Some delay in departure but a good flight.
Cons: "Internet and plane was small and old"
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "The crew really was amazing. Friendly. Communicative."
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Pros: "My flight got delayed twice. Had to get rebooked."
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "Funny crew members and very friendly captain"
Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."
Cons: "Departure delayed by 1hr30"
Cons: "Boarding was a little confusing with seats not being assigned ahead of time"
Pros: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Cons: "No leg rest"
Pros: "Flight was on time and arrived a little early."
Cons: "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
Pros: "Service on tme"
Cons: "Small plan"
Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Cons: "Flight was delayed until it made me miss my connection"
Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Cons: "No on board entertainment."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "New equipment"
Cons: "Late departure"
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Pros: "friendly flight crew"
Pros: "Individual screens and earbuds for sale."
Pros: "Quick flight; helpful and friendly staff"
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Pros: "plane had individual movies for free with each seat!"
Still don’t have a flight and there is 300 people in line for customer service which is terrible slow
The seats are not comfortable for 4 hours flights!! but the leg room is OK .
Pros: "Short layover"
Cons: "No fee for luggage"
Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."
Pros: "crew attentive the plane is very clean"
Pros: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"
Pros: "Amazing crew and service! They are the best!!"
Cons: "Amazing crew and service! They are the best!!"
Pros: "Amazing crew and service! They are the best!!"
Cons: "Amazing crew and service! They are the best!!"
Cons: "Boarding from bus and no aero bridge"
Cons: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Pros: "The crew"
Cons: "More support"
Pros: "Crew excellent...seats small and not too comfortable for business class."
Pros: "First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality."
Cons: "Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view"
Pros: "Everything except the seats . Need to book business class"
Cons: "The seats were too small"
Pros: "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
Cons: "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
Cons: "Perdieron nuestras maletas, de prácticamente todos los pasajeros."
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "The service from the flight attendants was wonderful."
Cons: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Pros: "it’s wasnt a full flight, so that was nice"
Cons: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Pros: "Crew was nice. I will go again with Lufthansa."
Pros: "Crew were very good and helpful. Efficient and very helpful."
Cons: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."
Pros: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Pros: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Cons: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Pros: "The crew was very good and we were right on time."
Pros: "It was overall a great flying experience."
Cons: "One of my connections was way too short. I almost missed my flight. I had to run!"
Pros: "The ease & comfort provided"
Cons: "The food was ok. I didn’t sleep on my 10 hour flight because there was an infant in front of me who screamed most of the flight. It’s time to create a “Family Area” for those fling with small children. It became a burden in everyone in the vicinity. Not what I paid for."
Pros: "The attendents were very nice"
Cons: "It was a 4 hour flight with no entertainment"
Pros: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Cons: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "Great flight and a super smoth landing in strong southerly winds."
Pros: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"
Cons: "Lufthansa lost 6 of our bags and left us with no information or compensation. I sent them emails but there is no response from customer service. Costed us $500 to buy things on emergency basis for our family and they delivered the bags after 2 days. This was very unprofessional and Lufthansa has to pay for it. Can you please help. Next time we will certainly have to avoid The airline as their gate transfer in Frankfurt is horrible with very rude security staff who has no interest helping our family to board the flight on tight connection. Instead the person decided to go on his break right when we were at the X-ray screening. How rude and unthoughtful."
Pros: "All worked as expected"
Cons: "No remarks to make"
Pros: "There was nothing I liked. The walk was too long at Frankfurt"
Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Pros: "Crew was welcoming and seats ok for a short flight."
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "In my way back from Germany to USA was poor, from the costumer service from the airport to the airplane. They charged me extra on my fly back to US"
Cons: "Very much everything"
Pros: "A340 was not the A380 but very nice. Had isle seat and seat next to me was open making for a very comfortable flight."
Cons: "The boarding process is a bit messy. While the lines went fairly fast, the "line" to board by section was all over the place. Would be better to simplify the process and board by groups or at least have a better way to line up"
Pros: "That the plane brought me safely to San Diego"
Cons: "Paid entertainment on a 12 hour flight"
Pros: "Changed planes, flight didn't get cancelled"
Cons: "2 hour delay"
Pros: "Very professional. Excellent service. Very good food (for a flight)."
Pros: "The crew were excellent, seats were comfortable, and the entertainment system had enough options to pass the time."
Cons: "The food was less than desirable."
Cons: "The airplane was extremely cold and the flight staff was rude"
Pros: "Everything about the service staff the plane amazing"
Pros: "Lufthansa always does an excellent job."
Pros: "Very organized,professional ,nice.."
Cons: "Was delay a little bit,but this is not problem"
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Delayed flight, it is noticeable airplanes noticeable aged
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Great flight Will go again!
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The crew."
Cons: "The time between flights."
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Everything works and quick to get to destination."
Cons: "Everything was OK"
Cons: "Fix the damn KIOSKS at Vienna!"
Cons: "Flight got delayed 30 minutes"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "Too hot inside the aircraft"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Light snack and complementary wine"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "Two hours delay in the start."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Cons: "Only one queue for boarding. Flight late on arrival."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "The staff and crew"
Pros: "Overall very nice flight, even comes with free drink and snack"
Flight attendants were particularly friendly and helpful.
Alright flight, rather bumpy. Of course delayed by over an hour like virtually every flight I’m taking these days. At least not canceled
The on board crew was awesome, weather delayed flight, missed connecting flight, landed at a diff airport. No sign of baggage. Anywhere.
About an hour late, sat on runway waiting for fuel long time. Then there was no ground crew to get us in the air, had to wait on them.
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "empty plane awesome"
Pros: "The crew was nice. The updated entertainment system on the back of the headrests were nice."
Cons: "The seats were pretty cramped even by today’s standards. It felt more like a frontier or Ryan air flight in that regard. Glad it was only about a 2 hour flight. I’m only 5’4”, I don’t require a lot of room, but my hips were killing me from lack of leg room. Can’t imagine what it’s like for taller people."
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Pros: "Crew is friendly and seat is comfortable."
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "Crew was awesome!"
Cons: "it was great!"
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Crew was very pleasant and quick with service."
Cons: "There was no in-flight entertainment! This is ridiculous for an overnight, international flight."
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Cons: "The service very poor, from London to Barcelona, they do not offer water only items to sell. I asked for tap water and they forgot. I had to get up from my seat to get it because they forgot"
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Pros: "Travel time was great"
Pros: "The greatest part of the trip for me was the smooth landing."
Cons: "I wanted a voucher ride but they only needed a few volunteers."
Pros: "Flight was easy and quick. Staff was attentive and plane was clean. Plenty of room for this big guy in economy."
Cons: "Food selection are poor. Need to follow diet trends more closely. Diets are changing globally and we want healthier choices. On flight entertainment failed again on this flight. To keep people busy and engaged during fight it is very imperative to keep those systems updated and working. Helps relax customers and make the time fly. This was the 3rd fight that had issues with electronics."
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Pros: "Seats are fine but confining."
Cons: "Need more overhead luggage room, more seat room, missing individual monitors to watch a variety of programs."
Cons: "Our honeymoon started off with American airlines delaying us by 3 hours in Miami causing us to miss our flight to Iceland and now we are stuck in Dallas paying out of pocket for everything because American does not reimburse anything. Just brutal."
Pros: "Lovely Flight. Crew was excellent . Clean plane"
Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Pros: "Nothing. From the plane to the awful delay and poor service."
Cons: "Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline"
Pros: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Cons: "It's snowing!"
Cons: "Delayed flight, multiple gate changes"
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Cons: "Kayak repeatedly listed the departure gate as D36 when it was D17."
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "fly was on time, good service, food and entertainment."
Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Pros: "I loved both of my flight to and back from London. The crews were very helpful and treated me great. The food was very tasty and really hit the spot for both dinner and breakfast. The plane was clean and full of all the technology I could've asked for to keep me occupied during the whole flight."
Cons: "There wasn't anything I didn't enjoy about my experience. Thank you for getting me there and back safely!"
Pros: "BA system down. Najor delays and long lines. Flight good."
Pros: "The Boeing 777 200 was refurbished with the new business class pods"
Cons: "Modern cabin space"
Pros: "The gate agent announcing the passengers was great, the flight attendants were awesome, the pilot thanked us as we got off the plane."
Cons: "Gogo inflight was not working"
Cons: "Bhm flight delayed . Threw everything else off"
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
It was during the holiday, me traveling as a female, in a foreign country, for the first time, by myself and I did not make it to check-in within appropriate time. The kayak support staff was fkg unreasonable!!! They stated that I voided my ticket, proceeded to cancel my flight and refused to put me on standby ((ALL BEFORE THE PLANE EVER TOOK OFF)). I will be telling everyone about the $1700 that I wasted on airfare with kayak, due to their unwillingness to have ANY sympathy or to hold up their end of travel protection that I purchased! DO NOT PURCHASE FLIGHTS THROUGH KAYAK!!!!
I would've liked to be informed of the cancellation of the original flight instead of arriving very early in the morning and finding out, then another hour on the phone holding for British Airways and a two day journey home...not okay. That extra two days cost up nearly 500 USD in additional expenses, including another covid test and two nights lodging. We got lucky that British Airways even helped us...they almost referred us back to Kayak for rebooking, but since the cancellation happened less than 24 hours from the flight they rebooked us. Again, no notification from Kayak or the carrier about the flight...not okay. In the future, I probably book through Costco travel or direct with the carrier. It was unpleasant to learn through a negative experience that Kayak dropped the ball on this one.
The plane was tiny and filled with very tall Icelandic residents. The crew were disinterested in the passengers. We got 8oz of water and a cereal bar for a 3.5 hour international flight.
Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"
Cons: "Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first."
Cons: "Some form of entertainment"
Cons: "Honestly nothing needed improvement/ it was a really good experience!"
Cons: "For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers"
Pros: "Crew did their job that’s all. Not very friendly."
Cons: "My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water."
Cons: "The flight should have been on time rather than 2 hours late. The Gate agents should have been more honest about what was happening."
Cons: "Poor service overall."
Pros: "The airport is nice"
Cons: "But they didn’t let me in because I didn’t show up for the first flight"
Pros: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Cons: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Pros: "Nice folks"
Cons: "Problem with recording my frequent flyer number (as usual but that is probably BA's fault)"
Pros: "service was good"
Cons: "seats are too congested"
Pros: "This was a connecting flight from London originating from SFO. There were delays after boarding so we departed later. But we survived."
Pros: "Everything was fine"
Cons: "Layover was too long (6 hours) n the departure board showed the next flight just 1 hour before the next flight"
Pros: "Food was good and service excellent"
Cons: "The plane was very unconfortable"
Pros: "Who would guess - the food."
Cons: "reading lights were never fixed during flight."
Pros: "Nothing comes to mind."
Cons: "Crew was not friendly at all. Why do they do this job if they hate dealing with the passengers? They act as if we are a burden to them."
Pros: "Flew from Gatwick - good airport"
Cons: "Too many children on board"
Pros: "Very good aircraft!"
Cons: "carry-on not allowed on board"
Pros: "Only marked down on food and enteritis was a short haul flight so none provided as expected"
Pros: "The flight staff was great. We had lots of food and yummy snacks. I loved being served tea not once but twice! They took good care of us on a long boring flight."
Cons: "Not enough movies to choose from. I couldn't find any that I liked except kids shows... a couple chic flicks would have been nice in the mix."
Pros: "Boarding went fast."
Cons: "Too tight, not possible to sleep a little bit."
Pros: "Cabin crew"
Cons: "Boarded on a bus"
Pros: "Heathrow terminal 5 is modern, clean and efficient. The BA 787 Dreamliner is the best and the crew were professional all throughout the journey."
Cons: "I would avoid flying into Newark internationally if I have the option next time. Besides from the obvious that the airport is outdated, it is totally understaffed. There were about a staff of four directing international travelers at Passport Control and they were impolite which created a stressful and unwelcoming experience. The second issue I experienced was at baggage claim. Due to some issue I didn’t personally experienced, non-US passport holders experienced major delays entering the country. This resulted in hundreds of luggage that were left unclaimed from a previous flight still on the carousel. There was only two airport staff at this area so people from the BA flight had to take these the bags off the carousel inorder to make space for our flights bags to fit. It’s was totally chaotic and easily avoidable if there were more airport staff managing this area. This international airport is a national embarrassment, and if you’re a foreign traveler, I would highly discourage you from flying into Newark."
Pros: "There was one female stewardess who was extremely kind and helpful"
Cons: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Cons: "Piotr customer service with 2 hrs golfing periods to rescheduled changed flights Vegiterian meals ordered never came through They re touted me through an surliness wgrre I had to get my lugauge in London then check back in to my next flight to Malta."
Cons: "I never actually was able to go because British airways canceled my flight the morning of."
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Cons: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Pros: "did not get notification about early flight departure, I do not expect great airline food but the food was TERRIBLE ! Staff was not informative about much nor did they serve with a 'smile""
Cons: "see other note"
Pros: "Accra to London: the most inefficient airport experience ever!"
Cons: "Old aircraft; mediocre service."
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Pros: "Service was good. 2.5 meals, lots of water and drinks, kind service, kind help desk. Good room between seats"
Cons: "Seat bottoms were painful. TV screens were super old, but thats a very first world complaint."
Pros: "Reasonably efficient and comfortable."
Pros: "We landed and I could get off the aircraft. The flight was early - although it meant my transport was late."
Cons: "Check in process chaotic and little information. Why does he in flight menu not have any gluten free options other than crisps or cake or fruit? Would you be happy with this on a 3 hr flight?"
Pros: "Efficient check in and boarding. And friendly staff."
Cons: "the journey map was very poor quality - old aircraft perhaps ?"
Pros: "Because of a sudden mobility problem, for the first time ever I requested mobility assistance. I assume your personnel providing this assistance are some of your lower paid. Their assistance in Bangkok, London and Manchester was fantastic; I wish I had recorded the names of each helper so I could praise them individually. They smoothly got us through check-in procedures, delivered us to boarding gates. Nothing seemed to be too much trouble to them. They made what might have been an unbearable trip totally trouble free. Thank you all."
Pros: "Flight on time. Service good."
Pros: "Food was decent"
Cons: "Could not watch movies due to the audio was not working in a few rows and I was sitting in one."