BOG - RNO
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BOG — RNO
Dec 2 — Dec 91
Round-trip
1 adult
Economy
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Fri 12/2
Fri 12/9
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Good to know
Low season | February |
|---|---|
High season | June |
Cheapest flight | $722 |
Average price round-trip | $776 |
Good deal round-trip | $754 |
Good deal one-way | $579 |
Best time to beat the crowds with an average 38% drop in price.
Most popular time to fly with an average 35% increase in price.
Flight from Bogotá El Dorado to Reno
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When to book flights from Bogotá to Reno
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Top tips for finding a cheap flight from BOG to Reno
- Looking for a cheap flight? 25% of our users found flights on this route for $579 or less one-way and $754 or less round-trip.
- High season is considered to be May, June and July. The cheapest month to fly is February.
- Morning departure is around 114% more expensive than an evening flight, on average*.
FAQs for booking flights from Bogotá to Reno
Top 4 airlines serving Bogotá El Dorado to Reno
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 31847 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
N/A
very attentive and helpful, made sure everyone was comfortable and able to spread out if they were able to. Very approachable. Food options were decent and I only wished it was easier to purchase more food.
Plastic cups for champagne is so tacky, first class should be better than that!
One of the crew member weren’t to pleasant
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
It was s as good service.
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Everything"
Cons: "More cushion in exit row seats."
Pros: "Got here early!"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Better choice of snacks"
Pros: "Crew was great. Planes with built in TV was even better."
Cons: "One really obnoxious kid kept screaming the entire time. Instead of charging for earbuds maybe give them out for those of us that don’t have any."
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "On time arrival is always appreciated."
Cons: "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."
Pros: "Nothing"
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Pros: "Everything went well."
Cons: "Friendlier faces. Seats that work better. Was clear on the reclining operation"
Cons: "Ran out of hot water on flight"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "Movies"
Cons: "Everything else"
Pros: "Excellent crew"
Cons: "I ordered food for my son and they had no record so he had some snacks only during a 10 hour flight. The cabin temperature was freezing, everyone was shivering but despite requests it stayed cold."
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Cons: "Nothing"
Pros: "On time."
Cons: "One from best airplane servic great loving giving stuardess"
Pros: "comfortable seats enough overhead bin space."
Cons: "nothing"
Pros: "Food was good and so was the movie selection"
Cons: "Boarding was slow and the interviewers were disrespectful. Also I was upgraded last minute and I could never understand the system by which upgrades to first class are granted. Just because I used my points to buy the flight I wasn’t eligible for an upgrade to the one seat left in first class even though the flight is full and I am the first one on comfort+ upgrade list and there was no one on delta one upgrade list."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Pros: "Crew was nice, the snack was pretty good. Good air conditioning."
Cons: "Didn’t turn off overhead light. It’s usually off most of the flight."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Pros: "see aqbove"
Cons: "see above"
Pros: "The stewardess was extremely polite, though the pilot was less chatty (probably due to lack of turbulence during the flight). Decided to risk drinking the coffee again, and was pleasantly surprised that it actually tasted good."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "everything was very nice"
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "Good snacks and movie selection. Seats were spacious and comfortable"
Cons: "Delayed flight, confusing boarding, and not the friendliest flight attendants"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Courtesy and attention to detail of crew"
Pros: "Organized and smooth"
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "Very fast boarding process."
Cons: "Once boarded we sat at the gate for probably 15-20 minutes with no explanation but different crew members were getting on and off. Plane was very hot the entire time. No airflow on such a small plane made it a very uncomfortable flight. Stewardess was impossible to understand and could barely make it through the required announcements. What words you could make out, she could barely pronounce them. Stewardess also served many people incorrectly."
Pros: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Cons: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Sat on the plane for hours only to Have the pilot time out and walk off the plane. Back up pilot showed up and the flight was canceled. No other flights to get me to My destination for 3 days. My luggage was still sent to my destination even though the flight was cancelled. Very bad experience with American Airline and I will do everything I can to never fly American Airlines again
People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Pros: "Nice to fly again!"
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Pros: "The seat is uncomfortable"
Cons: "Nothing"
Cons: "I love it"
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Delayed"
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Pros: "Flight was fast and comfortable."
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Nice crew"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "No entertainment, no food"
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pros: "roomy flight, great movie selection, food was great"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Cons: "Crowded seating, smaller seats."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "Nothing"
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "La peor aerolinea del mundo. No vuelvo a subirme. Es un abuso los atrasos."
Cons: "Que contraten gente capaz"
Cons: "Be clear and honest about late departures"
Cons: "Delayed which made me miss the next flight"
Cons: "Flight left 90mins late. Crew did not allow passengers to occupy empty priority rows (slightly more legroom), even though this would have made the flight more comfortable also for people in regular economy seats, who would also have benefited from an unoccupied chair on their row (there were 3 empty rows). Seemed like an extremely stingy move on behalf of the airline."
Pros: "They were empathetic with my disability and tried to make me comfortable."
Cons: "Only chips offered, perhaps something more healthy, even veggie chips."
Cons: "Ended up missing this flight because my first flight got cancelled. Again will not be flying with interjet"
Pros: "The crew was very helpful and patient"
Cons: "The flight was delayed one hour. Food on this flight was now downgraded to just potatoe chips"
Pros: "They were gentil"
Cons: "The people in Mexico that work for interjet are rude"
Pros: "the boarding time was very messy and we lost a baggage"
Pros: "Liked the chips and drinks"
Cons: "Boarding was horrible and late, staff was just gossiping before boarding and didn't say much about the procedures given a bad image. Flight attendants semmed quite serious during the whole trip and did not smile at all, pilot was great though."
Pros: "They wait until conexion flight arrive with passengers of this flight"
Cons: "To have the flight on time"
Pros: "Everything worked pretty well"
Cons: "The confirmation number I got was not the same the airline had so I had to call and waste a lot of time in order to get the confirmation number which allowed me to check in"
Pros: "Plan is very spacious.."
Cons: "Boarding gate was moved without advising at the gate...instead another flight was scheduled...flight was delayed more than 2hrs"
Pros: "The crew"
Cons: "Honestly all went well"
Cons: "Landed at the wrong airport. Pilot and flight attendants had no information. Didn’t get to the correct airport until 3 hours later. No apologies or accommodations were made for my physical disability."
Pros: "I like that they offer drinks and a vegetarian snack"
Cons: "My seat was broken and didn’t recline"
Pros: "I had the whole row to myself."
Cons: "Maybe better air ventilation."
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Efficient boarding. The flight crew was friendly, attentive. Hard to understand any of the English announcements given the strong Spanish accent, but we got the gist."
Cons: "The choices of soft drinks were deplorable--gross "light" sodas. Grateful for availability of water and alcohol. Please let the headrest be movable to support cervical spine or lumbar spine. Please have flight magazines."
Pros: "The space between seats"
Pros: "nada."
Cons: "en cuanto comprar el vuelo yo tuve que cancelar lo y trate cancelar pero no pude. compre hasta el seguro de devolución si no pudiera montar el vuelo pero la agencia no me atendio bien y no me dio la información para cancelar , ademas yo tuve que gastar mucho por llamada internacinal."
Pros: "Our flight from Mexico City to Guatemala City left 20 minutes late but there was plenty of legroom as the seat rows are not bunched up like they are on American carriers. Chips and a drink for the snack on the brief afternoon flight was just right. Overall a pleasant flight!"
Cons: "Delay more than 2 hours"
Pros: "I wished Incould give 0 stars. Horrible and arrogant service with no regard for the customer."
Pros: "Was very good for the price."
Pros: "Friendly staff."
Cons: "the layover at Mexico City took entirely too long to get through customs and missed the connecting flight to Guatemala City. There was weather delays and then a huge backup at Immigration to get in. I was not prepared for picking up bags and running trying to make connection. It didn't matter anyway I was too late as I left the customs and border area. The international desk was gracious and booked a new flight for me for the next day. Your part was at the level I expected. Just wasnt happy with the overall situation."
Pros: "Lots of room between the seats, they offer complementary drinks and food, staff very attentive"
Pros: "Check in was smooth and easy. Boarding and departure right on time. Crew is very professional and helpful. Overall, a very good flight back home after being on the road for a month."
Cons: "The gate changed, but the flight screens didn’t update the change for a while. I believe this was more of an issue on the airport’s end, rather than Interjet’s"
Pros: "Roomy seats. Flight was late getting to Lima so there was anticipated delay getting back to Mexico City but The made up the time and we got to CDMX on time."
Pros: "seats were comfortable and had enought leg room."
Cons: "the temperature was too hot."
Pros: "The screen with the live camera in the front. Really cool"
Cons: "The flight was delayed for more than an hour for some security issue. Also the food is really poor. Just a small sandwich for a 4 hour flight. Really?"
Pros: "Boarding was in the middle of the night and flawless"
Cons: "It was freezing cold for much of the flight and there was no way to charge phones through a usb port"
Pros: "The price"
Cons: "No food or juice, delays"
Pros: "Crew was nice. Most things were satisfactory and fine."
Cons: "Didn't know/wasn't told that their area is closed until 5am-ish( 6:55am flight) so couldn't pass through security and had to sit/stand outside in the main area waiting for in-person check-in. There was no online check-in and all seats were automatically assigned, but maybe that's a cost savings - and I got lucky to not get a middle seat."
Cons: "Internet had a delay of half an hour .."
Pros: "Price and good luck space"
Cons: "Too long to check into in"
Cons: "Took 30 minutes to disembark during which time there were no updates as to why"
Cons: "They would not let me carry on 2 bags that I have carried on on every flight I’ve done in the past year! I had to pay $2 75 usd!"
Pros: "The crew was excellent. Very friendly. It was an easy boarding and deplaning process. Everything seemed seamless and stress free."
Cons: "For longer flights they should have more food options than just chips. At least for purchase. And a wine option. Again, even if it's for purchase just so we can have more of a selection. Also, they should upgrade the entertainment system. Or at least play a decent movie. The system feels old and is more distracting and kept me awake."
Pros: "Flying on time,service excellent"
Cons: "My mom request a wheel chair and the girl with glasses in charge kept us waiting for hours my mom is diabetic and she was hungry and she wont do anything to send her to the gate. We arrived almost 4hrs early so we could had dinner piecefully. totally not flying with interjet anymore!!"
Pros: "The flight attendants were very courteous and helpful in finding seats"
Pros: "The space in the cabin is good, the only thing is the air conditioner wasn't that well, where it was stuffy."
Cons: "The boarding, needs more organization as well as with the audio, the screen is there but trying to hear it was difficult at times."
Pros: "the flight was delayed. When it did arrive crew was helpful and nice. Enjoyed the beverages, not so much the food"
Cons: "the plane did not have cold air and was a packed flight which made for an uncomfortable flight. The plane did not have working tvs, and was delayed."
Pros: "Nothing"
Cons: "Flight canceled"
Pros: "Fast and easy to use! Friendly people ! Interjet is Avery good !"
Cons: "Over all it look dirty grease, the interior plane smell like sweat gtease as soon as one step inside the plane, seats smell, look felt acward, wotnout, again over all it felt, look dirty, smelly, yack!!!"
Pros: "The seats on the planes were comfortable"
Cons: "From Mexico City to Bogota te line for the check in was almost an hour long, the same from Bogota to Mex. city. In Bogota I had to make an extra line to pay a tax fee and it took another 30 minutes. Unbelievably inefficient."
Personal resolvió todo mis inquietudes. Personal muy atento y servicial.
It was a long delay, we’re sitting on a plane for 1.5 hours But overall as always United do a great job!
Pros: "United uses a code share with Avianca for regional flights."
Cons: "Flight personnel seem like they dont enjoy their job."
Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Pros: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Cons: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
Pros: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Cons: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Pros: "The flight was relatively short and uneventful."
Cons: "The workers at the airport, airline door, and flight attendants were all very rude. After sitting in LAX traffic for over 2 hours, they could’ve at least attempted to be friendly and helpful. I swore I’d never fly United again, and this solidified my opinion."
Cons: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Pros: "Never made connection since first flight was deplaned"
Cons: "Never made it"
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "The crew was very helpful and friendly!"
Cons: "Entertainment was on personal device. Additional software was needed to watch movie."
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Cons: "When booking through kyak, we were not informed that we were booking basic economy and all of the restrictions that come along with that ticket. We were not happy to have to check our carry on luggage and not be able to choose our seats and would have opted for a more expensive ticket if given the option"
Pros: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
Cons: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
Cons: "Didn't take the plane!"
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "They put us up in a reasonable hotel"
Cons: "United operated leg had no inseat entertainment for an 11hr flight. Isle seats had half of legroom taken up by mysterious metal box. Flight was canceled after three hours in the plane due to mysterious smell. Followed by stampede out of the plane, into hotel, etc. No compensation obviously, #America."
Pros: "Friendly flight attendants Help luggage personel"
Cons: "NA"
Pros: "Updates on delays came directly to my phone"
Cons: "Updates were not accurate with what was actually happening"
Pros: "every thing"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Pros: "Zero."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Pros: "Everybody help me good information Thanks"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "The lady helping me to get another plane was very nice because I lost it and was crying"
Cons: "The time for the connection was not enough to change gates using a bus and the connecting gate was too far away ."
Pros: "Punctual, good service"
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Pros: "Full refund"
Cons: "I suposed to arrive to Costa Rica today after 8.00 pm and I'm still in Houston, I have to pay by myself for the Hotel even when the delayed was because the ailine changed my itinerary."
Cons: "Tv control did not work, cabin in my área very hot"
Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Cons: "The screaming kid kicking the back of my seat the whole flight."
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Pros: "Boarding was quick"
Cons: "We had to wait 20 mins to have plane de-iced because they only had one machine"
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Bogotá - Reno Flights
Departure:
Bogotá (BOG)Colombia
Destination:
Reno (RNO)United States
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Cabin classes:
$1,213
$754