Francesca was the flight attende t that I had most the most interactions with was very friendly and warm.
Quality of service was good in the plane
Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in
The personal care and attention.
Old movies and few entertainment choices
Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that
Lavatory was icky and other passengers messy.
Everything went well.
Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it
Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!
Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip.
The boarding could have been better organized at Frankfurt. Was very scattered.
Great service as always
|Flights Arrive in||Detroit Metropolitan Wayne County|
|Flights Depart from||Birmingham|
|Airlines||Virgin Atlantic, Lufthansa|
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