Pros: "I landed alive"
Cons: "No information about the gate until you have tk run across the airport to board"
Cons: "Nothing, the price is great and I would take a cheaper price for the flight over free drinks and food anyday"
Cons: "They forced us to check our carry on baggage and then they lost a sandal which was attached to our backpack. The seats didn’t recline at all. The flight was late."
Pros: "Crew were lovely and happy and kept us abreast of the problems that caused a delay in departure."
Pros: "Crew was nice"
Cons: "Less line to check in"
Pros: "The ground staff who helped my mother were just amazing. So kind and considerate"
Cons: "The landing was a little rough"
Cons: "3 hours late and very little information. No refreshments provided."
Pros: "Quick boarding and disembarkation"
Cons: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Pros: "On time. Price."
Cons: "No vegan food just crisps or alcohol"
Pros: "Staff were friendly."
Cons: "My flight was delayed which meant I was over an hour late for my connecting travel. Delay kept increasing as I was waiting at Luton airport."
Pros: "Fast easy hoarding. Friendly staff"
Pros: "Staff were helpful and friendly"
Cons: "Flight was delayed over an hour and ended up parked so far from terminal, not the best for a late flight. The new smal airbus was cramped legroom wise, I had hoped for an improvement over 737"
Pros: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Cons: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Pros: "No complaints about flight"
Pros: "Very efficient. Staff helpful."
Cons: "Extra cost for hold luggage"
Cons: "Everything. Ends up costing me ½ day of work around £500"
Cons: "Flight 1.5 hour delay"
Pros: "Got to destination"
Cons: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."
Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Pros: "Plane boarded early and took off on time but landed 15 minutes early fantastic as I caught an earlier but that i thought I would get"
Pros: "Very helpful and friendly cabin crew"
Cons: "Pilots didn’t make any contact to the passengers. Very weird"
Pros: "Friendly crew"
Cons: "Delayed. No in flight service."
Pros: "Crew and plane were good"
Cons: "Why do they call us to the gate and then stop us from walking to the plane for ages."
Cons: "Todo excelente gracias"
Pros: "It was obvious that we had a excellent pilot ( captain) from very nice take off to a very present landing and well on time. Well done Easy Jet. I will definitely book with you again."
Cons: "Very unpleasant person sitting next to us however that was not Easy Jets fault."
Pros: "Very helpful friendly staff would definitely be using them again"
Cons: "I liked the ease of use on the website,once I arrived there friendly staff from start to finish which helped the flight go by so much better"
Pros: "Staff were especially helpful at the check-in desk, ushering us straight through as we had three small children."
Cons: "Had to stand even whilst the plane pushed back waiting for staff to deal with fitting a child seat for the row in front that ultimately they were unable to achieve. At no point, even after they had failed to fit the seat, did they say it was ok for me or two of my children to sit back down. All attention was on the passengers they were dealing with directly."
Pros: "The trip home was excellent, Everything from start of the journey to the finish was perfect."
Cons: "The only complaint would be the journey to Krakow, that was a bit scary dew to the fog and low cloud, the pilot had to abort the first landing and circle for over an hour. But that was out with his control."
Pros: "The ease of journey."
Pros: "speed of flight and friendliness of the cabin crew"
Pros: "Was inexpensive. Very friendly staff. Easy trip"
Pros: "Good value for money. As expected"
Cons: "Bag drop staff rude."
Pros: "Staff were good"
Cons: "Flight was delayed because of rubbish on a stairway that no one removed. Totally ridiculous."
Cons: "The 1 hour plus delay at Bristol"
Pros: "As above - uneventful - ran as it should!"
Cons: "Long walk at Kastrup airport!!"
Pros: "Crew always good."
Cons: "Delays, flight called way ahead of actual boarding and long delay getting off flight and in to terminal."
Pros: "Got from A to B, no fuss about bag sizes - symptomatic of them needing us to board quickly perhaps?"
Cons: "1.5 Hours late; a typical delay with easyJet No real apologies offer of refreshment vouchers, although there was regular updates provided Pilot interrupted sleeping cabin halfway through - at about midnight - with long update On Departure and arrival plane was located away from gate and the bus journey seemed to take an eternity - in Edinburgh in particular"
Cons: "They didn't confirm the delay - only said it was estimated meaning while we could have come to the airport at a later time given the delay they made us come at the time required for the original flight. For a three hour delay thy gave us a 3GBP voucher. I will be fighting for compensation but am appalled by their service"
Cons: "Didn't like cabin crew on the homeward journey ."
Pros: "Got to my destination"
Cons: "No entertainment options. Not a big deal."
Cons: "Fairly cramped seats, constantly trying to sell me stuff at ridiculous prices"
Pros: "Kind crew, easy boarding and comfortable flight."
Pros: "Staff were excellent. Very friendly and nothing was a problem."
Cons: "Everything had to be paid for. Not even a free drink of water."
Pros: "Price was very good"
Cons: "Flying to London and back both flights were delayed by over an hour, which was quite annoying."
The flight was delayed 2h, no one to ask or to talk to, the carpet under my seat was ripped so my shoes were glued to the floor all the time and they got dirty, when I got to Edinburgh was so late I had to wait over 1h for a bus to get to Edinburgh 😑
Cons: "Pointless paying extra for priority boarding as both lanes boarded at the same time"
Cons: "If the seat and sitting area would have been cleaner and if you could recline your seat"
Pros: "Although flight was late they made up time pretty well"
Cons: "Flight to and from Carcassonne is rarely on time"
Pros: "Straightforward process"
Cons: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Pros: "price time of flight"
Cons: "unable to choose your seat free expensive tea and coffee and others"
Pros: "That I made it home..and that the pilot was honest about running late and tried to make up the time. The guy checking us in at Fuerteventura was very pleasant."
Cons: "That the so called budget airline charges for everything..now on board bags. What next..a tariff for the toilet or to exit the plane..nothing would surprise me! 20kg isnt enough for a holiday...but just another excuse to charge more money. The on board staff never offered to help anyone struggling to find their seat or with their hand luggage. In fact the 2 girls at the back end of the plane were too busy bickering to notice anything. The space you get to sit in is ridiculous you can't even bend down in it. And the plane was delayed."
Cons: "Flight was delayed, but nothing to tell us it was delayed apart from the screens. I got priority booking for the flight and on the way home no one shouted or got priority passengers over so it was a waste of money."
Cons: "Sneaky pricing methods set up to catch you on return flight when you have no option but to pay to get back with dreadful unprofessional staff. I will never fly with them again if I can help it.i will go out off my way to tell as many as possible to never use or trust them."
Cons: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Cons: "Seat pitch is too short for anyone over 5’8”"
Cons: "Lateness and the waiting in the area to board with about 6 other flights in a small area with confusing announcements"
Pros: "The flight was fine. The online check in was not able to be completed on m iPhone 8 making it very difficult to find a way to complete and get our boarding passes printed ..... their baggage policy was also very unclear and upon check in we learned that ... for our 1.25 hour flight, we had to pay an additional 80 Euro to check our 2 bags ( one each)! I learn lessons every time I travel! Today’s lesson is NEVER AGAIN Ryanair!"
Pros: "I took 1230 flight from stansted airport to Edinburgh. I carried a personal baggage with me on the plane then flight attendant took it away and told me I will get it back at the arrival belt. When I landed I couldn’t find mine. I had reported to the ground desk and they not helpful at all. So now I lost all of my travel documents and money. I feel so bad. This Tuesday I will fly back to Thailand and still don’t know how to redo my passport."
Cons: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Pros: "Nothing although crew were friendly"
Cons: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Cons: "Couldn't recline seat Can't use Bluetooth as phone on airplane mode Hold luggage cost a bit expensive Automated seat allocation separates couples so we are forced to purchase seat to sit together. This is unacceptable."
Pros: "Staff good and flight on time"
Cons: "Cost of on board services"
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "Smooth boarding and pleasant staff"
Cons: "Paying extra to sit together"
Pros: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Cons: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Cons: "two roads with Ryanair, each time delay of about one hour"
Pros: "Left late but arrived on time."
Cons: "Cost of seat and priority far too expensive, got caught out or wouldn’t have purchased. Flight really cold next to window. Boarding sign went up and our plane had not even arrived. Got everyone standing in lines far too early, my husband can’t stand for long periods, so back was sore before even on flight."
Cons: "Was approached when queing and told my bag was to go in the hold, there were people that had bigger/more bags that were not told this, i understand that if there is not enough room but surely first come first serve, we stood in the que specifically that this would not happen as we were in rush once we landed and did not have time to wait for bags. There were many people behind us that got to take their bag into the cabin."
Pros: "On time and cheap"
Cons: "No issues"
Cons: "There was a group of about 6 passengers that were very drunk before they got on the plane. I could hear that they were asked on their way through security 'how drunk are you?' which they announced loudly to everyone. They were shouting on board. They were still sold alcohol by the crew who did nothing to quieten them down. As usual the flight was late (around an hour by the time we actually got to the terminal)"
Pros: "The smooth landing."
Cons: "The tray tables sloped downwards making everything fall on to your lap. No storage under tray tables. No room for legs. Just a joke. Boarding took ages on tarmac. Staff were casual at best."
Pros: "Everything was great good staff with an exception. Quick and easy boarding"
Cons: "Crew member very abrupt didn't take time to explain that he was doing something just hand gestured to say time out. And when questioned about it no explanation amd didn't listen to my com0laint about his behaviour just brushed me off. Very disappointed. When we landed passport control was very slow and kept us all waiting in the cold. Self scanning machines were not working."
Pros: "Nothing. Staff were pleasent enough"
Cons: "This flight was purchased on my behalf and was not chosen by me. Worst commercial flight ive ever been on. I will never spend a penny of my own money on a ryanair flight. Awful"
Pros: "Crew tried their best but their capacity were stretched to the max to accommodate us."
Cons: "In Malta airport they only had use of ONE wheelchair/passenger lift vehicle for all flights and we almost missed our flight because the airport team couldn't locate the lift vehicle (PRM). In Edinburgh airport, the lift vehicle got us off the plane ok but didn't have enough wheelchairs or assistants for all those who booked. In the end we were just dumped off by the luggage caramel and had to have the slightly better disabled push the severely disabled out whilst I pushed the luggages. The holiday was fine but the traveling was just terrible due to clear lack of resources and capacity of airport teams"
Pros: "Nice smooth flight"
Cons: "All OK except boarding at Belfast mixed Priority and Normal - meaning there's no point spending the extra. Can't see why Ryanair are happy with a lucrative revenue stream being devalued."
Cons: "Anxiety over the luggage."
Cons: "Sitting 10 rows from my wife"
Cons: "Ryanair is really pretty bad at the customer one on one model. They DO NOT WANT TO HELP AT ALL !! it just seems to me if you are in customer service you should understand that people who travel from other countries are helping with your economy,YOUR JOB, If you don't fit the model move on,find something else to do in your life. Don't make me feel like I owe you,really you owe me a easy time getting through all the troubles of your airline.If some one from the airline reads this you should play under cover and see what i mean ,act as a person who needs help,does not understand your accent .you just really are bad !!"
Pros: "Staff were friendly, and the flight was smooth, plane was clean."
Cons: "The flight was slightly delayed by the previous flight landing late. Obviously this happens, that's fine, but on landing at stanstead the bags from the hold were not released onto the baggage carousel for over an hour and a half after we landed. This is completely unacceptable and wasn't acknowledged by airport staff for over an hour, with no explanation given at any point."
Pros: "Nothing. Utterly horrible experience."
Cons: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."
Cons: "Terrible customer service. Rude people working."
Pros: "Not much"
Cons: "Being left standing on the stairs inside the airport in Poland."
Cons: "Boarding was very slow, 30 minutes late taking off. Everything else was okay, nothing special but nothing wrong"
Pros: "Crew were polite."
Cons: "Flight was delayed 1 1/2 hours. There was no announcement that there was a delay or explanation.. The Priority boarding is very poorly organised . when we were finally let out onto the tarmac there was a mad scramble by the non priority customers to get to the plane although the one lady in charge did control things to a degree I might add that at Gatwick going to Belfast the Priority boarding was a joke. If you are going to make customers queue in the corridor please put a sign up outside to indicate the you dont't have to queue"
Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"
Pros: "Can't argue about price Planes were within 20 minutes of expected arrival time"
Cons: "Slow slow slow boarding, took forever. Too many people with big carry on bags that they were unable to stow, holding up the entire aisle. It was an evening flight and the lights were dimmed, but then the crew started blaring loud dance music before selling scratch cards: seriously annoyed the majority of the plane that was sleeping!"
Cons: "Almost everything : surprise charge for not having printed out a boarding pas before I got to the airport : extortionate fee for checking on one bag : I guess I've been spoiled on other airlines with the privilege of being able to take a bag of luggage. This, together with the penalty for not checking in online more than doubled the cost! : be prepared for a long wait : very disorganized at the airport : they want you to arrive very early. : one of the flight attendants was pretty rude. : the flight was about an hour late : moral of the story is never take luggage on Ryanair : it's only meant for travelers who can keep up with the hidden fee schedule, travel light and who can put up with discomfort."
Pros: "Cheap travel"
Cons: "We were delayed two hours, with no announcements of changes. You needed to watch the boards and if you missed it, you missed the flight even after you had sat there for two hours."
Cons: "Was late almost one hour"
Pros: "Crew were friendly. Boarding seemed to take forever but the crew were smiley and bright."
Cons: "Landing late at night and having to wait for buses. When you book a seat at the front, the buses mess with the order so you end up on the last bus to leave, last to reach customs, last to get out of the airport. From touchdown to taxi - one hour with no bags to collect - that's very poor. Arriving at midnight with children this extended delay turns a sleepy activity into a fractious activity. If there was another choice on the route, with better options, would happily pay more to take it."
Late flight, very uncomfortable aircraft. Very very rude team
Rude check in staff. Split family up with young children.
I were there 20min before departure and they didn’t let me on the board with 5 other people, after all they admitted it was their(Ryanair) fault.