Flight was delayed for four hours
Cons: "great flight. On time. Seats are the usual but no divider in the underseat area so my little tiny carryon bag slid in easily"
Cons: "Nothing could have been better"
Cons: "It was fine...no complaints... crew friendly"
Pros: "Just another short flight with Alaska. Nothing bad happened"
Pros: "Was my children’s first flight and they have them high fives at boarding and let them check out the pilot cabin. My kids were over the moon excited"
Pros: "It’s comfortable"
Cons: "Thank you"
Pros: "Crew was super friendly and accommodating."
Cons: "Everything was perfectly fine!"
Pros: "Crew were nice and helpful especially with our special need kid."
Cons: "Maybe Terminal C6 for boarding can be in a more convenient place at Boise Airport."
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Pros: "The crew was great. Seats... not to comfortable."
Cons: "Announcements via intercom too rushed, unclear and poorly pronounced. The speaker needs to pronounce each word, and the end of each word clearly."
Pros: "Everything was fine"
Pros: "Angel was amazing ❤️"
Cons: "Best flight ever!!!"
Pros: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Pros: "Crew were very nice and accommodating."
Cons: "Absolutely nothing. Alaskan dropped the ball, and made me miss my flight. Now I am delayed 4 hours, and missed the event I was needing to be at. No refund on either tickets. 300 dollars down the drain."
Pros: "Movies on the plane."
Pros: "Extra help was available. I had checked in online, but didn't have the right printout to put in my id holder. The check-in staff at the airport printed out a label for me."
Pros: "Crew and airport staff are so friendly"
Pros: "Our flight attendant was great."
Cons: "Seat are quite hard."
Pros: "This was my first time flying. Everything was easy to follow, and everyone was so nice. Great first experience."
Cons: "We were on a very small plane, it was a little crammed but no big issues."
Pros: "Flight was on time, crew was friendly. Bags came right on time. Plane was clean and comfortable"
Pros: "The people"
Cons: "The fact that my flight was cancelled and I was taken to a new airport... and had a 2 hour overlay I wasn't planning on."
Pros: "I was able to try a red wine from Walla Walla for free"
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Cons: "The flight was cancelled so I had to be rerouted to Seattle and then Spokane which delayed my arrival home by more than 2 hours"
Pros: "Friendly and very respectful staff"
Cons: "Nothing to complain about"
Cons: "Flight was rough due to bad weather."
Pros: "Flight was on time, boarding was quick, crew was very professional, great first flight for my kids."
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Cons: "The free movies they offered would never load even when I downloaded the material needed."
Pros: "I liked that there was complimentary wine. I liked that I ended up with window seats on both of my flights with room for my fragile carry on luggage and space next to me. I liked the smooth landings and smooths flights. I liked the pilot pointing out and giving information on the mountain scenery."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Pilot did a great job with a lot of turbulence."
Cons: "Could not understand male flight attendant at all."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "promptness of boarding and flight crew"
Cons: "seat was small and I am a small person"
Pros: "Flight Attendant Cindy was so sweet and polite."
Cons: "Getting kneed in the back by the person sitting behind me."
Pros: "An employee named Angel at Boise airport was exceptional. He was helpful and light hearted and had a good sense of humor."
Pros: "Airplane was very quiet for a prop plane."
Cons: "Nothing really."
Pros: "Very fast and friendly service. Easy flight with no issues at all."
Pros: "Everything was great!"
Pros: "It is a very nice touch to be offered a complimentary beer. What a treat."
Cons: "The bathroom was not nice. No sink to wash hands seems unreasonable"
Pros: "Love Alaska and ANA. GREAT FLIGHTS."
Pros: "plane needed repairs was put on a direct flight to Portland"
Cons: "Snacks should include a gluten free option."
Pros: "This flight was booked for my mother she had a stroke and needs needs a wheelchair everything went fine she said everybody was nice to her and she was well taken care of so that makes me happy thank you Alaskan Airlines"
It was a 1-hour flight on a small plane, so no extras were included. (i.e. no flight attendants were serving snacks, no entertainment) none was expected.
The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Even tho we paid to have seat next to each other we had to give them up, and my husband who just had major surgery on his hand was given an isle seat which was part of the reason we PAID to have seats next to each other and him in a middle seat
Pros: "On time, clean and comfortable"
Cons: "Customer service, the app defies the laws of physics, it blows and sucks at the same time, and email says expect a reply in 3 weeks. United thanks you Delta, they just gained 2 new customers!"
Pros: "Flights were on time"
Cons: "Seats are more narrow than other airlines."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Cons: "Food service Leg room"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Left A bag behind in NY"
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "comfortable flight"
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "Delta crew & flight were excellent no complaints!"
Cons: "We were stopped by the Delta crew checking tickets as we got on to the flight. They let a party of 7 with a small child cut us in line. They even allowed another traveler to board with them. We were a party of 8 w/ 2 people in wheelchairs. They would not allow us all on & said only one could accompany them both. They were also very rude and unorganized."
Pros: "Delta is my favorite airline. Smaller planes with two seats two a row."
Cons: "I was told to check my luggage even though there was still overhead bin space."
Pros: "No problems"
Cons: "Takes so long to board plane"
Cons: "Touch screen monitor was unable to register touch, so no entertainment available."
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "Great service by gate operators."
Cons: "TSA process"
Cons: "Seat wouldn't redline."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Got upgraded to comfort class it was comfy"
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Pros: "The crew"
Cons: "The delay"
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Friendliness, spirit, organization of crew."
Cons: "The obvious- no leg room, no food"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Cons: "Rough flight and landing."
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly.
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Pros: "The flight attendants were very sweet to my 16 month old son. The plane was clean and the flight was on time."
Cons: "The seats were not comfortable and I wish we received a bottle of water."
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Pros: "Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late."
Cons: "The flight could have been on time and the boarding crew could have been considerate."
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Pros: "Flight was fast and professional."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Pros: "Crew was good. There was a lot of movies available. A LOT!"
Cons: "The boarding process was the WORST!"
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "More space for carry on luggage"
Pros: "Although they charged me $10 to book a seat for check in it allowed me to pick one that keep the middle seat open for my wife."
Cons: "To be charged to pick a seat. You should have revealed that in you pricing."
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Pros: "It was on time, crew members were great."
Cons: "My video screen watching a movie froze the last couple of hours. Let the attendants know, nothing ever happened and reminded them a few times over the 2 hr period."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Cons: "AA gate attendant assigned two of us to the same seat."
Pros: "All the movies"
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Cons: "all flights delayed"
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Pros: "every flight was on time and left promptly. hostesses were courteous and helpful"
Cons: "Delayed!!! Waited and waited"
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Cons: "Bumping passengers with seated tickets so you can fly additional crew elsewhere is 100% unacceptable. Luckily I got on the flight last minute but only after dealing with extremely unprofessional staff/supervisors at the gate"
Pros: "The crew was wonderful and ny seat had plenty of space."
Cons: "My flight times kept changing every 20 minutes. It drove me crazy to keep informing my family about constant delays."
Pros: "Boarding was quick and easy and the flight was on time."
Cons: "No entertainment was offered and leg room was minimal."
Pros: "Safe trip. Kept informed of short delay. Thank you."
Pros: "Nothing, absolutely horrible. This is why I fly Southwest and Alaska Airlines as much as possible."
Cons: "Everything. Mechanical delay missed connection, arrived at gate to see plane being pushed off due to delay. They couldn't have waited 5 minutes? Multiple people missed their connecting flights within minutes. They kept us on the plane in Boise then deplaned and re-boarded. No coffee on flight."
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Yes, crew were great, seat was okay"
Cons: "Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!"
Pros: "Poor customer service and not understanding."
Cons: "Don’t now it’s not the company’s fault it’s just the representative that I spoke to. I don’t know how many times I could explain my situation, and my English is not poor and I thought I was explaining myself clearly. Best think I could do is just say forget it I’ll take my $ 430 dollar last."
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Nothing, overall great experience"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Pros: "Glad they had a direct flight."
Cons: "The seats didn't offer much room."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "It’s my longest trip ever due to United"
Cons: "Poor communication between the airline and I, I don’t like the service"
Pros: "Not much."
Cons: "Little to no updates and wrong information when finally given. I was bumped out of my premium seat. I had to ask for refunds for the upgrade and priority seating they were not offered. And I had to ask for a meal voucher since none was offered. Alaska always has offered fist no asking needed."
Pros: "Friendly crew."
Cons: "Had a mechanical issue we were told didn't need fixed to fly the plane. Took 1 hour and 20 minutes to complete safety checklist so we could take off. We missed our connecting flight to Cancun."
Pros: "the crew was very friendly and the flight was smooth"
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Pros: "Flight attendants were very nice"
Cons: "The overhead a.c. spout didn't work. Plane was very hot."
Cons: "Zero regard for customer service. I will never fly United Airlines again, I may never use Kayak again either. This was the worst travel experience of my entire life."
Pros: "Everything went swimmingly"
Cons: "Was told at check in that my flight was delayed and would not make my destination today. When I asked if there was another flight I could get on, they told me the upgrade would be over $1000, and that it wasn't their problem. Rudest customer service I think I have ever dealt with! I won't ever fly united again!"
Pros: "More fights to choose"
Cons: "Could not choose the seat at the time booking"
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "Food, like all airlines, is so lacking even though airlines are making record profits while lessening service (crowded, fewer flights, baggage fees, etc)."
Pros: "Great staff and everything on time"
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "It was so smooth.No long lines ,no delays,a straight thru flight.And on Christmas Eve morning."
Pros: "The travel agent, Tim, in STL worked very hard to get us on a flight."
Cons: "After a cancelled flight, two delays and lost luggage (that we did not receive for two days after arrival) on the way to Boise, we've now been cancelled on the way home to St. Louis. The first cancellation was due to weather. The two delays were due to late crew and refueling issues. Today's cancellation was due to maintenance. Embarassing. I travel often and can guarantee I will never fly United again."
Pros: "Very smooth and easy. Thank you"
Pros: "Attendants were nice."
Cons: "I booked the comfort economy seating that I normally do with Delta. With their additional cost you get a larger seating area, free in-flight movies, reserved compartment space for your carry on and a free drink. No such thing with United. They did try to have movies through their app, but it wouldn't play long enough to allow you to watch."
Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
Pros: "The flight was delayed, but once I got on I had a great flight!"
Pros: "The flights were on time and very professional ."
Cons: "Very late departing Boise. No crew to fly plane. Our plane sat at the gate with no crew to fly it."
Pros: "The leg room on this flight was spacious. The crew was friendly and attentive."
Cons: "Not a fan of the snacks that were served."
Pros: "Short flight, direct"
Cons: "Wifi misleading, sounds like free but not."
Cons: "I think that after first class they should load the plane from the last seat forward for ease of getting to the back seats"
Cons: "Charged 50.00 for check bags,when that was included in the online purchase,not happy and probably will not use either again!"
Pros: "prompt emails and text messages with the back up plan"
Cons: "Missed connecting flight because flight delayed takeoff from home due to SFO problems. Sat on tarmac for an hour or more, finally took off but missed connecting flight mid afternoon and no other acceptable flights until 11 pm getting into Fort Lauderdale at 730 am. (originally was supposed to be getting to Fort Lauderdale at 10 pm). Also, the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Cons: "Worst ever Can you credit my credit card for a full refund"
Cons: "sat in line for over 40 minutes once pulled away from the gate waiting to takeoff. no free internet. took a long time to board - let too many people on board with carryons that would never have fit in the sizer box if the gate crew directed them to try it. no gate personnel upon arrival - sat on tarmac for 15 minutes to get someone to guide us to our gate."
Pros: "Boarding and.crew awesome. Crew helpful, friendly, and efficient."
Cons: "Didn't like to have a fee for my bag. Have to pay for wifi"
Pros: "Flight to Austin was just fine."
Cons: "My flight back to bosie from San Francisco they changed the gate I didn't hear the change and missed my flight. I didn't get back to bosie until the next day."
Pros: "Flight was on time"
Cons: "That u load the plane assistance backard,loading goes much faster if you start @the back of the plane,& myself I carry only a shoulder bag only ,all the time. U put me @ the back of the plane 90% of the time which means I have to wait for the people that are moving their whole house,making me miss my schedule, I have to spend night @ airport for next schedule."
Cons: "no inflight entertainment."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"
Pros: "Not a single thing!"
Cons: "I almost missed my flight, because at check in they were only helping Premier passengers. Forced to wait for 45 minutes. All I wanted to do was check a bag! When I finally got to the counter, the customer service agent was extremely rude, slow and frustrated. I had to run from check in to security and only made it to the plane with seconds to go."
Pros: "Newer plane so seats were cushioned better, crew was attentive. Great landing on icy runway."
The space in the plane was great and just don’t overbook so you don’t cancel other people’s flights
Flights were changed twice then canceled at the last minute. Previous flights have been changed and canceled. Done with Spirit.
My checked bag was both damaged and missing items. To sum it up, everyone I talked with about it just said it wasn’t their job to find the items. Costumer service doesn’t care a bit about you or your stuff. Next time I will pay more to fly with another company, and I recommend the same to anyone flying with checked baggage.
Cons: "I have never flown on spirit before in my live and never will again , and I fly about 50 times year."
Pros: "the crew was amazing and knowledgeable"
Cons: "getting off the plane could of been quicker but I dont think that has to do with the flight."
Pros: "They arrived on time and left on time, crew was friendly."
Cons: "Seats are small and hard, okay for short flights."
Cons: "Only book two people per side"
Pros: "There was one crew member prior to the flight that was very helpful."
Cons: "The captain wasn’t prepared, flight experienced a 20 minute weather delay yet we needed to return to the gate for more fuel. I’ve now had two flights with Spirit and both were delayed longer than 2 hours unnecessarily."
Pros: "Very crowded flight, very loud and poor behaved passengers , who did not wear masks and when did were masks , did not covered nose and mouth . Flight attendants did not corrected those passengers effectively, did not asked them to respect other passengers"
Cons: "Flight attendants could be more firm with instructing passengers politely to obey rules and respect others"
Cons: "More cushion in the seat. Flight was delayed in arrival of approximately an hour."
Pros: "Convenience and easily accessible"
Cons: "3rd flight in past month that’s delayed"
Cons: "To have flaps to hold the head on the seat"
Pros: "We got in on time."
Cons: "More room in the seats."
Pros: "Had to get the boarding pass in one terminal. Then walk to the another to board. Was never notifyed of this. Then the flight was overbooked. Almost missed a wedding. Completely ridiculous."
Cons: "Spirit Air is awful. Never again."
Cons: "service, delayed for 4hours"
Cons: "Plane was maybe 1/2 full. Almost everyone was jammed 6 across in the back third of plane. Front empty. Could only move 4 seats up or back after takeoff. Ridiculous. Finally stewardess said we could move elsewhere. Thank god."
Pros: "Crew was very friendly and attentive. Pilot kept us informed of weather and turbulence."
Cons: "Baggage fees are ridiculous, and will keep me from using Spirit moving forward. Food options left something to be desired for a 5 hour flight. Flight/gate change updates were sent after I was boarded."
Pros: "Clean, fast, and efficient service from friendly and helpful employees."
Pros: "I like that the flight was on time and got from Denver to LA."
Cons: "I didn’t like that from the time I got a boarding pass upon arrival at the airport, to when I was boarding, something changed and I was not notified until I got to the front of the line to board the plane and the attendant went to scan my pass and told me (with very vague direction) to go get a new boarding pass at the counter. By this time the area is completely full of people lined up to get on two different flights, so navigating out of line and then back into line once i has the new boarding pass was a disaster."
Pros: "Overall everything went well."
Pros: "On time fast boarding great sit"
Pros: "Planes are new and rides are smoother than other airlines including take off and landing. Also like the airfare."
Cons: "On the website as well as in other communications it says to be 3 hours prior for international flights and 2 for domestics. That is not true. It is 2 for international like all other airlines. Can you please change that in the website and in the URGENT message you send the day prior to be at the airport 3 hours ahead od time."
Pros: "It would have been nice to know ahead of time that K would have to pay for carry on bag"
Cons: "Paying $57 for carry on bag"
Cons: "These people are con artists. Cancelling flights without telling you and not reimbursing you. Don't worry it's probably in the fine print that they they can take your first child if they feel like it too."
Pros: "1. Nice crew that tried to compensate for everything else."
Cons: "1. Flight delays significant...4 hours late! 2. Tried to get me to apply for a credit card and fill in a form with my social security card number...NO WAY!!!!"
Pros: "Price was great"
Cons: "Delays. Not their fault"
Cons: "EVERYTHING TERRIBLE CUSTOMER SERVICE AND THE OVERALL SERVICE"
Pros: "The crew and the pilot were great."
Cons: "I wish the trays would have a lock in the upwards position. Mine fell on me when I moved."
Pros: "Friendly staff. No delays."
Cons: "Never flying spirit again"
Cons: "Why dont the let the back of the plane board before the front so I dont have to bump everyone while I am making my way down the isle. They nickle and dime you for everything."
Pros: "That it was initially cheap and had direct flight to where I was headed."
Cons: "Seats were uncomfortable, expensive to do anything such as choose your seat, check a bag. Waiting a long time to get our checked bag in both FLL and DFW."
Pros: "I liked being able to buy ala cart."
Cons: "Kinda pricey if you make a mistake on a reservation."
Pros: "Crew was friendly and professional. Seats were comfortable. No issues with flight itself."
Cons: "We paid for the TSA check boarding and were rejected from this line on the way back to Chicago. Had to go back and wait 1 1/2 hours to go through TSA because: Spirit offered TSA check for and additional fee, but didn't print it out on our return boarding passes. Web site is so much like a comic book, its very difficult to find what you need. I couldn't print out return boarding pass move than 24 hours in advance and didn't have time to look it over before finding out we were taken for 66.00 for the TSA check pass. Very disappointed with this airline organization."
Cons: "To much money for your bags"
Cons: "About 30 minutes after finishing boarding, the crew told us that the captain was an hour away, and that we all had to de-board and wait for him to arrive. Not the first time experiencing crazy unexpected delays with a spirit flight."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Cons: "Flight was cancelled. Waited on hold twice. First time 30 min then hung up. Second call was told I could fly to New York from Myrtle beach the to Fort Lauderdale or wait three days for original route. Took a credit instead. Only have 30 days to use it. Asked for more time. Was not an option."
Pros: "It didn't crash"
Cons: "I'm 6'4". I don't fit in their horrible seats. Uncomfortable would be a nice way to put it. They won't give a cup of water and are rude when you say water is a human right. Especially when they have you in a torture chamber for 6 hours with one bathroom. Never going to fly with them again."
Cons: "I didn't like that the seats don't recline"
Cons: "Everything. Worst service. 5 hour delay without food drink or toilet paper. Something is wrong with the plane and none of the crew are updating passengers. Absolutely deplorable service. Will never fly Spirit again"
Pros: "I took the flight from Boston to Dallas. Because of the extreme weather in Dallas, the plane was not allowed to land in Dallas,which occurred to all the other airlines. However, spirit is the worst to deal with the issue. They flied is us to Houston at around 6:00pm and kept us waiting in the gate for the reopen airport although they already knew the flight got cancelled. There was not clear announcement about their plans. Finally, I got information from other passengers, they provided two options: either refund or take their compliment bus to Dallas. l decided to take the bus. Again, no announcement of where and when the bus would arrive. After 3hr, two buses arrived, but not enough seats for all the passengers. I did not get in and waited for the next round of buses. Until midnight, the buses still had not arrived. I gave up and stayed the hotel near the airport instead. However, AA airlines already sent four buses to take care of their passengers efficiently before 11:00pm"
Pros: "There was nothing good or bad about the flight experience."
Cons: "I was surprised that there are fees for carry on bags, and the fact that both checked and carry bag fees are double than other airlines. The difference in airfare was not that much better than I usually pay. I would not use Spirit airlines again unless the ticket price was significant."
Pros: "I didn't like much once I got to the airport and hit check in. The price for the fight was good but I found out later why it was so inexpensive."
Cons: "Flying these days is not really comfortable anywhere but these guys charge for EVERYTHING!! I actually took a picture which I wish I could add here of their sign at the gate. Carry on price $100. Are you kidding me? A carry on that I am carrying, storing, moving about, etc.is $100. Ridiculous. Now it would cost less if you checked it at the check in desk or paid for the carryon at the check in desk but seriously."
Cons: "This flight was cancelled 2 hours before flight time and the staff was very unhelpful in re-routing me and my family. We were stuck in O'hare all day. I will never fly Spirit again."
Pros: "Hassle free, smooth trip."
Cons: "A bit uncomfortable and packed/tight."