BIO - IAD
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BIO — IAD
Dec 5 — Dec 121
Round-trip
1 adult
Economy
From?
To?
Sun 12/5
Sun 12/12
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When to book flights from Bilbao to Washington
Estimated round-trip price
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- Looking for a cheap flight? 25% of our users found flights on this route for $546 or less one-way and $854 or less round-trip.
- High season is considered to be February, March and April. The cheapest month to fly is February.
- Morning departure is around 27% more expensive than an evening flight, on average*.
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Top 5 airlines serving Bilbao to Washington Dulles Intl
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13378 reviews
8.0Boarding
8.0Comfort
8.3Crew
7.9Entertainment
7.5Food
Pros: "Every thing was very good"
Pros: "Seating was comfortable. A meal was offered."
Cons: "Flight attendants could be friendlier."
Pros: "Seats are good and crew excellent"
Cons: "I miss the jack Daniels"
Pros: "El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!"
Cons: "Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación. Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible"
Pros: "Perfect trip"
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Pros: "Only one crew member had common sense"
Cons: "Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”"
Pros: "Excellent"
Pros: "4 hours short time."
Pros: "Friendly crew"
Cons: "More water offered during trip"
Pros: "Online check-in, boading"
Cons: "Food"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Pros: "I like how the Avianca was punctual in departing and arriving a little early on the round trip flight to El Salvador. The airline was clean and the seats were comfortable. I like direct flights and the flight attendants were attentive when passengers had any issues. The bathrooms were cleaned."
Cons: "There was not anything negative that I experienced on my recent flight to El Salvador."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Cons: "It was delayed 4 hours!!!"
Pros: "Great flight on time and service was awesome"
Pros: "The food was delicious"
Cons: "No comment I like everything"
Pros: "Great entertainment system at each seat."
Cons: "The person next to me on the flight took up more than one seat and the small seat in economy didn't leave me with a comfortable amount of space. On the long flight the crew only came by once to offer a beverage with the meal. They also only gave an extremely small cup of soda without even providing a full can. Myself and all those around me spent the flight thirsty."
Pros: "Todo estuvo muy bien lo recomiendo gracias"
Cons: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."
Pros: "I arrived to my destination safely."
Cons: "Sound didn’t work for the sreen in headrests on my whole row. Asked if they could reset, kept being told they would, but never did. Seats are extremely uncomfortable. Butt and back hurt. No good air circulation, especially if you sit by the window. The middle seat feels it more. Lack of caring from crew unless you spoke Spanish."
Pros: "Excellent service. I difiniitely vill fly with Aviaca. Thanks!!!"
Pros: "Nothing"
Cons: "Flight was changed last minute and there were no other flights available for 6 days"
Cons: "The audio/video was broken. TVs were fuzzy and audio was horrible. Fuzzy white noise mixed with random sound. Tried personal and Avianca head phones...same result."
Pros: "Easy flight to Dulles. It's always nice to be fed too. Professional flight attendants."
Cons: "Everything was fine. No complaints."
Pros: "El servicio."
Cons: "El avion no era internacional, sin embargo, era por las huelgas de los pilotos."
Pros: "No dislikes"
Cons: "Everything. Arrived 15 min earlier while departed 15 minutes late"
Pros: "I love Avianca, I wish I could fly everywhere I go with them"
Cons: "They always seem to misplace my miles information. I had to get a new card even though I have traveled with them FOY MANY YEARS!!"
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Cons: "The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again."
Cons: "Did not fly as scheduled - still in Bogota"
Pros: "Quick boarding, friendly crew"
Cons: "No personal entertainment units."
Pros: "I liked everything except the food."
Cons: "There were no vegetarian options for meals"
Cons: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."
Pros: "Among the three flights, this was the best one! Thank you!"
Cons: "Nothing"
Pros: "CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME."
Pros: "Fly on time. Good customer service on the plain."
Cons: "We were two, they gave us separate sits and they were vacant sits"
Pros: "The food was OK and the staff was nice"
Cons: "It wasn't comfortable at all. The headphones didn't work so I couldn't listen to any movies"
Pros: "Service was great"
Pros: "Monitor does not work properly"
Pros: "Highly recommend Avianca. The food, service and timeliness were great."
Cons: "The lounge in la Paz needs serious work. No coffee no water not friendly. Bogota lounge was excellent."
Cons: "The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months."
Cons: "Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened."
Pros: "There was nothing exceptional on Avianca's service on this service."
Cons: "Flight was delayed to perform some last minute maintenance work and crew wasn't very organized during the boarding procedures."
Cons: "One of my suitcases didn't make it to my final destination and was found still in Bogota a day later making my arrival home very stressful and upsetting. I had medicine and important items in my suitcase and could only retrieve them 2 days later."
Pros: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"
Pros: "Timing"
Cons: "First plane, small. Food"
Pros: "It is super comfortable and the entertainment is great!"
Cons: "The food didn't taste great. It seems to be a general problem with Avianca pilots but usually the take-off and landings are bad. You will usually hear people say "aaaaah" during landing just because the pilots depart waaay to fast."
Pros: "Kind and respectful personnel"
Cons: "I was asked to be at the La Paz airport 3 hr before international flight, so did I, only to see the check in open 1.5 hours before the flight, more consistency needed"
Pros: "Was put in German Airport jail"
Cons: "See above. United sold me a ticket they knew would get me sent back after being detained"
Cons: "Food"
Cons: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Pros: "I liked the movies , comfortable seats, food was great!!!"
Cons: "If we had free WiFi"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Cons: "Perdieron nuestras maletas, de prácticamente todos los pasajeros."
Pros: "See my earlier remarks"
Pros: "Friendly crew provided excellent service. Has live TV for sports. I was able to watch couple EPL soccer games and the NBA playoffs. It also has 3 live camera views from the mounted cameras outside. It was really cool."
Cons: "In economy class and in the middle. has no room to even straighten out my legs. Guess they followed American airlines' lead in adding more rows to squeeze in more customers. Too bad"
Pros: "Thanks for the good care."
Cons: "Beta information for the flight"
Pros: "The crew was helpful and nice."
Cons: "Nothing really."
Pros: "Good crew unlike previous experience a few months ago"
Cons: "Food"
Cons: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Pros: "The fact that it was indeed a plane that went to europe. that's it."
Cons: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Pros: "The food was good, along with the service."
Cons: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Cons: "Quite satisfiedoverall"
Pros: "The crew was helpful and friendly."
Cons: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Pros: "What is not to like? I was pleasantly surprised by the Munich airport ground crew and it didn’t stop there! We boarded promptly and efficiently. Once on the plane, service was excellent and the food and drink options were delicious! The entertainment selections were intriguing and engaging. At the end of the flight, we cleared the plane quickly and we’re given adequate directions to customs. It was a great experience."
Cons: "Nothing, the experience exceeded all expectations."
Cons: "I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)"
Cons: "Travel in flight was good. Flight was missed due to delay in the airport and they made it clear that this was a bulk rate ticket and any rebooking was almost a favor on their part. That being said with some chatting to the service agent she softened up and started to be more helpful. Wish she could have been more helpful from the start and ended up being rerouted through another city despite a codeshare flight leaving directly to my final destination which would have been the normal switch. Oh well, those are the breaks with a bulk price ticket. Once in flight, service was very good and plenty of open seats, so room to stretch out."
Cons: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Pros: "Hospitable service"
Cons: "Service/hospitable"
Pros: "good flight hardly any turbulence. Good food/drink choice. The crew was helpful and courteous."
Cons: "The flight was scheduled way, way too close for a comfortable transfer since the second leg of the trip was to go overseas having to go through 3 different queues for passport, boarding and security lines. Need more time to pass the long lines and still be able to catch the connecting flight. Not a smooth connection."
Cons: "Requested vegetarian and was served vegan"
Pros: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Cons: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Pros: "They fed us eventually. We landed safely. Crew wasn't rude."
Cons: "I am only 158cm tall (5 feet 2 inches) and I had no leg room! My knees hit the seat in front of me. The seats were also so narrow that you could not change position at all, so it was very uncomfortable for a 8.5 hour flight. And I weigh less than 45 kg (100lbs). I can't imagine how anyone bigger than me felt. My seat was toward the back of the plane, and it took the crew over an hour to reach us once they started the drink and food carts. One time my row got entirely skipped for the drink cart, even though we were awake. This was a problem because they didn't come by for another 5.5 hours with more water/drinks, and they did not give us water bottles for that time period like Delta does. The food wasn't tasty, but it was eatable. The movie options were great, but that was all I could do on the screen because half of mine did not respond to touch, which meant no games and I could only select movies on the left half of my screen. Weird."
Cons: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Cons: "This was a very tight confection. When selling international connections the layover needs to allow enough time to exit the plane, cross a huge airport and go through passport control. Boarding starts early and this connection was barely enough time."
Cons: "I selected my seats online before the flight. It seems my seat assignments were changed (many other customers complained of the same issue). I have siliver status on United and was told that there was no way to be considered for upgrade to different seat. I was told that the list was already full of higher priority customers. Yet at the same time the same employee announced those seats were available for purchase at $200 Euro for others. It seemed in both cases Lufthansa shuffled around passengers out of their selected seats for unknow reasons and also werent honoring frequent flier status programs for changing seats. Furthermore, the in seat entertainment did not work and it took quite a bit of effort including trying to move seats to get the flight attendants to reset the system (they said it would affect other customers who didnt have problems with their entertainment system). 8+hour flight is long flight to not have the system working. eventually the fixed it a couple of hours into the flight."
Pros: "The overall experience was great."
Cons: "Nothing"
Pros: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Cons: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Cons: "The food was not very good even for airplane food-- couldn't finish my chicken even though I was hungry!"
Pros: "Very friendly crew! Very comfortable seats. Bailey's offered free! I had never been on an Airbus 340 before--stairs down to the bathroom was interesting."
Cons: "Food--but probably no worse than other airlines."
Pros: "The food was good, and crew came around several times to offer drinks."
Pros: "Food & Entertainment were OK"
Cons: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Cons: "The quality of food was pitiful, not to say gross, in the economy class. I'm comparing Lufthansa to other European airlines and to what Lufthansa used to be. Alcohol was of the most basic quality. Yes, I know, it was economy class, but it's gone down. Entertainment was hardly better. No new movies and the variety of what was available was poor. Lastly, the choice of seats in the tail (of 747-8) was poor judgment on my part. We were being wagged like fleas on the dog's tail. The only good part was that due to the narrowing of the plane we had two seats and no neighbor to jump over, plus extra room between the window seat and the window. The end of highlights. Can't help but compare every airline to Turkish airlines, where even in the economy class they make you feel like royalty. These people know how to do hospitality and make you want to come to their country."
Pros: "Due to unforeseen circumstances, I needed assistance with boarding. I attempted to ask the check in agent at the boarding gate and she was extremely rude to me as well as other passengers. The assistant's behavior displayed annoyance and an unwillingness to assist passengers."
Pros: "The crew was so pleasant, the seats reclined extremely comfortably, the TV and movie selection was great, the food service was prompt and I never felt like I was bugging them if you asked for something extra (not that you needed to ask cause they made frequent multiple trips down the aisles)"
Pros: "Great service."
Pros: "Crews on all flights were very good."
Cons: "This is an overall review of all flights we took this time. Food served in Economy on the international flight FROM US was terrible, and just a little better on all other flights that we took this time. But i noticed that food served on international destinations FROM US on any airline is terrible in general. Space between the seats is limited, very uncomfortable even for a petite woman. Child meals are too sweet, my kids ended up eating my salads, and part of my meal, because they didn't like their food. On the flight from US, kid's meal had 3 chocolate bars on top of other sweet things, which is too much. Give kids fruit bowl instead. I will not order child meal again."
Pros: "Crew was professional as always"
Cons: "Nothing to report"
Pros: "Service confort timimg"
Pros: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Cons: "Food was not very good for a few euros mote per passenger food could improve a lot"
Pros: "Why am I getting this email. I am not this person taking this trip..I'm frustrated with this ...I talked to the the airline already numerous times and still I am getting emails from Lufthansa and kayak."
Pros: "Cleanliness. Crew members were up and doing. Very efficient."
Cons: "Food needs an upgrade."
Pros: "We are extremely grateful to Lufthansa and Munich airport administration for organization of the transfer between connected flights wit a short connection time. We have had only 40 minutes transfer time between flights from Budapest and to Washington DC, and started to worry that we may not make it since the boarding was in the opposite part of the waste airport. So, it was a great relief when we saw the airport representative meeting us at the exit from Budapest plane to lead toward the Washington DC flight gate. In 30 minutes we were in our plane to continue flight to the US. Thank you so much!"
Pros: "Service"
Cons: "Food"
Pros: "Very attentive flight attendants -- esp. liked the frequent offerings of juice and water; wine with meal was also appreciated. I will fly Lufthansa again!"
Cons: "For evening flight from DC to Frankfurt, I would have liked meal served a bit earlier so that we could have longer opportunity to nap before arrival."
Pros: "Good was great. Had a decent amount of overhead bin space, so, unlike with domestic flights, I didn't have to fight for bin space, or stuff my wheel-less carry-on under my seat because people with bags that should be checked brought 3 carry-on bags and were taking bin space above other people's seats. Crew came by frequently to offer drinks and snacks which was much appreciated."
Cons: "Crew seemed overwhelmed and frequently forgot to ask me if I needed anything, despite asking my two seat mates. Headphones on board were dinky and my pair didn't work well. Had to sit in front of a passenger who was constantly hacking very wet-sounding coughs, full of phlegm and not covering her mouth. No one asked her to use a napkin or came by to offer water or suggest she cover her mouth when coughing."
Pros: "The plane was not too full and sitting in economy plus was quite comfortable on this long flight. The food was good and served often. Lots of drinks were offered with plenty of water available all during the trip. Nice blankets and pillows were on each seat."
Cons: "My only complaint was the quality of the sound and picture for the TV system. Thankfully I had a book on my iPad."
Pros: "The raw was empty and I could sleep whole 10 hours"
Cons: "Choice of movies and TV programs"
Pros: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Cons: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Pros: "Overall Austrian was fine. Smaller plane and people were professional."
Cons: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Pros: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pros: "The crew was good , funy , atentifly and kind."
Cons: "Was ok."
Pros: "The flight attendants were quite personable and engaged."
Pros: "Friendly crew with a wide range of entertainment options"
Cons: "Smoother boarding. Was great once on board."
Cons: "Food terrible"
Pros: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Cons: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Cons: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pros: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Pros: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Cons: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pros: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Cons: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Cons: "food"
Pros: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Cons: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Pros: "The personal service, the meals and the accommodations - wonderful!"
Cons: "Nothing"
Pros: "Short flight and got a snack"
Cons: "Boarding was a hassle"
Pros: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Cons: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pros: "clean airplane. staff friendly and helpful. good movie selection"
Cons: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Pros: "The air crew service"
Cons: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Pros: "Boarding on time and quick"
Cons: "Food and entertainment choices"
Cons: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Cons: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pros: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pros: "Service was great and the flight on time."
Pros: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Pros: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Pros: "Excellent crew and service!"
Pros: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Cons: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."
Cons: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Pros: "Flight services were good. Staff friendly. food was good"
Cons: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Pros: "It was pleasant all around"
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Cons: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Pros: "Everything was wonderful ,except for the poor food."
Cons: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Cons: "The flight attentands were very unfriendly"
Cons: "We were stuck on the ground at London for what seems like ages."
Pros: "All"
Cons: "All"
Cons: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Pros: "best blanket in any business class. should be sold on line."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Pros: "The flight, service, entertainment and food were excellent"
Cons: "The boarding process was disorganized, could not tell which line to get in, waited in lines that we did not need to."
Pros: "My ability to manage my reservation on United's app as great. I am a Mileage Plus member and thought it would be difficult since I had booked through a third party."
Cons: "I made special meal requests on Austrian's website under manage my reservation after my booking. Those requests weren't transferred over."
Pros: "As many choices as you could want for entertainment"
Cons: "The touch screen did not work properly"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Cons: "Information on arrival time was not correct"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "Great airline"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "General flight journey"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Cons: "The plane was very hot"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Cons: "Nothing special"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Food and staff behaviour"
Cons: "Entertainment"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Entertainment"
Cons: "Food and one bathroom out of service makes an awful flight"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Cons: "Food"
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Cons: "They stole my money"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "We love the flight all the way"
Cons: "Quality of your business seats leaves questions. I have never managed to find a comfortable rest on TAP business seats. May be good to compare with other major airlines."
Pros: "The on-board entertainment"
Cons: "More food, more water"
Pros: "Sleeping."
Cons: "1 hour delay Duden to luggages!"
Pros: "The lady checking me in was nice"
Cons: "Items were stolen from my bag"
Cons: "Transfer time in Lisbon"
Pros: "usb Power"
Cons: "The seat padding needs to be improved."
Pros: "Crew was great and seats had footrests."
Cons: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Pros: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Cons: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."
Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"
Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Pros: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Cons: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."
Pros: "Flight was canceled"
Cons: "Flight was canceled"
Pros: "Service"
Cons: "Coordination between connection flight"
Cons: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."
Cons: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Pros: "Really spacious, clean and comfortable"
Cons: "Good service but not top of the line "go out of their way" service"
Pros: "Leg room. Help with connecting flight."
Cons: "Good was ok. Could have been better"
Cons: "Food was terrible especially breakfast"
Cons: "The flight was with some delay."
Cons: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "Good food serving times."
Cons: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Cons: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."
Pros: "75 Euro per bag!!!"
Pros: "Luckily had a 4 seater row for us 2 only."
Cons: "Delayed 3 hours leaving Lisbon due to mechanical failure. As a hub more planes should be readily available."
Pros: "Price"
Cons: "Seat comfort"
Pros: "Flight attendants were great, plane was clean, smooth flying, takeoff and landing"
Cons: "Check in and bag drop took us 1 hour even though we had already checked in online. hard, and narrow seats, needs more legroom for international travel, armrest between my wife and I was very wide and wouldn't go up all the way making it extremely uncomfortable for us on a flight from Miami to Portugal. My wife's seat didn't recline because it was broken. And to top it all off they lost one of our luggage tags because the lady in Miami tagged the bag with somebody else's name and destination on it. Still waiting to hear if I'm going to have my luggage for one year anniversary vacation....!"
Cons: "Your change and return policy is a ripoff."
Pros: "Not much"
Cons: "Late as always"
Pros: "It was a good flight overall."
Cons: "Boarding went smoothly, the food , beverage , and the entertainment was good."
Pros: "Nothing."
Cons: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Pros: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."
Cons: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
Pros: "Absoulty nothing"
Cons: "Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so."
Cons: "I got food poisoning from the dinner that was served. The crew was very helpful though"
Pros: "The seats were pretty comfortable and the crew was excellent."
Cons: "There was no entertainment and the food wasn't good."
Cons: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"
Pros: "They served a sandwich."
Cons: "I flew TAP in sept 2016. It was full service invoked TAP again because of this and then had to pay for a small checked bag at the airport. Also there were a lot of sick people on this flight. Two people near me theew up."
Cons: "i could had something sweet, but it was ok anyway"
Pros: "Very convenient"
Cons: "There is no food"
Pros: "No delays, quick boarding and deboarding, friendly staff."
Cons: "Very limited legroom, no free checked bag without MileagePlus status."
Pros: "Excellent crew and pilot."
Cons: "No entertainment."
Cons: "NO Options for vegetarians. main curse and snacks were with meat."
Pros: "The extra leg room in economy. The excellent typical but gourmet Portuguese food, especially the 2 appetizers plus main course."
Pros: "They lost my luggage. What else is there to tell?????"
Cons: "They lost my luggage. What else is there to tell!!!!"
Pros: "Good in every way"
Pros: "Friendly crew, plane left on time, fast boarding and departure time."
Cons: "Strike in Portugal at security but nothing to do with airline"
Pros: "Flight was canceled, arrived a day late"
Pros: "The crew was very kind and warm. Wine is good."
Cons: "The seat doesn't turn into a proper bed. The passenger is inclined and not really laying down. The were also had bread crumbs from the other flight and the table compartment was filthy."
COVID-19 information
Safety measures for airlines flying from Bilbao to Washington
Airlines flying from Bilbao to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Bilbao to Washington
Mandatory masks
Masks required on board, masks provided on flights from Bilbao to Washington
Social distancing seating
Middle seats unavailable to book on flights from Bilbao to Washington
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Bilbao to Washington
Flexible cancellations
Waiving of change fees. Search flexible flights from Bilbao to Washington
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Bilbao - Washington Flights
Departure:
Bilbao (BIO)Spain
Destination:
Washington (IAD)United States
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