Great level of service.
Can't think about anything
Everything went smoothly
One flight was little late
everything was great
Even though there was a significant delay there was recompense for Hotel or fare.
Crew extremely nice and helpful at all times during the flight
Nothing in particular no complaints really
On time departures despite snowy conditions.
Only drinking water was provided on the shorter flight and food and drinks on longer flight were overpriced. Mobile check-in ap has very small text and zooming is not available to read it.
It was fast and on time and The service at the check-in counter was very accommodating.
שץall the rest....
The crew was friendly, seats were comfortable.
Entertainment on the plane was very limited. Sound system was very poor. Movies selection is old and very limited. Movies were dubbed in Russian with either Chinese or Korean subtitles. The plane was old (B767) and rather noisy. Bathrooms quickly became dirty and weren't cleaned during the flight.
7 hours late. Lost luggage
They don't speake English and they told me you don't have booking, after long search they found my booking. Also they didn't put priority tag(Business class) on my bags. Flight delayed more than 1 hour.
Disgusting company with huge delay in everything
Boarding started half an hour after the time we were supposed to leave. Crew on the plane fulfilled their duties unprofessionally, sometimes in a rude manner
The worse customer service I have ever experienced! I had an emergency situation and had to change tickets. Despite of ridiculous fines for exchange, I was ready to pay them all in order to put family member on the plane. They could not even process that exchange, call me back or let me talk to supervisor. I ended up loosing a ticket and getting a new one.
|Flights Arrive in||Munich Franz Josef Strauss|
|Flights Depart from||Beijing Capital|
|Airlines||Aeroflot, Ukraine Intl Air, Ural Airlines|
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