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Cons: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic

Pros: N/A

Pros: Awful!!!

Pros: The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful.
Cons: The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes.

Pros: The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments

Pros: The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air

Pros: Staff, food, on board entertainment all very impressive. Great flight.

Cons: Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future.

Cons: Entertainment system was not working

Pros: Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number.
Cons: All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so.

Pros: A good airline and a good flight. Lots of entertainment options.
Cons: Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure.

Pros: Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day.
Cons: Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate.

Pros: Though our flight got delayed, we arrived almost on time.
Cons: Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently.

Pros: We were about on time
Cons: No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible.

Cons: Waited for baggage at Newark for more than 45 min

Pros: Everything was very good. From the staff, to the food and comfort. Excellent!

Pros: Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies.
Cons: Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle.

Pros: Dry. I’ve food and really felt pampered
Cons: I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!

Pros: The service and food are very good.
Cons: Tight space for business class.

Pros: Staff walked around with water quite a bit, gave my kids a special kids meal
Cons: A little tight in economy and i am short

Pros: Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss.
Cons: Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else.

Pros: Everything was as accommodating as possible.

Pros: Excellent food.
Cons: Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures.

Pros: The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate.

Pros: Outstanding service. Friendly flight attendants.

Cons: Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient.

Pros: The food was really great! And the crew was very friendly.
Cons: Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason.

Pros: I was concerned the connections would be too tight but it worked out great!

Pros: The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times.

Pros: Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable
Cons: USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it.

Pros: Attention to details from flight attendants
Cons: The food was not to my liking except for the crackers, ice cream and water!!

Pros: Crew, food....
Cons: As I said before...

Pros: Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you

Pros: Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly.
Cons: Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible.

Pros: Its on time
Cons: They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline

Pros: I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin

Pros: Again, crew and food.
Cons: I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!

Cons: Better seats

Cons: Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip.

Pros: General good service, food was good
Cons: Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored.

Pros: Food, service
Cons: Room in economy

Pros: This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!

Pros: Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly.
Cons: Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security.

Pros: Airline attendants were very polite and nice.
Cons: Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes.

Pros: food was pretty good, nice selection of movies
Cons: cramped seats

Pros: This flight left on time and landed safely.
Cons: Not worse than other international flights. Entertainment system better than Lufthansa or United. This plane used the 2 jack connection for headphones, which prevents one from using own/normal stereo jack headphones. The provided phones are terrible had to be cranked really loud because of the plane noise, it was almost impossible to understand dialogues in movies.

Pros: The staff were friendly and helpful, even more so as we traveled with two small kids. Very professional, high standards even for economy!

Pros: Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options.
Cons: Entertainment system is limited and touchscreen was not calibrated so I had to use the handset.

Cons: I became infected with a head cold in the airplane and after I arrived at my destination I got sick. The person next to me was well, so was I. Is this a recurring problem? What can be done? Maintaining a cleaner air conditioning system?

Cons: Food

Pros: Decent crew, nice snacks.
Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: Excellent airline
Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience

Pros: Amazing and helpful crew. Great seat.

Pros: It was empty so we were told we could move around in the empty seats
Cons: Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin).

Pros: Excellent service!

Cons: I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this.

Pros: Crew were wonderful when I was nauseous from turbulence

Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.
Cons: Boarding can get crowded so don't be in a rush

Cons: Bad entertainment system

Pros: Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,
Cons: Nothing. Trip both ways were outstanding.

Pros: - Presence of entire box sets of some TV shows was a nice touch that I made good use of.
Cons: - EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)

Cons: Seats were tight.

Pros: We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly.
Cons: I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted

Pros: Lots of leg room, even in economy.
Cons: Entertainment choices were a bit sparse.

Pros: The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent.
Cons: Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved.

Pros: The crew were friendly.
Cons: The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight.

Pros: Fast boarding, not a crowded flight, ahead of schedule.
Cons: Paid extra for my check in bag.

Cons: Why do I have to get a new boarding pass in London

Cons: Staff

Pros: Crew very friendly
Cons: Seats and legroom poor if you’re six feet tall

Pros: Good Service. Great attitude of flight attendants..early arrival. smooth flight.
Cons: despite purchasing 'extra legroom' seats, it was still very, very crowded and tight.

Cons: Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service.

Cons: I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill.

Pros: The onboard crew were lovely.
Cons: Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.

Pros: The crew were very friendly and attentive through out flight.

Pros: Service
Cons: The seats are a bit uncomfortable for such long flights. Crue was excellent

Pros: Seat is very comfortable

Pros: Met expectations.
Cons: Things out of your control - time !!

Pros: The Business - was The Business! Loved it.

Pros: The flight was late but the pilots made up most of the time
Cons: Uncomfortable seats

Pros: the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better...
Cons: Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position..

Pros: I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'
Cons: Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it.

Pros: Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy.
Cons: The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight.

Pros: The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient.
Cons: Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all.

Cons: Seat cushion r not soft comfortable enough. R hard. Hard My butt

Pros: Very comfortable and spacious seats, good air circulation and friendly crew.
Cons: Food and wine selections were limited and only mediocre. We flew economy plus.

Pros: Great service outstanding staff
Cons: Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months

Pros: Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!
Cons: Some meal choices were a bit sparse. That's my only complaint!

Pros: On time, everything normal.
Cons: Seat space so small that my knees were up against the next seat, even without it tilting back.

Pros: Genuinely pleasant cabin crew, good service, good food.
Cons: Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping.

Cons: You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue.

Pros: The crew of the flight were very sweet and helpful
Cons: When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight

Pros: great food and service!
Cons: It got a little cold in the cabin for a few hours.

Pros: Nothing
Cons: Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible

Cons: Never seen an international flight charges checked in luggage $130 US dollars a piece

Pros: Everything was great ! The staff very nice and the plane is absolutely amazing ..
Cons: We paid for extra leg but there was no difference between normal and extra ..

Pros: Service, food, etched all fine
Cons: Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing.

Pros: Virgin does phenomenal service; I wish delta would copy their level of service.

Cons: Turkish Airlines are doing great job for customer satisfaction services and timing

Pros: The customer service, the seats were comfortable and the food was great

Pros: excellent crew, food entertainment and seats
Cons: They were the best among the airlines I ever used

Cons: The food was a little rough

Pros: Crew was friendly and service was good.
Cons: Seats should be more comfortable

Pros: Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long

Pros: Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew.
Cons: Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller.

Pros: Good food, new movies and good leg space
Cons: Flight was delayed by an hour, luckily managed to make my connecting flight

Pros: Liked that they moved me to a better seat - was sitting next to a cranky old Turkish man - who complained every time we brushed his legs getting into our seats- he refused to stand to let us into our seats- I said this is not gonna work and they found me a great seat with some normal passengers.
Cons: Food was just ok, plus it’s a longer trip - I understand they kill the lights to let people sleep but offering more drinks - soda and water would b nice - rather than having to go to back and beg- they know who is awake and watching movies - b nice to ask.

Pros: I like the crew , and new movies.
Cons: I missed my flight

Cons: The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected.

Cons: Shake all the time,vomited

Pros: Facilities are really nice
Cons: I only got one boarding pass at the check in.

Cons: There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful.

Cons: Crew was not speaking English at all in the business Class crew was paying attention to certain people Asked few time for service

Cons: The crew did not seem interested at all; the food was mediocre and the headphones provided were broken and despitea repeated request to get new ones I did not get theme

Pros: Friendly. Lots of food and accessories.

Pros: Friendly and accommodating crew, surprisingly great food, and nice drink options.
Cons: AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!

Pros: Turkish Airline, great airline

Cons: There was no child meal dispite us ordering it.

Pros: After your bags are delayed 3 days, it's hard to like anything about an airline.
Cons: Tracking my luggage was a nightmare. No one had any idea where it was for 3 days. When my bag finally arrived, the exterior was severely damaged. Also, the fight crew is rude and unfriendly. If I can help it, I will never fly Turkish Airlines again.

Pros: Everything seervice greatzwhe
Cons: When the flight was over

Cons: Original flight was delayed and this was the next flight had to wait 6 hours

Pros: THis reflect in particular the flight from Boston to Instanbul, a long flight. I could see any movie (great selection) and had two full meals as well nice staff. I appreciate this in particular that many airlines cut on these cost/ anemities. Thank you
Cons: Not much!!

Cons: it was late to arive

Pros: Food good movie selections and Nice staff
Cons: Nothing

Pros: Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful.
Cons: Quietness and simplicity looks of high quality of crews presentation is a high class professional experience.

Cons: i am allergic to cheese and there is no other food selection. Hostess skipped serving my husband meal through out the flight unless asking the hostess. We had 1hr 30 minutes to walk to transfer flight and pass through customs and checking points . we did not have enough time .most of the time we ran to catch up the flight

Pros: Food Was good and right amount.

Pros: Worst airline ever
Cons: Worst airline ever.

Cons: My flight was cancelled without any notification and a choice to reschedule.

Pros: Price, service.
Cons: Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US).

Pros: Passing comforter The headphones for TV (full headphones red) Entertainment options
Cons: The seafood plater and breakfast platter egg Bathroom was dirty (water spill)

Cons: Too long

Pros: I just wanted to take a moment to thank you guys for the affordable luxury that your airline brings to the everyday traveler. Your food is delectable and your service unmatched.

Cons: Seating in the middle seat and 2 smaller people sat on the aisle and window seat

Pros: Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul.
Cons: I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation.

Cons: I'm not home yet. The flight was cancelled but the airline never informed us so we spent $50 going to the airport only to be told when we got there that the flight was cancelled. We are still waiting to get home and they've told us 3 days until we can get out. We understand that weather is an issue but the airline has been completely unwilling to communicate, refusing to speak in person at local sales office, not answering phone calls, etc. Hoping they make this right because this has been. A horrible experience

Pros: On-line check, including seat selection, was easy. Requested vegetarian meals and got them! Food was quite good.

Cons: Staff on Istanbul airport is rude. They don't respond to people

Cons: They lost my luggage

Pros: - the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant
Cons: - Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times

Pros: Low prices & generally good service and entertainment
Cons: This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful.

Cons: I missing my bag 10 days and no any details

Pros: Beds were cozy and the food top notch
Cons: Nothing

Cons: They left my bagage in Estambul

Pros: Flight on time and smooth. Crew was nice.
Cons: Have food allergies and could not eat much of lunch.

Pros: the crew took very good care of us

Cons: The crew wasn’t super friendly but they were nice.

Pros: Not much
Cons: Crew kept bumping me in flight. Deplaning took too long.

Pros: The staff were awesome!
Cons: no covid-19 precautions were taken.

Cons: Boarding from rear to front.

Cons: No social distancing at all while boarding and exiting the plane you must keeplpeople in their seats !!! I love your airline although I usually just pick the best deal but it’s always a pleasure when that option is also delta

Pros: Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights

Pros: Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!

Cons: All good

Pros: The crew very professional. My flight was on time.

Cons: Great flight all around.

Pros: Crew amazing, seat not too comfy
Cons: Sits uncomfortable

Pros: left on time and arrived on time

Pros: Well organized and easy to check in.
Cons: No

Pros: Nothing
Cons: Idk terrible flight experience with delta

Pros: Lift off and landing was excellent
Cons: Nothing

Pros: Crew was very good.
Cons: Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane.

Pros: The free movie/entertainment system
Cons: Leg room limited, but seats were ok

Pros: The ceew
Cons: Unorganized boarding and 6 hour delay from expected departure time.

Cons: Flight was cancelled after multiple delays and waiting 8 hours

Cons: The airport.

Cons: Delays due to Democrats not making deal

Pros: Arrived on time and smooth flight though it was completely full

Pros: Overall Service!!!!
Cons: People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much

Pros: Everything
Cons: No chicken sandwich.

Pros: Crew was pleasant. Boarding was fast and efficient, nobody bumrushed.
Cons: The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks.

Pros: The take off and landing were very smooth and the crew was nice.
Cons: Crying baby aboard

Cons: My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans.

Cons: The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight.

Pros: Snacks, cleanliness and crew
Cons: N/A

Pros: The crew did the best they could under the circumstances.
Cons: The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!

Cons: Delayed for no reason

Pros: Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful.
Cons: Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?

Pros: Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful.
Cons: Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?

Pros: Great trips notifications

Pros: Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA.
Cons: The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird.

Pros: Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387
Cons: You charge me twice. Call me 416 888 4387

Pros: Got lucky, and got an upgrade!
Cons: Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City.

Pros: Pleasant crew, newer plane, and very efficient travel time
Cons: The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade.

Pros: Crew did an outstanding job
Cons: No entertainment

Pros: Pretty much nothing
Cons: Delta. They just hate their passengers

Pros: Efficient and on time.
Cons: I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate.

Cons: Not enough water on the flight and we landed in a parking lot and shuttled back to the airport.

Pros: The Delta cookies that were offered as a snack
Cons: I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system.

Pros: The flight itself was fairly quick.
Cons: We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment.

Cons: There were many empty seats, and when I moved from a cramped seat to a fully open row, the attendant rudely and humiliatingly admonished me for moving to a comfort+ from my "preferred" seat. It was unprofessional and extremely uncalled for. The seats were completely empty and there was no reason for him to admonish me loudly and rudely. I suffer from severe general anxiety disorder, fur which I take appropriate medications, but this incident caused an anxiety attack that lasted through the rest of the flight. Extremely disturbing that crew would behave so rudely and insensitively to anyone.

Pros: Plane was empty so got a whole row to myself!
Cons: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.

Pros: Crew was brilliant

Pros: Crew AMAZING nice people very hospitable the food was good, very respectable staff accommodations nice
Cons: The seat in the back was very uncomfortable to sleep other than that amazing

Cons: Mine crew 2 ladies

Pros: The food/drinks
Cons: Delay

Pros: I really like the crew on Lufthansa
Cons: Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated

Pros: It was cancelled and scheduled next day

Cons: The food was sub-standard, though it was described accurately as a snack.

Pros: Food was great and the crew were helpful.
Cons: Seat could have been comfier!

Pros: Nice crew and comfortable seats.
Cons: Not a fan of the sandwich provided.

Pros: Captain explained situation in person
Cons: Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control

Cons: Punctuality

Pros: Service leg room and service with a smile
Cons: N/a

Pros: Flight arrived early.
Cons: Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?

Pros: Nothing
Cons: Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!

Pros: Lufthansa is always high quality
Cons: I dislike how one must stow the entertainment system so early before landing

Pros: The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!
Cons: The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job.

Pros: Flight crew was great and entertainment system was good but needed reset a few times . Seating not so much.
Cons: Sitting at the entrance of the bathrooms and was forced to move seats because traffic standing in front of me and tripping over me became ridiculous.

Pros: The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat.

Cons: See previous comment. Airline service needs to be vastly improved.

Pros: Nothing
Cons: Attitude of staff very poor at a request for a drink of water

Pros: Everything as expected.

Pros: Friendly staff amazing boarding experience
Cons: No vegetarian options for food

Cons: We landed an hour later than planned with no warning, I missed my connecting flight.

Pros: The fact that the Crew was kind n helpful and we landed safely and on time. Like the security was great. Overall it was good!
Cons: The boarding Crew treated the passengers unfairly...your staff should learn how to board a plain...by starting: women with children n handicapped people first, the business/first class, the economy passengers...that's how you do it...there was no organization to board the plane and the ticket agent was wrong on the advertisements instructions. Get rid of cheap wine, our tickets are very expensive..you can afford good wine. I got a headache with your cheap wine... Your also not allowed to do early check in...with your system.

Pros: Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)
Cons: Nothing to dislike

Pros: Nothing
Cons: Check in 2x and security 2x Then rushing about

Pros: Friendliness of staff Efficiency
Cons: Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience.

Pros: Online check in worked well through app.
Cons: If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off.

Pros: Complementary Drinks. Beautiful Flight Attendants.
Cons: Nothing

Pros: Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts.
Cons: Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it.

Pros: Crew !!!
Cons: Very long distance to gate Z 69 with no time to cost my knee pain !!!

Pros: The short transist time in Frankfurt

Pros: Staff were polite Comfort ok Food was basic No entertainment.

Cons: Tv didn't work most of time. Food was terrible.

Pros: The flight overall was smooth. The staff was great and friendly. I normally don't like flying but if ii had to fly again I would pick Lufthansa.
Cons: N/a

Cons: Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER

Pros: I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child.
Cons: I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding.

Pros: I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?
Cons: I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips.

Pros: Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft.
Cons: Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew.

Pros: They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions.
Cons: There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life.

Pros: Dissatisfied!!!
Cons: See comments above.

Cons: On May 16, 2017, there was a group of Albanian and American passengers rushing through Frankfurt Airport to catch the connecting flight to New York. Their first flight (LH#1425) from Tirana to Frankfurt was 45 minutes late causing them to eventually miss their connecting flight. At this point, the passengers were asked to show their passports, separating the US citizens from the rest. All the US citizens were loaded on a bus and provided hotel, dinner and breakfast. The Albanian citizens were moved to the lower level of the airport where they were left to freeze all night. Some of the passengers were elderly and had their heart or high blood pressure medications in their luggage that they didn’t have access to. One US-Albanian citizen was asked to separate from his Green-Card holder wife in order to receive the US citizen treatment…

Pros: Cleanliness
Cons: Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim.

Cons: The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!

Pros: The 747-8 is a nice new plane. The skinny Economy class seats are surprisingly comfortable. The entertainment system is good; I liked getting the feed from the forward-facing camera.
Cons: Since last I flew with them, Lufthansa has added annoying charges like so many other airlines (but not usually full-service international airlines). Advance seat reservation was $30 per leg and seat. (I paid only for the overnight eastbound flight; on the return I found enough seats available by online check-in just after it opened.) One overweight bag was $100. Considering these charges, Singapore Airlines is the better choice for FRA-JFK. Minor quibbles with the entertainment system: * Front-facing camera points very low. Would be nice to see other planes during taxi (not just their wheels). * New "live map" during flight added useless gimmicks (view of earth from space), removed data (altitude, speed, outside temperature).

Pros: I flew in Business Class from JFK to Munich and then back to JFK via Frankfort. Both flights were on time and very smooth overall in both directions. The cabin crew was good both ways and all spoke English well. Lufthansa long haul flights still use the older 2 x 2 x 2 seating arrangement (unlike the more modern and common 1 x 2 x 1 arrangement where all seats have aisle access)...so if you don't want someone crawling over you trying to get to the toilet while you are trying to sleep be sure to choose a center seat (both with direct aisle access.) While not totally uncomfortable, the Lufthansa business class sleeper seats are narrower...less well padded...and have less recline options than those used by most other long haul airlines, especially the very narrow foot-wells. The pillows and blankets could be better too. The food was OK - but not on a par with what most other airlines serve on long haul flights. The JFK to Munich flight was non-problematic in all respects. However, there was a screaming baby in my aisle (Row 4 on a 747-8 only 2 seats away from me) on the Frankfort to JFK leg...which I found TOTALLY UNACCEPTABLE.
Cons: What airline would permit a lap baby (less than 2 years old...a periodic screamer...and totally unmanageable by its solo-travelling mother) to occupy it's Business Class section on a 7+ hour flight - while inconveniencing (and aggravating) all other nearby Business Class passengers who paid thousands of dollars/euros to ride in Business Class so they don't have to put up with this kind of nonsense? The answer is: "LUFTHANSA!!! And YES, this actually happened on my Frankfort to JFK flight (LH 400 on 23 January 2017.) I'm not sure if the woman in question paid for two seats or not but this unmanageable kid finally calmed down and fell asleep - but he did so in the seat next to her. If this unmanageable lap kid was allowed to do everything he did (including to use a Business Class seat for free IF that is what actually happened) then this just adds insult to injury. WAKE UP LUFTHANSA!!! People pay huge sums to ride in Business Class to avoid this situation - and it's time you BANNED this situation from even occurring.

Pros: The Lufthansa crew in Munich was very helpful when my boarding pass would not go through - I was not told I needed a new pass for that flight (as the first one had been cancelled and rebooked: 2 Air Berlin flights). No one was of help until this point, and the Lufthansa crew even offered to check on my baggage for us only to notice it never left Berlin; we didn't get it for 3 days. This did not surprise me because last time I flew Air Berlin for an 8 day cycling & camping trip, I didn't see my bike for 5 days (you can imagine this sort of ruins the entire point of the trip). After reading a lot of complaints with Air Berlin and never hearing back from their customer service (ever) after numerous forms filled out, I knew checking our bags with Air Berlin from the start would mean we wouldn't see them in New York. I even said to the Air Berlin employee at check in that I refused to check my bag because of my past experience and he "assured" me my bag would be at JFK when I got there. Ha. It was nice to see the Lufthansa crew shocked at how poorly this trip home was working out for my husband and I.
Cons: After the cancelled flight, we were very disappointed to be rebooked with Air Berlin. We do not want to fly Lufthansa if they are so closely associated with Air Berlin, and will tell our friends the same.

Cons: The plane was half way full, i had the seat in the economy section same like a big guy, at one point i asked the flight attendant if i can change my seat to another economy seat (I didn't want a free upgrade) because the guy in my right could fit in his seat with the arm rest down and it was getting uncomfortable for me. She told me if i want a upgrade, witch I refuse to get and didn't help me in any way with the problem that i had. I think for cases like this even though it's an economy seat it still cost 750$ and for a 9h flight witch transformed in a 14h flight because weather condition and fueling problems, flight attendants should be more mindful with the guest confort rather than upselling. Lufthansa it's a geat company with great airplanes but i think that in order to get people to come back you should treat people in the economy class like normal people that pay a price nothing close to the word economy

Pros: Very polite and attentive service. Took off and arrived on time, Plane seems new and clean.
Cons: Seat 31G had extra legroom. That was great, but no one told me that it would be a few inches narrower than normal economy. The elbow rest had a single layer and thus couldn't be shared with the adjacent passenger. I'm 220 lbs and he was around the same size. I literally spent the entire flight with my arms crossed to avoid pressing into him. That seat is meant for kids or very thin people. There should be a warning.