Friendly crew. Snacks were carb-heavy. Flight was quite delaye
The service was fine, about the same as you get on most lower end airlines. I dont understand the perks of flying them much anymore for the cost.
I've taken four flights with Southwest within the last three months and every single flight was delayed.
Smooth flights, connection, and friendly crew in the air and at the gate.
Overall great! Internet was a little slow but no other issues.
One, we were met with more than six hours of delays with no information flowing from the airline to the passenger. I had to continually refresh for updates to departure time - which changed multiple times throughout the day. Updates were never pushed to me nor was an explanation provided for the delay until this morning. Two, while they claim that "due to the short flight" no beverage service would be provided. Our flight was mostly empty. I'd think given the massive inconvenience, SW could have shared a Diet Coke and some peanuts. And BTW, SW used to always make these available on this flight back in the day. Let's be honest, this is cost savings at the customer's expense.
I like the staff members they were super nice and helpful very sweet people :)
Unfortunately, I left my headphone's case in the bag of the front seat. I was seating on 9C. Hopefully the found it and I can get it back. I have not been able to get in contact with Southwest. Other than that, everything went fine.
It's a shame that SW was previously my preferred carrier until they started imposing all these fees (luggage, seats,etc) and pulling back on other perks. I only flew with them this time due to time frame I needed to be at destination. Wasn't provided gate info during check-in, Gate info wasn't displayed at airport until last minute, gate info didn't match what SW personnel announced at fate. Kind of a mess.
Southwest is amazing. The only issues I would have to say is. I don't like the unassigned seating, and the fact that the flight is completely sold out. It makes for a very tight fit. Other than that. Crew was great fun professional and attentive.
There was no internet on the flight. As an executive flying during prime business hours, having internet is critical for a smooth experience. This impacted productivity and time that will need to be spent later to do the work I could have done on flight.
They took us all the way to Monterrey to tell us they United were not allowed to land and we were sent back to Houston. Terrible experience.
Great flight and crew. Need more legroom and DO NOT allow seats to recline.
I dont like to buy ticket type no carry on because I can have along with me my personal stuff like computer, headphones etc etc
Flight was very smooth from Boston. But when we got to Houston, the gate was not open and we waited on the runway for over 30 min!!
I couldn’t give an honest evaluation, because the Houston airport has a problem and I was stand up for several hours and after a long trip from Munich I feel really very tired
It was very good. the food was varied and tasty, the movie was the same, maybe I would recommend changing the movie selection every month because my flight to Amsterdam was in September and I came back from Munich en October they are flights so long and we need something to see. But however I liked flying with United
Flight attendants need to know their plane. Seated in first row yesterday. The seat had about a 1 inch recline that was not adjustable. I don't appreciate being awakened to raise a seat that can't go any further forward and such a small recline is either irrelevant or the plane needs to be repaired. Not the way to treat any customer and especially the ones who have paid that level of money for the seats.
Our flight was delayed three times. It took us 17 hours to get home.
If the flight is delayed, get the delay timing right and don’t have people standing in line ready to board for almost 2 hours because you keep pushing it back. Also, don’t have your flight crew say they are sorry when they clearly don’t care, make no efforts to speed up anything and then turn around and are rude to customers when they don’t “move fast enough” to put up tray tables and seat backs.
Totally uninformed of the situation. Not yet sure about compensation. Highly disappointed.
Horrible. Their delay cause me to miss my connection, the the flight they rebooked was delayed over an hour because they over booked the crew. They also left my suitcase out in the rain for hours ruining items I had in the suitcase and blew off my complaint.. worst experience ever.
Crew tried to accommodate late arrival due to late departure
AC wasn't working properly and the WiFi was also not working properly for stretches.
The flight from DFW to SAT started out with a 2 hour delay. It was a five hour delay with no real explanation as to why. In addition, the time of arrival kept changing from 10:00 pm to 11:00pm to sometime after midnight. Driver picking me up in SAT was as confused as I was. Flight attendants were patient thank goodness since folks were a bit upset about a 2 hour delay that stretched into 5 hours.
The flight crew was amazing. Zac was very attentive and polite. Loved talking to him and the other flight attendant. My problem was that I was not able to get the meal that I ordered…Short rib with Mac and cheese. Very disappointing.
Flight attendant, forgot her name, was in front cabin, she was great
Seats were very tight for a 17 hour flight. Baby cried for 15 out of 17 hours.
Our plane was delayed for an hour because they had the wrong tow truck that pulls the plane out of the gate. An hour late just to find the right vehicle that pushes the plane out of the gate area! The delay made us barely make our connecting flight but of course our luggage didn’t make it. So no luggage when we arrived at our destination.
Both departure and return flights had mechanical delays. Their planes are antiquated resulting in a two hour flight taking almost four hours to complete.
