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Pros: "Great flight, lots of room."

Pros: "Direct flights are awesome"
Cons: "Boarding process was slow"

Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"

Pros: "The whole flight was comfortable and the staff was amazing."

Pros: "Oops, I provided this info in the wrong place. Please fix for me."

Pros: "Good flight crew, fairly smooth flight."

Pros: "Love the direct flight from San Antonio to Seattle. Good flying times as well."

Pros: "Our connecting flight was late in Seattle. Maybe free peanuts for the inconvenience? Little stuff like that goes so far... but overall your planes are bigger than most, so the seat size is appreciated. We are all 6 ft and taller. Too expensive to upgrade all 4 seats, but wasn't too awful!"

Pros: "Easy boarding"
Cons: "The Wi-Fi was not working on our flight. Money back?"

Pros: "I really loved the different options for food. All were reasonably priced and the amount of food was satisfying. I also really loved the entertainment options - there was a diverse collection to choose from and having the tv option was great because I didn't want to watch a movie I could watch a 20 min show."
Cons: "The way the flight staff served the food, the carts and the knowedlge of the items that were served. It just seemed jumbled and could've been executed more efficiently."

Pros: "Pilot seemed quite competent. On time as well. Crew found and returned a lost wallet before we got out of airport!! Ama zing!!!"
Cons: "Cramped and crowded ride. Entertainment not easy to get on my own iPad. Stewardess said , " if I can figure it out, you can" and walked off."

Pros: "Even though the flight was completely full, all things went smoothly."
Cons: "The flight was delayed in arriving.....long wait on the tarmac for take off."

Pros: "Traveled on a busy Sunday morning. Alaska Airlines employees were in the airport directing people to the correct places which was helpful and the lines moved quickly. Flight was direct and went smoothly. On-board crew were friendly and attentive. Ordered the fruit and cheese tray for $7.50, which is quite a bargain considering travel costs. It was fresh, well-presented, and hit the spot."
Cons: "Fee for tablet use increased from $8 to $10."

Pros: "Amazing crew! Nice comfortable seat and leg room. Good food and entertainment. Clean airplane. Luggage delivered quickly to baggage area."

Pros: "I was able to get to my seat with no issue and the staff was super nice"
Cons: "I'm a Big & Tall guy. I had an extremely awkward time using the lavatory, The seats were cramped, and i had to push back on the guy who was trying to lean back in his chair. the newer plane seats are nice and way better."

Pros: "I like that they allowed active duty to board along with first class etc.."

Cons: "I was asked to move to a different seat in order for a family to sit together. i was happy to do so however i was at the very front of the plane where the restroom was and where the flight attendant was messing around with all kinds of cabinets and drawers the whole time. I had already been awake for 20 hrs traveling and that seat was so loud i couldn't sleep. it was also FREEZING and i was trying my best to wrap up in my scarf but I was surprised the flight attendant didn't offer a blanket. Why was it so cold??!?! My other flights were if anything warm but that flight was miserable."

Pros: "Pleasant airline staff"
Cons: "You had to rent in flight entertainment and pay for most food (minus pretzels)"

Pros: "Alaska Airlines is great."
Cons: "I didn't realize I didn't pick a seat, so I had to sit in the middle. For a redeye flight, I really wasn't happy that Kayak didn't mention to reserve a seat on Alaska's website or when I checked in to my flight."

Pros: "The flight attendants were very welcoming and nice. Also, the overall look and interior of the plane was well kept and clean."
Cons: "I was really excited about flying with your airline, as I have been told by many how awesome it is. However, I was on a red eye flight, and though excited to fly with you, knew I would be needing some sleep for this particular trip. I selected my seats online and boarded the plane. Shortly after takeoff I went to lean back for a restful sleep, however, the seats didn't recline at all. There was no mention on the site of this when selecting the seats. This is kind of important to some people. I'm disappointed in my flight, and the experience I had with this. I probably will not fly Alaskan airlines again."

Pros: "The crew was great, the plane clean. Took off on time, landed on time. leg room was decent. Seat profile is thinner with a hard foam, not uncomfortable but different, this is what improved the leg room."
Cons: "This was a redeye with 180 or so other people. The guy in front of me had his seat back all flight even when the crew said raise the seat backs for takeoff and landing. Seats were difficult to sleep in, head rest while adjustable is thin and gave no real head support, at the end of the flight my neck felt like it had whiplash. No food, on a 5+ hour flight, it was overnight, but the seat head rests made sleeping difficult."

Pros: "Ease of boardong and on time"
Cons: "Nothing"

Pros: "Checking in was easy. As long as you have your confirmation number ready you are golden!"
Cons: "The fact that I had to pay for my luggage at check in was a horrible surprise. I thought one luggage check came with the price of the ticket and was included in the fare. Guess not! I had to use 75$ of my vacation money for luggage there and back!!!"

Cons: "The dates were wrong and when i tried to change it was not possible. No customer service"

Cons: "Was unfamiliar with Seattle airport .. no one around during the wee hours in the morn when I arrived .. finally saw a worker who directed me to the Alaska airlines gate. Had to take three trains to get there, Not the fault of the airlines, just an annoying experience for me."

Pros: "We were able to pay the extra $30 per person to get premium coach seats. The extra leg room made all the difference and the seats even seemed to have more lumbar support than usual. Crew was full of smiles. We've never had trouble with checked bags on Alaska and this flight was no exception."
Cons: "We think those who carry on should have to pay for that luxury! Maybe it would get rid of that mess as people are getting settled upon boarding the plane."

Pros: "Boarding was easy"
Cons: "They didn't have blankets or pillows, not even on the red eye!!!! WTF???"

Cons: "Can't believe you charge for the internet!"

Pros: "Really easy and comfortable"

Pros: "The flight crew was very accommodating and friendly, not only to me but, to some passengers that needed a little extra assistance. In the Coach section there was plenty of legroom."
Cons: "On my flight from Seattle to Phoenix, though the legroom was plenty, the cushion for my buttocks was a little thin and worn."

Pros: "Same as above"
Cons: "Everything was great"

Cons: "Passport card not valid for travel, could not take flight."

Pros: "Flight was on time. Although I wasn't able to choose a seat when I booked my flight at least I got a good seat when I got to the check-in counter"

Cons: "No leg room or pillows for red eye flight"

Pros: "LOVE the free wifi - can't tell you how wonderful that is when you have a 2+ year old who loves watching videos, etc. Crew was incredible kind and patient when my husband was walking the aisle with our baby (trying to get her to sleep)."
Cons: "Nothing negative on this flight."

Pros: "Super friendly crew. Good movie choices for renting the $10 tablet, glad I "splurged". The cheese/fruit tray was a good sized portion. I love that they RECYCLE!!!"
Cons: "It was just a little on the hot side in the plane before take off, but I don't think that is something to blame the airline for?"

Pros: "Short shuttle flight, did not expect a five star service."

Pros: "Even the ground delay was handled so easily it was not a problem."

Pros: "Friendly staff. Very nice in this day and age where people are often treated as numbers only."
Cons: "nothing in particular."

Pros: "Crew"
Cons: "Another flight, another last-minute gate change"

Pros: "The pilot! He was so funny and got us all in a great mood for a long flight! Oh.. And plane was practically brand new! Very nice!"
Cons: "Nothing all great!"

Pros: "Great flight. Everything was smooth. The flight attendants were so accommodating and seemed to really care about the passengers."

Cons: "The seats are too close, not enough leg room.."

Cons: "Flight was delayed, gate staff not helpful"

Pros: "Willingness to accommodate customers"
Cons: "Not having access to wifi all the time"

Pros: "Boarding went very well. The credit was extremely helpful and responsive."
Cons: "Not enough room for individuals with broad shoulders. I felt as though I were either invading my neighbour's space or hanging out in the aisle."

Cons: "One of the crew members was so rude. He bumped into me not once but TWICE and didn't apologize or even acknowledge that he did it. On top of that, the same crew member took my glass of wine and threw it in the trash without my permission. It was still over half full. Very rude. Do not recommend. I think his name was Patrick."

Pros: "Very nice and friendly crew, quick boarding. Food was okay. Overall a great experience, and always enjoy flying with Alaska over other airlines."

Pros: "The crew was excellent. Do they ever take a break???"

Cons: "Flight crew dI’d not enforce mask mandate."

Pros: "I liked the entertainment"

Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"

Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."

Pros: "Crew"
Cons: "Delay"

Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."

Pros: "Everything"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."

Pros: "Comfortable flight with pleasant staff. I slept most of the way."
Cons: "I was satisfied with this flight and did not experience and discomfort during it"

Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"

Pros: "on time, clean, prompt. no problem."

Pros: "Thomas our steward was excellent."

Cons: "VERY bumpy ride- scary"

Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"

Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."

Cons: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."

Cons: "No power to charge"

Pros: "Great!"
Cons: "Great!"

Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"

Cons: "cramped in economy class"

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"

Cons: "Delayed flight, mechanical"

Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"

Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"

Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."

Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"

Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Cons: "Wifi didn't work."

Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."

Cons: "No free meals."

Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."

Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."

Pros: "at least, i got to Haiti"
Cons: "delays + long flight."

Pros: "Food and wine"
Cons: "Seats are difficult to sleep in"

Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."

Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."

Pros: "The vegan meals were very good."

Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"

Cons: "Seats most uncomfortable on any flight I have ever taken"

Cons: "Food"

Pros: "I only fly Delta because they are consistent and efficient and very courteous."

Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"

Pros: "Easy check in and boarding, and flight left on time."

Cons: "Sat in 16B and my personal entertainment system wasn't working."

Pros: "It was a lot more comfortable. There were not many people so it was nice to stretch out ."
Cons: "The plane was fairly dated."

Pros: "on time departure and return"

Pros: "I broke down and got one of the comfort plus seats and that was very comfortable."
Cons: "That I have to pay extra for a comfortable seat"

Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "On time"
Cons: "N/A"

Pros: "Good service; free soda, stowed our carry-on rollers. Best of all: no hidden fees and extras. Honest pricing good flight. A throwback to better times."
Cons: "As always, exiting plane took forever."

Pros: "Cheap, on time"
Cons: "It would have been nice to have the option to use and E-ticket"

Pros: "Enough room in seat"

Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."

Pros: "Crew was friendly"

Pros: "It went well"
Cons: "Nothing to complain about"

Pros: "Crew was wonderful both ways."
Cons: "The flight times are much later at night."

Pros: "Great Crew! Cordial & pleasant. Have never had a bad experience flying Sun Country. Have had many national, international flights with this airline and have never been disappointed; although the seat bottoms could be a bit more comfortable. But all in all, can't be beat for service and pricing"

Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."

Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"

Pros: "Wasn't a full flight. Had an entire row to myself."
Cons: "I was trying to get my seat changed at the gate. when a young male employee cut me off twice. so he could flirt with the girl helping me."

Pros: "Jodi, the head flight attendant serving our cabin, was friendly, attentive, professional, and is a huge asset to Sun Country and their business model and mission. She promoted the highest customer service and said she'd been with Sun Country for over 20 years. Impressive! She took our flight from enjoyable to exceptional."

Pros: "The flight attendants were kind, the flights went well. The price was pretty good."
Cons: "I was disappointed that the price only dropped since we purchased our tickets. Usually they get more expensive as you get closer to the flight date. Also, I didn't know when I booked that there were fees to check luggage - that's why I specifically chose Sun Country over Spirit. I also was led to believe that I had to pay for a preferred seat online, when they hold free seats to be assigned at the airport."

Pros: "Kind staff."
Cons: "Having to pay for the tablet to watch movies."

Pros: "On time, boarding was great and very polite crew."

Pros: "Overall quiet,uneventful flight."
Cons: "On a long flight from MSP to SanFrancisco, I've always had flight attendants coming down aisle several times with water. Not at all on this Sun Country flight. Disappointing."

Pros: "The airline was very helpful, the flight attendant were friendly and they heled me get another flight when I thought the 19th was Wednesday. So had to rebook a flight on Thursday after missing my flight on Tuesday. Great airline!!!!!!"

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "They don't nickel and dime you. Very pleasant staff."

Cons: "I had to cancel my flight due to a medical emergency and Sun Country Air would not refund. They basically said "too bad", sorry to hear that, and I ate the cost of my entire ticket. I will never fly this airline again nor will I recommend it to anyone."

Pros: "Inexpensive flight to fl."
Cons: "No food or entertainment."

Pros: "Staff is great, friendly, happy always. Punctuality of flights great Prices better than other big airlines, which is why we choose SC Communication is good Staff again is supiorior to all other airlines - always smiling, friendly, helpful and act like they want to be there and help customers. They are even fun and not so serious."
Cons: "- Should consider designating a section of the plane for families with kids- especially small kids. - Adults should be able to enjoy a relaxing vacation - especially when taking a special adult vacation and break from their kids and families for a stress-free vacation. Flights should accomodate adults and non-families too. - We were on a flight with 10 kids in diapers and under the under the age of 4 spanning all in an area of 4 or 5 rows. - Love kids but they were screaming, crying and having tanterums on the flight out and on the flight back. It was a airborne daycare center and very miserable and stressful for all."

Pros: "Least expensive flight I've taken in a long time received a terrific rate for the ticket. The flight was only about 1/2'fiull and it was very comfortable flying with Sun Country."
Cons: "They do not offer USB power or in flight wifi. They offer an entertainment system that appears to be a high capacity tablet with movies, tv and games. The charge for the use of the device is in line with GOGO in flight but you have to use their device and you are not online."

Pros: "Great service from ticketing to crew. Crew member went out of his way to save me $20. It's the little things that count. Loved this airline!!"

Pros: "Pilot communication, 12 minute early arrival to Ft meyers and Minneapolis airline Customer service person was outstanding."

Pros: "The crew, and cabin crew were excellent!"
Cons: "Really bumpy ride! Not their fault!"

Cons: "there was no wifi"

Pros: "I liked that the pilot introduced himself and the crew and his voice was comforting. The crew was friendly. I liked my aisle seating. leg room was great for me."
Cons: "This had nothing to do with the flight itself but the video players are rather expensive. I paid the $8 for one the first flight but I refused to pay again on the second flight. So I had no entertainment on from Minneapolis to JFK. I bought my own meal onto the plane. Also the ground crew in Minneapolis seemed unorganized during boarding."

Pros: "On time"
Cons: "Pay for food and drinks"

Pros: "They were very helpful in assisting us. Excellent customer service. I will fly Sun Country air again."
Cons: "Nothing. I liked every."

Cons: "They board early!"

Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"

Pros: "The staff was very nice."
Cons: "I did not like that I could not select my seat kin advance. Unless of course I wanted to pay up for a higher price seat. Stop the games. Satisfy the customer."

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Pros: "Everything went to plan and the staff was cheerful and welcoming!"

Pros: "Everyone on sun country was so friendly! I had a pretty tight seat spot in the back and got asked to move to first before we took off. As a member of the National Guard, I really appreciated that! Everything was great."

Cons: "Sat in a back row both flights and both times crying and fighting kids were behind me near the bathroom. Wonder if families tend to pick back rows. I will try for closer to the front next time"

Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"

Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."

Pros: "Yes very good flight"
Cons: "Everything was good!"

Pros: "Great service."
Cons: "Later departure"

Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."

Pros: "The seat assignments and boarding were very easy to handle."
Cons: "The plane was noisy but may have been due to the air conditioner that was running full blast making the plane freezing."

Pros: "That I was accommodated to sit with a friend at the last minute."

Pros: "This was my first time flying with Sun Country and it was a very comfortable flight. The crew was incredibly nice."

Cons: "Over crowded. Wanted at least 25 passengers to surrender carry one for checked, otherwise departure would be delayed. Really??!!"

Pros: "Priority boarding"
Cons: "No wifi, no free snacks for preferred seating"

Cons: "No conplimentary snacks like peanuts pretzels or cookies. No built in screens. Have to pay for personal video players."

Pros: "Nothing."
Cons: "You could have been on time. You negatively impacts ppls lives and don’t give af."

Pros: "On time."

Cons: "There was a mom with 3 very rowdy boys in the row in front of me. They disrupted the entire length of the flight! I wish a Flight Attendant had said something to them as the mom clearly didn't care to discipline her kids. Worst flight ever!"

Pros: "Ontime. Friendly staff. Newer plane. Large overhead."

Pros: "I had to sprint from customs in terminal D to skyrail then skyrail terminal A to gate 33, to make my flight. Could not see gate 33 but heard your staff shout out, "San Antonio"? Very grateful they saw me running or else I would have missed my flight."
Cons: "Being put in seat 30E when there was plenty of other seats available."

Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."

Cons: "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."

Pros: "It was short"
Cons: "Completely full plane. Ridiculously tight seat pitch. Overhead bins full. 45-minute delay for a dead-heading flight crew. Long wait for checked baggage. No beverage service because of turbulence. Flight crew out of position is a management problem, don't make it an inconvenience for a 737 full of paying passengers!"

Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"

Pros: "Once we got underway everything was excellent and fast."
Cons: "Flight was delayed due to the original plane being hit by a bird."

Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."

Pros: "Aircraft was cool"
Cons: "Small children"

Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."

Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."

Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"

Pros: "the plane was very new and in excellent condition"

Pros: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."

Pros: "Nothing special, but no problems. I did pay for the fruit and cheese plate, which I think is a good deal for the price. Brie is better than you'd expect on a plane! Totally recommend it."

Pros: "the clerk at the boarding desk was kind"
Cons: "delayed"

Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"

Pros: "Smooth flight. Flight crew was kind and curtious."

Cons: "Kayak repeatedly listed the departure gate as D36 when it was D17."

Cons: "tvs weren't working correctly during the entire flight"

Cons: "Sat next to a dog guy and the crew did not help with the situation"

Cons: "The long delay was terrible"

Pros: "I like quick flight,"
Cons: "The delay but hey that's how it goes."

Pros: "Great flight. Nice airplanes and friendly hostesses."

Pros: "Boarding was very quick, they called the groups quickly with no lag time in between."
Cons: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."

Pros: "The meals were pretty decent and I loved that I was given chocolates during the flight."

Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."

Cons: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."

Pros: "The only thing I liked about my flight from DFW to San Antonio was the fact that I FINALLY got to go home."
Cons: "The fact my layover was in Dallas, I couldn't board on time because of our departure from Denver being delayed from ice, and the gate got switched about three times. I've never been in a standby list, but I barely made it. I'll never want to fly through DFW again!!! The American Airlines employees were mostly inconsiderate, with the exception of two staff members. Not sure about this airline again."

Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"

Pros: "Friendly crew."

Pros: "The flight itself was smooth and quiet"
Cons: "The delay was to accommodate other passengers, but we sat in the airport for hours. AA's communication about the situation was poor, at best, the staff was tired and cranky, and there was no effort to make sure that we were not inconvenienced."

Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"

Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Cons: "N/a"

Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."

Pros: "I got home."
Cons: "Waited 1 hour on the plane with no explanation."

Pros: "Everything"
Cons: "Time was on point. And the flight was smooth. No complaints"

Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."

Pros: "Staff and customer service were great"

Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."

Pros: "crew was exceptionally polite and courteous."
Cons: "free beverages were rushed, many passengers not get same mostly because of turbulence conditions"

Pros: "Same"
Cons: "Same"

Pros: "The crew was attentive friendly, energetic, educational and very helpful."

Pros: "Very rude and plane was hot. No air conditioning"

Cons: "Layover was over an hour."

Cons: "Wait for more than two hours then canceled"

Pros: "Crew was very friendly."

Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"

Cons: "The female flight attendant was not good"

Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."

Pros: "The crew was very nice, but not terribly attentive. Chicken option for dinner was too spicy and no warning about it or I would have chosen something else."
Cons: "We were being bumped around constantly all night. I’m sure there is a reason the pilot didn’t change path or altitude, but it made sleeping impossible."

Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."

Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."

Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."

Pros: "On time!"

Pros: "Seats comfortable. Easy boarding."
Cons: "United couldn’t seem to get gas in the airplane and we had delayed departure from DFW. Upon arrival to Chicago we taxied for 22 minutes to the gate causing rushed connection to Munich. Baggage did not arrive at Munich so now we have no luggage."

Pros: "the flight attendants and service were amazing and perfect. The green tea from All Nippon Airline was awesome."
Cons: "All the food were terribly salty, inedible because the beef was hard like rock, I was unable to eat or chew. The sauce was salty and terrible so threw them away. In general, the food were inedible and poorly prepared that means they were not considerate and discreet about cooking, selecting material,too. The airline only pick the terribly cheap meat to scam and mistreat the passengers. I felt I was ripped off and sadden."

Pros: "Well we enjoyed the crew on the United flight, the food was terrible, and the entertainment options or below average. In the end we both hurt our neck trying to watch TV on her phone. Other airlines at least offer you entertainment options that do not result in you having neck pain afterwards"

Pros: "Boarding was easy. Just waiting in line to get on a plane. Pretty easy."
Cons: "No problems with the flight from Dallas to Chicago. Very quick and easy flight. Chicago to Paris was a bad experience."

Pros: "Friendliness of Crew"
Cons: "Seat handles would not go all the way up. Did not make for enough room with an empty seat righ beside me."

Pros: "Great and organized service at gate. Very friendly staff considering that they were having to work on Thanksgiving."
Cons: "I expected more current movies on the in-flight entertainment system."

Pros: "courtesy an comfort."

Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."

Pros: "They accommodated my 6 hour layover by reducing it to 2!! Got me home 4hrs earlier. So grateful."

Cons: "The entertainment unit did not work."

Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"

Cons: "Entertainment could have been better."

Pros: "Bigger plane and fast flight"
Cons: "Nothing. It was great"

Cons: "This flight was cancelled, so I can't say how the flight was. However, I can say that in my 20 years of travel, this was by far the worst, most stressful experience I have ever had. I was placed on 2 other flights with 2 other airlines and wasn't notified until AFTER I was already checking in with another airline (this is also after calling the airlines regarding the cancellation, several hours before heading to the airport). Worst experience. Do not recommend."

Pros: "Everyone was very friendly"

Pros: "Was nice"

Cons: "Long wait on Tarmac and not being able to add my boarding pass to my Apple wallet"

Pros: "Loved ability to watch movies on iPad and phone for free"
Cons: "Complimentary nuts..."

Pros: "Space boarding and flight"
Cons: "Na"

Pros: "Friendly steward, boarding staff very good , no delay"

Pros: "Excellent service."

Cons: "Seats uncomfortable, plane old and shabby and staff unfreindly and unhelpful."

Pros: "The costumer service at Denver international airport was great."

Cons: "no food or entertainment."

Pros: "On time!!"

Pros: "It was an overall good experience. I was flying home because of an emergency. I was able to get my preferred seat (at no extra cost) and the crew was very friendly."

Pros: "Free beverages"
Cons: "Crowded seating"

Pros: "They had wifi :)"

Pros: "Nice staff"
Cons: "Horrible landing. They lost my luggage. Which I think my fees should be returned since I had to wait until 8 at night to receive it"

Pros: "Met a cute girl!"

Pros: "New plane, wifi, arrived 27 mins early"

Pros: "On time"

Pros: "Flight was delayed and had to wait 2 more days to leave."

Cons: "waiting on the plane for an hour for take off."

Pros: "Glad there was a late evening departure available after the Bowl Game. Convenient so we didn't have to spend the night."

Pros: "seats excellent service"

Pros: "The price for ticket outstanding!"

Pros: "The employees were incredibly cheerful and accommodating!"

Cons: "Didn't get to get on flight due to your error"

Pros: "Everything went smooth"
Cons: "There is never enough room on planes unless you are flying first class"

Pros: "On time departure"
Cons: "Seats are small and cramped together."

Pros: "Crew was great. Price was great."
Cons: "No good options. Difficult WiFi connectivity. No entertainment."