Daily cleaning, installation of cabin HEPA filters on flights from South America to Nevada
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Scores according to KAYAK customer reviews
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Pros: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Cons: "The food"
Cons: "Bad size almost became a problem... bins are very small"
Pros: "Great experience overall"
Cons: "No complaints"
Pros: "Azul airlines the best !!"
Pros: "Azul is always amazing in terms of service!"
Cons: "The price!"
Cons: "We landed and spend 45min instide the plan to be able to unboard"
Pros: "super punctual"
Pros: "free-snack is good"
Cons: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."
Pros: "Friendly crew, most spoke at least some English"
Cons: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Pros: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Cons: "The snacks could have been healthier and the bathroom could have been cleaner."
Pros: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Cons: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Pros: "Priority checkin at Ezeiza airport."
Cons: "The A320 planes was too cramped and it's an older plane."
Pros: "We arrived safely."
Cons: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."
Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Cons: "No much space in the seats"
Pros: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Cons: "Check in using the online system was impossible, even with helpdesk staff assistance."
Pros: "The tickets were a good price, movie selection was excellent, and the staff was really friendly and helpful."
Cons: "The leg room was terrible. I'm a tall American and I could barely fit in the seat, let alone fall asleep in a 9 hour hour flight. Also, there were no plugs that would work for an American outlet."
Pros: "Azul service was good as usual. Plane was on time arrival. No complaints"
Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Pros: "The timelly take off and landing... Being on time was a great pleasure."
Pros: "The selection of tv shows (Game of Thrones)"
Cons: "Not much leg room (I’m six feet tall)"
Cons: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Pros: "Nothing at all"
Cons: "The flight was canceled without inform. We had to take a 5:30 bis trip to Teresina in order to go to VCP and then to BSB. Bizarre.."
Pros: "The staff"
Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"
Cons: "Flight was delayed almost one hour, the cabin was too hot."
Cons: "The food is extremely unhealthy."
Pros: "Awesome customer service and flights were on time!"
Cons: "Nothing to critic."
Pros: "Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work."
Cons: "United baggage app does not work Personnel did not know baggage rules at Chck in."
Cons: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Cons: "The temperature at the cabin was to hot during the whole flight."
Pros: "Allí right and on time"
Pros: "The staff was sonfriendly and nice. The snacks on the flight were delicious. We had beautiful views of Ipanema and copacabana as we flew in. We flew around Sugarloaf! It was amazing!"
Pros: "Perfeito tambem e o que me surpreendeu foi a simpatia da equipe Azul"
Cons: "30 minutes delay on the take-off, but the pilot compensate a little on the flight"
Pros: "Seats are fairly comfortable compared to the international flight."
Cons: "No complaints."
Pros: "Very nice crew."
Cons: "The seats are extremely uncomfortable."
Pros: "Friendly, and kind service starting from registration and up to desimbarkation."
Cons: "Announcement should be given on English as well!"
Pros: "Friendly, and kind service starting from registration and up to desimbarkation."
Cons: "Announcement should be given on English as well!"
Pros: "The boarding was fast and organized."
Cons: "They set me far from my son"
Cons: "Almost two hpurs delay"
Pros: "All staff were professional and courteous."
Pros: "The flight was on time. The flight attendants were polite."
Pros: "The crew were very outgoing and helpful."
Cons: "The seats are very small and almost impossible to sleep overnight."
Pros: "The best airline ever !"
Pros: "Crew was ok."
Cons: "Less travelers allowed to fly due to pandemic"
Pros: "Space in between seats."
Cons: "Asked for a coke and flight attended responded they don’t have any. They have water. This flight isn’t for vacations. It’s for .... couldn’t hear the rest. Didn’t really care. I would’ve paid for the coke if need be under the current circumstances."
Pros: "It was very quick"
Pros: "Extra leg room"
Cons: "A business class"
Cons: "More rounds of drinks"
Pros: "Friendly crew members."
Cons: "Check-in procedure."
Pros: "MINT CLASS is amazing"
Pros: "Crew was fun."
Cons: "Plane was an ice box. Blanket was a T-shirt material, not warm. No USB outlet for phones on this older plane."
Pros: "Great legroom"
Cons: "Could not connect to Internet."
Cons: "Delays and nonstop messages about ETAs and gate changes"
Cons: "There was no entertainment. I was in one of two seats I could see that didn't have the entertainment in the seat back working."
Pros: "Everything was great."
Cons: "Flight ran 50 minutes late and I was only to be in town for 8 hours total to begin with."
Cons: "Evetying was excelent"
Cons: "The food selection"
Pros: "Crew did a great job"
Cons: "No delays and no unruly passenger removal"
Pros: "Sraff service , on time departure and arrival, and in-flight services."
Cons: "Nothing that I didn't like about JetBlue."
Pros: "The more room upgrade"
Cons: "The hour and a half delay"
Pros: "On time, service, everything!"
Cons: "I chose JetBlue because I expected modern amenities. Sadly, the plane was out of date. The WiFi was so slow that many applications would not work."
Pros: "I liked having a variety of movies and show to watch during a five hour flight"
Cons: "There was a worker outside the plane demanding people to step to the side. He didn’t say please or thank you. Rude!"
Pros: "Direct TV was a great way to pass the time."
Cons: "No TV service both ways of my trip. Passanger seat control come out of place."
Pros: "Great staff"
Cons: "Nothing to complain about"
Cons: "Turbulence.. felt like it was a brand new pilot flying. Videos were down"
Pros: "I missed my flight the night before and wasnt asigned a seat.Wjen I went to counter the next day I expressed my stress from travel and the gate agent hooked it up with an even more seat..Being 6'4" this was a really rad upgrade!"
Cons: "Not being able to afford 1st class :p"
Pros: "So many restrooms onboard, and even more free movies"
Cons: "The guy sitting next to me was rude to his gf so that kind of tainted the flight but that’s not JetBlue’s or kayak’s fault"
Cons: "Seats are uncomfortable"
Pros: "Seats and comfort was great..entertainment was great. Staff friendly -"
Cons: "$5 for a $2 pair of head phones.."
Pros: "food, comfort"
Cons: "sat on runway for 30 min after arrival waiting for a gate"
Cons: "The movies"
Pros: "That you finally found a different plane for our flight. The pilot was excellent."
Cons: "Late flight, I know the weather and the delayed flight was not in your control."
Pros: "The airport and airline was quick and easy (aside from the boarding which always tends to be a mess). Z"
Cons: "The boarding was too slow. Unorganized."
Pros: "I liked the extra legroom - even more with an "Even More Space" seat. Free WiFi, free Amazon streaming and free snacks are great. The flight was full but there were no issues that I was aware of. JetBlue is my preferred airline."
Cons: "Seat bottom cushion started to hurt after a few hours. Guy next to me coughed and sneezed the entire flight. Seats seemed narrower than I remember and bizarre seat belt latch puzzled me at first (not the same as what the FAs demonstrated!) One side of the belt seems to have some additional feature in case of an accident, but I am not sure what."
Pros: "Passenger service"
Pros: "Flight was on time and smooth"
Cons: "Just loud passengers"
Pros: "Great customer service and attentive staff. I would definitely ride Jetblue again."
Cons: "Way too complicate to cancel"
Pros: "Smooth all the way."
Cons: "Delay 2 hrs"
Cons: "My tv didn't work. Wasn't happy about that"
Pros: "5hr delay, no food voucher, no explanations"
Cons: "Terrible, will never fly again"
Cons: "A total mess and short of information"
Cons: "Held on runway for over an hour, first half hour with no explanation if any kind, finally the pilot said we were being towed back to gate for a small problem, not a safety issue. No apologies, no explanations. Flight crew stood at front of plane chatting and laughing, nobody checked on how we were doing, feeling, stressing...more than an hour stuck on plane, late. A simple apology would have gone a long way. Seems to be part of jet blue philosophy to not do so. Ironically, return flight delayed 50 minutes, after boarding, for a cosmetic issue if a seat that was empty"
Pros: "Boarding is much more efficient than usual airline classist hierarchy."
Cons: "No USB ir AC outlets. Tiny screens and no choice on movies"
Pros: "The crew was extremely helpful and friendly!"
Cons: "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
Cons: "No ear plugs offered and my iPhone jack didn’t fit."
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Flight delayed for 2 hours"
Pros: "Got here early!"
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "Great flight"
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The pilot was a Daredevil"
Pros: "This was a much bigger plane so my comfort lever was better."
Cons: "The landing was somewhat frightening."
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Service was great. Regular drinks and snacks."
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "It was whatever"
Cons: "Rude staff"
Cons: "I liked it all"
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "But the crew were awesome!"
Cons: "Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor."
Pros: "They offered water and snacks It was quick"
Cons: "Was ok"
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Pros: "We landed safely and the flight was smooth"
Cons: "Boarding was 30 minutes late."
Pros: "I always love flying Copa. The staff is always great and the planes are always new, clean and comfortable."
Pros: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Cons: "The food was decent but my return flight was better."
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Pros: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Cons: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Cons: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"
Pros: "No like"
Cons: "the will of the counter attendant of the chekin, he did not help me at all"
Cons: "The entreinment no tv in a 7 hours flight"
Pros: "I really liked the crew"
Cons: "The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient."
Pros: "The flight crew on both flights was top notch"
Cons: "Nothing is perfect so there is always room for improvement. With that being said I have zero complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they delivered this time around."
Cons: "Seats very small."
Cons: "No fue informado que el asiento 10 no reclinaba ."
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Cons: "This airline has no concept of service. We were treated poorly by the ground personell as well as the board crew. Also, the airport in Panama is very bad. It's expensive and the food and beverage offering is limited. Avoid!"
Pros: "Atendimento no aeroporto, embarque, entretenimento e comida."
Cons: "Pontos a melhorar: poderia ter cobertor e travesseiro para todos e as poltronas serem um pouco mais confortáveis."
Pros: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Pros: "Crew are nice people."
Cons: "Food is not pleased and not very comfortable."
Pros: "The fact that you get business class service. Pick your seats. Free luggage. Actual meals, you can even specify: Vegitarian, Kosher, Gluten free. All drink options, even Alcohol are included."
Cons: "Entertainment options were limited, however they are currently upgrading that."
Pros: "Not a single thing"
Cons: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Pros: "The flight left on time and was smooth."
Cons: "-The staff was very rude -I wanted to sit at my gate, but it required a second check in. Right before that I bought a sparkling water for the flight, which they wouldn't let me bring in. Because we weren't allowed to bring fluids over 3 ounces, I had no water bottle for the 6.5 hour flight and was very thirsty the whole time. The drinks served are very small."
Pros: "Direct flight to Las Vegas."
Cons: "No usb charging"
Cons: "No outlets"
Pros: "They gave me a blanket"
Cons: "7 hours flight without individual TV."
Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"
Pros: "The food and service was great!"
Pros: "Charly was the best flight attendant ever!"
Pros: "the two agents at the gate where kind and helpful and this review is not directly at the employees of Copa. however this is not my first rodeo with Copa on their oversold strategy and they should have sent out an email about the situation and certain people would have stayed home or their hotel for next flight."
Cons: "$400 voucher (less than price of our ticket) to use for future Copa flight. LOL. because of the many people being bumped, it took 2 hours to process all our vouchers (taxi/hotel/$400) *the flight was at 6:14pm but we knew we couldn't get on around 5:40pm, and left the airport at 8:20pm"
Pros: "Friendly cabin crew"
Cons: "Small airplane with no updated entertainment system"
Cons: "Service is terrible, flight attendants don't seem to be very professional. Snack was terrible quality (two pieces of cheese and 6 grapes), breakfast was bad too. Quality of wine was bad, no Champagne, cheap Cava Entertainment system outdated, seat not very comfortable."
Pros: "Friendly staff. Always on point with luggage. Never had any of my lugagge lost in any of my flights with Copa."
Cons: "Entertainment was not kid friendly. Shows such as Empire and Flash that had scenes of kissing and sex were not appropriate to be displayed on TV's that are not personal and are for exposed to every passenger to see. The food also is something that needs to be improved. The sandwiches are horrible, none of my kids and I could eat it. Just gross."
Pros: "The crew was excellent"
Cons: "No personal tv's, no complementary blankets or pillows."
Pros: "The service, the extras such as free baggage, meals, drinks, entertainment. Excellent airlines. We fly you even when it is out if the way. Any chance possible to Central America. Thank you, don't change"
Pros: "be more flexible with the luggage weight,"
Pros: "Friendly crew, good food."
Cons: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Everything was top notch"
Cons: "Not a single complaint"
Cons: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"
Pros: "Service both ways was great! Everyone was very pleasant and helpful!"
Pros: "Lots of space and great entertainment options."
Cons: "Breakfast from SJO- PTY"
Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."
Pros: "Professional service w/a smile. Free booze cart too!"
Cons: "Plane was to small to fit everyone's luggage"
Cons: "Wasn't a fan of the odd customs check-in at the gaye, created a huge bottleneck of a line and general space was as too small to accommodate all passengers to sit comfortably at the gate"
Pros: "The service from business class or supervisor waa really rude. No cortesy at all. Spaces are too small. Copa airlines tickets are too high compare to what they offer."
Cons: "Direct flight"
Pros: "Food and beverage service. Blanket & attention of staff...helpful. Free bags check."
Cons: "Pilot talked to fast...could never understand his announcements."
Pros: "Overal a good experience"
Cons: "Just couldn't eat most of what was served cause I'm vegetarian."
Pros: "Won't fly copa again. Missed our connecting flight due to several late gate changes. Lost baggage too. No supervision or customer care."
Pros: "The Paraguayan crew were more aware of your circumstances than the Panama crew. Las Vegas was OK"
Cons: "The Panama crew only cared about the groups and did not care so much on your reason for anything. They were more disorganized and unfriendly."
Pros: "Customer service was great, the flight was smooth, & pilot was personable."
Cons: "The way home to Vegas it was a long wait."
Pros: "Easy flight with great connections. It seems most of copas flights are in the same area of the airport. Making Connections is a breeze."
Cons: "The TV above my head kept retracting and opening back up every 2 minutes. A bit irritating"
Pros: "I never flew to Rome because of LATAM!"
Cons: "Flying home"
Pros: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Cons: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Pros: "The middle seat empty AMAZING!"
Cons: "Bigger glass for wine !"
Cons: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "the cabin and seats are old and seems dirty"
Pros: "Crew was good"
Cons: "Seat not comfortable"
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Pros: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Cons: "Cadeira dura"
Pros: "Not much I can think of"
Cons: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Pros: "Everything is amazing"
Cons: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."
Pros: "Crew good, disembarking slow."
Cons: "A drink and/or snack."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Pros: "yo tenia comida kosher y no me la dieron"
Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."
Pros: "Confortable seats, flight on time"
Cons: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Pros: "The leg place and reclining chair"
Cons: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Cons: "The temperature should be a bit warmer"
Cons: "Offer refreshments"
Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"
Pros: "Crew was extremely unfriendly"
Cons: "Better service. Train your people. Learn from azul airlines"
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Cons: "Lack of food!! LATAM you are doing it wrong"
Pros: "I liked almost all!!!"
Cons: "The sandwich (cool meal)... The may improve it..."
Pros: "Said Paulo airport was chaos but flight was great"
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "The crew was very kínd!"
Cons: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Cons: "It was nasty, disordered. Bad experience"
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Pros: "Wine and whisky"
Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Cons: "The plane is ok but it is an old 767"
Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Airlines flying from South America to Nevada have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Nevada
Masks required on board, masks provided on flights from South America to Nevada
Social distancing seating
Middle seats unavailable to book on flights from South America to Nevada
Testing for antibodies, testing for symptoms for flights from South America to Nevada
Waiving of change fees. Search flexible flights from South America to Nevada