Terrible ground service. Denied boarding and no refund or reprogramming. Robbed by Aeromexico
Cons: "We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision."
Pros: "Very communicative about things like bathrooms being closed for sanitation, turbulence etc."
Cons: "The boarding process after getting off the bus to get on the plane."
Pros: "El avión estaba súper limpio y en excelentes condiciones"
Pros: "Crew were very kind. Seat space from BOG-MEX not so good"
Cons: "Food could be a little better."
Pros: "The flight left right on time and even arrived 15 minutes earlier than scheduled to Vancouver. Crew were all friendly."
Cons: "Food was okay but could have been better."
Pros: "Departure and arrival times were accurate."
Cons: "There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature."
Pros: "Crew members are great and always willing to help"
Cons: "Seats could be more comfortable"
Cons: "The seats were the most uncomfortable seats I have ever sat on for a flight. Definitely needs improvement for a better flight experience."
Pros: "i coul not take the flight becuase this agency changed all my itinerary"
Pros: "The service on the plane is ok."
Cons: "On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time."
Pros: "I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico"
Pros: "Almost everything was perfect!"
Cons: "The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers."
Pros: "Overall a great experience"
Pros: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Cons: "Ground crew is inept. 1. They keep separate lanes for passengers who checked-in via web and who had not checked-in yet. However they did not prioritized one over the other. So people who arrived 10 minutes after me and had not checked-in dropped their luggage before me. 2. They did not ask questions to figure out how to best help passengers. 3. Provided incorrect boarding time 4. provided incorrect information to pickup luggage in CDMX"
Pros: "Um nothing"
Cons: "Checked in online and got the check in line only to have the lady tell me I’m too late and that I never checked in. They did manage to charge my baggage fee though? I had to book a different flight and tackled on another $500 dollars to my trip. Will bever use my Aeromexico club premier again."
Pros: "The staff on board was very friendly and helpful."
Cons: "Once again the gate crew was rude. I was in line behind a family that had trouble with paperwork and once they finished let them through then sent me to the very back of the last line to board. I do not speak fluent Spanish and when I tried to clarify was told very curtly “ontra linea” and he forcefully pointed to the back of the line and turned away."
Pros: "Is so quickly boarding and the service inside is very good"
Cons: "The space in to chairs... for the people big is complicated"
Pros: "Not much"
Cons: "Cabin crew was late, delaying the flight over an hour. When we arrived at the gate the ground crew acted like this was the first plane they’ve seen. Scrambling all over, everyone talking frantically on their cell...keystone cops"
Pros: "We upgraded to the "MA" seats and it was so worth it."
Cons: "The food was so so."
Pros: "The flight attendants were great courteous, polite and professional I loved it"
Cons: "Some of the planes didn’t have the screens working to relax in a longer flight"
Pros: "Una mierda aeromexico"
Cons: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Cons: "Your bad service I’d appreciate That you have had sent an e-mail to remind me of the web check in. I was used to that and i made a mistake as I read that the flight was departing at 3:40 pm from Bogota and I missed the flight. It was a no show and I had to pay 845 dollars and you dont care. You will receive all the money and I have to loose it all. How can I send a complain?"
Cons: "The flight was delayed for a day. I had to spend a night on Mexico. They changed my flight so I lost a day traveling."
Pros: "Excellent service I will travel with aeromexico again."
Cons: "Cancelled my flight, rebooked me two days later with no meal vouchers, hotels or accommodations. Booked on another carrier and asked for refund on cancelled leg and was told no. Why does SkyTeam partner with a carrier that has no intention of providing any type of commitment to its customers."
Pros: "The crew was really nice"
Cons: "The plane does not have any entertainment"
Pros: "The food was good"
Cons: "The fact that when the Mexico City security detained my bag Aeromexico told me the bag was never loaded on the plane in YYZ. They gave me an email address and said good luck. My bag was then shipped to Bogota I went to the airport and asked fir it back only to be told it was sent back to YYZ. I was supposed to be given $100 -never happens. Now I'm home and I have no idea where my bag is."
Pros: "Puntuality and service"
Cons: "We are not able anymore to get upgrade with the use of certains credit cards"
Pros: "Very nice crew"
Cons: "Old plane, very uncomfortable seats, no leg room and no entertainment"
Cons: "they charge 250 dolars for my service dog, even though i had all my dods documentos. its ridiculus. i call customer service and they did not do nothing to help me."
Pros: "No problem with the entire trip"
Cons: "Lack of quality entertainment on board"
Cons: "Recieved my bag in Mexico City completely wet!!!!"
Pros: "ON time, friendly, comfortable and there was food."
Cons: "the delta/aeromexico lack of coordination for my seats."
Cons: "i was unable to fly due to the Hurricane"
Pros: "Attendants were courteous."
Cons: "Space between seats and back rest. Atten"
Cons: "5 hours delay and the did not give us a clear explanation"
Pros: "I enjoyed my flight it was comfortable seatoseating. The good was great! The flight attendants were very professional and friendly.the entertainment was great because I had my own choice of watching what I wanted."
Cons: "I enjoyed everything in this flight!"
Pros: "Seats were comfortable and TV for each passenger."
Cons: "Food is really bad. That sandwich can be eaten."
Pros: "Would not recommend."
Cons: "Poor service."
Pros: "boarding and leaving plane, the wheel chair service, nice helpful crew, flight departed and landed on time, snack and beverage."
Cons: "landing at LAX was a bit jumpy/scary, airport construction - not Aero Mexico's fault though."
Pros: "Flight attendant they were very nice and helpful"
Cons: "The boarding in Guadalajara"
Pros: "Snacks and drinks are greatly appreciated!!"
Cons: "Our flight was delayed 2 hours and nobody told us why!"
Cons: "The flight was delayed and we had to sleep at Mexico City for few hours,no good information in Mexico and we had to go to different places to get information, been in that airport wasn't a good experience."
Plan left late, scanner was not working.
Pros: "I was able to sleep on the late night flight"
Cons: "Can’t think of anything"
Cons: "Be on time"
Cons: "Could have been better without mechanical issues, delay."
Cons: "You could have been on time. You negatively impacts ppls lives and don’t give af."
Pros: "Nothing. You’re horrible."
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Pros: "Friendly, comfortable and ON-TIME!"
Cons: "There was a mom with 3 very rowdy boys in the row in front of me. They disrupted the entire length of the flight! I wish a Flight Attendant had said something to them as the mom clearly didn't care to discipline her kids. Worst flight ever!"
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "Awesome crew. Very pleasant people."
Cons: "2 hours late. Thanks ohare."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Cons: "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Pros: "Friendly staff"
Cons: "Rude customer"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Once we got underway everything was excellent and fast."
Cons: "Flight was delayed due to the original plane being hit by a bird."
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Cons: "Sat next to a dog guy and the crew did not help with the situation"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "I got home."
Cons: "Waited 1 hour on the plane with no explanation."
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Pros: "Flight delayed which allowed us to make connection after long runway and customs delays. Crew friendly and helpful. Prompt cabin service. Baggage brought quickly in SAT. Clean plane. Power source."
Cons: "Local pickup at SAT is now devoted to taxi. Airport police rude. Most people picked up at 11PM and hard for cars to get to curb or see passenger due to taxi line. Both terminals terrible after several experiences in last couple months. SAT worst pickup experience that I see national and international travel. Obvious that cabs and air port police are the worst congestion problem I experience."
Cons: "Crowded seating, smaller seats."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "United uses a code share with Avianca for regional flights."
Pros: "Llego a tiempo"
Cons: "Food choices ran out of stock soon."
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Pros: "Great gate agent and flight crew!! I checked in my acoustic guitar for the first time with an airline and it was treated like gold."
Cons: "Nothing at this time"
Pros: "Entertainment options were very good."
Cons: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
Pros: "what's there ever to like in United? One things is worse than the other!"
Cons: "Flight was delayed 1 hour for crew not showing up. contacted customer service 2 times on phone and was promised to get travel voucher in 24-48 hours. Never got that. On 3rd time contact I was asked to email their support I did one week ago and nobody bothered to respond yet. Typical United!"
Cons: "Lost flight due to late arrival"
Pros: "Window seat"
Cons: "4 hour delay and checked bags on different flight"
Pros: "Arriving ahead of schedule"
Cons: "Wireless not working well and not able to watch movies"
Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "No complaints at all. Great flying experience"
Pros: "I was stuck at the airport and needed to get home to see my daughter. She was expecting me to get her from school. I was able to make it there in time due to the fact that I was able to purchase a ticket one hour before my flight left for a price that was much lower than any other airline."
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "The United employee at baggage claim was quick to assist. She gave me a new bag to transfer all my belongings and a flight voucher for my damaged bathing suit."
Cons: "Hated united. Poor customer service"
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Cons: "I got ripped off I paid in advanced and gave all my information to them in Dallas and they told me I am not in there system so I could not fly home i had to take the grey hound at the last minute"
Cons: "We boarded the plane late, sat on the plane for almost two hours before taking off (because of maintenance issues) and then waited to get to our gate upon landing. This happens to me almost every time I fly United."
Pros: "the free wi-fi on the United app. Direct flight Clean plane nice flight attendants."
Cons: "delays after delays. communication on the delays could have been better. size of the seats on the plane were a turn off."
Pros: "The flight"
Cons: "The time"
Cons: "Our original flight was cancelled and on the rebook, which added a stop, my family of 4 which includes a 4mo and 5 yr old were all given separate middle seats. When we brought this up we were told only the gate agent could adjust. Although at the time there were seats together they were "economy plus." Not surprisingly the gate agent was very rude when we approached her with the issue, insinuated it was our fault, that we were extra trouble for traveling with 2 small children, and that we may have to be bumped. We were finally accommodated at the last second but it was unneeded stress. Also several flight attendants gave us a hard time for bringing aboard our infant car seat despite the fact it is FAA approved and we bought a seat for it and it is the current recommendation of the FAA to do so."
Pros: "The flight attendants were helpful"
Cons: "Two hour delay for no reason from Houston to SA"
Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Cons: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "Arriving safely at home."
Cons: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
Cons: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
Pros: "Professional staff"
Cons: "The departure gate was changed 3 times to terminals very far away. It was a bit tiring to dash to the different terminals in order to not miss the flight"
Pros: "The boarding procedure was okay but my flight was delayed"
Cons: "I usually fly southwest...the flight was hot and uncomfortable, the a/c was blowing hot air thru the whole flight was very disappointed"
Pros: "Bigger plane and fast flight"
Cons: "Nothing. It was great"
Pros: "nice screen size and good movie selection."
Cons: "i will likely avoid this flight.in the future. it seems like a small thing but the seats were much too hard making a long flight torture. also the air temperature ws sweltering hot,"
Pros: "The newness of the plane."
Cons: "My flight was delayed from 4:50 to 7:45 without any type of notifications text message or emails going out to any of the customers notifying them. I got to the airport and had to wait additional 3 hours that is horrible!"
Pros: "Boarding was quick"
Cons: "Arrived late....broken seat"
Cons: "We were delayed because they couldn't find the demo seatbelt. Then take off and landing were way too jerky. Also they claimed due to it being a short flight no drinks would be served, as we get to watch first class get everything."
Cons: "Flight was delayed 30 minutes"
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Pros: "I like the fact that the crew is very attentive and helped us to get on board on time."
Cons: "There is not a single thing that I dislike."
Cons: "The flight was delayed 3 times!"
Cons: "Plane took off before got there had to spend all nite in air port no food or hotel voucher"
Pros: "Cleanliness,excellent customer service, flights on time!"
Cons: "Water at least. Recline seating"
Pros: "Crew was very nice and the seats were just average."
Cons: "I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight."
Cons: "Boarding was chaotic"
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"
Pros: "The friendly of the staff and that the crew was strict to put order in the unloading"
Cons: "the food"
Pros: "Clean new plane"
Cons: "No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles."
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Pros: "the fly was delayed and the seats are too crowd"
Pros: "Quick, expedient checkin & boarding"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Todo puntual.y buen trato"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "Keep doing what you guys are doing well"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Cons: "Luggage delivery is still incredibly slow!! 20 mins for the first piece"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Cons: "Food and entertainment and leg space."
Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."
Cons: "One check in booth for 170 passengers. Pathetic."
Cons: "Boarding took just too long"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"
Pros: "Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience"
Cons: "the staff has no idea of their work or their routes the truth and are arrogant"
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Cons: "There's litteraly no leg space between seats."
Cons: "This airline is always delayed. The seats are too small"
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Cons: "First class is pretty limited on food. The seats could be more comfortable considering the cost."
Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "Was horrible"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Cons: "Departure ñate without information"
Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."