Boarding area was a scrum, instead of a line. Audio selections are poor. The necessity or pre-ordering food is a hassle. Flight was delayed because of human error, not because of weather or mechanical issues.
6 hour flight no food. No TVs
Pros: "Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way. The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well. More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain."
Cons: "My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!"
Pros: "Free upgrade"
Cons: "In flight monitors"
Pros: "That the plane was newer"
Cons: "The service and entertainment options... and the WiFi was terrible"
Cons: "Airplane temperature. It was warm and humid."
Cons: "Freezing in biz class and NO extra blankets. Existing ones too short. No nibbles service either. Pathetic."
Cons: "Plane was unbearably hot for whole flight and smelled like a diaper"
Cons: "I had never flown Norwegian Air before. It was a very comfortable flight."
Cons: "The inflight system was hard to use. The rented iPads had to be given back almost an hour before the end of the flight."
Pros: "Nothing in particular"
Cons: "Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska."
Cons: "Wi fi wasn’t working I didn’t understand the media and it didn’t work No screen"
Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Cons: "Nothing. Everything was just perfect!"
Pros: "Crew was so helpful and nice!"
Cons: "Better entertainment options and food options"
Pros: "The plane was clean and the ticket was cheap."
Cons: "Boarding process was needlessly complicated — just assign everybody a seat beforehand. Gate agents were rude. Seats are very uncomfortable and it’s difficult to sleep on red eyes. It should be prohibited to fly 737s cross-country."
Pros: "Quick boarding"
Cons: "More room"
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."
Cons: "You pay first class a looot of money But your seat can not even recline properly"
Cons: "Delayed 1 hour and 43 minutes. Unacceptable."
Pros: "The crew was good. I LOVED the fun mileage game while waiting to board."
Cons: "Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times."
Pros: "wi-fi as a t-mobile customer"
Cons: "having cabin crew remind people to put blinds down for a red eye. Some folks were oblivious."
Cons: "The flight was late and we missed all connections."
Pros: "I love the legroom. Alaska seems to have more of it and I will fly when I can on Alaska just for that! Crew was very nice too."
Cons: "Nothing to eat! By the time I ordered at the back of the plane there wasn’t any food left except one cheese plate. Very disappointed as I wanted the Asian salad and there were none. Need more selections and more food onboard. Some free peanuts would be nice."
Cons: "Should have let me cancel, or gave me credit for another flight, my schedule changers and I asked 2 months in advance, they could care less"
Pros: "yes, yes,yes!"
Cons: "nothing really..."
Pros: "Entertainment selection was really great. A large number of excellent movies"
Cons: "Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath."
Pros: "Crew very helpful especially considering I had a child with me. Boarding process was very easy. Departure process was very easy."
Cons: "Food and seating could have been better considering the price for first class."
Pros: "Fast boarding, nice crew, good flight!"
Cons: "I know it was a late night flight but I expected more than just a little cookie and 1 drink for 5 hours and a half. The seats were fine but could be more comfortable."
Pros: "Crew was ‘amazing’!!!"
Cons: "No seat assigned at check in. I got the window seat on the last row, right next to toilet and not reclining. :( No entertainment system on such a long flight unless you rent a tablet from them"
Pros: "Nice crew, intermittent information by crew, Plane ended up leaving ontime despite being delayed initially"
Cons: "Had to go outside via ramps onto tarmac to take a bus to the plane which involved waiting on bus for 25/30 minutes before it moved! Then off bus and up ramp onto plane - not most comfortable process! So it wouldve been better simply to board plane at the gate, and no delay- plane initially delayed"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Clean plane and pleasant crew and announcements."
Cons: "The complimentary snack were dry sugar biscuits."
Pros: "Comfortable seats Professional Crew"
Cons: "Poor snacks"
Pros: "A real cute friendly boy was in the seat next to me. It was easy to sleep through the night on the red eye flight."
Cons: "I passed out the whole time so I didn’t get to flirt as much as I would have liked to."
Pros: "Boarding was quick, uneventful. Standard issue, the passengers were on their own to stow bags, get seated...even as crew was requesting that bags be turned on their sides like a book to provide as much room as possible. Then please go through the cabin and assist. Otherwise it was fine because no one has anything approaching expectations these days."
Cons: "This plane was older, smaller and less comfortable than the one we flew from JFK to SFO. For 5 plus hours it wasn’t the most inviting. At landing several people appeared desperate to deplane, perhaps to make connections but no one assisted them. There were also passengers from the rear of the plane up and in the aisle immediately which just causes tension and friction for those still seated. That’s when I want to and did say something to certain individuals and made them wait. But this is the flight crew’s responsibility, not the passenger’s."
Pros: "I love that you can charge your phone in-flight! It was a red eye, so I wasn’t trying to watch movies or anything, but battery life is always a concern when you want to use your phone. There’s no free WiFi but you can text, which is cool."
Cons: "Generally, we all know coach is just uncomfortable. This was made worse by the fact that the flight attendants NEVER STOPPED WORKING THE AISLES. On a red eye, things usually get quiet after an initial drink service. And they even said it was going to, but that was a lie. I was in an aisle seat and got knocked by drink carts rolling past on at least 3 occasions, and they would talk without even trying to stay quiet. ALL NIGHT LONG. I definitely didn’t sleep, which is usually pretty easy for me. I fly a lot of red eyes and have gotten used to getting to sleep on the plane, but this was by far the worst experience I’ve ever had."
Pros: "Very pleasant and attentive employees."
Cons: "Booked at last minute so have middle seats."
Pros: "They have been on time for most flights"
Cons: "They never have enough room for my carry on even though I pack light. Also I always board in group D no matter if I have an aisle seat in the back or a window in the front."
Pros: "Check in, quick boarding"
Cons: "First class food is terrible, first class seats are disgusting, dirty and broken. The Virgin planes are showing their age. No one is cleaning or repairing anything. The service is not what it used to be. They removed live TV and the movie selection is at least a year old. Sad sad state of affairs. Virgin was my favorite airline."
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Staff was nice - they did what they could"
Cons: "Six hour delay. Unreal."
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "There were no headphones available on the flight, the seatbelt signs were half working, half not, and when I tried to use my own headphones- the jack in my seat was not operable. On the Alaska flight on the way out, the seat was broken and I couldn’t recline for the whole 7 hour flight. It just seems as though there is a repair issue with Alaska/virgin airplanes."
Cons: "No USB port to fit my ear buds so 6 hours with no audio/video To cold and was declined any blanket froze!!! Unfriendly stewardess both directions who didn’t care to collect trash:SMILE or care I was cold with no movie"
Pros: "I like people who work for Alaska they try they best are very professional and polite."
Cons: "I travel from Hawai to New York with a laid over in San Francisco In the airplane around 6 hrs fly the offer only one time drinks. Went I check my luggage in HNL they tell me will go all the way to JFK airport , went I was in San Francisco they call me to pick up luggage because they don’t sent to New York. Went we arrive to San Francisco airport they delay fly for 3 hrs I have a hotel in NY to sleep for 5 hrs before I pick up rental car and start to drive to my next trip . I lost my hotel reservation, again only one time they offer drinks and food was not good in airplane ."
Cons: "The way they handled the bad weather redirected landingwas absolutely idiotic. I will not spend any more time explaining it. I expended nearly $500 to get my wife and I home. I do hope to get it back. Flight 450 from Portland to JFK that ended up in DC."
The comfort was excellent
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Some passengers weren’t wearing masks or were wearing them below their noses, and I think there could have been general announcements reminding them about that.
Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty.
The staff was extremely nice and professional.They did excellent job!
As always, Delta never fails to deliver! Let’s keep climbing!
This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall.
I like that I got to my destination safely.
Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!
The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!
Appears to have been delayed to wait for other crews to get to Miami, its tough now but schedules missed count
The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat.
Pros: "Crew was attentive , quiet flight"
Cons: "More food choices"
Cons: "The flight could have been on time"
Pros: "The boarding was quick and the plane departed early."
Cons: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
Cons: "It was the last row, could not sleep on it"
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "Crew was super friendly and cool!"
Cons: "Movies were outdated flying to Amsterdam, coming back was great"
Cons: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Cons: "Delightful experience except at SFO checkin."
Pros: "Delta service and comfort is always excellent."
Cons: "All is great just keep it up"
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Great experience!"
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "Delta does an overall nice job."
Cons: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Cons: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "I got home safe"
Cons: "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Wis there was more leg room for tall persons like myself.
Cons: "Food and entertainment"
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Pros: "Space between seats, tv on each seat, iPhone charger"
Pros: "flight was non stop and arrived more or less on time."
Cons: "boarding in PTY was awful--total chaos. Seat was uncomfortable meal was mediocre"
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible."
Pros: "The crew was amazing!"
Cons: "I think everything is ok right now."
Pros: "Crew was ok. Seats too small"
Cons: "Better food"
Pros: "Crew was rude, didn’t give the 12 people in our group any attention. We felt discriminated our group were told that our duty free purchases were considered carry on &we have to check our other carry on while the passenger next to my friend had her carry on plus 4 duty free purchases w/her & was not"
Cons: "I travelled with my husband, 15yr old daughter, 2yr old twin boys and 1yr old baby, tried checking in online the nite before and couldn’t, rep on the phone couldn’t help me, told me we were all assigned seats separately & she couldn’t help fix the situation, checked in at the airport & was told I ha"
Pros: "Smooth boarding"
Cons: "Luggage pick up"
Pros: "Comfortable, nice crew"
Cons: "Dirty baths"
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Cons: "I bought my ticket in June with a window seat. When I got to Copa check in they told me I didn’t have an assigned seat (and I got there very early) and that she couldn’t help me get a seat assignment until I got to the gate. Then at the gate very poor customer service and she gave me a middle seat without even really looking at the flight. On thr flight food was mediocre. Not good aircirculation on the flight, ac was not good. And I was also on the last group to board, boarding process was a disaster. Will not use Kayak again."
Pros: "Entretenimento, tripulação cordial e malas chegaram corretamente."
Cons: "O raio-x antes do embarque foi muito tumultuado. A comida não estava muito boa e como sentamos no final só sobrou uma opção. Não tinha cobertor para todos e nem travesseiro."
Pros: "Got us to our destination poor."
Cons: "The long waiting on the line to board and the food portion small and quality poor."
Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."
Pros: "The food and the first class seating"
Cons: "My luggage was lost"
Pros: "On time departure, staff professionalism, service"
Cons: "Boarding process in terms of travelers blocking boarding lane for other travelers to board. An announcement has to be made several times for travelers in groups 2 through 5 to remain seated and not block boarding lane."
Pros: "Served great airline food, and the staff is very friendly. Free alcohol is also available."
Pros: "I liked everything. Excellent service, friendly crew, very good food, well informed, been travelled with Copa Airlines for a few years now n will continue with them on the future. Great job guys. Thanks"
Pros: "Flight to Panama City from JFK went well."
Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."
Pros: "Me gustó todo, el menú para vegetarianos y demás la amabilidad de todos, el vuelo puntual y bastante tranquilo"
Cons: "Todo estuvo súper bien"
Cons: "entertainment system touch screen was not working. No relaxing music video, meditation videos. new Movie selection was ok only 4 titles, at least one was nominated for a oscar."
Pros: "everything- the staff was friendly, the food was tasty, flight was on time and smooth- what else could I ask for?"
Pros: "amount of leg room"
Cons: "had to go thru a second security check in Panama City and the gate that was used did not have any where near the amount of room that was needed for the amount of people processed for that flight. It was very crowded and noisy."
Pros: "You manage a very short layover between flights via Panama City and the flights were on time both of the ways that I had flown. This is a great thing, thank you."
Cons: "One more water/wine/snack service on the 5+ hour flight from Panama City to New York would have left the passengers less parched."
Cons: "They oversold the flight, so twenty minuted before the plane I found I out they were not giving me a seat and that I had to fly in a plane 14 hours later!!!"
Cons: "They canceled our flight without notice, did not help us find a hotel or another flight and offered us a flight five days later in a foreign country. I am an American from USA and we should cut all contact with COPA airlines immediately."
Cons: "The fact that you do not allow water in the waiting area at the gate after passing the first security check is utterly ridiculous! if you want to enforce that policy you should provide free water at the gate. it was overheated and crowded to the brim and my wife went to get water after having gone through the second security check. She paid $10 for 2 bottles of water at the stand just before the gate and when she tried to come in again they did not allow her to go through... really a ridiculous situation!"
Cons: "The seat was too small. I am 5' 5" and 135 lb and it felt totally small and uncomfortable. I had trouble sitting all the time, the seat also doesn't recline enough. This was a totally awful trip due to the seat."
Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."
Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."
Cons: "The people doing the boarding for the passengers in Belize City are poorly trained and unprofessional"
Pros: "The crew was really sweet."
Cons: "The waiting between flights"
Pros: "i dont know because i stills waiting for it!!!"
Cons: "no comments because i was supposed to be in ny right now amd im still sitting here at the airport waiting for my flight! because of the people in Venezuela! !"
Pros: "The staff was friendly, the food was unexpected but welcomed, and the Copa employees were great at staying on top of me and my friend's progress when going through JFK's security almost had us miss our flight."
Cons: "I disliked having to go through security a second time at the gate when we were in Panama. My friend had to chug a water bottle that she had bought at the airport after already going through security."
Cons: "No lunch"
Cons: "I was on the last row of the plane. I didn't know the plane could move SO MUCH!!! All passengers in that last row were sick with nausea and throwing up, which shows it wasn't only me! If passengers are going to be so uncomfortable in the last row, it should be sold at all!"
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Pros: "Pretty much everything seemed professional and state-of-the-art."
Cons: "It would have been nice to hear the outside temperature announced when we arrived (Delta does it)."
Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."
Cons: "On top of what happened with the flight from NY to Panama the situation wasnt handle any better for the conexion. There was not priority conection to the inmediate following flight to Bogota. We had to wait four more hours to go to Bogota. Also the sits were accomodated terribly for me (I can understand they had to use what was available) but if Im traveling with a minor the airline should make sure the child is seated next or near me. Even though, I understood it was a detail that simply they did not control correctly, I requested to two flight attendants to please fix the problem for me, but I was totally ignored by both. When I told them a second time, they said to me there was nothing they can do. But coincidencially, right after I was told, he sat one passanger whom have not seat assigned, right in front of me on the emergency exit. The attendant said minors cant go there which is true, but I would have seated there, and my daughter on the sit that I was which was right behind me. That plus another rude encounter with one of the flight attendants when I was getting into the plane made of my experience with Copa Airlines my first and only trip with them. HORRIBLE EXPERIENCE."
Cons: "The departure was delayed, but we arrived at the time that was scheduled in New Yotk."
Cons: "We got stuck in taxing for 30 min. We waited for our laggedge more than an hour!!!"
Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.
Better, more recent entertainment selections
Pros: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Cons: "The crew needs to be helpful and be courteous."
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Pros: "Nice and easy flight"
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Pros: "Yes and Yes"
Cons: "Nothing to complain about"
Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."
Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "Wide choice of films on the flight, boarding was hassle free."
Cons: "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
Cons: "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Cons: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Pros: "Flight crew was nice"
Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Cons: "Food and drinks could be better"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "The overall service x"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "Appreciated the staff acommodated me with an aisle seat."
Cons: "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Cons: "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."