It was a good experience with fast boarding and nice crew.
Was forced to check my bag, didn’t want to but really upset when got on the plane and nearly all the overheads were empty. And then even more upset when they lost my bag! So far it’s been 5 hours and they have no clue where my bag went. Don’t force me to check a normal carry on when there’s more than enough room!
The Boise airport is exceptional
Plane was dirty with small bugs Staff was very rude
My luggage never arrived to my home destination. I wasn’t alerted that my luggage was never sent on the plane with me until I was one of the last people at baggage claim. Not only was my flight delayed 2.5 hours, my luggage never arrived with me on the plane. I now have no clothes in 30 degree weather. No money. No clean underwear. And now worried about the expensive jewelry and items I had inside my bag not ever making it back to me. A better system should be made to contact the passenger while they are traveling so we have current info on our luggage. It is now 2am in the morning and I’m finally leaving the airport after waiting in a long line to place a claim on my bag. My flight was originally supposed to land at 11pm. I have work at 8am. This is not a pleasant way to enter into the new year.
Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."
Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."
Pros: "The flight crew was great, and the flight itself was smooth. The plane was very clean."
Cons: "There was an issue that was beyond the control of the ground staff (the ladies and gentlemen at the check-in counter) that resulted in a three hour delay. I think they could have been a little more forthcoming about the whole situation instead of just saying “we’re working on it, safety is our number one concern at Alaska Airlines.” They however give us a voucher for $75 credit toward our next flight with Alaska Airlines, and that notification came through before we had even disembarked at our destination. I appreciate their understanding and willingness to try to make an undesirable situation better. I would fly Alaska Airlines again."
Cons: "Nothing could have been better"
Pros: "I was sitting by the windows and it felt a little cramped on the Q400."
Cons: "I would liked to have wifi."
Pros: "It’s comfortable"
Cons: "Thank you"
Cons: "Missed 2nd leg of flight due to 1st leg not taking off at correct time due to improper scheduling on Alaska’s part at SeaTac airport. Forced to take next flight the following day without any accommodation for my wife and 3 year old son. Was told by Alaska service agent to just sleep at the USO."
Pros: "Staff were all fabulous and who doesn't love free drinks?"
Cons: "30$ per bag made us reconsider/repack everything, lug around heavy carry on (which we measured in their box), only to have to check it anyway as told to MANY "this size doesn't fit this particular plane." Ot was a pain to pick up in pouring rain & made some miss connecting flights."
Pros: "Crew were nice and helpful especially with our special need kid."
Cons: "Maybe Terminal C6 for boarding can be in a more convenient place at Boise Airport."
Pros: "The crew was great. Seats... not to comfortable."
Cons: "Didn’t load my checked luggage in Boise"
Pros: "Left on time, smooth ride, arrived early"
Cons: "Was in first class front row. I was offered only one drink the entire 6.5 hour flight. The flight attendant in first class never came around and asked if i would like anything else. The potatoes served with the meal were not cooked completely and they let the entire coach section use the forward bathroom so it was like sitting at the very back. Had to wait several times for several others before i could use the first class lavatory. They didn't turn off the cabin lights until very late in the flight so we could sleep. The flight attendant(s) in first class were not friendly. Wifi was horrible and almost not useable. Definitely not worth the $29 I had to pay. I fly this trip regularly and are almost always delighted but this trip was disappointing to say the least."
Pros: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Pros: "Crew were very nice and accommodating."
Cons: "Absolutely nothing. Alaskan dropped the ball, and made me miss my flight. Now I am delayed 4 hours, and missed the event I was needing to be at. No refund on either tickets. 300 dollars down the drain."
Pros: "Movies on the plane."
Pros: "Short and on time. All good!"
Pros: "This was a completely booked flight during Xmas week, and the flight was delayed an hour. Alaska Air did a great job of accommodating these difficulties. When I checked in online they had a notice asking if we would volunteer to check bags for free because they knew overhead space would be tight. Once the flight was underway they announced they'd been able to reroute to save us some of that time. And the Alaska Air/Horizon connecting flight was also delayed, most likely to accommodate this large flight. The aircraft is wonderful--the plugs for devices at every seat plus free entertainment piped to our devices really helps to pass the time."
Cons: "Person announcing the boarding needs some enunciation lessons. She spoke too quickly and on top of (or below) other announcements and even kept talking when she was doing something beneath the podium, so no chance to read lips."
Pros: "Professional we will employees"
Cons: "Bag check fee. Southwest gives 2 free bags. Why can't you?"
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "Crew was polite and accommodating."
Cons: "Our flight was delayed due to the pilot not being able to get there in time, announcement made after boarding that the airlines did not get the pilot there on time. Close connecting flight proved to close as the airlines called ahead to hold 3 separate flights into Montana, however our connecting flight left 8 minutes early! Courteously rebooked by the airlines for the following day was unacceptable. We were able to make a connecting flight to a different town and had to rent a car to drive 2 hrs to our original destination. First time flying with Alaska Airlines was not a great experience."
Pros: "Flight was on time, crew was friendly. Bags came right on time. Plane was clean and comfortable"
Cons: "our flight was cancelled the night before rebooked on a later flight which would cause us to miss our ferry and other connections they did rebook when I called, adding another connection, but only my husband was rebooked , not me so, I had to get a seat at the counter in Seattle to finish the trip everyone was very poliet"
Pros: "The people"
Cons: "The fact that my flight was cancelled and I was taken to a new airport... and had a 2 hour overlay I wasn't planning on."
Pros: "I was able to try a red wine from Walla Walla for free"
Cons: "Flights cancelled or delayed warm water nasty warm old orange juice. Both flights leaving Denver to Seattle and Seattle to Eugene Oregon were delayed rerouted my flight return flight was cancelled and I was put on a flight that would not get me back to Denver in time for my flight back to Boston had to call and rearrange that that made me have to fly out of Portland instead of Eugene very inconvenient then that morning's flights both delayed sitting for half an hour on the runway and then 45 minutes on the runway will not fly Alaska again"
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Pros: "I liked that there was complimentary wine. I liked that I ended up with window seats on both of my flights with room for my fragile carry on luggage and space next to me. I liked the smooth landings and smooths flights. I liked the pilot pointing out and giving information on the mountain scenery."
Pros: "Complimentary wine or beer is pretty cool."
Cons: "We like jets but the Q400 is still nice."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "Staff were efficient & helpful. Flight was on time. Very smooth landing."
Cons: "Plane was noisy."
Pros: "On time flight. Pilot did great."
Cons: "Drunk men seated on each side of me that were loud and disruptive and cursed the whole 3 hour flight. They were even readily supplied more alcohol by the flight attendant twice which was really in poor taste considering how rude and clearly drunk they already were. They never should have been allowed to fly because their behavior was disruptive before we even left the gate in Palm Springs. Drunk people should not be allowed to fly if they cannot be quiet and certainly should not be allowed to purchase more alcohol once on board."
Pros: "The flight to Seattle was seriously delayed but I was able to make my connecting flight to DC."
Cons: "The crew was not very good at updating the worried customers about their connecting flight status considering that there was a 55 minute delay. I was the last person to board and I made it to the gate in the nick of time. It was really stressful. On my way to PDX I used SW and I had a connecting flight in Denver. However the pilot was very good about giving us an update and assuring that we will get there on time. I felt reassured that SW cared for its passengers and was trying to alleviate our stress."
Pros: "We arrived late for a connecting flight--that was about to leave--and were transported by van literally from the plane to the connecting plane. The driver quickly took all our boarding passes and checked us in at the gate. We left just a few minutes later! The crew helping us make that flight were so quick and took care of us. The other travelers and I were impressed and very grateful to barely make that flight. We were all sure we would miss it when we first landed. Thank you to all you wonderful people who made that happen!"
Cons: "I'd like to see movies on the flight for no charge. But we don't live in those days anymore, do we?"
Pros: "Love Alaska and ANA. GREAT FLIGHTS."
Pros: "The fact I was going home."
Cons: "I've never been treated the way I was treated on an Alaska Airlines flight. I flew Delta there and Alaska Airlines home. The flight crew made rude comments about some of the other passengers. I'd I can hear them so can the other passengers. I will say my flight from Seattle to Anchorage was better. The Chicago to Seattle had me on the verge of tears. I think Delta may be choice to travel from now on. . I don't like paying all that $$ to be treated like I'm an irritation or nuisance on Mother's Day no less."
Cons: "They sent my bag to Santa Barbara."
Pros: "Service was EXCELLENT - great attitiudes, quick, easy, kind, courteous - everything you would expect."
Cons: "I was unable to connect to gogo for wifi my entire trip up to Idaho, so I refused to purchase it coming back. I needed to catch up on work and it would have been an opportune time of sitting and getting things done and not taking time away from my family upon my return. It should not be offered if it is unavailable."
Cons: "Snacks should include a gluten free option."
Cons: "Flight was delayed initially on the taxiway out of Fairbanks because of snow. We waited for DOT to plow the runway, which I believe is an airport failure. However, while waiting, the pilot mentioned that he hoped we wouldn't have to go back to the terminal to get enough fuel to make it to Seattle. Not something you want to hear. We did have to go back to the terminal for more fuel. Why did we board only to sit in an uncomfortable seat an extra 2 hours. Now we are heading to Seattle. Alaska Airlines knows that they have a plane load of people that are 2 hours late. I asked the flight attendant about the situation. They apologized but offered no help. No airline initiated attempt to repair missed connections was made. In fact, a friend walked up to his connection gate 4 minutes after the push-off time, and they didn't hold the flight for him even though they knew that our flight would be only minutes late. While still on our delayed flight, I tried via the the Alaska Airlines app to make a connection via standby, but the app didn't allow it. I had missed my connection by nearly 2 hours. When I called and tried to get a new connection, the phone agent told me that they could get me on the 8:30 connection. I thought, "Hey, that's great." I asked the flight attendant if they could let the tight connections out first. They apologized but did nothing. When I finally got off the flight and checked the departures board for the gate, I didn't see the new 8:30 flight number. I asked the nearest Alaska gate agent, and they sent me to a gate. The destination at that gate was correct, but the wrong flight number. I asked the agent there, and they told me that my flight was for 8:30 p.m., not a.m. The telephone agent set me up and dumped me for a 12 hour layover while letting me think it was an immediate connection. When I tried to change that at that gate, the agent there got me on standby for connection through Portland, my original route. They wouldn't give me a guarantee out of Portland however until around 8 p.m. I went to the first standby gate and related this story. The agent there, Mihee, got on the system. She took the time to research all routes. She got me a guaranteed spot on a direct flight early that afternoon to my final destination. Probably shouldn't mention names here, but Mihee was fantastic."
Cons: "Nothing. All good"
The flight was great. On time departure and on time arrival. I did not sample the food/beverage service. The entertaining was OK but I was disappointed that I could not access live TV. It was Sunday and I wanted to watch the football games. I could not do that due to the limited options. I did watch a movie and some canned TV series, like Big Bang theory to pass the time.
Sat on plane for an hour after boarding. The entire 5hr flight was freezing. Even the two gentlemen next to me were cold. No headphones offered for the super tiny movie screen.
The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Cons: "The crew wasn’t super friendly but they were nice."
Pros: "On time, clean and comfortable"
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Cons: "No option to watch movies"
Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "Crew was great"
Cons: "All was great"
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Crew was great, food was tasty"
Cons: "A little bit more leg room and newer sits"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Pros: "Nice new seats"
Cons: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Cons: "Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not"
Pros: "Typical Delta efficiency and comfort."
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "We were on time"
Cons: "The plane was terrible. Trim pieces falling off the seats. In very rough shape. The crew did ok, nothing terrible but the service was mediocre and they were very stingy with the snacks and drinks."
Cons: "Seat wouldn't redline."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Cons: "1/12 hours late had to change out equipment"
Pros: "No entertainment and no food other than snacks."
Pros: "The crew"
Cons: "The delay"
Pros: "Nice flight and good staff and service"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "Crew was very nice and accomodating"
Cons: "Entertainment system was very poor. Quality of sound and picture were substandard. Could not understand or see the movies. Seat were uncomfortable and boarding in Atlanta was very poorly handled. Probably will not fly Delta again although we have frequent flyer status."
Pros: "Crew was very friendly and gave great service."
Cons: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "They ran out of food on the plane"
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Pros: "Appreciated the crew keeping things low key as it was a night flight"
Cons: "There were several members of one family on the flight scattered all over the plane. They seemed to want to visit with each other before the flight (making it difficult for me to get to my seat) and during the flight (making it tough to get some sleep). It would be nice if they had been seated together so as not to disturb others. I know this really isn't Delta's fault, but some people aren't very conscientious"
Cons: "Airplane seats and floor area and tray tables were not cleaned properly"
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Cons: "Good flight"
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Crew mediocre, a bit odd. Old plane, no power, WiFi, nor entertainment."
Cons: "WiFi and entertainment"
Pros: "Everything went smoothly, i had a good seat."
Cons: "We did not board until 2 hours after original schedule"
Cons: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Phoenix airport is horrible for on time departures. Always."
Pros: "Great crew and seat"
Pros: "Flight attendants were helpful"
Cons: "I missed my flight because of crew shortage."
Pros: "People were ok"
Cons: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."
Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."
Cons: "Seats in the plane not good, overall an old plane looks like."
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pros: "Good service. Early arrival. Fast boarding."
Cons: "No entertainment. Hard seats."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "VEry good Cabin crew and the plane was reasonable new"
Pros: "Nothing very old plain"
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "On time. Nice plane."
Pros: "Arrived safely and on time."
Cons: "No power outlets at seats."
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "I made it safe to the mainland"
Cons: "We had some Change of plans and we're going to just get off in Phoenix and not take it straight to San Diego, we called American they said no big deal they would ticket our bags to Phoenix, got to the airport and the American Airlines gal stated in no way shape or form could they do that, I tried explaining the whole situation and her response always ended in 'and your bags will be in San Diego'. By the grace of God we were able to cram two checked bags worth of stuff into our carry ons which I still do not know how we did that, and were fine. On the flight we had a decently nice lady and a horrible male. When passing out drinks he seemed almost irritated that we had asked for water and rudely gave it to us which was room temperature. He totally skipped the lady in the row with us and got irritated when she asked for a water as well."
Cons: "Flight landed late. Had to rush to get on med plane"
Pros: "not beat up"
Cons: "people trying to get extra carry on on"
Cons: "Broken down seat cushion ."
Pros: "I would definately fly with them again."
Cons: "I did not like that they changed the seating arrangments & my husband & I were not able to sit anywhere near each other."
Pros: "The lady sitting next to me was nice to talk to - that's about it"
Cons: "The whole experience was terrible. The airport gate terminal was chaotic. While boarding, I am told I have to check my bag because apparently the flight was overbooked and there was no room for my carryon. We finally get on the plane and are told by the pilot that we have to stop for fuel - MID FLIGHT!!! I have never had a pilot stop to fuel up in the middle of a flight. And he told us it would take 10 minutes. It took an hour and a half!!!!!!!It completely derailed my connection flight. I missed it and was rescheduled, but wasn't told anything. I get to my new connection flight - that wasn't leaving for another 2 hours mind you - and ask the lady about my bag, because I was nervous it wouldn't get there with the flight change. Her response - "Well, they knew where you were going, right?""
Pros: "Seats were comfortab"
Cons: "The flight attendants, could have been a bit friendlier"
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Nice flight with no stops. Great shuttle and plenty of communication.
Cons: "Sat on the runway and at the jetway at LAX for over an hour because they couldn’t locate a ground crew to get everyone off the plane. Changed gates to try to help. What airline can’t get their customers off the plane?"
Cons: "Delayed for 4 hours. No honest apology"
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Easy boarding"
Cons: "A little Snack"
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "All wa great"
Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Pros: "Friendly pilot."
Cons: "My reading light kept flashing off and on. So I couldn't read my book."
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."
Pros: "Quick flight and overall nice crew."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "The plane departed on time. The crew was very friendly."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Pros: "I like the flight. It was on time"
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "Quick flight."
Cons: "You have to pay extra for everything."
Pros: "friendly staff, good take-off - landing, all that jazz"
Cons: "Not knowing it would be a late take off. Other than that, very good."
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
Pros: "It was fairly clean and the flight wasn't crowded."
Cons: "Flight boarded late, $2 charge for water (and it's not even good water), and no free carry on."
Pros: "It was cheap and was no different than other flights I have taken."
Cons: "Their station at the airport didn't open until about an hour before my flight."
Cons: "First time flying Allegiant: Head's up! They charge you for EVERYTHING and I mean EVERYTHING and the overall experience is awful. Would you like to know what it's like to fly on a plane bound for extradition to a foreign prison...fly Allegiant Airlines. Would you like to experience the unexpected thrills of being nickeled and dimed at every turn....fly Allegiant Airlines. Would you like the answer to the question posed after paying $100 for two carry-on's: 'could this get any worse?' Answer: It does!...fly Allegiant Airlines. Here's how it all starts out they welcome you to the terminal with a wonderful opportunity to pay $5 for printing your boarding passes (unless you download their app). How could a piece of paper that small that no other airline charges you to print cost $5 you ask? Well that is the magic of Allegiant Airlines at work, if they can't make something simple; both costly and annoying then you aren't flying Allegiant Airlines. You then inquire at the check-in desk can my loved one and I sit together, and they say sure but you will have to do that at the gate. Ok some positive news here...but then it sinks in.. wait a minute what Airline are we flying again? ...Allegiant Airlines, and what is their motto?? If it is simple and easy it shall become both costly and wildly inefficient. You arrive at the gate with hope in your heart and they then tell you, umm no. Who ever told you that is a fool! You can make no changes to your seating this is a 40,000lb aircraft with a 300,000lb lift capacity and it can't handle you sitting next to your girlfriend it would compromise the avionics and we would all surely die. Then why on the app did it show open seats? Seats of course for a price! Not by section like a normal airline ohhh noo a price that was completely different for every single seat as if the seats were in competition with each other in some high altitude economy that makes far less sense at sea level.The helpful response to this inquiry was 'oh well that was then' I am looking at it right now. I don't know what to tell you.. What's next?! A surprise $50 charge per carry-on! Unless you read the small print on one of their emails that is filled with advertisements they make it look like another advertisement, I'm going to go out on a limb and say INTENTIONALLY as it is never mentioned on: (The check-in email, the purchase confirmation email, not mentioned by the ticket counter, not anywhere on the app, not written anywhere on the electronic ticket despite them announcing otherwise) They instead tell you right as you are boarding the plane and have absolutely no choice in the matter and have done this innumerable amount of times as the flight attendant was well versed in de-escalation protocol and a security guard was positioned an arms length away as she deftly charges your card on file... I have run out of characters for this post I can only assume this comment section is run by Allegiant Airlines.."
Cons: "Late flight , now stuck on plane for 20 mins and being moved to another gate . Still on plane"
Pros: "Cheat, direct flight from LA to Boise."
Cons: "Absolute bare bones. Like riding the city bus."
Pros: "that I was finally able to go home"
Cons: "Customer service was very poor. The arline could've notified the connecting flight that we had landed and to wait on us. Instead, the connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 and the flight had already left. In addition, the reps did not show and form of empathy that we had missed the flight, of no fault of our own. When asked to provide transportation the connecting flight, the rep acted put out and stated we would have to wait (mind you, the next flight wasn't scheduled to board until 1:44pm). I was then told, the rep was going to lunch and I would have to flag down a ride. Lastly, a $10.00 voucher was nothing considering most airport meals are over $10.00."
Pros: "Safe trip. Kept informed of short delay. Thank you."
Pros: "The range of 'free' food and beverages (including beer, wine, and liquor was phenomenal, and the functionality of the 777 touch-screen was outstanding. Seating was also more comfortable than comparable flights on AA."
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "Yes, crew were great, seat was okay"
Cons: "Have life vests on board for the crew, was delayed over 2 1/2 hours on run way!"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Cons: "Nothing, overall great experience"
Cons: "I couldn’t check in for my flights ahead of time because the check in system from United and Copa airlines didn’t accept my reservation details. My first flight from Sacramento to San Francisco with United was cancelled and I was not informed until I arrived at the gate for check in. United wanted to rebook me on a flight to Los Angeles and Newark which would have been a delay of 10 hours. After security I had to go to the gate of a delayed flight to San Francisco and ask that they put me back on my original itinerary"
Pros: "Unable to since they did not wait for several passengers."
Cons: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Pros: "We got home safely."
Cons: "We couldn’t arrange seats in advance online; there was much confusion since it was a Lufthansa flight operated by United. There was no one from United to talk to at the Hamburg Airport, and multiple Lufthansa agents said they had no control over the United flights, and could not contact them either. We weren’t able to get food at the Munich airport because we had to go through a second passport control just before the gate, and there was no food. The automatic snack machine only took Euro coins and not bills or credit cards. Then the crew was a little snippy and unfriendly. Not a great experience overall."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "It’s my longest trip ever due to United"
Cons: "Poor communication between the airline and I, I don’t like the service"
Pros: "Not much."
Cons: "Little to no updates and wrong information when finally given. I was bumped out of my premium seat. I had to ask for refunds for the upgrade and priority seating they were not offered. And I had to ask for a meal voucher since none was offered. Alaska always has offered fist no asking needed."
Pros: "I liked that it was a short flight and that the over-head bins were big enough for my backpack."
Cons: "I didn't like that my friends, who bought their tickets at the same time I did, with their own cards and checked in at the same time as me, didn't get a seat number. I had one assigned when my ticket printed out, after I checked in at the airport after they did. They had to wait until boarding was almost complete before they were afforded a seat. Seemed really strange. With United already having a bad name from recent stories on the news, it made us worry. Don't like worrying when it has anything to do with an airplane."
Cons: "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
Pros: "The crew was very kind, professional and accommodating."
Cons: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Cons: "Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome."
Cons: "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
Pros: "My flight attendants on my flight were wonderful and so was the boarding crew at San Fran's airport to Las Vegas were awesome as well. The space I had on my connecting flight to vegas was awesome and the feature it had to charge devices were a nice too."
Cons: "The crew at the front desks and at the boarding area for my flight from Anchorage, AK, to the San Fran airport however, were extremely rude. The rating for the crew is a 2 because although my flight attendants were awesome, but the service given to me and to my fellow flyers by the Customer Service Agents/Reps at the front desk and the training of a newbie at the gate, when boarding at the Anchorage, Alaska, airport was terrible. They were extremely unprofessional and did not seem to care that the tones of their voices, their facial expressions, as well as their body language, showed that they lacked the manners and knowledge of compassion, respect and courtesy. Their rotten attitudes were insufficient at making the customers/guests of the airlines feel comfortable before flying. I did not appreciate being spoken to the way some of the reps did."
Cons: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Cons: "I understand sometimes there are problems with gates once a plane lands, but an hour on the tarmac waiting to get into a gate is ridiculous. Pay up to have gates available for your aircraft. We have choices when flying. If you disrespect the customer's time, we take our business elsewhere. Also, having the customer do everything from tagging our baggage and automated check-in at the airport should reflect in the price we pay for a flight. Instead, you make us do all the work and keep prices the same."
Pros: "Nonstop BNA-SFO"
Cons: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Cons: "Zero regard for customer service. I will never fly United Airlines again, I may never use Kayak again either. This was the worst travel experience of my entire life."
Pros: "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
Cons: "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
Pros: "Gate and customer service agents were kind."
Cons: "Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher..."
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "Very smooth and easy. Thank you"
Pros: "Unprofessional and completely disorganized the flight was oversold which is not a big deal but the way it was handled was beyond ridiculous. After the plane was boarded at least 4 Crew members boarded the aircraft and started moving people around it was chaos. I'm assuming it was one of the gate agents that insisted a couple of passengers Exit the plane. I've honestly never seen anything like this. At one point I heard a female passengers use profanity when asked by her traveling companion "what is going on? where are u going" the woman replied "I being told I have to get off the plane there are no more F--king seats" My option the crew and or gate agents were irresponsible for boarding passengers that did not have seats! Get it together united!!!"
Pros: "Personnel were friendly and cooperative."
Cons: "Process for customs was not well explained (where/how to meet up with bags for customs process). We went through customs on the second leg of the flight with barely enough time to get through customs and then back through security at the Calgary airport. Our flight had been unilaterally changed by the airline due to too tight a connection but the new flight (much less convenient, had to get up at 3:00 am) was as bad or worse. We would have missed our connecting flight if it had not been delayed due to weather at our destination."
Cons: "The people at the check in in Boise were unpleasant. Seemed angry and frustrated with everyone. Our flight from San Francisco to Boise was cancelled and the person on the phone was not helpful at all. The two flight attendants argued at least three times dragging passengers in on their fight. My husband and I were sitting in the back. It was very uncomfortable. Thank goodness I had my headphones. Then the flight attendant followed one of the passengers to the women's restroom at the SF airport to argue her point after overhearing she was going to email the airline!"
Cons: "I am young but I am in heart failure and have an artificial heart. I had requested wheelchair service so I didn't overexert myself at the airport and was wheeled right up to the gate. There were two other older passengers in wheelchairs, one on either side of me. When it came time to pre-board flight attendants came up to both men and helped them on board. They ignored me. Then they announced regular boarding. I had to remove my bags from my lap and get up out of the chair and go to the gate to say I needed to preboard. The man looked annoyd and said they had announced it. When I explained how no one came to me but they did the others he said I could go now. I said I needed help with my bags and he acted VERY surly and put out. He did help me but I felt like they assumed because I was young I couldn't possibly be sick and treated me like a liar."
Pros: "we left right on time. It was a smooth flight and a nice aircraft. did not use entertainment so no comment there but was a good experience overall."
Pros: "Thumbs-up to the flight attendant who filled my metal water bottle to the top."
Cons: "I needed to work on this flight but never got online. Disturbingly, I pressed the flight attendant button twice to ask why unitedwifi.com was "unable to handle this request" for so long, but no one came to my seat. Much later, when the food cart came by, the attendant at the front told the other one to reset my light. The second one then asked if I had a question -- but didn't know what the wifi problem was. Hours later I did manage to get onto unitedwifi.com and learned that it's impossible to connect to using Chrome. Why did the crew not know this?! Then I was confronted with the $20 price tag to get on the internet. I started to pay, but the transaction took so long to complete that I realized it would be pointless to connect if that was the speed I could expect."
Pros: "Crew members are nice and attentive."
Cons: "Entertainment: they took away personal screen but then the "new" personal device entertainment option never worked on our roundtrip flight SFO-PVG. The movie froze every 10-15min even on their own big screen. Food was very disappointing even by airline food standard. I was not expecting it to be great food but hey at least provide some options with decent taste please? Comfort: Seats are tight and you will have very minimal space and an awkward position if the person in front of you recline the seat but you don't. Flight is old and seats are uncomfortable. Very little leg room"
Cons: "I arrived at YVR to check in for my flight at 4 pm. I was told they couldn't find me In the system anywhere and when they finally did find me they told me they had booked my seat onto another flight that didn't leave u til 6 pm and I would arrive home in San Diego at 10:40 pm. They refused to check my luggage because they said I had arrived too early. I wasn't too early for my originally scheduled flight! I now had to sit in the airport for 5 hours. I had to call home, arrange a sitter for my children whom I was suppose to see at 8:55 pm. They said there was nothing they could do about it."
Pros: "The flight itself and the crew were fine."
Cons: "The flight was delayed by weather but still on time for us to make our connection. But boarding was delayed. Finally, the gate agent announced that they were repairing an overhead bin door. This took approximately twice the announced estimated time. Even so, we arrived at the gate with enough time to make the connection, which was 4 gates away. Did the crew ask people to let those with close connections get out first? No. Did the crew or gate agent communicate to other gates that we had arrived? No. We got to our connecting gate 6 minutes before the scheduled departure. They had closed the door and would not board us. Two people from our plane made it to the connection, so they knew we were coming. But 5 of us who were seated a little further back arrived minutes later. We made it onto a later flight. We also adopted an elderly passenger in a wheelchair, who would have been left by himself at the next gate for 3 hours by United if we had not taken him with us. We all got on the next flight, but only with some work."
Pros: "The flights were on time and very professional ."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Pros: "The plane was new"
Cons: "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."
Pros: "The employees were very helpful on both legs of the journey and the conneting flights were conveniently located in the same area. Pilot was good about letting us know time frame of mechanical issue repair while on tarmack."
Cons: "The seats were incredibly uncomfortable. Must be the type of plane because never really had issues on other flights. We noticed many carry on bags others brought on bosrd were oversized. On leg from Kalispell to Denver the crew were diligent in spotting larger bags and tagging them for under plane storage for the flight. From Den to SFO however not so much. This led to most bins being filled ahead of our group 4 boarding with larger than permitted carry on bags. Obviously larger! Luckily we were able to put our smaller bags (which we made sure fit to overhead storage specs ahead of time) under the seat for flight but that made an uncomfortable 2.5 hour journey. Actually over 3 hrs because there was a mechanical problem which had us sitting on the tarmack for over 30 minutes from Den to SFO. We've flown United before without much incident but this trip in particular was pretty crappy."
Pros: "We arrived, and were on time."
Cons: "The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait."
Pros: "prompt emails and text messages with the back up plan"
Cons: "Missed connecting flight because flight delayed takeoff from home due to SFO problems. Sat on tarmac for an hour or more, finally took off but missed connecting flight mid afternoon and no other acceptable flights until 11 pm getting into Fort Lauderdale at 730 am. (originally was supposed to be getting to Fort Lauderdale at 10 pm). Also, the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
Pros: "Boarding and.crew awesome. Crew helpful, friendly, and efficient."
Cons: "Didn't like to have a fee for my bag. Have to pay for wifi"
Pros: "Flight to Austin was just fine."
Cons: "My flight back to bosie from San Francisco they changed the gate I didn't hear the change and missed my flight. I didn't get back to bosie until the next day."
Pros: "I liked having an Aisle seat both ways and I was in an exit row the first flight. I also loved the text alerts from Kayak. Thank you!"
Cons: "United destroyed my luggage and wouldn't pay for their mistake. I checked in the second I could (exactly 24 hours before the flight), and I was still put in boarding group 5. Because I was in boarding group 5, I had to check my back, which would have been carried on, and was subsequently destroyed by United baggage handlers. To try and rectify and complain about the luggage problem, I called United and they were completely unhelpful. Finally, the first flight was delayed and moved to a different plane, that was a total nightmare!"