Find cheap flights from the United Kingdom to New York
FAQs for booking flights from the United Kingdom to New York
Which airlines have a flexible cancellation policy for flights from the United Kingdom to New York due to COVID-19?
Which airlines apply social distancing measures on flights from the United Kingdom to New York due to COVID-19?
How does KAYAK find such low prices on flights from the United Kingdom to New York?
How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from the United Kingdom to New York?
What is the Hacker Fare option on flights from the United Kingdom to New York?
What is KAYAK's "flexible dates" feature and why should I care when looking for a flight from the United Kingdom to New York?
Top 5 airlines serving from the United Kingdom to New York
Scores according to KAYAK customer reviews
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "Service, pilot updates, and seating were all great!"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Pros: "Service, meals, friendly and attentive FAs"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "Legroom, lovely staff and all round good flight"
Cons: "Older media entertainment screen with hard to use touch interface."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Cons: "Seats need more padding"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Cons: "the seats are not as comfortable as those on new planes"
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "Food and beverage choices excellent"
Pros: "Great service, tons of food"
Cons: "This VS007 flight is in an old Airbus that needs a major overhaul, especially compared to newer planes in their fleet. The screens are hardly visible, the movie selection more limited, the seats old, and no electrical outlets for a 11hr flight is just not acceptable these days!"
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "Great food/service/options, nice crew, on-time/early"
Cons: "Entertainment system is quite aged, but selections were OK"
Pros: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."
Pros: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Cons: "A bit better options with movies and music in the entertainment department."
Pros: "The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great."
Cons: "Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine."
Cons: "Very uncomfortable seats, food was bad"
Pros: "The crew was very good with the passengers and attentive"
Cons: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Pros: "Great service, comfortable and punctual"
Cons: "45 minute delay on runway after landing was very very frustrating."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "Staff were friendly and flight was clean. Lots of movies to watch."
Cons: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Pros: "More leg room space in the economy space"
Cons: "I'm over 6 feet tall so the seat in the economy class I felt really uncomfortable."
Pros: "Good was decent."
Cons: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Cons: "The food I had food poisoning"
Pros: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."
Pros: "Everything was great though navigating through the inflight entertainment could have been easier..."
Pros: "Seems like they are always bringing you something. Very friendly. Great entertainment to choose from. Plenty of leg room even for a tall person like myself (at least compared to other airlines)."
Pros: "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Cons: "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"
Pros: "Good service, comfortable seats and quick flight, great combination for a long trip."
Pros: "Excellent in all aspects, to and fro."
Pros: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Cons: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Pros: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Pros: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Pros: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Cons: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Pros: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Cons: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Pros: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Cons: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Pros: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."
Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Pros: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."
Pros: "Traveled BA and it was lovely, as usual."
Cons: "The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment."
Pros: "Friendly crew"
Cons: "Miserable, ancient entertainment system that had to be restarted 3 times"
Pros: "The flight was on time and all went as planned"
Cons: "The in flight service was average"
Pros: "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter."
Cons: "What didn't I like? I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair. Actually, I was on an American Airlines flight."
Pros: "The pilot was briefing us about everything There werent much passengers so we were seated in a way where we had space. Great entertainment choices Great food"
Cons: "Notting i can think of"
Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Pros: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Cons: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Pros: "We finally landed safely."
Cons: "Sat at gate 4 1/2 hours before 9 1/2 hour flight. Never heard how problem was resolved. Very bumpy ride."
Pros: "Crew politeness"
Cons: "Food is only average and not enough good movies to watch"
Pros: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Cons: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
Cons: "A lot of turbulence in the middle of the flight"
Pros: "The entertainment"
Cons: "The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly."
Pros: "Great crew. Lots of refreshments."
Cons: "Finnair "outsourced" the flight to a Portuguese HiFly. Boarding: flight delayed for more than 1 hour, with passengers sitting all this time in the plane and waiting for all connection flights to arrive. As a result we arrived late for our connection flight. The Finnair people that met the passengers on exit form the plain did not provide any information how we should proceed next. We were left to figure it out by ourselves. Crew: The impression was that all the flight attendants from HiFly were untrained. The did not know what to do an how to do. They seemed lost on the plane. Comfort: Plane seemed to be re-purchased from some Arab airline. Food: bad Entertainment: v system was broken. Information system was showing wrong current time."
Cons: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Pros: "Finn air floor Crew was very polite & HiFly air crew was nice & attentive"
Cons: "No entertainment, non so ever"
Pros: "friendly crew"
Cons: "old B757 aircraft with poor entertainment system, not suitable for long haul flights"
Pros: "The staff was very kind."
Cons: "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."
Pros: "food and crew"
Cons: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."
Pros: "on time, rather efficient process, cabin crew"
Cons: "not much room in economy, ipads are not ideal"
Pros: "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."
Pros: "The crew was very friendly and helpful during the flight."
Cons: "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."
Pros: "Video and radio were bad."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Cons: "Disgusting meal, I left most of it on my tray. The promised entertainment systems were not working. There was no wifi on board either. These were both things I had looked for prior to booking this flight."
Cons: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"
Pros: "I liked the food and the service. It was a packed plane but I was well attended to. Would fly again."
Cons: "Slightly long line at the Madrid airport for check in. I wasn't able to check in online but I got there early and it wasn't an issue."
Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"
Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."
Pros: "Pleasant helpers moved me through the maze and queues"
Cons: "Airport is vast. Transport to T4Satellite left me in nowhere land for a long time. Had longer layover which was fortunate."
Pros: "It was a British airways code share so their service was fantastic... Great job BA 8005"
Cons: "Finnair service was similar to major US carriers... Horrible"
Pros: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"
Pros: "The crew is perfect. The food is good. Thank you, Finnish guys!"
Cons: "Dealyed - One hour"
Pros: "i sat next to someone nice."
Cons: "nearly was late because of iberia air check in complication. also i despise flying with iberia and had made hallal request that didnt get processed. abd flight was delayed 4 hours."
Pros: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Cons: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."
Pros: "We took off on time and landed early."
Cons: "I booked this flight on Finnair. After I paid my non refundable fee, I found that I was booked on Iberia. While I was pleased with Iberia, there are some airlines that I would prefer not to use and there are some that I would never use. This a a critical lack of relevent information when booking through Kyak. I booked the flight after checking the on time and safety record of Finnair assuming, naturally, that Finnair would be the carrier. I think you should know the carrier BEFORE you book."
Pros: "Comfort of plane, meal was good, etc"
Cons: "Seat 10 A excellent...but cabin temp cold...many were wrapped, including me, in blanket!"
Pros: "The food was good"
Cons: "They lost my baggage and still can't seem to find it. There is barely any leg room on the flight."
Pros: "Comfortable, well appointed aircraft. Good service."
Cons: "Would have liked to be able to check in online and to select a seat assignment."
Cons: "The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight."
Pros: "On time"
Cons: "Less baby crying"
Cons: "Had the flight delayed 7 times before it was finally canceled, Wasting 9 hours at the airport."
Pros: "Flight cancelled after 7 hour delay"
Cons: "Taking off & landing"
Cons: "Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again."
Pros: "the crew was so helpful. Although the wifi was a little slow the pilot and the crew tried to fix it, and eventually, we were able to stream the world cup semi-final match,"
Cons: "not too many options for entertainment. that's it!"
Cons: "My flight from Keflavik to Boston was cancelled. Waited on the phone for over an hour to speak to an Icelandair rep. Was told that I would be sitting next to my friend for the 6 hour flight. Found out at the gate we weren’t. Overall dissatisfied. Cheaper fare but at what cost. Gate area was a mess."
Pros: "The ability to watch movies; lots of leg room; liquid refreshment - sparkling water. Smooth boarding by row. Plenty of room for carry on baggage."
Cons: "no complementary snack - peanuts, pretzels, etc"
Pros: "The short flying time"
Cons: "The flight was almost 4 hours late, no info why from staff. Got only 7£ voucher for refreshment and dinner not enough on any of the resturants in Term. 2 Lost day at work due to late arrival during night and cost of extra day of parking."
Pros: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Cons: "There were no snacks"
Pros: "The seats were roomy and comfortable, there was legroom. The plane did not feel overstuffed even though it was a packed flight. I also liked how they gave messages on the monitors."
Cons: "More food selections for sale would have been nice, especially fruit and veggies."
Cons: "Customer service and supervisor had distained attitude, will not travel with Icelandair again"
Pros: "See previous review.. Best of the best."
Pros: "Entertainment - lots of.choices was good!"
Cons: "Cabin was too warm. I asked 3 times to make it cooler, but it was too warm all the way across the Atlantic. Also, the airport in Iceland is disorganized. No.seating and trash cans oveflowing."
Pros: "First flight on icelandair. Very comfortable seat. No food."
Cons: "Flight was hours late and Kef is much too small for the volume"
Cons: "Flight was delayed again, never seen an airport so unorganized."
Cons: "Every flight I took, except for the connecting flight from New York to Reykjavik was delayed. Everything was extremely unorganized."
Pros: "Terribly long wait at keflavik airport to go thru customs but smooth flight."
Pros: "Seat was comfortable"
Cons: "In addition to the above when i finally got to JFK my luggage was still lost"
Pros: "The flight was generally comfortable. Unlike US carriers planes are loaded back to front which seems to make sense."
Cons: "Took off late."
Cons: "Had to paid for chips"
Pros: "Boarding was easy. The seats were comfortable & there was tons of legroom, so much so that when the people next to me had to get up to use the restroom I didn't have to stand up to let them by."
Cons: "For a 6 hour flight they didn't offer any free snacks and had limited free options for drinks."
Pros: "Direct flight to Iceland."
Cons: "Changed plane at the last minute after I already check-in online and my seat was resigned."
Cons: "Delay on boarding"
Cons: "Attitude of employees, totally cold and unhelpful. Is this your culture?"
Pros: "TV/music selection tasty wine"
Cons: "Long boarding process"
Pros: "Nice to have free beverages, USB outlets, good customer service."
Cons: "Not enough leg room; had to switch seats so family could sit together; meals still cost extra on international flights"
Pros: "The air personel were really professional, nice and accomodating except for the flashing light of the duty free cart at 2am in the middle of a dark sleepy plane."
Cons: "Where to start? I'm traveling with my wife and we decided to consolidate our stuff in one luggage since she is pregnant and I don't want her to carry any bag... We are allowed for 2 luggages of 23kg each combined it's 46kg, our bag was 30 kg. Through my previous trips with various airlines we had no pb with that until we reached the check in counter, the lady very politely explained that she has to charge me 35£ back and forth for excessive wait on the bag which I found outrageous so i had to squeeze a bunch of stuff in the hand luggage to send it as a cargo Then she infomed us that the plane is gonna be late for 1h while eventually it was delayed more than 2 h On the plane the staff was very friendly however the variety of food is so limited and the hostess passed by in the middle of flight with the duty free cart decorated as a Christmas tree while the lights were off and everyone was sleeping Finall we reach the airport, the bags took 45 minutes to reach us I love Iceland but i will not book with the same airline again"
Pros: "Flight over was satisfactory."
Cons: "The terminal in Reykjavik was dangerously crowded at the "D" gate coming back. They charged me for food and a glass of wine on the return trip but not on the trip over. ???? The flight back was 1 1/2 hours late."
Pros: "The whole flight was a very pleasant surprise, I would recommend Icelandair to anybody looking to fly from the USA to Europe"
Pros: "flight itself was fine and on flight service was good. Flight was cheap."
Cons: "Strikes at the airport in Iceland are causing significant delays and causing people to miss connecting flights all over Europe and in the US. The airport was completely jammed with people waiting to fly out to the point you could not access the bathrooms. My checked bag also must have been left outside in significant rain for quite some time because it was soaked completely through with water. I had a thick wool blanket on top as well as my clothes in packing cubes and it was all soaked with water. Terrible!! You get what you pay for."
Cons: "No food served on an international flight. Boarding was unorganized."
Pros: "The crew were polite."
Cons: "Plane was late. No room under the seats for a reasonably sized bag"
Cons: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
Pros: "Loading was quick"
Cons: "There is no food to rate and not very comfortable"
Pros: "The seats were comfortable"
Cons: "Waiting on every flight was late going and returnining"
Pros: "Free entertainment on loaned iPads."
Cons: "Yet another delayed flight with Iceland Air"
Pros: "I liked that Icelandair made an airport inconvenience, which wasn't of their making, at least bearable because of the kindness and efficiency of the ground crew. If you have ever had an airport disaster and been faced with very nasty, indifferent, rude crew as I have with two American carriers multiple times, you would give Icelandair megastars. Traveling at peak time with its inevitable mishaps, including delayed flights and my luggage, which hasn't arrived yet but will, tests what really matters in how an airline operates.Everything else is just childish whining and petty griping. It's a busy airline, not a cruise ship."
Cons: "What's not to like? I paid a low fare, had a safe flight to my destination and back. I've been flying via beautiful and tranquil Iceland every chance I get to avoid Dulles, Newark, Kennedy and Chicago since the early 1960s. Called Loftlieder back then. It's been great ever since and I fly almost every year somewhere. I'm 80 years old as well, and am cranky and hard to please. Go Icelandair."
Pros: "Its cheap"
Cons: "There was a 2 and a half hour delay, and seats are small"
Pros: "I think the airline attendants were great- so pleasant and accommodating. the entertainment system is great and I love that there are always blankets and pillows."
Cons: "There were no announcements for boarding- everyone just start lining up and it was very chaotic in the actual airport- Newark was boarding right next to JFK so no one knew where they were going. I also didn't like that I had to pay for food on a transatlantic flight and wifi. Additionally, the wait for luggage at terminal 7 at JFK was WAAAY too long. It made no sense."
Pros: "Crew was friendly for the most part. Easy boarding process."
Cons: "Seats are very small for international flight. I'm a 5'3 130 pound female and it was uncomfortable for me let alone my 6'3 husband. Seats seemed to be very hard and too upright. Should add at least one complimentary snack or an additional coffee service in the morning."
Pros: "This is a very nice way to fly comfortably. The staff is wonderful, nice lighting with the Aurora Borealis playing. There is lot of entertainment available and you can charge your phone as you fly."
Cons: "Iceland airport in keflavic is very basic, poor signage, and gross bathrooms. If you don't have to stop, it would make the trip better."
Pros: "It was ok flight left on time. Crew was nice nice to be handed a bottle of water when you boarded the flight. Overall pleasant."
Cons: "They offered no free snacks which I found ridiculous other then coffee water juice. I cant believe that it's so expensive to offer some form of snack can't be that expensive to hand out. Entertainment system slow."
Cons: "Because of mechanical problems from the start of our trip ,our whole vacation was a nightmare ,we missed all our connections to Paris.The seating space on the plane is horrible .No food on the long trip .Food to be purchased was aweful On the return flight the boarding had to be done manually due to computer failure , therefore we took off late .Never again will I fly with Icelandair."
Cons: "Plane over 1 hour late taking off. Never communicated why the wait. NO PLACE TO SIT AT AIRPORT!!!!! Cold hard cement to sit on with major construction going on. Standing in line almost 2 hours because of no updates. So we had no idea when plane was ready to leave. So we all felt like we could leave to go get food or coffee. Then we finally get on Plane and the entire entertainment system is down. No movies or way to charging phones etc!!!!! For a 6 hour flight that was so frustrating!!!! Then you would think that Icelandair for all the problems would at least comp our meals and drinks!! NOPE!! Pay full price. Flight attendance were great! But we only doing what they were told. I would not take this airline again."
Cons: "1. USB charging port not working 2. entertainment console not working (flight staff offered limited iPads to use instead. By the time I asked, they were not available anymore) 3. on top of these, couldn't find a place to plug my laptop It's really a bummer for such a long flight. Totally opposite experience from my last flight before the transfer (also from Iceland Air)."
Pros: "I really liked watching the Unique Iceland videos!"
Pros: "We landed on time and I received my check baggage within minutes of arriving, too. Very impressed!"
Cons: "Rude staff at AMS airport made it very uncomfortable, she was unwilling to be polite and had the nastiest attitude. She was almost screaming at me. The flight from Reykjavik to NYC was torture. First, it was delayed. Then we boarded a plane completely and had to unboard, walk across the entire airport to a new gate, wait for the new plane, again delay, and finally board after 3 hours of misery. I really liked IcelandAir on the way to Europe, but the way back to the US was terrible and I will steer clear from purchasing a ticket with this airline next time."
Cons: "They don't even give you water without charge"
Pros: "Great service and helpful staff Coffee was fresh filter coffee"
Cons: "Boarding started 10-15 minutes before the announced boarding time and I did not hear an announcement for that. Seats are very uncomfortable, they have no lumbar support and my lower back still hurts from the three hours on the plane. 2 toilets for all economy class passengers are not enough - there was a line most of the time. Water for purchase???Are you kidding me? That was the worst surprise! What a shame, British Airways! Now you are one of the inhumane airlines! I will tell THE WORLD about that ridiculous fact! And not even extra small packages of snacks?! Now my favorite airline becomes Delta. There was no entertainment of any kind. There were no air vents above our seats (row 20 in that Airbus) and it got really hot before we were airborne."
Pros: "Earlier arrival"
Cons: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Pros: "Short flight"
Cons: "Food selection, no in flight entertainment"
Pros: "The boarding was very good and the crew was very nice"
Cons: "There certainly should have been a snack on this longer flight"
Pros: "Safe flight"
Cons: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Pros: "There was something to like?"
Cons: "This was a four hour international flight from London to Istanbul. There was no in-flight entertainment system of any kind, not even audio, and there was no free food or drinks. Not even a bag of peanuts or a soda. Everything had to be paid for. And if you did wanted to purchase something, it took forever since passengers had to whip out a credit card. Cash not allowed. I have never been on an international flight that made you pay for food and drinks. When I inquired why, the reason given was that this was a "short-haul international flight". Oh, I see. British Airways is now a discount airline."
Pros: "They reconnected me very quickly"
Cons: "Missed my flight"
Pros: "On time arrival"
Cons: "Service, crew, departure delay, dated vehicle"
Pros: "They tried to help me in person by making a phone call to the security gate."
Cons: "Despite the call to security (I guess it was to the security gate? Not sure) it seemed standard the way they spoke, not as if anyone seemed empathetic to my situation as I am a graduate student and was in dire need of returning to Dublin, Ireland for work the following morning. I have had a different experience with different British Airways representatives. The customer service on the phone seemed good, but in person, it just felt like robots following policy unfortunately. I spent $150 for a roundtrip flight and could not use my "Return" portion of my ticket. I arrived to the security gate and I could not be let in. My flight was even delayed which should have allowed me time to scan through security but it did not. My phone is temporarily unavailable as it is in the shop for repair, while I navigate a foreign country without the use of maps or access to email so easily. I checked my email at a random hotel in London for 1.5 hours, and 30 mins after I left, apparently an email was sent by BA to me, alerting me that I could check-in my luggage, instead of having to take it on-board as carry-on. All these details would have been nice to know a little more ahead of time. I wish I could be refunded for my flight, as that was the last flight of the evening, and I ended up having to go to Air Lingus to pay nearly 300 pounds to get on their last flight back to Dublin. As a graduate student, working on my thesis and fulfilling a job here in Ireland as the final leg of my Master's degree, any money saved is a help. Forfeiting half my ticket, and purchasing a new one twice the price of my original was not something I was expecting. I was an emotional wreck getting on-board my other airline's flight. Just not a positive experience that resonated with me overall :( I wish I had more positive insight to share, especially on social media or Yelp about my experience to London and back with BA. Plane was small, and complimentary drinks were not served as every flight I have ever been on in 30 years, and that is several several dozen, have ALWAYS given at least a drink, even if they didn't have peanuts/pretzels. Pretty disappointing.."
Pros: "Crew was friendly"
Cons: "1) I was booked on the next available flight. This flight was delayed too. I was really exhausted, and tired of waiting. 2) The refreshment was only for purchase. I understand,that non of the domestic flights provide food but 1 nonalcoholic drink or water, and small pretzels or nuts are always offered free of charge, and additional refreshment is charged. Sad, this was not an option."
Cons: "I asked for coffee. Paid 4 pounds for it, it was AWFUL. not brewed, no taste, bitter, no cream available to add to it. If you charge such prizes, you better offer decent coffee. I can get late or capuchino at Starbucks for less and far better quality."
Cons: "Hot plane no free drinks or snacks."
Cons: "You lost our bags..."
Pros: "I was late to the flight due to an accident and I have got a new flight quite easily"
Cons: "I have got a seat that can take t back, no one told me in advanced this is the situation and the flight attendent keeped telling me why it can't be done instead of looking for a solutioni"
Pros: "Food. The chicken makhani was tasty and food overall was good"
Cons: "Dirty aircraft Tired crew Glitchy entertainment Slowest of boarding Super slow service Overall a disappointment"
Cons: "I had called vayama with whom you booked the flight, 5/28, and asked for seats together with my daughter who was, I THOUGHT, also flying on the same plane as I..I had asked the rep for a specific flight,nAA 105 and was told that it was code shared with mine, IB4611 but, when I looked at the seats 24 hours before the flight, on 6/15, I saw that I had been booked on a totally different plane and different departure terminals . The only thing similar was the departure and arrival times into JFK. I made a long distance call from the UK and got a really obnoxious rep who was very condescending, dismissive and annoyed that I couldn't understand her pronounced accent . When I said, " pardon, could you please repeat that", she was very snippy and snapped at me! No wonder they have such crappy ratings/ reviews. She was absolutely no help whatsoever after I explained that my daughter was visually impaired and HAD to be on the same flight as I, all she told me was that there was no record of the convo I had claimed to have with their rep on 5/28 and then she hung up on me. I will never use kayak again nor its outsourced affiliates . I am pissed, Weibo Benwitz"
Pros: "This is a standard european flight. The food is not much of an experience as the flight is short. The service is good"
Cons: "The service is all business and very little attention to comfort. Perfect OK the main mission is to get me to another airport."
Pros: "the seats on this plane were more comfortable and the crew was friendly, even though there were some irate customers."
Cons: "We boarded late, sat on the plane for more than 2 hours (it was uncomfortably warm) and were told we then had to switch planes due to a mechanical problem. I understand this happens, but for the inconvenience BA should give some sort of compensation. After the long wait we were starving, but they ran out of all of the food choices. We were scheduled to arrive at 16:30 but ended up arriving after 22:00. this wasted our first night of our vacation in Rome. There was one passenger in particular who was yelling, swearing and causing a scene because of the flight delay. His rude behavior was rewarded with an upgrade to first class. The message this sends to your passsengers is that we should all be loud and obnoxious when problems arise. I was not impressed with my first experience with BA."
Pros: "Crew looked groomed"
Cons: "No snacks"
Pros: "same as newark-london sector."
Cons: "same experience as in newark- london sector"
Pros: "the crew and pilot were particularly nice and informative"
Pros: "Their approach, politeness and service"
Cons: "Cannot think of anything"
Cons: "Everything. no one helped me with the upgrade no time due to poor customer service."
Pros: "What you expect on commuter hop, no problems."
Cons: "No complaints"
Pros: "Very good"
Cons: "Everything was excellent"
Pros: "Clean cabin and crew's friendly attitudes."
Cons: "Finally got it 20 mins before touch down but the cheese was still freezing cold! That's amazing! The crew would rather enjoying coffee and talking instead noticing the call for help. Coffee served with a loosing lid and ended up spilling out."
Cons: "Quality just feels very cheap, seems to cut a lot of corners."
Cons: "I knew I was going to miss my flight on Christmas Day and I called British airways and they directed me to my travel agent who I could not get on the phone. I called you and your offices were closed. I went to the airport with the hope I could get on a mother flight but British airways closed the ticketing section in my face telling me my ticket was restricted and there was nothing they could do. I finally got the travel agent (justfly.com) on the phone and they told me I have to call 24 hrs in advance with any change to the ticket. Desperate to get to Lisbon, I booked another flight at around $800/one way and was driven from Newark airport in Nj to Jfk in NY where I made my flight. In sum, I left my family on Chrismtas day to travel and wasted Hours upon hours and lost a ticket valued at more than $700 only to have to buy another at $800. I've been traveling for 20 years and have never had such a terrible experience. Even with "restricted" fares the agent is always willing to help in some form."
Pros: "it was short flight therefore no time for food of entertainment"
Pros: "Everything was perfect !!"
Pros: "I appreciated the quality and curtsey of the attendants and the overall class that is their national characteristic. the meals were pleasant, the complimentary beverage selection was superb, and the aircraft amenities up to the best standards, even in coach."
Cons: "having to board a bus from the aircraft to the arrival gate."
Cons: "Seats are very narrow Seat cushions are virtually nonexistent"
Pros: "Flight itself was fine."
Cons: "It seems the gate was understaffed. Boarding was basically chaos with people spilling out into the walkway not knowing which queue they were supposed to be in."
Pros: "The crew were outstanding!"
Cons: "Hate BA."
Cons: "no tv"
Pros: "Great crew. Good food and entertainment"
Cons: "Delayed for 2 hours after boarding before take-off. Very tight seating in coach."
Pros: "Same great service! Love that food and alcohol are included in the fare."
Pros: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Cons: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."
Pros: "The staff were smiling and that brightened up the whole experience. I told them too and that the A380 staff is not as friendly. The seats on the A320 are a good width."
Cons: "The only bad part was the connection times. You need to allow more than 90 minutes at LHR for transfer flights."
Pros: "flight was on time"
Cons: "we had one issue with the wheelchair service. The person we needed it for was helped on the buggy at heathrow, but then she disappeared. She was not brought to the waiting lounge for people that need help, where we had found her in previous trips. She was held in a waiting area before security for quite some time. We could re-join with her only 10 minutes before our flight to Bologna. That was disappointing and worrying too. It should never have happened."
Pros: "Plush seats"
Cons: "Cramped seats"
Pros: "The flight was wonderful. It's wasn't crowded and I was able to get some rest."
Cons: "My luggage was left in London. I fly a lot and this has never happened to me. I was about to start a 2 week tour of europe and had to wear my plane clothes to bed and during most of the next day. I am grateful that they flew my luggage the next day and delivered it to my hotel. I would understand this happening if I had a tight connection time, but I didn't. It was actually 1.5 hours extra time since my flight came in early."
Cons: "Due to delays because of maintenance issues, I had to wait at LHR for 9 hours! I was given 2 meal vouchers which I could not use because I have dietary restrictions and the airport had no place for me to get food. I was not expecting such a long delay and hence did not have a change of clothes/jacket or anything. The airport was ridiculously cold and I had to spend 13 pounds out of my own pocket in order to buy a cheap blanket to keep me slightly warm at the airport. The customer service refused to even allow me to use the lounge for a little while to get some shut eye or freshen up. When it was finally time to board, at the last minute, the crew announced that they were having maintenance issues AGAIN and we were delayed by 1.5 hours more. CRAZY! Lastly, when i reached Mumbai and opened my bag, my iPhone which was stowed away in my checked in luggage had disappeared. Very very disappointed by the service and lack of customer care."
Pros: "i wasn't on this flight because the flight from earlier landed 20 minutes later than expected. Ground BA staff were very helpful about sorting out my next flight. and even though I had to wait 9 hours at Heathrow to get an Aegean flight BAs service was impeccable"
Pros: "Short flight. Nothing too eventful. Didn't eat nor drink anything on the flight due to short length."
Cons: "My luggage never showed up in Paris."
Pros: "Toilets didn't flush properly before take off... They managed to fix it while we were flying."
Cons: "No space to keep cabin baggage above seat"
Pros: "Personell helpimg mobility impaired travellers were wonderful"
Cons: "Airport is poorly equipped to handle more than 2-3 mobility impaired travellers at a time, information desk personnel very indifferen t (fellow travellers had more information and were more helpful)t, inadequate signage for how to navigate to the train between terminals, filthy bathroom, outrageous parking garage fees."
Pros: "Nothing! Horrible!"
Cons: "I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed"
Cons: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"
Cons: "Flight was delayed 1 hour"
Pros: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"
Pros: "In time. Plane half full. Perfect."
Pros: "On time departure, early by 30 min arrival."
Cons: "Low quality of food. Some flight attendant barely spoke English. Low choice in movies."
Pros: "The crew was nice."
Cons: "Plane was 1hr late. The airlines is not very good at updating the time the flight will leave."
Cons: "It was nice to get a snack but the quality was mediocre."
Pros: "Food was above average"
Cons: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."
Pros: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Cons: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Pros: "Smooth flight Crew extremely nice and helpful Good snack served (not the usual junk food some airlines give and charge for ) punctual"
Cons: "Nothing to dislike"
Cons: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."
Cons: "Flight was late which seems to be a standard with TAP."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Pros: "The staff were very friendly and helpful"
Cons: "Not much leg room"
Pros: "No issues or service challenges I could think of. Friendly. Helpful."
Cons: "Seats were a bit hard and not a lot of legroom. But. Not unexpected for the section/price. Shorter flight made this bearable. Interior looked dated. Though, it is an A319."
Pros: "Friendly and helpful crew. Great food."
Pros: "Easy trip from London"
Cons: "Not sure what was in the sandwich."
Cons: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"
Pros: "Fast boarding. TAP crew was nice as always."
Cons: "Cabin was freezing cold, all 8 hours. There seems to be no balance for the cabin's temperature in these long flights. Make sure you have a jacket and a blanket."
Cons: "Some delays at the airport but service is excellent."
Cons: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"
Pros: "The food was good and there was a decent variety of things to watch."
Cons: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."
Pros: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Cons: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."
Cons: "Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet."
Pros: "The food and air conditioning"
Cons: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."
Pros: "it had a feet support the toilet was big it was airplane food, still better than most companies I know from Europe, Asia and the USA."
Cons: "the head rest was too hard"
Pros: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Cons: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"
Cons: "Non reclining seats"
Cons: "Flight left without us"
Pros: "The crew were iincredibly professional yet friendly Very human - at leat the flight attendant that took care of my area Enjoyed the dinner found my 11D seat to be very spacious!"
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Pros: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Cons: "In flight food was very poor"
Cons: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
Pros: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"
Cons: "TAP is the worst. I"d rather walk than book a flight with them."
Pros: "Andrera Araijo was extremely friendly, attentive and energetic. She smiled through out the entire flight. Whether she was attending to me or a fellow passenger it was all smiles. She definitely made smile. God bless you Andrera!"
Cons: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"
Pros: "Lots of leg room, seats recline nicely, the flight was not full so there was room to move. AC power under the seats, plus an USB charger in every seat"
Cons: "The seats, just were not comfortable enough for that long of a flight."
Cons: "attendant kept waking me up to put my seat belt on while i was sleeping"
Pros: "It was s a good value especially as a Star Alliance Gold flyer."
Cons: "No vegetarian option for sandwich snack."
Pros: "No delays, quick boarding and deboarding, friendly staff."
Cons: "Very limited legroom, no free checked bag without MileagePlus status."
Cons: "Sity no good"
Pros: "There was nothing I liked about this flight other than it got me to my destination alive. Food was plane food."
Cons: "Small seats (what made it worse was being seated between two "plus sized" people), no leg room, there was a pointless foot rest that was uncomfortable and lessened the leg room when down and cut off knee room when up, TV monitors in the whole center seating section were full of static with very limited channels. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Pros: "Me encanto el asiento que me asignaron y que las películas se pudiera escuchar en español. Gracias Tap Portugal por ese viaje tan cómodo"
Cons: "Que no tenían la hoja de migración para entrar a EUA en idioma español solo en Inglés y Portugués"
Pros: "Finally getting to JFK"
Cons: "Crew with the attitude, limited access to toilets, late departure for the unexplained reasons"
Pros: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."
Cons: "The 8 hour flight took forever. From boarding taking over an hour (I admit it was a full flight), the TV sets didn't work. They finally got most of the TV sets to work but we could only watch one movie that has several glitches (restating the movie after 15 minutes and volumes had to constantly be adjusted). The good options were limited for a pregnant women (sordfish - high in Mercury, turkey sandwich - not supposed to ear cold cuts, and meatballs (I unfortunately dint eat beef). I should have opted for the vegetarian meal but I wasn't pregnant when I booked my flight and the crew could not accommodate me. Also I think the should have servered one more round of drinks for a ver long flight)."
Cons: "I cannot think of anything - our connecting flight was delayed and TAP was incredibly proactive and had a van waiting to rush is over security -overall - fantastic service"