It was my first trip with BermudAir and a great experience. Organized boarding and the staff were polite and professional. The Bermuda shorts on the male attendants is a nice touch! I look forward to flying with BermudAir again in the near future!
Excellent, as always. Friendly, free in-flight service of drinks and those delicious chocolate chip cookies. Arrived 17 minutes early. However, no in flight entertainment – 2 hours to read a book!
It was perfect! Will try to use BermudAir when it works.
great! appreciated the last minute upgrade to Comfort+ exit row, as well
Crew completed ignored our aisle when giving snacks and coffee
The WiFi on the plane was out. I also thought movie options were lacking.
They changed my seat assignment from window to middle. I have a physical need to sit by the window because of spinal issues. I unboarded in pain, I also was placed between 2 very large men. I am very disappointed and now dealing with the physical aftermath.
These Delta 717 jets are ancient. No entertainment and you have to pay for WiFi that barely works and goes in and out the whole flight. Delta should be ashamed flying this garbage.
The crew were awesome and ready to help as much as possible. The gate agent in Atlanta was tremendously helpful. The delays were ridiculous. Getting home at 4am when I could have driven home faster was unimpressive. Being delayed for countless hours through the night wasn't a great travel experience.
The staff and crew were wonderful. The delays were atrocious. The missed connections problematic. Getting home at 4am and having to go to work at 8 am, not a great situation. The gate agent in Huntsville was amazing. She helped everyone efficiently and with excellent problem solving skills. Her communication was helpful, timely, and thoughtful.
My seat was changed without my consent. It wasn’t a major deal but annoying.
Flew in first class. It received service and attention that would be considered poor even by economy standards.
Great quik boarding, friendly gate agent and crew. Let early
Price was crazy watch it if you Chan he your flight
The price. Omg $1100. Was crazy and it was not clear on the website.
Excellent. I had a medical emergency on flight SNA-ORD and the attendants were very helpful.
The flight crew was the worst I've experienced. If they worked for me, I would fire them immediately. They never smiled, they seemed angry and avoided passengers as much as possible. The food was not edible, and my luggage was lost. I will never fly United again!!!
The united employees at the gate treated me very rudely and called me nefarious
The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C
My flight got cancelled. Couldn’t get my luggage. It arrived at my destination ahead of me. I didn’t get my preordered meal. Had to spend the night in the airport.
The crew was good, the WiFi was amazing, but the plane was meh. Uncomfortable first class, not enough room for baggage. My stuff ended up being behind my seat, so I had to sit on the plane for 20 minutes before I could get to it after landing.
food /beverage service was limited to one time which was unexpected for a flight that long. food wasn't very good.
It was a really seamless flight and the entertainment selection was excellent.
Every thing went smooth. No complaints except deplaning could have been quicker
I was grossly overcharged to change my return flight. Had to do it through Kayak because it was booked that way and I was not given the fare price listed at the time on JetBlue or kayak. Was traveling with another couple that booked directly through JetBlue and they paid the $100 change fee and the difference between what they paid originally(same as me) and the displayed fares and it was less than $400 total for two tickets. I paid almost $700 to change the same fare tickets they purchased and had to pay again for upgraded seat selection that I previously paid for on top of the almost $700 increase. Difficult to talk to the kayak representative because of his accent. Told me I had to wait for confirmation to be sure it had been changed and that I could take up to a few hours. The call itself after the wait time took almost 30 minutes, which could’ve been done directly on JetBlue in 2 to 3 minutes.. My husband and I were given separate boarding zones. They would not let us board together. I had to board in the last zone. They made me check my bag even though my husband told me that he had a spot to put my carry-on. Since he boarded before me. The flight crew tried to accommodate, but the woman that was boarding in the terminal came down and would not let me take my carry-on. She was aggressive, rude and condescending to everybody in line and told them she was being audited. When I told her that my husband had secured a spot for me to put my carry-on with his backpack, that would then move to under the seat. She told me that she couldn’t play favorites, although I was second to last to board the plane since my boarding zone was changed. They told me because I forwarded my husband his ticket that’s what separated our boarding zones, but would not allow us to board together. The volume on my TV would not work, and my upgraded seat would not go into the fully upright position so I was told repeatedly during takeoff and landing to put my chair into the upright position which was embarrassing and uncomfortable to be told assertively so many times. I will not book through kayak again.
Nice plane, with TV, comfortable seats and leg room. Updated regularly on time changes
Overall, it was a fantastic experience had no movies up charge for everything haven’t flown in many many years. Crew is fantastic. Flight was good overall great experience.
What's not to like? Value?definitely. Every JetBlue member was extremely friendly on this flight. Very very nice new-ish aircraft,plenty of room. GOOD coffee. Entertainment,I didn't need it,but I think its available. What to do better? Well,there's nothing we can do about the other people, unbelievable how some folks are operating. Just don't allow people to lug all their stuff onto the aircraft. 1 bag. That's it. Be easier for you too. I personally would enjoy more options in schedule. One flight in and out a day is warranted given the local,I understand, but the times are inconvenient. Again, I completely understand why it is that way,It would however be great to have different options.
Had to wait over an hour in line for a Jet Blue agent to appear at the the counter. Ended up a customer service agent from another airline lines helped to check us in, and boarding pass,
Thought the economy premium experience would match that of the Amsterdam to Boston flight. Aircraft was older: chair didn’t lean back. I had to buy a blanket, which on the flight over was complimentary. Flight crew seemed disinterested all around.
Paid relatively a lot of money for a not comfortable seat. I would not take this service again until seating is improved. Food also not up to standard for price paid.
I propose enhancing the legroom across the entire cabin seating area and expanding the snack selection. The airline companies should prioritize customer needs over the extravagant and unjustified salaries of upper management.
KUDOS TO ALL THE CREW PROVIDING ASSISTANCE WITH PASSENGERS ON A WHEELCHAIR. ON BOTH FLIGHTS THEY HUSTLED TO TAKE MY RELATIVE TO CONNECTION ON TIME. THEY DESERVE A LOT OF CREDIT!
My feedback from the trip to Columbia to Chicago was meant for Chicago to Denver.
The plane was delayed after we boarded - although they sent an email to my work email (which I did not get until later) there was no announcement from the PA about the delay in flight. Fortunately, they made up the time in the air and we landed around the original time.
I couldn’t get a beverage because my tray table was broken
The staff and flight were great! The inflight enteretaintment did not work from EZE to MIA. They attempted to troubleshoot but exhausted all options.
Comfy and timely flight thanks to Cathay to all crew and the captain for our smooth landing.. above all thank You Lord for our Safe flight ❤️🙌🙏🏽
I liked that 5 pound refreshment voucher was given for 1 hr delay. Staff were courteous and professional. I was expecting more for the 2nd meal (pizza). Usually for a long flight, the 2nd meal is something like eggs/sausage/potatoes/fruit/dessert.
I love having an opportunity to choose different the dietary restriction. Crew was very nice. I was watching movies & TV shows entire flight.
Departed late but made up the time en route. Uncrowded and clean aircraft.
The food service is non existent. Crappy cookies and a drink. Plus no entertainment worked in whole row.
Had to gate check bags, even though was empty spaces in overhead bins. No entertainment.
