Cons: "Boarding the plane then getting off to board a different plane 40 minutes later only to take off an extended hour to then idling on the runway for another 30 before take off made me miss my shuttle appointment to whistler subsequently missing a wedding I was attending."
Pros: "Boarding was quick. Crew was friendly and professional."
Cons: "No faults. Perfect flight."
Pros: "Crew were very pleasant. Flight was on schedule."
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Cons: "Our flight from Dublin arrived late, we missed our connection to the Alaska airlines. Since the arrival from Dublin came into terminal 1 and our Alaska airlines flight was in terminal 6 we would most likely have not made our connection anyway. Since we had a 3rd party booking they could do nothing."
Cons: "When we landed they parked the plane a foot from where it needed to be. We all had to be reseated while they moved the plane a foot. It still didn't seem to work. It took 20 minutes before the door was opened to deplane."
Cons: "The Flight Attendants were very kind and super attentive!"
Pros: "The flight attendants were very good on such a busy flight. And the seats were comfortable with enough leg room."
Cons: "The updates at the boarding gates were late. The way the seat assignment are generated needs improvement since I needed to get in line again after checking in online for my seats."
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Cons: "my seat wouldn’t stay up, it was a little broken"
Pros: "Arrived 30 min early"
Cons: "Having a gate at ORD. Waited on runway for 1.5 hours"
Pros: "Comfortable seats"
Cons: "We had a delay in departure"
Cons: "Movie options and better food variety"
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Pros: "Excellent boarding arrangements. Great selection of entertainment shows. Crew were good hospitable."
Cons: "Seats were too bad. Half the seats on the flight were not able to be pushed back. Uncomfortable journey. Food selection wasn't the best. Also the quality could be questioned."
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Cons: "No USB port to fit my ear buds so 6 hours with no audio/video To cold and was declined any blanket froze!!! Unfriendly stewardess both directions who didn’t care to collect trash:SMILE or care I was cold with no movie"
Pros: "Several great movie options."
Cons: "No free, little packs of food, and very small options list that was overpriced."
Pros: "service excellent"
Cons: "Alaska lounge sub standard"
Pros: "I was on a red eye, upgraded to first, but there was no service almost at all on the flight. It was freezing, yet they had NO blankets or pillows, they brought only a little hummus, never checked in again the entire flight. No breakfast, no coffee, no roll, nothing served. But, no blankets in FIrst? that in itself is a FIRST for me!"
Cons: "No service in first, no blankets, uncomfortable seats on A320. Phone dropped inside the seat, could barely retrieve it from inside the seat."
Pros: "Very warm and pleasant crew with great service while the ticket price is reasonable."
Cons: "We arrived at the airport 5 minutes (NO more than that) after the one hour check in time to fly international going to Mexico. We were told we had to wait in line to speak with someone to print a boarding pass. There was an extremely long line with only two employees helping. We then asked if we could get our money back being that if someone has specially helped us with our case only being 5 minutes late to check in, but they declined. We had to book an entirely different flight and still have not gotten our money back. It was very stressful and unprofessional and had someone actually helped us, we would’ve arrived at our destination at the proper time we worked so hard for. I know my boyfriend and I weren’t the only people with his problem because two other families ran into the exact same avoidable problem. It felt very unprofessional. It ruined a familys vacation and caused the poor children to cry because of the lack of accommodation. We would love our money back but not sure you guys will even do so. Very disappointing."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "Friendly flight crew."
Cons: "Small, hard seats."
Pros: "Flight Attendant Bob was so sweet and helpful to me and my daughter. I would still be on the plane struggling to get off if he hadn’t helped us load and unload. Thank you Bob!"
Cons: "Well, planes are always pretty tight, but at least they give you a USB port."
Pros: "Getting to my destination on time. No lost luggage. The crew was very good about finding me when left camera behind on plane. Excellent service. I travel on Alaska and. Irvin America frequently and have never had an unpleasant experience on either one. They are always pretty much on time."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "Crew was great. I was carrying a tuxedo and a suite and one of the crew offered to take them from me and hang them instead of folding them in the overhead. Everyone was very please t."
Cons: "1. Entertainment was a small tablet that you rent to see movies. I can’t believe it has reached that extent. 2. Food. We ordered a chicken sandwich and the veggies that go in the sandwich came separately in. ZIPLOCK bag. The shredded carrots were all over the place. Really bad idea."
Cons: "The usual: poor seating and no food/beverage service gratis. Compared to the majors United, American, and Delta, Alaska service and helpfulness are outstanding."
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Cons: "I wish there were more meals. My wife and I tried to order items but they were often sold out."
Cons: "On the return flight it was cancelled and they put us in a flea bag hotel and I have written Alaska and requested a FULL ROUND TRIP TO COSTA RICA and they haven't had the courtesy of responding. I wrote Wayne Newton 2x. b"
Cons: "Got to the gate about 20 min before flight. The gate attendant got a bad customer service attitude when I questioned why we couldn't board flight. We were a little late because our flight from Taipei was an hour late. She did schedule us at 6 am on another flight which made an interesting (painful) night with 3 boys under the age of 6. Nowhere did it state that boarding was closed 30 minutes prior to the flight. Bad experience - late night ...small kids... no food or drink available...surley gate person..no notice of the boarding policy...just a very bad experience."
Cons: "Flight was delayed from LAX to PDX. Also there were a handful of people (myself included) that had to catch a tight connection in PDX. The flight attendants should have announced for people to stay seated upon landing to let those few get through that had only a few minutes to make the next flight, but they did not so it took 15-20 minutes to disembark which was very frustrating."
Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"
Cons: "My things got stolen and I filed a complaint but no one got back to me!!!!"
Cons: "Another NA airline. No frills what so ever. Almost as good as a bus ride."
Pros: "Ground and in flight crew was very friendly."
Cons: "Flight was 4 hours late because of a suddent issue with the designated pilot's health but then they also gave me a good discount coupon."
Cons: "Got in later than expected into Seattle, so had to rebook my shuttle and delay it an hour. Not awful but certainly an inconvenience."
Pros: "Fairly expedient"
Cons: "The following day travel experience via Alaska"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Pros: "Loved not having to pay for bags. That is a great thing!!!"
Cons: "would like better options for something to eat, that does't require a payment of some sort."
Pros: "Pilot seemed quite competent. On time as well. Crew found and returned a lost wallet before we got out of airport!! Ama zing!!!"
Cons: "Cramped and crowded ride. Entertainment not easy to get on my own iPad. Stewardess said , " if I can figure it out, you can" and walked off."
Pros: "Staff was friendly and boarding and unboarding was swift."
Cons: "The seats weren't that comfortable and not much leg room."
Pros: "I'm not normally an avid traveller, but in this last week, I've had the opportunity to fly on four different airlines. By far, the best airline ive flown upon was alaska. customer service was so friendly from start to finish, the employee who checked in our luggage (who was incredibly professional with an very frustrated guest behind me in line, while managing to not alienate my wife and i), ro the flight attendants who were prompt, responsive, and efficient in hydrating the passengers. My wife is uncomfortable with flying, and their demeanor with every aspect of their work made her feel safer and, at least, a little bit more relaxed. Thank you."
Cons: "Nothing, every point of my intreactions with Alaska Airlines were excellent or better."
Flight cancelled at last minute
Cons: "Better selection of food. Snacks just did not cut it."
Pros: "Entertainment and new plane"
Cons: "Some of the crew where just mean people"
Pros: "Flight left quick and everything was in order"
Pros: "Leg room was amazing, WiFi was great and entertainment selection was wonderful."
Cons: "Our flight was delayed about 30-45 minutes. Would have been perfect if on time."
Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"
Pros: "Crew is always fantastic, JetBlue crew members never let me down!"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Pros: "Seat size"
Cons: "No entertainment. And ac/ventilation was horrible"
Cons: "More than one service during a 6 hour flight and friendlier crew"
Pros: "Seats are super comfortable. Great entertainment"
Cons: "The snacks"
Pros: "They upgraded my seat for more room I have no idea why but it was very ki d of BlueJet to do this I was extremely thankful."
Cons: "Wish all airlines could some how speed up the boarding process."
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Cons: "Probably best airline to take to Houston"
Pros: "The crew was great"
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "The crew was great"
Cons: "Less angry customers"
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Pros: "Wonderful experience with Jetblue"
Pros: "It was in general a good experience."
Cons: "Snacks could be a tad more creative."
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "Free WiFi, screen entertainment options are good though I didn’t take advantage. Crew alway super nice. Apparently there were some computer issues in th cockpit but pilot got through it without much delay."
Cons: "No power plugs at the seats. I’ve become accustomed to outlets on JetBlue flights and now other domestic carriers. Thought I’d get work done but the one time I didn’t charge up my laptop I find out I’m out of luck. Plane was visibly part of an old fleet."
Cons: "So the delay messages started at 7am two hours before the flight was scheduled to leave. Flight is over an hour delayed. The flight is only a hour long but still annoying. Arrived at the airport 2 hours early and noticed that the plane was in fact at the gate. Hmmm, no pilot apparently. Pilot arrives, we board with the hopes of getting out earlier than the delayed stated. But wait, all the passengers are on board but we are waiting for ice and catering. Seriously, the plane has been here for 2 hours and jet blue can’t spped things up and we are further delayed by waiting for ice. Poor planning!"
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Everything about once I got on the plane was great"
Cons: "My flight ended up being delayed 6 hours. Fine that happens, but what was particularly defeating was the fact that the 6+ hour delay was an accumulation of ongoing alerts of further delay. Had I just been told that it was be six hours, fine, I’d plan accordingly and take a nap, but because it was an hour or so increments of delay I was basically frozen by inaction and constantly having to adjust to another delay"
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Cons: "The flight attendant was sitting next to me and wouldn’t shut up. So annoying!!!!"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "The plane had more room overall than comparable and more expensive flights from other major carriers. The crew was professional and efficient."
Cons: "Food options were limited and unappealing, though pretty standard for industry. Flight was short in duration ~3 hrs, so not a real issue.. I thought that selling blankets and pillows was very cheap BUT that savings is reflected in ticket cost and a better flying environmemt and experience from start to finish."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "The flight attendants and the overall feel."
Cons: "Not enough cushion on the seat even though I paid for the extra legroom a softer seat would have been better."
Pros: "Everything was good value flight"
Cons: "Everything was good for a coach seat"
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "From the start to the end nice right no problems at all thank you"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Friendly flight staff, on time service."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "Delayed for an hour because of changing tire"
Cons: "Smooth flight, great crew."
Pros: "Nice smooth flight"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "I liked the entertainment"
Pros: "Crew ok . Seat not so comfy"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Empty seats, room to spread out"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
More online available content would be nice
Pros: "Nothing. Sun country airlines was 30 mins late to bird allow travelers to board their plane then 1 hour late to leave after that then 20 mins late to deboard, so in total they were 2 hours late"
Cons: "Their staff needs to be on time to board and takeoff. Sun country airlines was 30 mins late to bird allow travelers to board their plane then 1 hour late to leave after that then 20 mins late to deboard, so in total they were 2 hours late"
Pros: "The plane took off, flew and landed safely."
Cons: "When I bought my ticket, I didn't realize I would have to pay $35 to put a bag in the overhead compartment and $35 to check a bag; only a personal item under the seat in front of me was free (came with the ticket price). This resulted in the ticket being at least $70 more expensive than I anticipated. Probably could have gotten a cheaper flight overall. Also, the plane was 2 hours and 45 minutes late in taking odf, resulting in landing 1:00 am. I picked my flight time deliberately to avoid flying after about 11:30 pm. With the lateness of the flight, I probably could again have gotten a cheaper flight that was scheduled to land in the wee hours of the morning. Finally, the complimentary food was non-existent - didn't even get a cookie or small bag of pretzels. Did get a free drink and water."
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Cons: "Complimentary pretzels or something"
Cons: "No inflight entertainment. No free snack. $40 for a carry on!"
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Pros: "The crew was great!"
Cons: "I had to take a bus from my gate to the plane from the new D21-26 gates."
Pros: "The crew was a little rude."
Cons: "They could upgrade like some of the other airlines and add entertainment of some kind to the flights"
Cons: "Sun country is awesome"
Pros: "Everything went very smoothly."
Pros: "Suncountry has great service, their seats are not cramped and i think that there is enough leg and elbow room in every seat. The crew was attentive and friendly, the flight was punctual and uneventful."
Pros: "The price of the ticket"
Cons: "We boarded over an hour late. We got in an hour late and had to wait over an hour for our backpacks that we had to pay $25 to check because they didnt fit in the box."
Cons: "I came before 50min to boarding and they didn’t allow us to board the flight.. the staff said they have closed the gate .we can schedule u for next day flight.. not even next flight.. next day.. what the hell! What had to pay extra 266$ for hotel reservations.. we already paid 1152$ for the air ticket before.... overall it was a bad first experience with sun country airline...I will never recommend to my family and friend in future."
Pros: "Flight attendants were very nice. Seats were pretty comfortable"
Cons: "When we booked the flights, we were not allowed to choose our seats and did not see any notice about charging for carry on bags. When we checked in, we had to pay extra for carry on or checked bags and had to pay for seat assignments. No complimentary snacks either. Disappointing."
Pros: "Kayak is super easy to use and get the cheapest flights."
Cons: "The crew was rude and not useful at all. Poor customer service."
Pros: "Everything ran smoothly"
Pros: "The patience the staff had with some passengers"
Pros: "Spacious plane, seating was comfortable, clean, attendants were very helpful and the Terminal as well, they went above and beyond to assist me."
Cons: "No kiosk Main entrance at PDX"
Cons: "the seats are not comfortable for a three hour flight."
Pros: "The gal next to us was an employee of sun country and she was extremely nice! Also the front desk people were accommodating"
Pros: "Very nice attendants. Comfortable seating. Didn't have to save lives in the exit row, which is a plus. Thanks for not crashing!"
Pros: "Easy boarding abd confortable chairs"
Cons: "No food is served and the food for purchase is awful"
Pros: "There wasn't entertainment in my flight, and I didn't buy any of the food,so I really can't rate that. However, the flight itself was fine, nothing great, nothing bad."
Pros: "Great airline! Courteous, pleasant atmosphere, wide range of snacks & drinks, they asked twice if I needed anything, digital media players, clean plane, funny smiling staff, etc. Would def fly again!"
Pros: "Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row."
Cons: "A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on."
Pros: "The airplane seats were clean and worked!"
Cons: "I didn't care for: the narrow aisle between the row of seats; one stewardess serving the snacks for sale and the beverages; the loading procedure; and my list could go on and on."
Pros: "Good trip."
Cons: "All good"
Cons: "Handheld device rental too expensive and tv show selection to limited for my interests. I brought my own device and just wanted wifi to watch my shows on netflix."
Pros: "I got home safely. The flight was very bumpy so I was glad to make it home safe."
Cons: "There was no entertainment, which is ok but boring. They said they were coming around wit complimentary drinks and snacks, but never did. The crew didn't really do much other than ride the plane because I didn't see them other than boarding and landing. My seat was also broken so I couldn't sit up because it kept moving/reclining. Not the best flight...."
Cons: "There was no Sun Country sign to find where to check in. We left an hour late due to having to take a shuttle bus to our plane. The folks coming off that plane were late making us late. Everything else was great."
Pros: "Timely...both in boarding, take off and exiting after an on time landing."
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Cons: "My flight to Minneapolis was delayed, which caused me to miss my flight from Minneapolis to Boston. Sun Country lied and said that my flight would wait for me, and there were no other flights going to Boston until the next day, resulting in a 10 hour delay. They then did not compensate me for my hotel stay and transportation, which I had to cover myself."
Cons: "Flight was late on both going there and coming back."
Pros: "The assistance with wheelchairs. I had difficulty walking due to knee and foot pain Seats were roomy. Room for legs"
Cons: "No snacks provided"
Pros: "See above."
Cons: "See above."
Pros: "Punctuality, flight was on time."
Pros: "As always, Sun Country staff are wonderful!"
Pros: "Staff is professional, friendly and courteous. Flight was on tome, boarding was seamless."
Pros: "The flight was delayed but the crew at the gate in Seattle was wonderful. The young ladies were professional and very sweet."
Pros: "First time flying Sun Country. Great experience both ways. Will fly with them again."
Pros: "They were on time and that's about all I can say for the positives."
Cons: "No seat assignment available and had to pay 30$ extra to ensure seats were together with no info or help from kayak. Carry ons were checked in despite plenty of overhead space. Charges for even first check in bag. Will avoid sun country from now on."
Cons: "Serious butt pain. Wish I had brought a cushion with me."
Pros: "Price was good"
Cons: "No televisions and most airlines have them for trips across the entire USA"
Pros: "first time flying Sun Country better than Virgin America which i rate very high , my return flight , i got the time wrong but got on board for the fee of $50- no fuss no drama thanks SC carl n"
Pros: "They don't nickel and dime you. Very pleasant staff."
Pros: "No one within 6 feet of me."
Pros: "Tight seats"
Cons: "More accurate notifications of flights"
Pros: "Crew was as helpful as they could be."
Cons: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Friendly, comfortable and ON-TIME!"
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Pros: "Prompt on time service."
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "She was amazing!! Juggled many tasks and got at least 15 of us on via standby. She was a pleasure to work with!!"
Pros: "Short flight"
Cons: "Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip."
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Pros: "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
Cons: "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Cons: "New cheap fare is honestly offensive trash."
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "The fly departed on time"
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Everyone was pleasant & professional"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "This time every thing excellent"
Pros: "The younger male crew staff was good Female staff poor Plane itself was poor . Seat Tray kept unlocking as latch old and faulty Connection was good although airport shuttle to gate uncomfortable due to navigate stairs with carry on"
Pros: "When it comes to travel, there is always something that can go unexpected. Is that happens to you and you come to AA counter with a positive attitude they will make sure you are satisfy with your service."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Cons: "Good service ! Window seat!"
Pros: "I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC"
Cons: "There is no inflight entertainment"
Pros: "I believe that a cup of juice and small coffee cookie only its unacceptable. Not even coffee is lame"
Pros: "I slept."
Cons: "The crew was overall terrible. For someone who also works in customer service, I was actually appalled at the behavior of the AA crew/staff. The flight attendants were ok, but the boarding crew was terrible and unbelievably unhelpful. I asked a staff member at check in if i needed to check my bag and he seemed really annoyed by my question, and refused to be of any help. Wow! He was so unbelievably rude. I ended up paying $25 to check a bag I didn't need to check. I was so disappointed. In the future, I think I will try to avoid flying AA."