The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.
I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much.
left on time, arrived on time Good communicatiion from captain
Staff in economy not very friendly Very long wait for baggage
Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn
Crew and flight were great
Not great food, but that's ok.
Nice, clean plane
Food is the same all the time
The crew was LOVELY and seats were comfortable.
No vegetarian food option and couldn't figure out how to put in a special request online.
Nice, clean planes. Nice staff.
The airline crew was very professional and friendly
The boarding can be confusing as an economy passenger it’s a free for all when they call for your section
They waited for another flight to come in I think because they could not sell enough seats so they doubled up one of their flights and made us wait for 12 hours very sad miss my connecting flight and further flights and friends at destination turned into a horrible experience but on my way home now hopefully it won't be so bad going hole
Seats and service
Attentive and polite staff. Comfortable planes. On time flights.
I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process.
Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer
Stink in the plane
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