Cons: "Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre"
Pros: "Crew was ok."
Cons: "Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day."
Pros: "Every thing was very good"
Pros: "Flight was on time"
Cons: "Food was horrible and no drink options. I hate diet soda yuck"
Pros: "The puntuality"
Cons: "Possibility of entertainment in the plane"
Cons: "I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!"
Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"
Cons: "Hire competent employees"
Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."
Pros: "Overall flight was fine. No entertainment nor wifi."
Cons: "At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline."
Pros: "Never again with Avianca"
Cons: "Never again with Avianca"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "The food was really small and the crew, in general, lazy."
Pros: "The wide selection of tv series and movies was excellent."
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"
Cons: "it was 14 horas late"
Pros: "The crew"
Cons: "Seat, food and the delay"
Cons: "Aviões muito velhos e comida muito fraca."
Pros: "Food ok."
Cons: "Plane left almost two hours late! Missed connection in Bogata! Despite Avianc providing a Hotel in Bogata I had to pay for Hotel in Cocuta!"
Cons: "On Feb 26th we had a flight leaving Bogota back to NYC, and at the gate, we found out our flight would not be operated by Avianca, but by a Spanish carrier called WAMOS. Wamos airlines does not offer in-flight entertainment. It offers an app that you can download on your mobile device prior the flight, even though there are no plugs inside the plane and no fully reclining seats. This change is being caused by an ongoing strike action by some of their own pilots and this has been regarded with absolute no consideration from Avianca to its costumers. At the airport we talked to 3 different customer services employees, all giving us different versions of the story and no clear answers. One employee told us that we MAY have a possibility of reimbursement and another one that we could stay in a hotel and catch another flight the next day (which was not an option for us) There was no advance warning about this change to me (not even during check-in) Found out later some passengers gotten an email informing about this change, but not all of them. Staff didn't know anything about this flight. The gate staff only informed passengers of the change, after I complained, and kept insisting that the airplanes were the same, when clearly it was not the same quality, in amenities and service on board. There were big delays and a mess with seat assignments. Many customers traveling together with separated seats and of course, delays in departure caused by the mess that Avianca caused. Just to be clear. what Avianca is doing is stealing the money that we paid for a specific flight, to voluntary change us to a much less inferior flight, with absolutely no consideration and no compensations."
Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Cons: "It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Pros: "While on board everything is good. Nice food, great entertaining, really comfortable. Problem is what happens in between if you have connecting flights."
Cons: "I bought my flight and it had 2 connections. The time frame between flights was HORRIBLE! On the first flight change I was in a horrible rush to get there on time an I barely made it. On the second flight change, I was one of the firsts in coming out on the plane, I didn't stop even for a second and was fast paced and even with that I had to run from half of the airport to the gate because boarding was complete and the flight was waiting for just a few persons (which I met later because it happened the same to all of us) . My flights were on time so all that stress was NOT SUPPOSED to happen. It took forever to being able to get out of the plane and it was more than clear that Avianca didn't took any of that or the airport procedures in mind before selling the flights with connections. And because their lack of organization and being so careless about this matter, my checked bag got stucked. I was lucky enough to get home but my bag did not. And it happened the same to the other people who had problems with their connections too (that's where I met them, when we were the only persons who didn't got the bags and happened to have similar experiences with our connecting flights). I'm really disappointed, I really liked Avianca flights in general but now I know I can't trust in their judgement when it comes to connecting flights, they just sell you the flight and don't care if you're going to be able to make it or not."
Cons: "See above + air hostesses speak poor English. When asked to persuade certain travellers to put their seats in the upright position during mealtimes they refused and claimed that it is bussines of mine to arrange for that. In the course of previous flight they have hower required that. Very confusing. The behaviour and performance of the crew was hardly proffesional. They paid little attention e.g. To people who did respect instructions concerning fastening the seat belts orcto remain seated during landing, etc."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Cons: "- Rescheduled flights due to Avianca commercial decisions just 1 week before flight - Boarding was very messy due to their inhability to explain the "group system", they have pax that doesn't speak spanish or english, they should do it in a more easy way - Food portions wasn't enough, a lot of people had to bring their own snacks and the plane had a terrible smell due to that. People will bring bags with full roasted chickens - Entretainment was ok, but their system is just so slow - A lot of loss time because they lost my bags in one of the connections. Hopefully they brough it back 12 hours later"
Pros: "That I now know avianca is not reliable"
Cons: "Poor customer service attitude. Lack of interest in the passengers"
Cons: "After avianca overbooked their flight, lied to me and said it was because of a strike i was stuck alone in bogota for 11 hours instead of 3.5. I received no compensation and am very angry with the way things were handled. Definitely wont be bothing with this airline again"
Pros: "LA PELICULA QUE ME VI ESTABA BUENA."
Cons: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."
Pros: "Entertainment system and Comfortable seats"
Cons: "Below average food."
Cons: "Once In Bogota my 1h flight to pereira was cancelled and I was told I wouldn't be able to get on another flight for another 1 or 2 days which was a huge inconvenience, later after speaking with someone I was given the option to board another plane to a nearby city 10 hours later. I agreed and had to make arrangements to make transportation from manisales to pereira,for my surprise on the way to manisales the flight got redirected to Pereira my original destination, that was great but created another inconvenience for my transportation arrangements."
Pros: "The plane is modern and staff were great!"
Cons: "the flight changed schedule and I had to wait 8 hours in the connection instead of 3."
Pros: "No response given."
Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."
Pros: "The airplane"
Cons: "The delay and boarding"
Pros: "Smooth flight."
Cons: "While the plane was hardly full the seats were awful and overnight painful. I was served a sandwich which was moldy."
Pros: "Staff was friendly"
Cons: "Seats were clunky, I couldn't recline my seat during a 10 hours night flight."
Pros: "I had a rough time due to stomach problems."
Cons: "When I asked the attendants for some medicine to help my stomach, they replied they were prohibited from giving medicines to passengers. Since they are not doctors, I understood their point of view."
Pros: "Everything, really good company"
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Cons: "The original flight was booked to dec 11th 2016 at 10:20am. On dex 9th at about 10pm i got a text message and email telling that my flight was rescheduled and asking me to call Avianca. So i did, and my new flight was booked to leave 2:18pm, arriving in Salvador at night. I asked for options, they offered me a flight at 6am and another at 8:30 am. I said that i would talk to my party and return the call, and we choose the 8:30 flight. When i called back, they said this flight had only 3 seats (we were a party of 6 adt, 1 chd and 2 inf). In the avianca site they were offering the flight for the whole party, but, of course, with a higher rate that i paid in june. The person said she coulndt book it for me, and i should call the SAC (client service) to try to solve the problem. I called the SAC and after 40min in the phone they were able to put everybody on the desired flight. I felt that they were trying to rebook us on a cheaper flight, letting the seats with highest fares to be sold to someone else. Since it was their fault the flight changing, i think it was a bad experience in my first flight with Avianca. Probably will avoid them in the future."
Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"
Pros: "The crew was more attentive"
Pros: "the flight attendants were very friendly."
Cons: "boarding was a complete disaster. the lady at the counter gave me all wrong information. the random screening was done very rudely. not a single staff spoke a word of English which is unacceptable for an international flight. the food albeit not significant after the horrendous boarding experience was terrible, and I had to ask several times for water. Further, for the flight to bogotá, we had called and spent a lot of time on the phone to reserve seats, which were then all wrong once we checked in at the airport. what was the point."
Cons: "This was the first segment of an itinerary ending in Miami. There was no personnel available for check in 3 hours prior to departure. They claimed it wasn't an international flight. They told me at 330am, that they would be open to check in at 4am.... it was 420am before anyone showed up at the check in desk. I had requested a wheelchair...I was told I had to walk about 60 yards to the other side of the concourse for the wheelchair, that they could not call for the wheelchair to meet me at the check in position"
Cons: "Everything was fine except the lack of` air conditioning at boarding time"
Cons: "The turbulence was really bad ! I couldn’t sleep at all !"
Pros: "good crew. great seats."
Cons: "I would like to have tv screens in flights from Bogota to Panama. No entertainment at all. But from Panama to Miami it was perfect."
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Pros: "Very poor service. The crew is not capable of attending the needs of passengers, specially those traveling with children. Comfort on board is terrible. An airplane of two seats on each side for over 7 hours and to many stops. The stop in CR was unnecessary. We had a very difficult flight with no entertainment and poor service."
Cons: "They need to take more serious their services for toddlers and children. Seats are not apt for children from 2 up to 8. Seatbelts do not fit a child. They don't have an emergency kit for children. No entertainment, no pillows, no blankets. We had to beg for water. It was simply unacceptable."
Cons: "Boarding lines are awful"
Pros: "Crew was pleasant. Food was good. Seats were comfortable."
Cons: "The flight was delayed about 40 minutes."
Cons: "On my way to Colombia- I was made to pay $40 to check my skateboard, even though I was allowed to carry it onto the plane from the US to Panama. On the way back I was told that I could bring it on the plane if I took the wheels off. I did. They did not allow me, and made me check it anyway."
Pros: "The crewman were extremely friendly, very professional team!"
Cons: "No air in plane while boarding so temperatures we're easily over 100 degrees in the cabin"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "The seats were so uncomfortable and impossible to sleep in. This is hardly worth the discount as you land so stiff and uncomfortable"
Cons: "Seat comfort and Design. Terrible for 9-hour flight. Plane configured to minimize bathroom space and maximize seats. Food entertainment and Liquor all cheap"
Pros: "Airport and flight service."
Pros: "Bety good service abording..."
Cons: "The entreteniment"
Cons: "I didn't have a seat from Panama to Sao Pablo, because they oversold"
Cons: "Security was redundant and disorganized. Gate staff were uninformitive."
Pros: "Atención and food"
Cons: "Was late"
Pros: "Everything was very quick"
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Pros: "Very Punctual"
Cons: "No entertainment on board. The food was TERRIBLE!!! Beverages were OK"
Pros: "courtesy, punctuality and comfort."
Pros: "Service was great. Food was good. The flight attendants were attentive and the planes were new."
Cons: "Panamá has the worst airport next to LaGuardia I’ve ever connected through. Crowded; dirty restrooms and poor food options."
Cons: "Flight was delayed, no apology, service on board was terrible and unfriendly. Had to run to get to connecting flight. No help from airline staff. Avoid Copa at all costs. Don't fly Copa!"
Pros: "nice crew tribulation."
Cons: "there were no food options, only chicken. even though it was a shot fly, we didn't have a screen for music or other entertainment."
Pros: "Food was decent."
Cons: "Wasn't given headphones when asked."
Pros: "Flight was good...ease of making reservations...choices and time available"
Cons: "not much to say here"
Cons: "Rude crew, old plane, no entertainment"
Pros: "The crew was super nice"
Cons: "Again, international flight, cold, no blankets offered. No wifi or charging stations."
Pros: "Our flight wasn’t delayed twice then cancelled and rescheduled until 9:pm the next day. From Bogota Colombia to San Francisco with a connecting flight to Panama. Copa Airmines flight CM 658."
Cons: "The fact that they made me travel 18+ hours to get home!!! WTF!!"
Cons: "On time. Food okay"
Cons: "Got bumped from flight"
Pros: "Everything went well. It was nice that the flight was not overcrowded and there was room to sit comfortably."
Pros: "Everything was great"
Cons: "Flight was delayed on bogota no help went we got to panama to get the next flight information"
Pros: "Timely, organized and food was served in this very short flight"
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Seats comfortable, but planes are old and outdated"
Pros: "Everything perfect. On time, good service"
Cons: "Flight rerouted without plan. Crew totally unprepared, hostile to customers, horrendous customers service, on tarmac nearly three hours without water, etc., stranded all day at LAX unnecessarily, CREW NEVER DID SAFETY INSTRUCTIONS for additional flight, which is totally illegal!!"
Cons: "Although the airline knew about the delays it decided to make people wait inside the airplane for almost 4 hours. That was insane! I refer to this specific situation with such dislike because I had friends traveling at the exact same time as us through a different airline whom didnt let the people aboard the plane until climate warnings were cleared. It was the proper thing to do! I been in others flights in which weather conditions dont allowed to depart on time and people is not allowed to go on board until the conditions are better. No even a cup of water was offered during this stressful time, and the seatbelt sign was on the whole time. It was horribly handled!!!"
Pros: "Everything was on time and have no complaints on this particular flight."
Cons: "I was not allowed to board my next flight out of Panama City because of overweight. I suspect they knew that was going to happen as they gave me a boarding pass without a confirmed seat."
Pros: "Friendly crew"
Cons: "Baby screaming & passengers not using headphones"
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Cons: "You misled people not telling I have to pay for luggage"
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Cons: "Get a plane that actually works."
Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Pros: "Yes, they did"
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Cons: "Old aircraft Business seat narrow"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Pros: "Everything was great."
Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."
Cons: "Too tight, no entertaintment"
Pros: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"
Cons: "You have to pay for everything"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Pros: "Service was very good and professional"
Cons: "Flight was packed but thats expected"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."