the pilots were."
Cons: "The seating in the economy class is just horrendous. There is no acceptable reason for a person to pay $200, $300, or even $400.00 for a flight and have to be so uncomfortable. I must say had I known it was going to Be that small I would have driven to my destination probably would have been much better for my knees and thighs. There needs to be a revamping of the seating size and space on these planes. The fact that you have to pay to watch T.V , 7.99, is a bit of a joke."
Cons: "Flight Attendants took forever to come and bring you water, headphones or something to eat. Seats were uncomfortable and my headrest was broke. I paid for Wifi and it didn't work. Food is over priced. Boarding was telling us our flight was full so please check your luggage but I was row 4 and the flight crew let everyone on with two bags and the last people in 4 and 5 were screwed and upset for checking our bags."
Pros: "Smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Delayed over an hour again."
Cons: "Flight was delayed again!"
Pros: "See aforementioned."
Cons: "Wish that you cou;d use Apple Pay or at least a credit card to purchase snacks/drinks, etc."
Pros: "Not much. It was on time. That is good"
Cons: "Baggage policy is crazy unreasonable. Won't fly Frontier again"
Pros: "I got a good seat and the plane crew were friendly"
Cons: "There are never agents at their gate until like 10 minutyes before the flight. Both my flights with Frontier that week were late. Not few minutes late...hours late. My ticket said one gate. Then I went throught security and the screen said another gate. Then i shows ip at both gates and none show the flight to Austin. Another passanger had a thirsd gate listed on her ticket. And no agent in the gate so we could actually adk where to go. Very very frustrating."
Pros: "Efficient and on time."
Cons: "No snacks or drinks, but we knew that beforehand."
Pros: "The price was cheap... But as the lesson goes, you get what you pay for. In my case, I had my bag lost and as a result I haven't been able to complete my work nor have I had the proper shoes to dress my self for work . It's a mess. And I don't even have an update on the status of my bag."
Cons: "In my case, I had my bag lost and as a result I haven't been able to complete my work nor have I had the proper shoes to dress my self for work . It's a mess. And I don't even have an update on the status of my bag."
Cons: "Lost my baggage and had to spend two days boarder line harassing them with phone calls about where it was. Their company had poor coordination especially at the Austin airport about baggage location and recovery. I will never use frontier again, I'll spend the extra $150 for more reputable and respectable airline."
Cons: "The price on Kayak was deceptive: it said nothing about bag fees for CARRY ON bags. I expect to be charged for bags that I check, not that I carry on myself. Being charged $30 each way to carry on a bag is absolutely ridiculous. By adding $60 to my ticket, I could have done better with another airline. At a bare minimum, this fact should be disclosed when purchasing a ticket so that the fares can be accurately compared to each other."
Pros: "The crew was great. Flight delay was minimal and the pilot made up for the minimal delay, so we still landed on time."
Cons: "The plane was cramped and old. There was dried gum on the seats, the tray was tiny, there were spill stains all over the floor and even on some of the walls. The luggage took forever to arrive at the carousel in Austin. I do not know if this was Frontier's or ABIA's fault."
Pros: "Boarding announcements were clear, the process was prompt and friendly! Inflight crew were so efficient!"
Cons: "Where do I begin? This airline is so incredibly chincy it boggles the mind. $40 to have a carry on bag???? You've got to be kidding me. I think you also have to pay for air circulation on the plane. We sat on the runway for an hour, and the plane was about 95 degrees for the entire time we were on the plane. My requests for the captain to turn on the air were ignored, and we were all left to sweat it out. You have to pay for everything except water, and even getting water is a difficult task! About an hour in, with no carts going by, I went to the back of the plane to ask for a glass of water. The flight attendant, who was literally standing next to the water cart, told me to wait for the service component. I'm 8 months pregnant, was uncomfortable and parched from the roasting plane. I asked why she couldn't just pour me a quick cup right there, and she said "you're just going to have to wait like everyone else." Turbulence ensued and an hour later the attendants made their way to give people their free water. No seats on this plane recline, no leg room. Just awful. Never ever flying this airline again!"
Pros: "It's cheap."
Cons: "I feel like a piece of meat flying high in the sky, trying not to die."
Pros: "We got there safely."
Cons: "(same plane and same flight crew for this leg) Overall the Frontier staff was not helpful. They had no information and didn't really seem to care. The flight attendants were doing the bare minimum. And when asked a question they were not helpful and also didn't seem to care about the comfort of the passengers. Several of the overhead lamps on this plane were out. Even though we had to wait on the plane for over an hour before departing, no drinks were offered (unless you wanted to pay for them). I think there are things that can be done to make an experience more enjoyable even when things are not great. Like offering a free soft drink to passengers as they wait etc. Being cheerful can go a long way, and we weren't getting that from this Frontier crew."
Pros: ",Long-term boarding an early arrival"
Cons: "Uncomfortable seats that don't recline, no free drinks or snacks, you had to ask for water and small trays. You also have to pay for a reserved seat and a carry-on bag."
Cons: "Six hour delay. Rude crew. They offered no information. We sat for two hours on the plane and we were told no info. Illnever fly Frontier again."
Pros: "The prices are cheap"
Cons: "The way you're seated by zones makes no sense. It's always a big gaggle. Last time my row was 5 but I was zone 4 which made no sense. This time my flight 218 was delayed hours. My ride was very upset. Coming in at 3 or 4 am is crazy and refunds should be given. Also snacks and WiFi should be on the plane."
Pros: "The staff was friendly and helpful."
Cons: "The seats were uncomfortable and didn't recline. The tray table was too small. I had to pay for a carry on bag and they didn't even check that I had paid. Other people who didn't pay got to put their bags in the overhead storage. There were no free drinks served. Both my flights were significantly delayed, and while friends on my flights received vouchers for up to $200, I received nothing. I highly doubt I will fly this airline again in the future."
Cons: "Seriously, drinks should be free. It's just water."
Cons: "First off, it's ridiculous that after buying a ticket aboard Frontier online, nothing was mentioned before hand about purchasing a seat!!!! - really, what was the ticket supposed to cover. Then, large charges for a small carry-on and also a checked bag that I did online. Then worse, aboard the plane, I discovered that all cokes, etc. and peanuts, etc. had to be purchased. You talk about cheap and greedy. The flight back from Denver was even worse as it was running almost an hour and a half behind, then they switched gates, and after finally boarding at the other gate, we sat at the boarding gate for over an hour, with very little contact or explanation from the crew, not even offering passengers a drink of water."
Pros: "I got to my destination on time"
Cons: "It cost me over $150 to get two small bags to my destination. Having such high fees that are inescapable feels like I've been lied to/stolen from."
Pros: "One crewmember was nice and gave me some water before the flight since I didn't have time to stop"
Cons: "-line at bag drop was insane. I have to imagine people missed flights trying to get through it -ever increasingly bag check and carry on prices are offensive -the system to order and get food and drinks seemed really inefficient. And our whole row was missed. -Not all flight attendants were very professional."
Pros: "Thought it was cheapand non stop."
Cons: "You get tricked to buy the cheap ticket, then it's another $150 on bags and seats. Don't be fooled. The seats are smaller to look like there's more leg room but there isn't. The seats also don't move."
Cons: "Absolutely unacceptable that airlines allow their flights to book more seats than they have available. When i was told they didn't have a seat for me and that id have to wait til after boarding time to see if there were any available seats they daid "thats frontier for you." never flying Frontier again. So unprofessional."
Pros: "Smooth. Nice crew."
Pros: "The only redeeming quality were the flight attendants. They were kind and professional."
Cons: "$40 for checked bag, $45 for a second carry-on Flight was 45 minutes late with no explanation. The woman operating the gate counter was very unprofessional and downright rude to several people, including myself, who went up to ask a question. There is no free snack or beverage service on flights. Seats do not recline unless you pay extra. During take off the pilot let down the landing gear jolting everyone. Something "overheated." Turbulence persisted throughout the flight. This is my second time flying with them and having a very similar experience. Needless to say, I will not be flying frontier again."
Cons: "Cheapness got the best of Frontier at long last and while my outbound flight was OK, we suffered through an inexplicable two hour delay returning as the passenger computer systems all crashed and a member of the flight crew had to, at long last, go through the cabin and count off each passenger in person. Meanwhile the flight attendants, who all seemed like minimum wage temp workers, had no idea what was going on and could not help passengers. All very disorganized and unprofessional - followed by the offer of $2 for a soda. Avoid."
Cons: "The way I was held hostage by the gate attendant I had to pay an additional $45 to get my one carry on on the flight it was same size when I flew into Denver When I protested he threatened my with a $60 fee He also picked several others to be mean to making them delay boarding He made them step out of line for carry on bags before he even checked their boarding pass Some had paid a fee to carry on extra bags He even brought one girls to tears she had no credit card or money for fee She also had paid extra What a jerk NO ONE should be brought to tears I complained to air line but as usual the just don't care they have their money I will NEVER FLY Frontier again I hate the way airlines treat people now days they treat people like we are less than cattle Not like we are the paying public that they are here to serve with out us what are they flying for??????? I have not flown in years I drive This flight confirmed my feelings NEVER again"
Pros: "Absolutely nothing."
Cons: "Everything. Delayed flight, mechanical issues, deboarding, reboarding, bumpy flight, stuck in the damn plane because someone is using our gate. This has been absolutely the WORST flying experience of my life."
Pros: "The lines moved quickly and the employees were friendly"
Cons: "The flight was delayed both directions. We left Austin 5 hours late and only recieved a $100 voucher for a future flight."
Pros: "Staff was polite. Boarding was quick."
Cons: "- Substantial fees for any luggage whatsover, including a carry on ($35+ per bag), which was NOT clear at purchase. - In flight snacks and drinks ONLY for purchase. - Heavy handed sales pitch for Frontier American Express Card several times during flight from crew. - Plane was an hour delayed (it happens) - With fees, was more expensive than other options."
Cons: "They were late boarding us then kept us in the tunnel for 15 minutes and then we finally boarded the plane and they kept us on the runway for an hour and a half. They charged us for a small carry-ons and after being completely late they don't even provide drinks service. Screw this airline."
Pros: "good price roomier seat section"
Cons: "In Denver--The electronic sign at the gate my boarding pass indicated was not displaying my flight (AGAIN!!!)and it did not indicate if the gate number had been changed. I and other passengers were alarmed that the flight was not going to happen. Someone did check the airport departure and arrival screen and found out the gate had been changed. Can't the electronic signs at the gates indicate the gate changes of flights? somehow get the word out at the gate? Not all people are experienced enough flyers to know to check the big airport arrival/departure boards and there wasn't a Frontier soul anywhere around to ask."
Cons: "Same as above !"
Cons: "Leg room sucks"
Pros: "Quick and painless"
Cons: "Everything was exceptional"
Cons: "Paying extra for seats, luggage and food on the p lane. We were delayed one hour when we first checked in. Mechanics were doing something to the plane. When we taxied out to the runway the plane was having trouble turning so we turned around and got off the plane and had to board another plane. We were on the way to a funeral and were supposed to get in at 11:23 in Austin and didn't get there until 2:30pm. I will never fly Frontier again if I can avoid it."
Cons: "called airline after flight got cancelled and couldnt get through AT ALL. went to airport and frontier people there said they couldnt help us and to keep trying to call. when we finally talked to someone they were nice but it was a headache and felt very unsettling."
Cons: "After a three hour delay-should have fed us. A 25 dollar coupon to be used on frontier within 90 days is useless."
Pros: "Not one thing.flight attendants were very rude.the worst seats I've ever sat in on a flight, for any sort of comfort"
Cons: "The whole thing from check in to leaving plane. I will never fly frontier airlines again. I normally don't complain I just don't buy or use again, but this was a terrible experience. Wasn't expecting luxury , but wasn't expecting misery."
Pros: "Left on time and arrived early."
Cons: "I paid $55 and $60 for checking 1 suitcase and 1 carry-on in each direction. After a month stay my checked bag was 5.5 lbs overweight. I had to pay an ADDITIONAL $70 for that suitcase. It's airway robbery."
Pros: "Nothing!! They charge extra hidden fees for everything including your seat carry on are super expensive and all the costs are not revealed until after you purchase the ticket and you can't get your money back this is the worst airline I will never use them again"
Cons: "This airline is a huge money grabbing pit.the ticket doesn't include the seat cost even.they charge different amounts even in coach.they give whole new meaning milking the customer.if you seat in front or on the wing area you pay an extra whole behind the wing to the rear is the cheat seats!!!! What a joke!!!!"
Pros: "All went as scheduled"
Cons: "Not having an assigned seat"
Cons: "$40 for carryon bag!? And no complementary drink. United airlines rock."
Pros: "The flight was nonstop so that was good. Got me back and forth, that was good. Seems like a cheap airline that has cut expenses every which way. Carryon baggage fee, food and drink cost, seats don't recline and are too narrow."
Pros: "Charging for a carry on bag at the last minute when I was checking in was unprofessional. It didn't leave me with an option to choose and it was misleading. I will not be flying frontier again. Congrats on being sneaky and losing another customer. Also the pilot was awful."
Cons: "Frontier's policy of paying for carry on or checked stinks! When I looked around at the amount of people waiting at the baggage carousel, they are making a bunch of money from that policy! Their website is terrible to negotiate when trying to pay for that bag, or choose seats. Customers are offered beverages, as you might guess there is a fee attached to that- $1.99 for a can of coke, really? Frontier will never be my first choice with this type of baggage policy. They made a lovely announcement at the end of the flight about expanding their fleet of planes, etc. Apparently from reading the reviews others have the same complaint, anyone @ Frontier, listening or reading these?"
Cons: "I arrived 40 minutes before my departure time due to a personal issue... The attendant at the check in desk wasted more of my time by uncertainly fumbling about and spending 5 minutes behind a closed door. They could only offer another flight 2 days later and at an additional cost. During the time they wasted of mine, I could have made it through security and to my boarding gate. F--- for customer service. I went across the terminal to the United Airlines desk and got on a flight last minute at practically the same cost as Frontier, the corner cutting overbooking "cheap" airline."
Cons: "Changed for Carry on."
Pros: "6 hour delay and frontier couldn't even offer us free snacks or drinks!! Come on! That's awful customer service! Will never fly frontier again!!!!!!!"
Pros: "Not a thing."
Cons: "I now know why you advertize a low flight price...you charge to check baggage at $40 each when others charge $25; The seats were dirty with debris left in them as well as the set backs; the seats did not lean back; the flight attendant was so overweight she knocked several customers everytime she went down the aisle (would her weight not be a safety issue?) she was rude and unaccomodating; the only thing complimentary was water! The final straw was when we landed in Denver. The pilot set the plane down so hard you could hear swearing all over the plane. When I mentioned it upon departing to the flight attendant she stated, "Oh yes, that automatic pilot". Any idiot knows you do not land or take off with automatic pilot!"
Cons: "They did not refund our ticket during covid-19"
Pros: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Cons: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Pros: "Left on time, got in early.staff was nice"
Cons: "Not paying for water.."
Cons: "Was 5 minutes late for the check-in "deadline" and had to wait 12 hours until the next flight... Airlines used to try to accommodate passengers."
Pros: "Staff was excellent! Very attentive and accommodating. They care about their passengers!"
Cons: "The seats were so close together near the back of the plane that we could not put our laptop on the tray in front of us. Also the seats did not recline!"
Pros: "The airline crew was great and friendly"
Cons: "We got the seats in the last row and couldn't recline them. Didn't have anywhere to charge my device. No app was provided for entertainment neither was there screens for our 4 hour plus flight."
Pros: "Not a damn thing. The worst airline company in the world. If I could give negative star ratings the would get the most negative stars."
Pros: "The head crew member was hilarious with his jokes."
Cons: "They charged me for my bag however when i was buying a ticket it wasn't written anywhere"
Cons: "I was not given anything to drink"
Pros: "Jet seemed new and clean, flight attendant very nice."
Cons: "The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay!"
Pros: "The Flight attendants and the pilots were great,"
Cons: "The flight was aver an hour delayed. With all the mess from the original flight to Chicago, I will never fly Spirit again."
Cons: "I was running late for my flight and the charged me for a whole new flight."
Pros: "Landed early and gate open. Great trip all over he way even though in a middle seat"
Cons: "flight was delayed seat was terrible terrible airline"
Cons: "Paying for every single carry on suitcase"
Pros: "We boarded quickly and efficiently. We arrived at our final destination early."
Cons: "Seats were not very comfortable, but the flight was short so it did not matter too much."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Cons: "Same as above."
Pros: "אני אוצה לקבל זיכוי על כל החודשים שחייבים אותי ב 19.90 ש״ח למרות שכלל לא השתמשתי בכרטיס. מה גם שנאמר לי בשעתו בחנות שאין כלל עלות עבור הכרטיס הנ״ל. כשהתברר לי שיש עלות חודשית( לדעתי זוהי הונאה לשמה)חזרתי לחנות כדי לבטל את הכרטיס ואמרו לי שזה בלתי אפשרי. ניסיתי ליצור קשר עם cal ולא הצלחתי בשעתו. אתמול סוף סוף הצלחתי לבטל את הכרטיס ואודה לכם באם יוחזר לי התשלום החודשי אותו אתם כביתם ממני בחודשים האחרונים. לדעתי מדובר ב 4 חודשים. תודה מראש טובה ברנר ת. ז 042388421"
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Pros: "The flight itself was fine, no delays. Crew was friendly."
Cons: "When I booked online I knew that I would be paying for a baggage fee. According to the website it looked like the fee would be $30. I was okay with that as it was still cheaper than flying a different airline. However, when I checked in (also online), the price was now $45 each way - so a $90 difference. The other flight would have been cheaper. For this reason I will probably avoid Spirit in the future."
Pros: "The crew on this flight were friendly, although the Spirit crew on my previous flight were very rude to a woman who was on her way to a funeral when she told them that one in her party had been left at the gate."
Cons: "EVERYTHING cost extra (snack, coffee, water, picking my seat, bringing a carry on, a checked bag over 40 lbs.). The seats didn't recline."
Cons: "Everything so awful airline"
Pros: "Open seats"
Cons: "Having a cold"
Pros: "Spirit Airlines does an excellent job. They had a full flight to Chicago, and I understand why! Their staff are fun, safe and courteous, glad to help in any situation. The seats were comfortable, and clean. The cabin was clean, and cold. I like cold. I'll fly Spirit every time. Thank you!"
Cons: "Everything was perfect. thank you"
Cons: "I booked my return flight the same day i booked my departure. I didn't recieve an email with my itinerary nor was i charged for the flight so i called the airline. After 30 minutes of my time wasted i was still on call waiting. The day before my return flight i panicked and bought a whole new ticket and then like 8 hours before muy flight i get an email asking if I'm ready for muy upcoming flight. I am completely disappointed with both kayak and spirit airlines. I WILL NEVER AGAIN BE BOOKING SPIRIT AIRLINES AGAIN!!"
Pros: "Cheapest flight is a win in my book. You get what you pay for and I paid to get there. Crew was nice, flight not so bad. Would only recommend this airline for flights less than 3 hours."
Pros: "everything went as planned"
Cons: "My flight got delayed twice, spent the day at the airport. And got fired from my job thanks kayak!"
Cons: "My flight was cancelled. Why are you asking for a review????"
Cons: "My flight was delayed the entire day until the very last minute which almost caused me to miss my flight. Spirit airlines is the worst airlines I have ever flown on. I will never flight Spirit again."
Pros: "Initially the price, but after all the fees, could have flown American for almost the same price."
Cons: "The airline is Vague, I guess if you read all the fine print and get to know the system it may work better."
Pros: "Nothing. There was nothing to like- it was cancelled."
Cons: "The flight was supposed to be at 9:30am- we got a phone call at 4:30am telling us it was cancelled because of weather. I checked both the weather in Minneapolis and Chicago and both were clear and sunny. So of course I called them to ask what was up and was put on the phone with some poor outsourced person who had no idea which way was up and kept repeating everything on his screen despite it making no sense. He offered to put me on the next plane out but that wasn't until the next day. As I was flying up for a wedding this clearly wouldn't work. I then asked to speak to a manager but apparently no manager was available. He ended up refunding me for the flight and telling me a manager would call me back. When the manager called me back it really got interesting. She said the same thing he did "a weather advisory grounded the plane" when pressed on what the weather advisory was she eventually said Winter Storm Celine. IN JULY!! A winter storm advisory for a storm that occurred in late March was apparently grounding my flight in July! Absolutely incredible. After that I just walked away. Took my refund and ran as fast as I could away from that miserable excuse for a company."
Pros: "low fare"
Cons: "check in process was confusing- one airport you had to pre-print, the other you didn't, no cell phone tickets allowed. There are higher fees for carry-ons than checked bags. Didn't like the attitude/marketing at all. I've flown other no-frills carriers but these guys just rubbed me the wrong way!"
Pros: "The tight quarters were challenging for my near 6 ft son. However, because the seats don't recline, he didn't loose any room to the person in front of him."
Cons: "Very few snack choices to purchase for anyone who is gluten-free ."
Cons: "The flight was cancelled in the last minute - For our plans it was a disaster. It was a big demage"
Cons: "Late boarding due to delays from previous flight."
Pros: "The crew was competent, my seat neighbors were friendly."
Cons: "Crammed seats, don't recline. No included beverage (not even water). "No frills" = budget airline. Want to have a carry on ? You'll need to pay for that. I do not recommend Spirit for flights over an hour."
Pros: "Staff was friendly and helpful"
Cons: "Flight was late, boarding info was not updated at terminals."
Pros: "The flight was good. I wish there had been a little more room but I will definitely fuse Spirit again if the flight is the right price"
Pros: "Seats looked new"
Cons: "The flight was delayed over an hour & half due to 'no landing time in NY'. Totally unrelated to weather or the aircraft. Drinks are available for a fee - even water!"
Cons: "Very unsophisticated passengers"
Pros: "Nothing at all. Worst experience ever in 34 years of travelling."
Cons: "First answer is selfexplanatory!"
Cons: "there is no free luggage. the luggage fee even more than the ticket."
Pros: "-In general with Spirit you know what you're getting. A cheap flight with only the bare bone necessities to get you where you're going. Generally I'm okay with this approach to save a buck or two but this experience tipped me over the edge of never flying Spirit again."
Cons: "To paint a picture before I get into details, public transit broke down so there was a huge rush of passengers for this flight and others, all leaving around the same time of night as the last round of flights from the airport. -The man at the counter said he could not print our boarding passes because the flight was already boarding as it was 30 minutes before doors closed. -We used the terminal and got an error message saying to see someone at the counter, so we went back and talked to another lady at the Spirit counter. She printed our tickets and was even able to check in my last minute checked bag. -No one at Spirit would walk us through security, which I guess is understandable (though a common courtesy on other airlines) when the security line was so long. -By this time the security line was so long after we had fumbled around for 10 extra minutes with the first man at the Spirit counter that we decided to give up. We later found out that they held the doors for 15 minutes because of the long lines at security, information which no one at Spirit ever volunteered for us, which would've allowed us to get on the plane. -There were 3 or 4 other passengers very upset at the counter employees not willing to print their boarding passes for them who could have also made the plane. -We had to get a flight out the next morning to make our international flight from BWI, so we wanted to go get the checked bag back from Spirit. This was by far the best part of the trip, as the woman at baggage was able to confirm my bag had made it on the flight and would be landing in Philadelphia. -To confirm the bag landed and we would be able to pick it up at 9am when our flight landed the next morning, we called the Spirit office at the Philly airport. The woman said to call back at 12:30-12:45 and she would let us know if she had the bag. This was important for us, because if my bag wasn't there I could just pack another for our international trip and deal with finding the lost bag at a later time. -We called 8 times between 12:30 and 1:30 with no response. We also left several voicemails. -At 5am on our way back to O'Hare we were again unable to get ahold of anyone at Spirit in Philadelphia. While boarding our flight to Philly we finally got a hold of someone who said they would go check the office and let us know within 10 minutes. Obviously too late for me to pack another bag, but at least we could plan over the next several hours. Never got a call back, and only received voice mail after attempting contact again several times as our plane prepared for takeoff. -Landed in Philly and what do you know, the Spirit office is closed for most hours of the day, only operating around their scheduled flights. The info. employee at the airport wished us good luck in a hopeless tone. After 45 minutes of panic calling every Spirit phone number we could find, we finally got someone on the phone to come get my bag out of the locked office."
Pros: "New euipment."
Cons: "Final cost was deceiving."
Pros: "Flight cancelled twice on two separate days. Little compassion by the staff. Waiting room at O'hare was filthy, seats ripped with stuffing hanging outl. The discounted price is not worth the inconsistent and terrible service. Eventually rescheduled with another airline."
Pros: "The crew was nice!"
Cons: "I had NO IDEA bringing the bag as a carryon was an additional $55 each way. I could have bought a ticket on a better airline for cheaper if I had known. Also, no wifi at all (even for sale) and you can't even get a glass of water without paying for it. Then they push the Spirit airlines credit card on you. Tacky. Awful."
Pros: "The trip was good I think they did the Best"