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Good to know

Low season

February

High season

July

Cheapest flight

$192

Average price round-trip

$1,095

Good deal round-trip

$509

Good deal one-way

$263
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 18% increase in price.
Flight from Sao Paulo Guarulhos Intl to Miami
(avg. price over the last 2 weeks)
or less
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FAQs for booking flights from Brazil to the United States

Top 5 airlines serving from Brazil to the United States

Scores according to KAYAK customer reviews
8.1
AzulOverall score based on 2069 reviews
8.1Boarding
8.1Comfort
8.7Crew
7.9Entertainment
7.7Food
Airline reviews

Na

Read more about Azul

Na

Pros: "Crew was fine. Seat average."
Cons: "At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous."
Cons: "Food!"
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Pros: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Cons: "more recent movies options"
Pros: "Very clean airplane and excellent crew"
Pros: "Seat not confortable vry tide"
Cons: "Bad size almost became a problem... bins are very small"
Pros: "Same comments as before: comfortable airplane, good food and friendly crew."
Cons: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Cons: "We landed and spend 45min instide the plan to be able to unboard"
Cons: "Food !!!!"
Pros: "Amazing crew and overall experience"
Cons: "No complaints on this one"
Pros: "Food"
Pros: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Cons: "Not enough closed captioning in the onboard entertainment system."
Pros: "Crew was amazing"
Cons: "Better food"
Pros: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Cons: "The snacks could have been healthier and the bathroom could have been cleaner."
Pros: "Everything was very good: boarding, plain condition, comfort, entertainment and food"
Pros: "Seats are hard"
Pros: "Nothing"
Cons: "Tv Service working Priority bording in bus but last to Get into the plane"
Pros: "Best airline in Brazi"
Pros: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"
Pros: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Cons: "Check in using the online system was impossible, even with helpdesk staff assistance."
Pros: "Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had."
Cons: "We boarded just a bit late but still arrived on schedule."
Pros: "Azul service was good as usual. Plane was on time arrival. No complaints"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "SAME"
Cons: "SAME AS ABOVE"
Pros: "The timelly take off and landing... Being on time was a great pleasure."
Cons: "Nothing..."
Pros: "Flights were punctual, seats were better than average, and upgrades were available."
Cons: "Planes needed updating, noises heard were concerning, food was below average, and the landings were a little rough."
Pros: "Very smooth. I slept like a baby, haha"
Cons: "Nothing bad."
Pros: "Business accommodations were great and the staff was fantastic"
Pros: "Flight was on time. Had good weather and a good crew. No problems."
Cons: "If there was anything less than desirable, it would have to have been the snack. But the flight was only an hour and a half so not much was expected."
Pros: "Overall excellent trip"
Cons: "No complaints"
Pros: "economy xtra seats were nice"
Pros: "Crew was very friendly."
Cons: "Organization for embarking was a little messy."
Pros: "Crew was very helpful"
Cons: "Air conditioning in my seat was broken and my blood pressure went down"
Cons: "The temperature at the cabin was to hot during the whole flight."
Pros: "All on time"
Pros: "Seats are fairly comfortable compared to the international flight."
Cons: "No complaints."
Pros: "Gate management, boarding, flight time and amenities were all superb. Their snacks really are as good as advertised."
Pros: "Comfortable flight!"
Pros: "New aircraft and excellent crew members service. Bathrooms always clean"
Cons: "Too many children and very noise"
Pros: "Crew was very nice and helpful. Good selection of movies."
Pros: "Easy check-in process."
Cons: "Weathered interior."
Pros: "Efficient, on time service with a professional friendly staff."
Cons: "No dislikes."
Pros: "Friendly and professional staff"
Cons: "Flight delayed by 90 minutes"
Cons: "Azul changed my seat at the gate at VCP arbitrarily without letting me know. That was a seat I had reserved weeks in advance that they simply changed at the gate without any reason."
Pros: "Everything was just right"
Cons: "Nine hour flight without any entertainment with them rebooting the TV every few minutes.. it was rough."
Pros: "Everything"
Cons: "Nothing"
Pros: "Cordialidade da tripulação. Sistema de entretenimento. Nova sala VIP da Azul em Viracopos."
Cons: "Lentidão no controle de passaporte. (mas isso não é responsabilidade da Azul)"
Cons: "More opportunities for beverage service"
Pros: "Flight was on time"
Cons: "Not many entertainment choices"
Cons: "The plane left 15 mins early and several people missed the flight. customer service of Avianca was horrible, a nightmare. Waited at the airport for 2 hours , no customer service. then called about 10 times , waited on the line another 1-2 hours on multiple calls. had to get a hotel for 2 nights , and they still want to charge me $800+ for another flight - super disappointed!"
Pros: "comfortable seat, plenty of leg room"
Cons: "food"
Cons: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."
Pros: "Window seat"
Cons: "Food"
Pros: "Food was great, in boarding and off boarding was quick"
Cons: "More snacks"
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Pros: "Avianca crew was great, flight was good."
Cons: "Colombian migration was polite and nice but i was held because my entry to the country did not appear in the system. I was told thar if things did not cleared, i would be fined for irregular entry."
Pros: "Got the emergency exit seats, extra leg room"
Cons: "Choice of food"
Pros: "Good service"
Cons: "Food"
Pros: "Great customer service"
Cons: "Everything was perfect"
Pros: "Kindness"
Cons: "Food and entretainement"
Pros: "The crew was excelent"
Cons: "The fly was delayed."
Cons: "People were NOT following instructions at boarding time... even though they were giving us instructions about who was boarding... I mentioned it to the agent when I boarded and he replied “No, that’s not true” when I was seeing who was boarding and when... if families with children were called... even single travelers were boarding the general boarding line... nobody really cared"
Cons: "Delay. I missing my train in Miami"
Pros: "Overall everything went well. Boarding was easy, quick, and the crew very helpful."
Cons: "I felt the space between rows is a bit tight and the food was fair."
Pros: "Food, entertainment"
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "Terrible serive"
Pros: "THE GOOD SERVICE"
Pros: "Crew service inflight are very well trained."
Cons: "After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service."
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Pros: "Good service well kept airplanes"
Pros: "Experience with Avianca is terrible, the staff attitude is terrible, the company is full of problems with their unions and the employees have the attitude that the customer has to suffer it"
Cons: "everything on the ground one the plane pre and post flight"
Pros: "Entertainment was good. Comfortable airplane. Crew was polite and helpful. I don’t usually eat in a plane, but the meal was not bad at all."
Cons: "First of all the flight was very late, so I missed my connection flight from Miami. I couldn’t get home on the other airline because it was full, so I had to buy another ticket to another city and had a family member pick me up, so we drove an additional hour. From the time I went to the airport in La Paz, took me 24 hours to get home. I had to work the next day."
Pros: "Crew is always smiling and pleasant"
Pros: "I like the the crew they were very nice and polite"
Cons: "Some of this stuff need to be a little more friendly and courteous"
Cons: "I had cancel my flight with Avianca due to hurricane Irma and the airline would not cancel. It does not want to return the money"
Cons: "Called "customer service" and they changed my tickets. Tried to rebook 3 times but each time was a problem and lost each of the 3 reservations because they can't take payments. They should not have changed anything to begging with. It's a trap! Now I have to figure out how to get my money back."
Cons: "Apparently our seats got sold to someone else and they had to send us to Panama and then Miami with another airline (Copa Airlines) with their oldest plane. Longest and slowest line at check in counter. Very disappointed. They said we were going to get a refund and haven't seen it yet."
Cons: "The direct flight to Miami was postpone at 1:00 in the morning. They sent me to Panama and then to Miami in the last back seat of the 2 flights. My suitcase is still in Panama. Not delivered in Miami. The flight Panama-Miami was really dirty. What a disaster!"
Pros: "The airplane is confortable"
Cons: "When We proceed to check-in to checking our bags, we have an issue with the weight. So, to compensate, we remove some itens from our bag and put on our carry-on bags. The employees of the Avianca realizing that told me that I need to weight my Carry on bag. I never see something like that before, I ask to her if everybody need to weight the carry on bag, She told me yes, but I stay on Checking places for a long time and I don't see anybody weight theirs carry on bags. Basically the company want to get my Money forced me to pay for extra weight."
Pros: "Much better boarding experience and many new movies to choose from. I watched the new Beauty and the Beast."
Cons: "Their protocols for taking off and landing are a little dated. Passengers are not allowed to use blankets during take off/landing, also all window shades have to be open. They were very serious about it."
Cons: "Only a few very all movies to chose from on a 6 hour flight."
Pros: "Modern comforts, pleasantries, good service, clean, spacious Searle Inc. Great experience. Felt like flying in the old days. Great planes."
Cons: "Na"
Pros: "Wonderful surprise to have a nice meal, blanket and pillow on a 4 hour flight. Very impressed with the comfort of coach"
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Pros: "Their service has lowered the standards though and that is why I do not grade them 5 stars. In particular the crew in the plane was not as nice and the food was not as good as before. Compared to other airlines I frequent though, Avianca is the best."
Pros: "On the flight down from Miami to Cartagena, we did not expect a meal...and since we are all vegetarians, pretty much did not get one, but the flight attendants gave us what they could. I called Avianca and requested vegetarian and received for all 6 of us! Also, pleased that my whole family was seated in one row."
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "Just a very good honest and helpful airline - a first class service from a reasonably priced airline. I was in business class and extremely comfortable and very reasonably priced for the extra room and service"
Cons: "My office in UK needed to change my departure day electronically. She was told she needed (for complex reasons) to go to London to do this - ridiculous as we live on the Isle of Wight. The other option was I needed to go to the airport to change it and pay supplement. Luckily it was only a 30min taxi ride from my hotel. The desk staff could see the issue and resolved the problem within 20mins - extremely helpful. A shame this could not be sorted in UK by phone and email"
Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"
Cons: "Bad service, worst customer service, we asked for vegetarian meals and never served even though they were confirmed."
Pros: "Very nice flight. On time and great service!"
Cons: "Headphone jack didn't work correctly. Had to hold it in for as long as I wanted to listen to the tv"
Pros: "Fast boarding, left on time"
Cons: "Hard seats, not enough cushion, flavorless food."
Pros: "All was really easy and good! Me and my Family really enjoyed the flight."
Pros: "Again the attention given by the crew. The comfort of the seats. meal. The variety of the movies for entertainment"
Cons: "none"
Pros: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Cons: "The food was decent but my return flight was better."
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Pros: "Punctuality"
Cons: "Comfort"
Pros: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Cons: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Pros: "Nothing"
Cons: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"
Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Pros: "Amazin !! Thank you"
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "No like"
Cons: "the will of the counter attendant of the chekin, he did not help me at all"
Pros: "Crew were friendly, drinks plentiful, food decent."
Cons: "Plane delayed both legs, no communications from airline, no assistance or compensation offered. Ancient plane, one film on a 9 inch screen about five rows away. Terrible sound. Huge queues at check-in. Took seven (literally) employees to work out how to cope with a US visa (vice an ESTA)"
Pros: "I really liked the crew"
Cons: "The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient."
Cons: "I didn’t know I need an app downloaded ahead of the flight in order to watch movies. They did not have seatback screens on this flight"
Pros: "Food was good in Business class. Very friendly crew"
Cons: "Counter at LAX a little crowded"
Cons: "Seats very small."
Cons: "No fue informado que el asiento 10 no reclinaba ."
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Pros: "Fast boarding service and good IFE system. Food was ok but not desert."
Cons: "They took more than 30 minutes to deliver our bags at FLL airport. Very long time for this service, not good."
Cons: "This airline has no concept of service. We were treated poorly by the ground personell as well as the board crew. Also, the airport in Panama is very bad. It's expensive and the food and beverage offering is limited. Avoid!"
Pros: "Atendimento no aeroporto, embarque, entretenimento e comida."
Cons: "Pontos a melhorar: poderia ter cobertor e travesseiro para todos e as poltronas serem um pouco mais confortáveis."
Pros: "Clean, courteous, respectful and comfortable!"
Cons: "Vegetarian meals were served with bread that was not fresh"
Pros: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Pros: "Crew are nice people."
Cons: "Food is not pleased and not very comfortable."
Pros: "All the services at the plane were very good"
Cons: "The order at the boarding in Istanbul and in Panama, were poir, with no preference for freq flyers"
Cons: "Delayed departure. Small amounts of food."
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Cons: "No outlets"
Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"
Pros: "The food and service was great!"
Pros: "TODO, el cumplimiento, su puntualidad, el servicio, excelente"
Pros: "Charly was the best flight attendant ever!"
Pros: "Service."
Cons: "nothing"
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Pros: "Friendly cabin crew"
Cons: "Small airplane with no updated entertainment system"
Cons: "Service is terrible, flight attendants don't seem to be very professional. Snack was terrible quality (two pieces of cheese and 6 grapes), breakfast was bad too. Quality of wine was bad, no Champagne, cheap Cava Entertainment system outdated, seat not very comfortable."
Pros: "food and drinks!!!! wow!!!"
Cons: "having to get up at the terminal and stand in line to send things through security and than sit back down...ridiculous!"
Pros: "the crew was good"
Cons: "star alliance member. worst seats. somehow you let two parents and two children have two seats. screaming, crying, smelly. add to the fact we were on the tarmac for an hour before take-off. i dont usually write reviews because they are good overall but this was horrible all around"
Cons: "There should be more entertainment"
Pros: "Friendly crew, good food."
Cons: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Cons: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"
Cons: "A wheelchair was requested at both airports for boarding and at arrivals. On May 10, flight 265 they provide me with one up to the boarding door and advice me that they did not have personnel to provide the service from there to the plane entrance. That also happen to other people that were handicap. After discussions and protest they provide one person to move one by one the persons that were handicap."
Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."
Pros: "Once I boarded the flight, everything was pretty standard. They had charging ports in the seats."
Cons: "Unlike other airlines like Delta or United, Copa doesn't ask people if they want to take a later flight for travel credit when a flight is over booked. They randomly select people who get pulled out of the boarding line, even though I already had an online boarding pass. They cite something in the fine print that says you can get kicked off a flight if you don't check in at the front desk with the gate attendants 90min. before the flight. Again, I already checked in and had a boarding pass on my phone. After getting kicked off, the service continued to be poor and they blamed those of us who got kicked off for being 'late.' All of us were there in the terminal well before boarding."
Pros: "FLL's airport is much less congested"
Cons: "Only two Baggage return conveyor belts in FLL the monitors are not accurate as to which of the belts the flights will be unloaded."
Pros: "Airplane clean, staff was friendly, couteous and mostly bilingual. Food and drinks were appreciated and of good quality. We were allowed to check 3 bags without addt'l charges. Definitely felt welcomed and would fly Copa again."
Cons: "Long wait at airport check in so glad we arrived almost 3 hrs before our flight. Staff was pleasant but for some reason desk agent told us that the flight was completely sold out and without telling us, put my wife and I in middle seats in different rows. We were at airport very early and didn't realize until boarding what she had done. In flight staff assisted on the flight and moved us to an exit row where we were able to sit together. Luckily I counted at least 6 open seats and in the end we were happy. I'm not sure why she did what she did. Ironically, she (gate agent) was incredibly nice. Maybe it was simply and honest mistake."
Pros: "Food and beverage service. Blanket & attention of staff...helpful. Free bags check."
Cons: "Pilot talked to fast...could never understand his announcements."
Pros: "Overal a good experience"
Cons: "Just couldn't eat most of what was served cause I'm vegetarian."
Cons: "Food is terrible. 7 hours flight and a snack and a very poor breakfast. Small and disconfort seats"
Pros: "I loved the drink service. Star Alliance aircraft continue to impress me with their cleanliness and maintenance. The crew service is wonderful. I thought boarding was standard, compared to other airlines. The in flight entertainment was a positive surprise."
Cons: "If you stick to your part of the Panama City terminal, there may be VERY limited food options. For me the only food option in the area was a tiny fried chicken stand."
Pros: "Comfortable seats and excellent flight attendant service"
Cons: "N/A"
Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "the cabin and seats are old and seems dirty"
Pros: "Crew was good"
Cons: "Seat not comfortable"
Cons: "Good airline, will fly them again"
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Pros: "Friendly and correct cabin crew."
Cons: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Pros: "Very pleasant and professional crew."
Cons: "Bad"
Cons: "Food quality can be improved a little"
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Cons: "Cadeira dura"
Pros: "Everything is amazing"
Cons: "Everyone"
Cons: "Poor food"
Pros: "yo tenia comida kosher y no me la dieron"
Pros: "I love it ! Everybody very friendly and the food was good"
Cons: "Maybe offer a little bit more food"
Pros: "Comfortable"
Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."
Cons: "The temperature should be a bit warmer"
Cons: "Food"
Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"
Pros: "n/a"
Cons: "n/a"
Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Cons: "Lack of food!! LATAM you are doing it wrong"
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Pros: "Said Paulo airport was chaos but flight was great"
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "The crew was very kínd!"
Cons: "Couldn’t check in on line"
Pros: "Nothing"
Cons: "It was nasty, disordered. Bad experience"
Pros: "Aircraft condition, crew professionalism"
Cons: "Boarding process in Lima airport"
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Cons: "Seat space,"
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "Nothing"
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Cons: "Flight attendants not wiling to help!"
Pros: "Not much."
Cons: "Everything"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Cons: "Friendly staff. Took great care of my grandma"
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "Entertainement system, lightening system."
Cons: "Breakfast could be improved"
Cons: "Departure delayed. Seat does not recline. Not even a good foot rest. On first class."
Pros: "the flight was on-time"
Cons: "Food could have been better"
Pros: "Excellent flight. Aeromexico is great"
Cons: "Nothing"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Pros: "Great cabin service from Ruben"
Cons: "Pretty basic food offering"
Cons: "2 hour delay, terrible"
Pros: "great service"
Cons: "the food"
Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Pros: "The business class amenities were amazing. Food was great and service was great."
Cons: "Food is baad"
Pros: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Cons: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Cons: "The flight was never listed on any airport screen and the gate was not provided on my boarding pass (this was after I couldn't get a digital boarding pass for no reason that was ever explained to me). Stressful and frustrating experience."
Pros: "Everything, it was punctual dispite the chaos México City Airport is, the food was awesome (first class) and we arrived sooner."
Cons: "This is not about Aeromexico. Migratory police is hard now, do not have connections inside the States or you would loose it"
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Pros: "I like the entertainment choices and the blanket."
Cons: "Food could be better."
Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "Coming back was okay, fly attendants were nice everything was good. thank you."
Cons: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Pros: "I enjoyed the hot dinner with red wine."
Pros: "Flight attendant Antonio was great! Friendly, funny and kind."
Cons: "The food was pretty terrible. I'm certain the yogurt we were given was spoiled. The plane also suffered from broken flaps, which meant we went in for a "high speed landing." Not ideal. Shouldn't these things be fixed before an international flight?"
Cons: "The airline"
Pros: "Punctuality"
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Pros: "Nothing"
Cons: "Terrible staff"
Pros: "Entertainment was good, as well as the crew"
Cons: "I got sick with the food, and the flight was delayed, I'm visiting just for the weekend, so time is very important to me, if you add this two issues, well it's not the best of my trips"
Pros: "Food!"
Cons: "Crew ladies were a bit rude, it was a long flight and a smile wouldn't have hurt instead they looked people like they were aliens speaking a nonexistent language."
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Cons: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Pros: "Nothing"
Cons: "Entire experience. Fly a better airline"
Pros: "Nothing."
Cons: "Worst customer service, ticket reps are rude and lack any kind of sympathy. Flight attendants were rude and inattentive. I will never fly Aeromexico. I will avoid it like the plague. If you can go through another airline."
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Pros: "Some of the staff (especially at the counter) was nice. The entertainment was good."
Cons: "Flight attendants weren't particularly nice or helpful. No veg options to eat. Had to wait forever at the tarmac."
Pros: "Entertainment system is excellent"
Cons: "Movie choices were average. More new releases."
Pros: "Is on time"
Cons: "The food is terrible"
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Pros: "Nothing"
Cons: "I had purchased a ticket to fly from Puerto Escondido to Mexico City on Thursday, November 24. When I arrived at the airport, I came to an airport that was "shutdown". According to a few people I spoke to, it was because of a protest. I was not emailed or notified that I was wasting my time and money trying getting to an airport that wasn't flying out any planes that day. I was very distraught and disappointed because I am a foreigner and there was no representative front the airport or airline that this was happening and what's are the next steps I should take to get on the next plane back to United States. I spent hours and hours calling Aeromar about rebooking my flight for tomorrow so I can get out of this city. It was a nightmare on the phone because it was like the employees were trained not to help. I was told it wasn't their fault, and I need to call aero Mexico to get this straightened out. Not one employee from the many I spoke to consistently throughout the day tried to rebook my flight. They wanted me to pay for another flight which is absolutely ridiculous. I missed my flight because of some protest, something not in my control, and i kept being told too bad. I did not get offfere one solution by your staff. I was left to figure what I was going to do by myself. I didn't leave Puerto Escondido until 24 hours after I was suppose to and it was not by the help of your staff. Because of this, I will highly consider not buying tickets from this airline of their is any other option because it was an awful experience. One of He aero Mexico employees told me to stop acting childish because I was upset about missing my flight for reasons i didn't control. The customer service for aero Mexico was worse then aeromar. They kept blaming aero mar and kept saying they need to figure everything out, yet these two airline work together. Aero Mexico is the one that helps get the flight to other smaller cities. All around I had a miserable day and not one person I called from aero Mexico, like aero mar helped me or offered a solution."
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Pros: "On time. Comfortable. Curtious."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Pros: "Nothing"
Cons: "Everything"
Pros: "Aeromexico sucks"
Pros: "Comfortable seats, good service, convenient schedule, personal entertainment available"
Cons: "A broader selection of new movies releases would be great"
Pros: "Great service from Aeromexico staff, & good food Tech friendly (charging station for phone/tablet) tvs. Comfy Seats"
Cons: "The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great"
Pros: "I liked it because the fly was on time"
Cons: "The part I didn't like was that my fly had a connection in Monterrey Mex. and I had to wait for about 11 hrs on my fly from Monterrey to my destination ( Mexico City)"
Pros: "Overall the service was nice. It's a shame that the negative had to detract so severely from what was an otherwise nice trip."
Cons: "I'd been warned that Aeromexico is notorious for baggage weight overages. When returning to JFK from Mexico City, I was lucky with my checked bag, but when boarding the flight, an employee had me put my carry-on, my purse, the heavy wool coat I had removed during security, along with a 1.5L bottle of water and other items I'd purchased in the terminal, on a scale, then declared my carry-ons were 4 kilos over the airline's allowance. I then had to head down the terminal to a customer service desk to pay ~$60USD so I'd be allowed to board and not miss my flight. I was the last person on-board. They didn't do this at JFK on my 1st leg of the trip, as I suspect they know they'd never get away with this in the States. I spoke to employees aboard the flight, then at JFK upon arrival, and also on the phone. No luck yet regarding a refund for highway robbery."
Pros: "Nothing"
Cons: "The JFK airport has no connection between terminal 1 where the domestic flight arrives with terminal 4 where the international flight zone is. I had to take a train from terminal 1 to 3 and then go outside the airport, walk on the street for 3 blocks and get into the airport again. Once inside terminal 4 nobody could help us (we were 20 people doing the same connection) and we went from one person to other asking what to do next and nobody knew. We were so afraid of losing our flight. Finally one police person helped us and we had to pass check point again when we had to take our shoes and be scanned again. Then we had to run because the plane was leaving. This was the worst traveling experience in my whole life. I tweet about it and I had no response."

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