Read more about Japan Airlines
Cons: Waited way too long for my bags
Pros: The crew was amazing
Pros: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.
Cons: More variety of movies
Pros: The service and food was great. Plains are new.
Cons: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.
Pros: Cabin crew were very helpful and polite.
Cons: Food lacked flavor.
Cons: Better food
Cons: No additional comment
Pros: I had a nice exit row seat so that was nice
Cons: The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long
Pros: The crew was amazing. The meal choices were great !
Pros: The crew was absolutely amazing!
Cons: I think everything was amazing
Cons: The food and drinks were sub-par
Cons: Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund
Pros: I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!
Cons: Really no complaints
Pros: Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date.
Cons: I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight....
Cons: What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey
Cons: How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!
Pros: The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA.
Cons: The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first.
Pros: Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good.
Cons: There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight.
Pros: Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream.
Cons: The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less.
Pros: It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!
Cons: The only thing I didn't like Was leaving the plane.
Pros: The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great.
Pros: Crew service responsive and helpful.
Cons: Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time.
Pros: The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking.
Cons: The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay".
Pros: The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable.
Pros: I liked the overall service and professionalism.
Cons: The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen.
Pros: Everything bad
Cons: Bad customer service, I don't speak English good , can't understand them jet blue
Pros: on time and excellent service
Cons: a bumpy ride compared to our flight from NY to Japan
Pros: Nice people, good food
Cons: Old-=fashioned business configuration
Pros: Staff was great and plane was clean
Cons: Not anyone fault but I wish seating was better fitted in economy for taller people
Pros: Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!
Pros: The airplane and all crevices
Pros: Food and drinks
Pros: Food and drinks
Pros: Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times.
Pros: Overall flight was comfortable and staff was friendly.
Cons: No details were provided about the food on offer. I didn't know what I was eating and no options were provided
Pros: The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight.
Cons: The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back.
Pros: Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated.
Cons: The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary.
Pros: delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive.
Cons: I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon.
Pros: flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch
Pros: The service was excellent and the staff friendly. Service was fast and staff friendly.
Cons: Small leg room.
Pros: Food was really good!!! It was way
Pros: Excellent service
Cons: Not a lot of vegetarian options
Pros: This was the first leg of 3 flights back to the US and it was great!
Cons: There was nothing bad about this flight.
Pros: Very nice
Pros: Flight was all good, entertainment is great.
Cons: It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this...
Pros: The crew took care of us during a strange virus affected flight.
Cons: Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth.
Pros: Food is bland, boring. Entertainment contents are limited and old movies
Cons: As mentioned above, more new selections of movies. Better taste and quality of food, please.
Pros: Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position.
Pros: no -all that was amazing was the complete idiocy of ana
Cons: virtually everything was a unacceptable starting with the gate staff ...
Cons: You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again.
Pros: Seat not comfortable crew was amazing
Cons: Comfort in seat
Pros: The crew was very friendly and attentive. They look after the customers.
Cons: I can't think of anything that could have been better.
Cons: if the seat can be reclined a little more
Pros: All crew are so kind.Great services.
Cons: Old man next to me couldn’t keep his arm on his side.
Pros: Crew members was very polite and food was good
Cons: seat is quite small.
Pros: The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!
Pros: Service Quality
Cons: Seat does not recline
Pros: The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth.
Cons: the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights.
Pros: Great service by the crew! Excellent food and flight was on time,
Cons: Film and movie offerings and music entertainment while on board should be improved with more selections.
Pros: It was alright.
Cons: Prepare to wake up with neck pain.
Pros: The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you.
Cons: very average
Cons: First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue
Pros: Great service.
Pros: The plane wasn't that full so I had a lot of space.
Cons: the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf.
Pros: Food was good also
Pros: Food and service was excellent.
Cons: Seats in economy were narrower than other airlines.
Pros: I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan.
Pros: Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies
Cons: I'd like greater variety in food choices
Pros: Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad.
Cons: They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time.
Pros: I like the food, service, and punctuality.
Cons: Nothing I do not like
Pros: Service and food
Cons: Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable.
Pros: Great flight
Pros: From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone.
Pros: Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition.
Cons: Nothing, everything was as expected
Cons: Food was a bit salty. Bread was so cold.
Cons: Plane was hot and a lot of food but it wasn't very good.
Cons: They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate.
Pros: Good service.
Cons: Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in).
Pros: Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent.
Pros: Everyone is super nice.
Pros: 2 inches more legroom in economy than other airlines on that route.
Pros: Most all.
Cons: Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours.
Pros: Legs-room was good.
Cons: Sit have good legs-room, but not a great comfortable sits... Food can be better.
Pros: On time, comfort, good food, good deal
Pros: Cabin crews are efficient and very polite. Film selection is fine.
Cons: Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time...
Pros: Staff are very attentive and helpful; the entertainment system is top class
Cons: On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently.
Cons: Not ok
Pros: Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again.
Pros: Very attentive, professional crew.
Cons: Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English.
Cons: My flight time was changed but I didn’t receive any email regarding the change
Cons: Wearing a face vizor on top of the face mask is silly
Pros: Crew was very helpful
Pros: The seat that I picked.
Cons: Running water in the bathroom
Pros: Flight is spacious
Cons: Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed..
Pros: Good service from the crew and good food.
Cons: Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)
Pros: The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room.
Cons: I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for.
Cons: Mu luggage got broken
Pros: Crew as very helpful
Cons: passenger seated next to are rude
Pros: It was an ok experience, improved by the head of attendants at the end
Cons: Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia
Pros: Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc
Cons: The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous
Pros: Qatae Airways is second to non as always
Pros: The on flight entertainment is great. It’s very accommodating especially for long flights.
Cons: Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing.
Pros: The flight crew was very friendly and helpful in getting you settled on the flight
Cons: Boarding was a bit Hectic in Bangkok.
Pros: Very good crew
Cons: 8 hr layover in Doha
Pros: Older plane Older entertainment system
Cons: Older plane Older entertainment system
Pros: Food, entertainment options, comfortable seats, warm blankets
Cons: My volume did not work well on the entertainment system.
Pros: They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality
Pros: Need to give people cheap access to wifi
Pros: Very comfortable wii sleeping compartment
Cons: As above
Cons: Nothing disposable about the airline but booling process gave me a headace
Pros: Excellent service from the crew. Flight on time.
Pros: I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child
Cons: The entertainment did not include any music (classical or otherwise).
Pros: I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces.
Cons: The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok
Pros: Again, the crew were top notch
Cons: Comfort and available entertainment were so-so
Pros: Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!
Cons: I will never purchase a flight with Qatar
Pros: Food was good for once
Cons: They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times
Cons: I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!
Pros: The was very hospitalty
Cons: Every thing was amazing
Pros: Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!
Pros: The price for the flight was very excellent. The entertainment was very good with the movie selections.
Cons: In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours.
Cons: I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual.
Pros: Great airline...nice staff, very attentive and polite.
Pros: Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier.
Pros: Respect the scheduel and well organize.
Pros: Very spacious, good food & service
Pros: The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good .
Cons: This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!
Pros: I was incredibly impressed with the on board crew. They were kind, efficient, courteous, thoughtful, and charismatic. They made the LONG flight enjoyable and extra comfortable. :)
Pros: Absolutely nothing!!!!!!
Cons: The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!
Pros: Always heard middle eastern airlines where greats and Qatar didn't disappoint. The staff was amazing and the seats were comfortable and spacey considering it was economy. If I could do it again I would definitely fly with them again.
Cons: Nothing really. Only thing would be you had to be pretty specific with the staff not be woken up because they ensured you were fed and hidrates (not necessarily a bad thing)
Cons: price and comfort
Pros: The entertainment choices were great.
Cons: We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated.
Cons: I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles.
Pros: Great flights. lots of room in economy.
Pros: excellent crew, helped me through my nerves about flying
Cons: would have loved to sit upstairs in the bar area.
Pros: Was able to switch to an open row dubai to jfk. Nice crew..good food..veggie choices.
Cons: Jfk-mia..held for gate 1 hr..
Pros: Food was good but served in a unorganized manner, drinks and food was not sequentially served as normally.
Cons: The flight attendants were not polite and difficult to understand. They closed two of the lavatories for themselves. I’m not impressed with Emirates.
Pros: crew responding to the request, supportive
Cons: food was just ok, not excellent. movie selection was not really top notch, just so-so...
Pros: The crew was wonderful. The food was excellent.the seats was comfortable.
Cons: The whole boarding process was lengthy and totally unnecessary with the extra steps
Cons: Only one person in a three row and it was a great flight
Pros: Entertainment is epic. Speed to get luggage and depart airport was excellent.
Cons: Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot.
Cons: Stuff not helpful, rude and not helping at all despite us being with a baby
Pros: Emirates Airlines are the best Airlines in the world and I always travel with them all over the world
Pros: Early landing great service loads of legroom as am 6ft 5
Cons: The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive.
Pros: Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted.
Cons: Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements.
Cons: My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this.
Cons: The plane is great but the young gentlemen next to me is 300lb+(my best guest He's at least 6'2" possibly in his teen or early 20s) Don't get me wrong but to sit in coach for 14 hours with him in the middle seat is kind of a nightmare. Half of the way we all went to a bathroom and I don't blame him but the bathroom must be to small to clean up himself for I have to sit with feces smell for the rest of the flight. Imagine that. This is my second leg of this long flight from BKK to NYC. The first leg to dubai is horrible enough but this one top that by far!!!!
Cons: Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences
Pros: The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment.
Cons: There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class.
Cons: Breakfast could have been a bit better
Pros: Attention to detail Great Entertainment Excellent food Pilot updates on timing
Cons: Movie channels and music could be easier to use
Pros: The relaxed environment and the crew are amazing
Cons: There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it
Pros: Excellent new plane good food friendly staff excellent entertainment
Cons: Staff not bring drinks regularly enough
Pros: Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!
Cons: Delay and worry I would miss connection
Pros: The seats are relatively good on the newer A380s. The film selection was good.
Cons: The meal was poor.
Cons: I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement.
Pros: Best airline so far for economy long haul flight, was emerites flight
Cons: No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own
Pros: Crew were friendly
Cons: Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen.
Pros: The in flight entertainment is as good as ever.
Cons: The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such.
Pros: Everything except boarding and internet
Cons: Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!
Cons: I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane.
Pros: Service is phenomenal, comfort of the seats and in flight entertainment was fab.
Cons: Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!
Pros: customer service of crew was good.
Cons: there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners.
Pros: Seating and hospitality
Pros: For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well.
Cons: Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK.
Pros: crew food
Cons: i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided
Cons: Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!
Pros: Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!
Cons: The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times
Pros: Food selection Wine not as good as usual
Cons: Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?
Pros: A380 Emirates get better every time
Pros: It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements.
Pros: Efficient, clean, friendly
Pros: The in flight entertainment and food was enjoyable. Overall service of the crew was excellent.
Cons: I flew from Singapore to New York with a 1 hour 15 minute layover in Dubai. Passengers with layovers were instructed to be at the next gate 45 minutes in advance of boarding. This was seemingly impossible and cause myself and many other passengers severe anxiety running through the airport. The first flight landed 10 minutes late in Gate C, took another 10-15 minutes to off board, at which point we were held by a flight attendant who later guided us to get on a bus to take us between terminal A and C. The entire trip between gates was approximately 30 minutes and we inexplicably had to pass through security 3 times during the layover. It seemed poorly organized and myself and other passengers just made the second flight before the doors closed.
Pros: I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again.
Pros: Staff, Service, plane, food. Everything
Cons: I can't say a word against them.
Pros: I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!
Cons: The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep.
Cons: We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight.
Pros: Nice flight
Cons: time delay at Dubai Airport
Pros: The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids.
Cons: More regular offerings of drinks.
Pros: See above. Great airline all around. We travel a lot and overall it is one of the two best in the world on almost all counts.
Cons: For large number of passengers, boarding is impossibly slow. I don't understand why, after boarding the priority passengers, airline don't board the rest of us from the back of the plane to the front. Doing it the other way makes us stumble across the front seated passengers who are busy stowing their carry-ones. This causes a bottleneck in boarding. Also, there are too many checks on us, which also slows things down. Also, Emirates advertises: one carry-on item of less than 15 pounds. On this flight I would say that at least 75% of the passengers violated this with large and multiple carry-ons. This is unfair to those of us who try to go by the rules.
Pros: Great service and comfortable ride excellent staff
Cons: Cannot expect better service
Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
Pros: Being on time
Cons: Nothing you guys did great thank you so much.
Pros: Amazing !
Cons: Nothing all good really
Cons: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
Pros: Crew was generally nice and caring.
Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
Pros: Crew was nice
Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
Pros: Premium economy was perfect, smaller cabin with less people, great flight.
Cons: Seats were really old and outdated
Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.
Cons: Getting home 5 hrs later than planned
Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.
Cons: Boarding can get crowded so don't be in a rush
Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.
Pros: Good collection of movies
Cons: To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great.
Pros: Service, pilot updates, and seating were all great!
Pros: The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent.
Cons: Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved.
Pros: Friendly staff, so much food/snacks were offered. Good movies available.
Cons: Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?
Pros: Nothing much
Cons: MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger
Pros: Service, meals, friendly and attentive FAs
Pros: The crew were friendly.
Cons: The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight.
Pros: The cabin crew were excellent!
Cons: I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet.
Pros: The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0
Cons: The space was a bit cramped and the poxket in front of the chair to jeep things was broken.
Pros: Legroom, lovely staff and all round good flight
Cons: Older media entertainment screen with hard to use touch interface.
Cons: I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs.
Pros: Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own.
Cons: I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice.
Pros: Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+.
Pros: Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight.
Cons: Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes.
Pros: The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)
Cons: The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it.
Pros: Efficient service
Cons: Entertainment screens were of poor quality
Pros: The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom).
Cons: Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)
Pros: Getting to Barbados from Manchester airport is convenient
Cons: The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for
Pros: Food was great, plenty of it also
Cons: I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat.
Pros: Staff was friendly and welcoming.
Cons: There was nothing not to like.
Pros: Easy check in and boarding.
Cons: Uncomfortable seats and poor food.
Pros: Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional .
Cons: The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all.
Pros: I liked the entertainment system, free adult beverages and boarding process
Cons: I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom.
Pros: Service, food, etched all fine
Cons: Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing.
Pros: Food and beverage choices excellent
Cons: Cold draft at all times.
Pros: The crew was very good with the passengers and attentive
Cons: The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable
Pros: free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise.
Cons: The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable.
Cons: 45 minute delay on runway after landing was very very frustrating.
Pros: Staff were friendly and flight was clean. Lots of movies to watch.
Cons: The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background.
Pros: Friendly service. Safe, on time flight.
Cons: Chicken lunch was just so-so.
Pros: Good was decent.
Cons: This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable.
Cons: The food I had food poisoning
Pros: Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today.
Cons: Flight cancelled. Still in Detroit.
Airlines flying from Asia to New York John F Kennedy Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to New York John F Kennedy Airport
Masks required on board, masks provided on flights from Asia to New York John F Kennedy Airport
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Middle seats unavailable to book on flights from Asia to New York John F Kennedy Airport
Testing for antibodies, testing for symptoms for flights from Asia to New York John F Kennedy Airport
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