I had to bring my wedding dress and called ahead to make sure I had it figured out. Most airlines have a closet type storage area by the flight attendants and frontier does not. I was told over the phone I would have to buy a seat for my dress so I did that. Then when I went to the airport the lady was pretty rude and said that it was incorrect and it would be dumb to do that and I wasn't allowed. Then I had to pay an extra fee as well.
Once to the gate we were delayed and the plane was there the entire time. We were scheduled to take off at 6:55 and boarded at 7. No reason for the delay and they didn't keep us updated.
I was not very happy with Frontier this time.
Two months after I booked my AA flight for two passengers, I was told that the flight number for our flight had changed. Little did I know that my wife's seat was moved 10 rows back, even though we originally reserved seats next to each other. Luckily, I noticed this change when I checked in, but I had to shell out and additional $78 just so she could still sit in the original seat I purchased for her! I called AA about this, and they said that she was "reaccommodated". I call that "unaccommodated". They did offer to refund the money, but I won't get it until 10-14 business days later...
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Once we landed in San Antonio we were forced to sit on the tarmac for 2.5 hours because there was another plane stuck at our gate. They turned off the AC and we sat in the sweltering heat. There should have been some other solution for this. Perhaps some stairs or moving the other airplane away from the gate for a short time so we could get off.
The 3 people in front of me must have chain smoked a carton of cigarettes on the way to airport with the windows up. Flight attendant would not move me-- they had serious attitude and clearly need some customer service classes. Had an allergic reaction from smokey smell sneezing and coughing. Nose burned and started bleeding from the airplane air (almost as if the filters were not changed on the a/c blowing on my face). Seats wouldn't recline. 30 min delay leaving airport (direct flight from Denver to San Antonio, but yet we sat on runway bc of storms in LA???) arrived to SA late at 10:15 pm. Stood and waited for another 30 min for bags to come out with ZERO communication from airline letting us know which luggage carrosel to stand at. Meanwhile the lovely folks at southwest had to finally make an announcement for Frontier to give us any amount of info. Doubt I will ever go this budget airline again. Awful. Saved $75 instead of flying southwest. Wasn't worth it.
Hub was centrally located in Denver between the Rocky Mountains!
Every thing is an upcharge! Not even the carry-on bag is free! If you are in the habit of taking a carry-on when you travel (like most of us do), add another $80 charge to your round trip ticket.
The only free drink on the plane is water. Soft drinks are $2, chips/peanuts/munchies are $2 and so forth!
All window and isle seats are another $20-40 upcharge. I chose not to pay upcharge for an economy seat and ended up in a middle seat towards the tail of the aircraft!
By the time I paid for my carry-on and premium seat on the return flight, my trip became as expensive as business class but got a very bottom deader service! Avoid this airline!
I liked the StroopWaffel. Was given an extra one by the attendant. The flight was quicker than scheduled. The attendants and pilot were very friendly.
Our flights to and from Minneapolis were booked a few months in advance. On our flight from Den to SA, all three of us were in the center seat, in different sections. That displeased me.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting.
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