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Top airlines flying from Bermuda to New Mexico
Scores according to KAYAK customer reviews
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "All good"
Cons: "Had tv screens that actually turned on"
Cons: "Had to check carry on and then go to baggage carousel delaying my getting out of the airport"
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Cons: "The specific plane we had for the short trip had mediocre TVs and the seat's headrests were too short for me to comfortably put my head back."
Cons: "I usually love jetblue but everything was done wrong here. 2 hr delays were predictable yet gate agent told us nothing, kept saying we’d be boarding any moment but the crew hadn’t even arrived yet . Flight was overheated, WiFi didn’t work. Biggest prob was not keeping passengers honestly informed"
Cons: "No complaints. Would have been nice to have a breakfast but a simple snack was okay."
Cons: "No hot beverages available."
Pros: "San Jose boarding was very quick and orderly to New York. And, The TV was not working and the flight attendants were very kind to let me sit in an empty seat to watch TV."
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Pros: "On time. Huge space room for my leg."
Cons: "Old screen tv monitor"
Pros: "Crew was great."
Cons: "There was a mechanical issue which delayed boarding, but they tried to accommodate accordingly."
Pros: "Overall one of the smoothest, most hassle-free flights I've ever taken. Y'all good."
Cons: "Leaving Bermuda, obviously."
Cons: "Flights were delayed coming and going. Flight attendants were not focused on taking care of customer needs. No advance warning on web check in that for international flights web check in was not available."
Pros: "We eventually got there"
Cons: "No communication, no direction. Over an hour late and it was handled so ineffectively"
Pros: "In-flight entertainment was excellent: many options including in-flight wifi."
Cons: "I think it is time for US airline companies to provide complementary meals in their long flights. A 6 hours flight with just a small bag of chips? European airlines offer a complementary full meal even with a 2-hour flight..."
Cons: "The company neglected to resupply the blankets for sale and it was so cold."
Cons: "Long and torturous boarding at the gate in Mumbai..."
Pros: "Everything was awesome , except for the food. The crew was very friendly and helpful. The entertainment choices were great. The seats were amazingly comfortable."
Cons: "The food choices were not appealing at all."
Cons: "Delayed 2 hours. Poor communication regarding delay."
Pros: "Seats were pretty comfortable with decent legroom."
Cons: "Plane was freezing cold, but a blanket had to be purchased."
Cons: "I had to check my bag that was clearly under the limit I have flown with the same bag several times on JetBlue and never had an issue until coming back to Pittsburgh from Fort Lauderdale"
Pros: "Mother Nature gave us grief but the crew made the situation very tolerable. They were attentive and accommodating and were sincere when they apologized for the delay...that wasn’t even their fault!!"
Cons: "No WiFi or movies. Oh well...snacks were great."
Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"
Cons: "The tv did not work and the stewardess was rude she never offered me a drink and when I asked her politely she sort of said too bad. Her name was. Takisha. She took a long time to bring it and without a napkin"
Cons: "Flight was exceptionally hot, not only in my opinion, but that was also the opinion of other in the row on flight"
Pros: "The fact that I finally reached my destination"
Cons: "The flight was delayed. The gate changed. The flight did not leave until an hour later a AFTER the delay. My seat was switched and the new seat DID NOT recline. I paid more for this flight because I didn’t want to reach me destination late at night. I still reached my destination at 10:00pm. I could have save $50.00 with the later flight, but I ended up paying more for less."
Cons: "Late departure"
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "Todo bien y muy rápido"
Pros: "good leg room, snacks, pleasant flight attendants"
Cons: "I know it's hard to make a 14+ hour flight in economy enjoyable, but more varied food selections and better/more current movies to choose from would have helped."
Cons: "Got ruff at the end"
Pros: "Polite and attentive service Early arrival Thanks"
Pros: "4th time on jet blue and it is a great experience. Room is by far the best of the carriers I have used. Flight crew friendly and engaged. Boarding a breeze as well. Efficient and uncluttered. Will be back for sure."
Pros: "Our flight was a short one (JFK to Bermuda) so it didnt provide a real opportunity to get a feel for JetBlue but our impression regardless was very good. There was ample leg room and the attendants were prompt and courteous."
Cons: "My only issue with the flight was the cleanliness and fit and finish with the seats. It gave the impression that it was an old aircraft and the seats bore the crumbs and creases of all the past passengers that sat there."
Cons: "Boarding process needs more work. Boarding announcements need to be loud and clear."
Pros: "leaving Bermuda for a few days with my wife. What's not to like about that???"
Cons: "Pilot came in quite hot at JFK. Other customers said the same thing. Fair amount of turbulence, but there isn't much that the pilot can do with that."
Cons: "Grossly delayed"
Pros: "Everything went erfrvtly and arrived early. Tough to beat that!"
Pros: "Landing home"
Cons: "9 hour delay in terminal. Not enough seats for everyone."
Pros: "Boarding first from rear seats worked for me because that's where I was sitting. Worked also for people in rows before they were announced. Gate agent didn't care I guess. My row mates get credit for sharing my middle armrests. Seats are tight. Loved the free Direct TV. Perfect for longer flights. Chose no food"
Cons: "Boarding first from rear seats worked for me because that's where I was sitting. Worked also for people in rows before they were announced. Gate agent didn't care I guess. My row mates get credit for sharing my middle armrests. Seats are tight. Crew didn't enforce the 'upright & locked' in row ahead at landing"
Pros: "The people who worked there were professional. The other passengers were nice."
Cons: "The seats, even the upgraded ones, didn't recline sufficiently to let my head drop back. This meant that for a period of four plus hours, I was stuck in an incredibly uncomfortable sitting position -- tilted slightly forward, via the placement of my head. And it also meant that the only way to try to sleep was by pitching forward over the tray, hunched forward in a way that didn't allow me to breathe fully. I tried slouching down, and it didn't help. The way that the lumbar was positioned also pushed me forward. The pillows were too small to lift my head much off the tray. Perhaps it's my height and weight. If I was shorter or taller or thinner, my options might have increased. Regardless, if the airlines are going to squish us together, they might consider how to give us some flexibility with regards to placement of back rests, like we have in cars -- adjustment of lumbar curve."
Pros: "Free Wi-fi"
Cons: "Delayed multiple times and a major gate change, then sat on runway awaiting takeoff for 30+ mins."
Cons: "Long wait for everything."
Pros: "There was no food or entertainment options so should have a N/A option"
Pros: "The entertainment on this airline rocks! A great variety of free movies, Dish TV channels, and free wifi! The 5 hour flight went by too quickly! Also, the check-in crews were super friendly and helpful with gate checking our bags."
Pros: "- Slight delay taking off but we arrived early and we were updated at every point of the delay (it was <15 minutes) - Very pleasant flight attendants and crew - Comfortable seats and more leg room than any other flight I have taken"
Cons: "They wouldn't let us move into the exit seats even though they were all empty (without paying on board)"
Cons: "Very full flight when covid cases are at all time highs. Not possible to social distance in these conditions."
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Cons: "A tv on plane"
Cons: "Everything AA did nothing right."
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Cons: "Snack selection"
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Cons: "Flight could have been on time"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Pros: "Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed"
Cons: "So many ways"
Pros: "on-time, courteous flight staff"
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "Seats, flight ride."
Cons: "I booked two seats for my girlfriend and I and were given two window seats. Bogged early enough so should have put seats together. Now knowing I needed the app installed on my phone to watch entertainment, and not having wifi to download. The AC vents are a bit too soft."
Pros: "Cabin crew were good. Their service was good. And quality of flight and food was good"
Cons: "My flight from dallas got delayed and hence I missed my flight to Bahrain from Heathrow. They hence booked me on a british airways flight, bt after i reached delhi, i did not receive my checked bags. I still have not received my checked bags"
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Pros: "On time"
Cons: "No food and no entertainment"
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "The crew were attentive."
Cons: "There was no entertainment. The boarding should start from back to front."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "IFE very good"
Cons: "No legroom"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
Cons: "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Pros: "Flight attendants were attentive and pleasant"
Cons: "No IFE, bug not a big deal I had my own."
Cons: "No problems."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Cons: "Flight path at the end had to many turns kinda made me sick"
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Pros: "Very pleasant employees at the Hattiesburg/Laurel airport. We were thanked for our patience even though it wasn't directly their fault for the call-out."
Cons: "They kept delaying the flight in Hattiesburg because of someone who called out earlier in the day. My family had to take off of work early to take me to the airport and it was difficult to know how late they could work due to the flight delays."
Pros: "Flight attendants were ok, performed duties as expected."
Cons: "AA's seats are sooooooo close together, that there is nowhere near enough room to stretch or raise legs. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Cons: "Prices are high and changes are frequent on rates"
Cons: "One hour late"
Pros: "Flight got cancelled"
Pros: "Boarding was quick. The flight attendants were very nice.We had a large group for a wedding. They hung the gowns for us."
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Cons: "Had to cancel cruise but could not cancel flights without paying fees that were half the fare price. Would have been cheaper if we bought direct from the airline."
Cons: "Lots of turbulence."
Pros: "American airline flight to Paris was great"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Handicap boarded with sufficient extra time"
Cons: "Not enough room."
Pros: "Friendly crew."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"