Really like it Japan airline taking care of good customer
Highly efficient and great service
Service is good and food is very nice.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
Pros: "Crew was very attentive."
Cons: "Got stuck on a domestic seat layout for international flight. Not enough legroom. Plane older."
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Cons: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Cons: "Needs more variety of movies"
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Pros: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Cons: "Money return policy"
Cons: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Pros: "JAL flight crew were excellent and friendly"
Pros: "Great food. Excellent cleanliness"
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Cons: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Pros: "Service was excellent"
Cons: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Cons: "very poor communication of information"
Pros: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Cons: "The second meal (light lunch, i think) had dry shredded chicken."
Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."
Pros: "Thier food tasted excellent!"
Cons: "Wish there was a vegetarian option too."
Pros: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Cons: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Pros: "The flight crew were very attentive, polite, and full of genuine smiles."
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Cons: "Plane was very hot"
Pros: "Same as above"
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Everything was perfect! Thank you for a great experience!"
Pros: "leg space was better than with other companies"
Pros: "This flight was just pretty routine."
Cons: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Pros: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Cons: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Of all the 4 AA flights I had during this trip, 3 had mechanical issues. And all flights had delay problems. Never thought about this from AA in regards to maintaining their planes 😕
Boarding process in Chicago was a mess. They didn't seem to be following the group numbers so everyone just boarded whenever. Flight landed 30 minutes early which was great, but then it took nearly 45 minutes before we got off the plane because there were issues with the jet bridge.
Lost luggage due to jammed pulley for luggage. Took over an hour to retrieve luggage.
Great flight and crew. Left on time arrived early. Couldn’t ask for more.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase.
Pros: "The fly was on time"
Cons: "No social distance has been practiced by AA very sad"
Pros: "It was quick."
Cons: "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
Pros: "The ground crew worked really hard to get us going."
Cons: "The flight was delayed 1.5 hours."
Cons: "I had my period and desperately needed to use the bathroom. We were told to stay in our seats The entire flight even though there wasn’t much turbulence. The flight attendant yelled at me over the intercom to return to my seat when I tried to get up so I ended up bleeding through my tampon."
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Cons: "Super hot inside the cabin and little we could do to lower the temp"
Pros: "Easy boarding, smooth flight, friendly staff."
Cons: "Small plane, kept hitting my head on overhead bins"
Pros: "Good food. Friendly crew. On time, etc."
Cons: "Recycling/reduce waste. Gluten-free choices."
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "To hot in the back of the plane"
Cons: "Only arriving in Madrid took 1/2 to open the door"
Pros: "There was a short delay but it was done professionally and I got a notice about it. I had nice people seating next to me and the craw was ok."
Cons: "It was upsetting that they didn’t have earbuds/headphones as my iPhone headphones can’t connect to the TV so I had to watch a movie without sound. You should have extras. I also wish they had a banana for us, it’s better than pretzels. And cheep and healthy."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Landed early and safe. Crew was nice and comfort was okay"
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Pros: "Had been expecting middle for all four,so this was great."
Cons: "Guess I need Bose noise canceling headphones after all."
Pros: "I needed special assistance due to limit of mobility and I have been refused assistance twice"
Cons: "On the top of that my luggage was damaged"
Pros: "Delays, delays, delays. An initial delay of 1.5 hours due to a switched plane. Then they needed mechanics to check out a bird hit to the plane. That took another 3 hours to happen. And they boarded us first, then found the issue, deplaned us, had a gate switch and then the wait. Very frustrating! Once on board, everything went smoothly as it typically does."
Cons: "The long delay"
Cons: "Flight delayed by 35 minutes"
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Pros: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Pros: "On time."
Cons: "This flight is AA, not BA. No leg room, no entertainment. Welcome to 2018."
Cons: "Food, connecting flight long time waiting"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Cons: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Cons: "Lost our bag in LAX"
Pros: "Exceptional customer service"
Cons: "No food no entertainment so that's the only reason I gave 1 star to those"
Pros: "Provided overnight hotel for cancelled flight"
Cons: "Cancelled two flight connections to Austin from Phoenix."
Pros: "We booked Finnair, but it was a code share with AA. We stood in line at ticket counter for 1hr, and then was sent to AA. We almost missed our flight. We were there 3hr before our flight. Very confused!!! What is your suggestion? Should you say AA not Finnair???"
Cons: "They lost 1 of 4 bags."
Pros: "Crew felt bad"
Cons: "Entertainment was on a galaxy tablet that worked some of the time"
Cons: "our flight was delayed, and no other options"
Cons: "Flights that long should have on board entertainments and food"
Pros: "Love the movies!!!"
Cons: "Passengers are allowed to take too much on the plane, which makes boarding & getting off take WAY TO LONG. If American would follow Southwest and allow 1 free bag, this problem would end. E"