Pros: "Everything was very nice"
Pros: "I always love flying Copa. The staff is always great and the planes are always new, clean and comfortable."
Pros: "Everything went smooth the trip was fast. The crew excellent So far so good!"
Cons: "The transport from terminal to Customs was a little slow."
Cons: "Maybe another round of jrinks"
Cons: "My vegetarian meal was not there. I was told it had not been requested. The odd thing was that on all of the other legs of my trip the vegetarian meal was there for me."
Pros: "Easy to board"
Cons: "Speakers were not working properly"
Pros: "The flight was comfortable and routine - no problems"
Cons: "Really didn’t have any concerns."
Cons: "The entreinment no tv in a 7 hours flight"
Pros: "The flight crew on both flights was top notch"
Cons: "Nothing is perfect so there is always room for improvement. With that being said I have zero complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they delivered this time around."
Pros: "Excellent service, on time!!!"
Pros: "Crew were nice and polite"
Cons: "Business seats are less like Business and more like a better Premium Economy seat."
Cons: "De vuelta hubo sobre venta de pasajes (18) en mi vuelo que causo incertidumbre"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "The fact that you get business class service. Pick your seats. Free luggage. Actual meals, you can even specify: Vegitarian, Kosher, Gluten free. All drink options, even Alcohol are included."
Cons: "Entertainment options were limited, however they are currently upgrading that."
Pros: "Not a single thing"
Cons: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Pros: "The flight left on time and was smooth."
Cons: "-The staff was very rude -I wanted to sit at my gate, but it required a second check in. Right before that I bought a sparkling water for the flight, which they wouldn't let me bring in. Because we weren't allowed to bring fluids over 3 ounces, I had no water bottle for the 6.5 hour flight and was very thirsty the whole time. The drinks served are very small."
Pros: "Direct flight to Las Vegas."
Cons: "No usb charging"
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."
Pros: "Crew and staff were very helpful and nice."
Cons: "Plane could be cleaner."
Pros: "They gave me a blanket"
Cons: "7 hours flight without individual TV."
Cons: "Bad service. Flights are overloaded, the crew of the plane had bad attitude not good customer service."
Cons: "Everything qas good"
Pros: "Its was ok"
Cons: "Bad service i asked for a blanket and i was denied for one"
Pros: "the two agents at the gate where kind and helpful and this review is not directly at the employees of Copa. however this is not my first rodeo with Copa on their oversold strategy and they should have sent out an email about the situation and certain people would have stayed home or their hotel for next flight."
Cons: "$400 voucher (less than price of our ticket) to use for future Copa flight. LOL. because of the many people being bumped, it took 2 hours to process all our vouchers (taxi/hotel/$400) *the flight was at 6:14pm but we knew we couldn't get on around 5:40pm, and left the airport at 8:20pm"
Pros: "Left on time and arrived on time"
Cons: "Very crowded. Woke everyone up to serve breakfast"
Pros: "Friendly staff. Always on point with luggage. Never had any of my lugagge lost in any of my flights with Copa."
Cons: "Entertainment was not kid friendly. Shows such as Empire and Flash that had scenes of kissing and sex were not appropriate to be displayed on TV's that are not personal and are for exposed to every passenger to see. The food also is something that needs to be improved. The sandwiches are horrible, none of my kids and I could eat it. Just gross."
Pros: "The crew was excellent"
Cons: "No personal tv's, no complementary blankets or pillows."
Pros: "On-time departure and arrival Friendly and accommodating staff"
Cons: "Old plane. No charging USB connectors"
Pros: "The service, the extras such as free baggage, meals, drinks, entertainment. Excellent airlines. We fly you even when it is out if the way. Any chance possible to Central America. Thank you, don't change"
Pros: "be more flexible with the luggage weight,"
Pros: "Everything was top notch"
Cons: "Not a single complaint"
Pros: "Excelente communication from the front cabin to passengers"
Cons: "Clean restroom"
Pros: "Service both ways was great! Everyone was very pleasant and helpful!"
Pros: "Lots of space and great entertainment options."
Cons: "Nothing everything was good"
Cons: "Breakfast from SJO- PTY"
Pros: "Professional service w/a smile. Free booze cart too!"
Cons: "Plane was to small to fit everyone's luggage"
Cons: "Wasn't a fan of the odd customs check-in at the gaye, created a huge bottleneck of a line and general space was as too small to accommodate all passengers to sit comfortably at the gate"
Pros: "The boarding was a nice touch"
Cons: "Well i would think it would be a better expiernce cuz I've heard that copa was a good airline and their service was excelent but i was wrong the food was dry and the people were rude the entertainment was a joke. The music would play the same song's over and over."
Pros: "Service was good everything except the entertainment system"
Cons: "No entertaiment system"
Pros: "The service from business class or supervisor waa really rude. No cortesy at all. Spaces are too small. Copa airlines tickets are too high compare to what they offer."
Cons: "Direct flight"
Pros: "service, and always on time"
Cons: "i got stuck in the last row, but my fault for checking in late"
Pros: "Won't fly copa again. Missed our connecting flight due to several late gate changes. Lost baggage too. No supervision or customer care."
Pros: "The Paraguayan crew were more aware of your circumstances than the Panama crew. Las Vegas was OK"
Cons: "The Panama crew only cared about the groups and did not care so much on your reason for anything. They were more disorganized and unfriendly."
Pros: "Customer service was great, the flight was smooth, & pilot was personable."
Cons: "The way home to Vegas it was a long wait."
Pros: "Easy flight with great connections. It seems most of copas flights are in the same area of the airport. Making Connections is a breeze."
Cons: "The TV above my head kept retracting and opening back up every 2 minutes. A bit irritating"
Pros: "Every thing was excellent, no complaints"