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Different snack. Better coordination between terminal desk and plane for boarding. Stood in jetway for 5 minutes while plane was being cleaned by ground crew.

Eva Airlines attendants were wonderful. I really enjoyed the hot meals. They always greeted me with a warm smile. I'm looking forward to flying back to the USA with them again!

Flight was cancelled which destroyed the rest of our journey.

WOuld have liked coffee or pretzels but other than that, crew and pilot and flight were great. Seat was great, too.

The overhead storage was already packed full when I boarded (I fly peasant class), but the attendant played some Tetris and made a spot for my small suitcase. Thanks!

Snacks for our toddler could have been better, front the standpoint of variety but that’s not any different from other airlines.

I fell asleep and missed my flight and they rescheduled me no problem. Staff was professional and the plane was clean. I was very happy with my experience.

I enjoyed the Starlink access but didn't have much time to use it. It also kept dropping me so I gave up. The food was very good though when I asked for a different "dessert" they didn't have anything. Chocolate Brownie Cookies are not suitable for everyone...maybe children. The flight staff were amazing - at least in First Class! My first time ever! The trip from Boise to San Diego was FAR better than going to Boise.

From Las Vegas to Boise all went well. However, our flight was delayed in Boise and I missed my connecting flight from Seattle to Pasco. Moreover, the last flight to Pasco was full and I was booked on the 11:30 flight Sunday and given a hotel accommodation. However, I was scheduled to deliver the Sunday morning service at my church and needed to arrive no later than 10:00. Therefore, I booked a Delta flight scheduled to arrive in Pasco at 23:09. My piece of luggage checked in Las Vegas arrived in Pasco earlier today. I waited at the airport for over an hour last night to speak with an Alaska agent to no avail. I went back after church this morning in search of my piece of luggage and it could not be located. After waiting for 40 minutes to speak to the agent authorized to take my claim, he announced that he was closing the counter to assist on the flight line but not before providing me with a telephone number that would help me with filing my claim. Before I was able to make the call (due to other factors) I received a call from Alaska agent informing me that my luggage had just arrived and I am now waiting for it to be delivered. I deliberately took the more complicated route home to ensure that I would be home in plenty of time to prepare for myself for the Sunday service and accommodate my relatives’ needs. I believe the airport is undermanned given the number of flights coming in and going out. It was fiasco last night with three flights waiting for luggage and another flight landing within minutes. Today’s problems stemmed from a lack of cross training and a serious amount of cargo/baggage going out and too few people scheduled to cover.

It was ok. First time flying with them to Boise Won’t do again

The entire crew were wonderful but 1 flight attendant stood out with his sense of humor on the microphone. I told him as much as I exited the plane.

They did not fix the wifi that they knew was an issue on an earlier flight. The flight was filled with business people that were clearly frustrated not being able to work. That can’t happen on a 3 1/2 hour flight. Would rather have been delayed a bit.

The WiFi did not work three hours of productivity lost. 15 people from the firm were on the flight. Loss of revenue

Very rude stewardess; there was a senior citizen woman next to me who asked the stewardess for help getting her purse out of the overhead bin, and it was as though she asked the stewardess for $1M . . . . I was shocked how rude that stewardess was. The stewardess also refused to get the senior citizen woman a drink about half way thru the flight, telling her that we were almost landing . . . . that stewardess made my flight (and in particular the flight of the senior citizen next to me) very uncomfortable

Overall good experience...exception: very cold temp in teh cabin.

I liked how it boarded fast. I do not like how the seats are just too narrow, and I’m not a big person.

Stop asking fir people to check carry on and then bind are free. Then the wait to get your luggage is ridiculous. This particular flight came with a 45 min wait, after waiting in tarmac waiting for a gate inhaling jet exhaust. And how about those landings?! Do the pilots not know the earth is coming up under the descending plane?! This is the only airline I get sick on. Every. Time.

I understand the delays caused by the storm, but that doesn’t mean the systems had to be chaotic. The app showed one thing, the screens showed something else, and the gates kept changing every 10 minutes. It was a nightmare trying to figure out where to go.

Multiple delays due to weather in Chicago, but the crew did their best to get flights rescheduled and on to their destination. I felt like the crews handled a frustrating situation very well, kudos to them! I was very glad to not have a cancelled flight.

The WiFi and crew on the plane were good, however, the boarding experience was awful. I paid for the Choice Preferred and was boarded in group 5 so all overhead storage was full. They found room for our luggage, but further back making getting off the plane a nightmare. Also, we were in row 6 and the seats were extremely uncomfortable. Both my daughter and I had no leg room and couldn’t wait to get off the plane.

Very crowded and the economy seats were the smallest and with the least legroom I have ever experienced. Cabin staff were excellent although the food service was chaotic as they were being each person their food individually instead of from the wagon.

Delta is the best. It was all very easy and on time.

The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.

Wifi worked inconsistently; outlet to charge computer did not work.

This flight was a first class choice and left much to be desired. Seat backs on seats were falling apart and torn. Seats actually didn't come to a "full & upright position". Pull out table was sprung. Not any significant leg room. All in all we were on an obviously older plane and felt overcharged for what we received as first class.

My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even

I specifically picked out right side aisle seats because my left knee sometimes needs to be stretched. But my experience this trip was that the seats were shuffled and I lost those assigned seats, resulting in me having to sit in a much less desirable position for my comfort.

Other airlines were canceling flights but Delta got us home. Crew was friendly and professional. It would have been nice to have had a little more notice about the delays because we had already arrived at the airport when the first of several delays were communicated but I understand that storm forecasting isn’t simple and we were grateful that Delta didn’t just cancel the flight.

On time departure, smooth trip, flight attendant told through passengers the gate we would arrive at and the gate our outbound flight was departing from. Early arrival

On time departure and early arrival. Kind and professional service from flight crew

Return flight was perfect. All on time and no hiccups. However, going was another story. I don't blame United for the weather, but I am rather disappointed in its response to my getting stranded in my layover city for the night. United gave me a $20 food voucher. That's it. But besides this policy, the employees were incredibly helpful rerouting me to my final destination in Fort Lauderdale, FL. So overall, 8 out of 10. 10 out of 10 for flight comfort, inflight service and before flight service. 5 out of 10 for layover handling.

Quinoa chocolate cookies are my favorite! Would be nice to have internet service like American

Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!

Old plane, no amenities. Very abrupt landing. Unnecessarily long taxi time.

The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience

Wifi is very frustrating - could not connect and therefore unable to work on the trip

Read the fine print. This was my flight home. I booked my flight for the quickest way home. Had a carry-on and a personal item. Same as my outbound flight. Apparently I needed to pre-pay extra for my carry-on. When I checked in, I was told that I had to check it. I said I’ll pay for it, and was told that this wasn’t an option anymore. They said I still had to pay $50 to check my carry-on. I told them I’ll pay whatever to just carry it in as intended. I was not allowed, so eventually I paid $50 to check my carry-on under a plane that was half full, with overhead compartments that were even less full. My white carry-on suitcase was practically destroyed getting from Idaho falls to Denver to Orange County. The low price air fair was a bait and switch. Got me to the gate, made me pay extra, then didn’t even allow me to pay for a carry on. Not to mention that I paid the $8 for WiFi that didn’t work. All to get my suitcase destroyed. I don’t think I’m going to even keep my Untied mileage plus membership and card. Apparently, membership does not have its privileges for this one.

Delayed - weather wasn't bad at either end. Also sat on tarmac in ORD.

During landing. 2 crew members passed 3 times by my lane and didn't notice that people in front of us had their site to the furthermore reclined... That was uncomfortable and could have been dangerous.

United Airlines was fantastic, however, UnderPricer was a nightmare. I got to the airport 4 hours before my flight. We are moving to New Zealand so had quite a bit of baggage (16 checked items) and so wanted to have plenty of time to get everything taken care of properly. When I went to check in they (United) could only find a ticket for me. The 5 tickets for my children were never officially ticketed. I called Underpricer and they told me it was United's fault and United told me that Underpricer just needs to reissue the tickets, but they refused to. I asked the Underpricer agent to transfer me to his supervisor as I was not getting the help I needed. He told me the supervisor was busy but that he would call me back in 30 minutes. 30 minutes came and went with no phone call. After an hour I called Underpricer back but they would not let me talk to the person I had talked to before, just told me that he was talking with the supervisor and technical support. I called again an hour later, was told the same thing. I tried again later, with only about 30 minutes until my flight was scheduled to leave (meaning I had been at the airport for more than 3 hours with my 5 children trying to get ticketed and board the flight). Also, my husband had moved to New Zealand 3 months prior, I haven't seen him in 3 months, my children hadn't seen their dad in 3 months, we were all extremely eager to get on that flight and get to New Zealand. The situation with the tickets did not get resolved until after it was too late to check our luggage and board our flight. We were devastated. My 11 year old son was in tears at not being able to be on his way to see his dad. Thankfully we were rebooked for the next evening, but that night it felt devastating. We'd been at the airport for 4 hours waiting. My in-laws waited with me and then helped me reload all our baggage and took us home to stay with them for the night. On the newly booked flights we could not sit together - my children were spread throughout the plane. So, even though I had paid extra to select our seats after buying my seats from Underpricer only two of us were able to sit together (thankful that my 11 year old wasn't all by himself, but not happy that my 14 & 16 year old daughters were seated by strangers). I really feel that Underpricer should refund me what I paid for the seating ($120 USD). It was a very frustrating situation and I plan on never using Kayak or Underpricer ever again.

The crew in the Vegas airport clearly was having a bad day … they moved on and the crew that checked us in for boarding was great, as was the flight crew. I did get the wheel of my carry on stuck in the overhead bin. Amazing team effort to include the flight attendants, the pilot, and another pilot who was on the flight as a passenger. Finally got it unstuck ✅

Staff are polite,and even offer us to tag our baggages upon seeing us from the entry

Internet is much improved, which is very important to me a s a business traveler. The off boarding of the plane was fantastic. Very quick and very orderly. We had to check our carry-ons before we got on the plane and they were retrieved and available to us very quickly. We left on time and arrived early. All very good things

My seat was defective. The suppor was broken under the cushion so I road on metal for 4 hours

There was an issue with engine, flight delayed for several hours, lost a connection

I always looks forward to the Biscoff cookies and they weren’t offered….

I had to buy another ticket and you haven't reimburse me for it.

I was truly shocked at how poor this flight went. The crew was not friendly during the checking process. The asked for people to gate check and were rude about it. They didn't handle my luggage with care. When I got to my seat I noticed a large section of the ceiling vent area was, no joke, TAPED TOGETHER WITH CLEAR PACKING TAPE! To add insult to injury, the back rest button was disabled on my seat and all the seats I could see. The wifi, never connected for me, despite troubleshooting it for a while. I did everything from restarting my wifi/phone to forgetting the network and restarting the app. But that didn't stop the mandatory 2 ads from playing every single time. Even the bags took over 45 mins to arrive at the carousel. Everything about this flight was a flop and I am beginning to notice that some of these events are becoming a trend. Perhaps it's time I switch loyalty programs.

Flight was delayed because of mechanical. Could not get landing space which caused me to miss my connection. Messy and not organized.

Flight was delayed due to a steering issue with plane. The delay caused me to miss the connecting flight. The delay caused me to spend an extra 21 hours in airports and flights to get to my destination. The plane issue obviously should have been found and fixed before we even boarded. Ridiculous.