Pros: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"
Cons: "Food can be way better"
Pros: "Crew was nice, and we landed in JFK an hour earlier"
Pros: "crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight."
Cons: "manilla airport is awful and there is nothing that can improve that..."
Pros: "New plane and non stop from Manila"
Cons: "It was great."
Pros: "The leg rest in premium economy should have been longer & seat should have been wider"
Cons: "See above note"
Pros: "Seat was comfortable!"
Pros: "Amazing airplane, pilots and flight stewardess"
Pros: "Trips were surprisingly pleasant! Excellent services!"
Cons: "Comfortable seats for family with infants or kids,"
Cons: "On time gate opening when landing"
Pros: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Cons: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Pros: "Food and cleanliness!"
Cons: "If the food is better and no flight delay"
Pros: "Good flight on time. Nice staff"
Cons: "Continue the good service"
Cons: "The security check points in NAIA"
Pros: "it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila"
Cons: "Flight was delayed"
Pros: "Overall experience and the room in economy was execellent."
Pros: "No and No"
Cons: "Was in business class and service is poor. Food was mediocre and service was not at par as other business class airlines. Toilet is dirty most times and lacking toiletries. Very unsanitary. Only thing good is all service staff always smile but lack proper and on time service training."
Pros: "Short leg room"
Cons: "Better snack and more leg room"
Cons: "Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent"
Pros: "I love the service from the crew! I lost count after 6 glasses of coke and orange drinks. They had a lot of patience! I loved also the flight, there wasn’t or no air turbulence."
Cons: "The Manila international airport still needs improvement when checking in, the lines were incredible long and there wasn’t any space to walk around in terminal 2 PAL international departures. If you have big shoulders..you are better off with business class, the seats are for slimmer people."
Pros: "your crew and the service provided"
Cons: "some video channel dose not work such an the flight map."
Pros: "Flight was on time, and was not overcrowded. Flight crew was polite."
Cons: "waiting 2 hours for the plane to park"
Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Pros: "same thing, food and crew were very courteous"
Pros: "Crew, comfort"
Cons: "No options for vegan or vegetarian meals"
Pros: "Don't normally like leaving from JFK, but it was a direct flight to Vancouver, and the price was right. Also, they included 2 free bags in economy, a big savings. Also the meals were ok, and wine was included. Entertainment system was fine."
Cons: "Would have rather left out of EWR, but for the price it was worth the bit of inconvenience."
Pros: "The flight attendants were so tidy. They tied their hair neatly. Their smiles are warm."
Cons: "Slight delay in the flight."
Pros: "Boarding was organized. Food was excellent. A couple of complaints from fellow passengers were handled very professionally by crews. Leg room was not an issue for me as I am an average Asian height but for medical purposes - there should be a policy for them to separate sick-looking passengers from older passengers and children."
Cons: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
Pros: "There wasn't much about this flight I liked to be honest."
Cons: "It was extremely delayed with no explanation from the crew."
Pros: "great price. smooth & relaxed flight! No cons"
Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Pros: "Seats and service in business class Crew"
Cons: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Pros: "Friendly Staff"
Cons: "Seats are too Small"
Pros: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Cons: "Everything. Truly a horrendous experience. Worst airline I've ever flown."
Pros: "great cabin upgrade...competitive to other airlines with newer planes"
Cons: "Delayed boarding & not organized"
Cons: "Delayed boarding ( can be expected ) but very little information given about it"
Cons: "Stinky guy sit beside me but overall good"
Pros: "Smooth flight"
Cons: "Not enough leg room"
Pros: "Excellent crews"
Pros: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."