Cons: "During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers"
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Pros: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Cons: "more recent movies options"
Pros: "Seat not confortable vry tide"
Cons: "Bad size almost became a problem... bins are very small"
Pros: "Same comments as before: comfortable airplane, good food and friendly crew."
Cons: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Cons: "We landed and spend 45min instide the plan to be able to unboard"
Pros: "Amazing crew and overall experience"
Cons: "No complaints on this one"
Cons: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"
Pros: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Cons: "Not enough closed captioning in the onboard entertainment system."
Pros: "Crew was amazing"
Cons: "Better food"
Pros: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Cons: "The snacks could have been healthier and the bathroom could have been cleaner."
Pros: "Everything was very good: boarding, plain condition, comfort, entertainment and food"
Cons: "Tv Service working Priority bording in bus but last to Get into the plane"
Pros: "Best airline in Brazi"
Pros: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"
Pros: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Cons: "Check in using the online system was impossible, even with helpdesk staff assistance."
Pros: "The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available."
Pros: "Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had."
Cons: "We boarded just a bit late but still arrived on schedule."
Pros: "Dont know who or why. Plane out of Orlando mco delayed from 9:30-2:30 am. All food places closed 9or 10 pm"
Cons: "Delay, no place to eT"
Pros: "Azul service was good as usual. Plane was on time arrival. No complaints"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "The timelly take off and landing... Being on time was a great pleasure."
Pros: "Flights were punctual, seats were better than average, and upgrades were available."
Cons: "Planes needed updating, noises heard were concerning, food was below average, and the landings were a little rough."
Pros: "It was nice. The staff were great"
Pros: "Very smooth. I slept like a baby, haha"
Cons: "Nothing bad."
Pros: "Business accommodations were great and the staff was fantastic"
Pros: "Flight was on time. Had good weather and a good crew. No problems."
Cons: "If there was anything less than desirable, it would have to have been the snack. But the flight was only an hour and a half so not much was expected."
Pros: "Overall excellent trip"
Cons: "No complaints"
Pros: "economy xtra seats were nice"
Pros: "Crew was very friendly."
Cons: "Organization for embarking was a little messy."
Pros: "Crew was very helpful"
Cons: "Air conditioning in my seat was broken and my blood pressure went down"
Cons: "The temperature at the cabin was to hot during the whole flight."
Pros: "Seats are fairly comfortable compared to the international flight."
Cons: "No complaints."
Pros: "Gate management, boarding, flight time and amenities were all superb. Their snacks really are as good as advertised."
Pros: "Comfortable flight!"
Pros: "New aircraft and excellent crew members service. Bathrooms always clean"
Cons: "Too many children and very noise"
Pros: "Crew was very nice and helpful. Good selection of movies."
Pros: "Easy check-in process."
Cons: "Weathered interior."
Pros: "Efficient, on time service with a professional friendly staff."
Cons: "No dislikes."
Pros: "Friendly and professional staff"
Cons: "Flight delayed by 90 minutes"
Cons: "Azul changed my seat at the gate at VCP arbitrarily without letting me know. That was a seat I had reserved weeks in advance that they simply changed at the gate without any reason."
Pros: "Everything was just right"
Cons: "Nine hour flight without any entertainment with them rebooting the TV every few minutes.. it was rough."
Pros: "Cordialidade da tripulação. Sistema de entretenimento. Nova sala VIP da Azul em Viracopos."
Cons: "Lentidão no controle de passaporte. (mas isso não é responsabilidade da Azul)"
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Flight delayed for 2 hours"
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The pilot was a Daredevil"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Cons: "The landing was somewhat frightening."
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Pros: "The flight crew was so polite and willing to help."
Cons: "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Cons: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "They offered water and snacks It was quick"
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "The flight attendants were nice and polite!"
Cons: "My cell phone needed a charge but I did not realize that at my feet was a place to plug in a USB cable! This is great to have, when this is available it would be great to let the passengers know!"
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Pros: "The crew in the business class was very attentive."
Pros: "We landed safely and the flight was smooth"
Pros: "The crew had an attitude problem."
Cons: "Copa, lost my luggage."
Pros: "In time, friendly crew."
Cons: "Entertainment options are limited."
Pros: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Cons: "food choices and entertainment could have been better"
Pros: "I was in need of a wheelchair, but seems like nobody cares. I could not go to the restroom, because the disorganization of the wheelchairs transportation. Almost lost my connection!"
Cons: "They need to be more organized and be more efficient with our disable necessities."
Pros: "The flight crew on both flights was top notch"
Cons: "Nothing is perfect so there is always room for improvement. With that being said I have zero complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they delivered this time around."
Cons: "I didn’t know I need an app downloaded ahead of the flight in order to watch movies. They did not have seatback screens on this flight"
Pros: "Very good ride,thank you.Good attention from staff"
Pros: "Quito check was best ever. Got an exit isle."
Cons: "Food was weak."
Pros: "The crew in business class was very good and attentive. The meal was very good; I enjoyed the wine served. The hot towel and the warm snack provided was a nice touch. The seat was comfortable."
Cons: "The foot rest on the seat was pretty poor."
Pros: "Always is on time"
Pros: "Everything was great food, confort, crew, boarding etc."
Pros: "Fast boarding and good food service."
Cons: "The 737NG series are very uncomfortable. Additionally no IFE entertainment system nor internet."
Pros: "Flight on time"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Pros: "got me out of South America!"
Cons: "everything was good"
Pros: "The crew was very friendly and attentive."
Cons: "The seats are terrible! On a long flight (5+ hours), I would expect lay-flat seats. These seats just reclined and had an elevated footrest. Not very adjustable. I probably would have been just as uncomfortable in coach."
Pros: "The flight have left on time and arrived on time"
Pros: "The fact that you get business class service. Pick your seats. Free luggage. Actual meals, you can even specify: Vegitarian, Kosher, Gluten free. All drink options, even Alcohol are included."
Cons: "Entertainment options were limited, however they are currently upgrading that."
Pros: "No stops"
Cons: "Food and that they didnt project any videos or offer airplugs to listen to music"
Pros: "Not a single thing"
Cons: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Cons: "Plane was late in starting barely made our connection to FLL"
Pros: "The food was great!"
Cons: "It had one movie and one show for the whole plane."
Cons: "Entire row was skipped over for food service"
Pros: "several meals offered"
Cons: "seemed disorganized and crowded at times"
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best airline experiences"
Pros: "everything went well"
Pros: "Friendly staff. Always on point with luggage. Never had any of my lugagge lost in any of my flights with Copa."
Cons: "Entertainment was not kid friendly. Shows such as Empire and Flash that had scenes of kissing and sex were not appropriate to be displayed on TV's that are not personal and are for exposed to every passenger to see. The food also is something that needs to be improved. The sandwiches are horrible, none of my kids and I could eat it. Just gross."
Cons: "They took me to another city, Copa was suppose to pay for my transportation to my final destination and I have to pay 200 dollars from my pocket, traveling almost 24 hours"
Cons: "No organization and you should not sell more tickets than you can in an air plain. Just one persone attending the counters."
Pros: "The crew was excellent"
Cons: "No personal tv's, no complementary blankets or pillows."
Pros: "The service, the extras such as free baggage, meals, drinks, entertainment. Excellent airlines. We fly you even when it is out if the way. Any chance possible to Central America. Thank you, don't change"
Pros: "Everything was top notch"
Cons: "Not a single complaint"
Pros: "Service both ways was great! Everyone was very pleasant and helpful!"
Pros: "The personal was constantly there to help you out with anything. Some of them could not be so serious all the time."
Cons: "There wasn't any type of entertainment, the magazine onboard could have a crosswords puzzles, sudoku, or any other type of game. One of the male flight attendant hit me while going thru the cabin and didn't apologize, in fact he didn't turn around to say sorry."
Pros: "Lots of space and great entertainment options."
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Pros: "Professional service w/a smile. Free booze cart too!"
Cons: "Plane was to small to fit everyone's luggage"
Pros: "The service from business class or supervisor waa really rude. No cortesy at all. Spaces are too small. Copa airlines tickets are too high compare to what they offer."
Cons: "Direct flight"
Pros: "Everything regarding the flight was perfectly fine, apart from the food. I really liked being able to choose my seat."
Cons: "The food made me a little ill, although it tasted okay."
Pros: "Won't fly copa again. Missed our connecting flight due to several late gate changes. Lost baggage too. No supervision or customer care."
Pros: "Overnight flight, they don't think of giving you an bite to eat? Really? Also since it's a flight operated by united make sure you download their app before hand or brace yourself for a boring, entertainment free flight"
Pros: "The Paraguayan crew were more aware of your circumstances than the Panama crew. Las Vegas was OK"
Cons: "The Panama crew only cared about the groups and did not care so much on your reason for anything. They were more disorganized and unfriendly."
Pros: "Customer service was great, the flight was smooth, & pilot was personable."
Cons: "The way home to Vegas it was a long wait."
Pros: "Snack was better than average"
Cons: "Hard seats. Prefer individual video screen"
Pros: "Flight on time, easy to select sit on web page"
Cons: "No individual screens"
Pros: "Cordialiddntripulacion, en esoecial Mauro jefe de cabina"
Cons: "Nobtenian el menu ofrecido el la carta en clase ejecutiva"
Cons: "No first flight, no secondary flight"
Pros: "Friendly crew"
Cons: "Baby screaming & passengers not using headphones"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "You misled people not telling I have to pay for luggage"
Cons: "Quick, easy, no problem."
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "Fast flight.. no hassles at all"
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Cons: "Get a plane that actually works."
Pros: "Yes, they did"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Pros: "No waiting"
Cons: "Your Customer Service"
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "Everything was great."
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Cons: "Too tight, no entertaintment"
Pros: "Boarding was easy."
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Cons: "U have to pay for everythings"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Comfortable seats."
Cons: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Cons: "no customer serve no help"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "Great service!"
Cons: "The food"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Pros: "Punctuality. attention of stewardesses"
Pros: "Smooth flight, on time"
Pros: "Everything was excellent."
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Cons: "It was delay. 2 hours."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Cons: "They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights."
Pros: "The seat was super confortable"
Pros: "They are so friendly"
Cons: "The restroom"
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Cons: "So late all the time"
Pros: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Cons: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"
Cons: "The boarding unfortunately the Quito airport it’s too small"
Pros: "Right on time, great entertainment and decent food"
Pros: "Staff was friendly and very welcoming."
Pros: "The crew were friendly. Good plane landing."
Cons: "The restroom should have been cleaner."
Pros: "Servicien was great"
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "Food was good"
Cons: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Pros: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Cons: "I loved the First Class upgrade for being a frequent flyer."
Cons: "I lost my flight since Aeromexico took forever to givw me my baggage, to make it worse, the customer service at Las Vegas is really poor."
Cons: "There was no air conditioning the whole flight. It was warm, this have never happened before."
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Pros: "Everything went fine. The on-board entertainment was good."
Pros: "The comfort level on Aeromexico's planes to Mexico City and beyond is beyond belief, in this age of shrinking passenger space. In an ordinary ("back of the bus") seat in coach there was more than ample legroom for a more-than-six-footer, and row 28 has two windows to look out at the scenery aft of the wings. And food was even provided at no extra charge! In this situation there certainly was no need to purchase at an additional cost whatever Aeromexico calls its "premium economy" seating."
Cons: "The entertainment system is limited --- there are no games on the seat-back installed machinery. In addition, the earphones provided are only ear-buds, which don't work well in my ears. (I prefer the miniature headphones other airlines provide.) The volume controls were also poorly scaled. The lowest three levels of volume weren't enough to even hear a single sound, the next level up was a little soft or quiet and the highest level far to loud to preserve a listener's hearing."
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Everything was good"
Pros: "Everything was ok"
Cons: "All my expectations was good"
Pros: "Cancelled my fight 2 times"
Cons: "Don't respect my time"
Pros: "It was fast and easy n comfortable"
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Pros: "Nothing good to write"
Cons: "Total discrimination"
Pros: "Aeromexico was great!!"
Cons: "I didn't win the only time y played. Everything was great"
Pros: "20 minutes before schedule"
Pros: "I will not fly in this airline never."
Cons: "Dalay,boarding not very well organized."
Pros: "On time. Pilot was speeding which was great because we got there before schedule."
Cons: "Nothing. Everything was great"
Pros: "I couldn't believe that we actually got a meal on a flight and didn't have to pay for it. The airport was cold and I asked for a blanket when I got on the plane and was immediately handed a blanket which doesn't happen on other airlines I have flown on."
Pros: "Great staff and comfortable aircraft"
Pros: "I loved that they still provide you food. No one else does that these days"
Cons: "I had to board a bus both at LAX and Guadalajara to board the plane."
Cons: "Please include fruits in the menu"
Pros: "Initially all was good, only issue I had was seats were a little uncomfortable and food tastes old but crew was friendly and drinks were included so I'm a happy camper!"
Cons: "tried to xcl a month in advance due to unfortunate circumstances....to no avail. no help at all, whatsoever"
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Pros: "Everything was great other than it would've been nice if they had cut me some slack on the new flight i needed after i missed mine (my fault)"
Pros: "Very accomodating, unlike some other airlines where you have to pay for water, big turn off! I couldn't beleive the free alcohol going around twice;) that always makes me happy."
Cons: "No complain here!"
Pros: "Crew very courteous"
Cons: "Delayed for hours, no reason given."
Pros: "Great service. On time."
Cons: "Staff at the airport don't care for the customer. All they care about is selling flight tickets"
Cons: "Immigration process for connecting flights is a disaster and needs a better system. It's impossible to get to the connecting flight when your arrival spot is in one place and you have to go across the airport to embark to the next."
Pros: "Food. It was nice to get something more than nuts."
Cons: "No personal entertainment."
Pros: "Comfort, food"
Cons: "No entertainment"
Cons: "I canceled my trip I'm going to use different Airline"
Pros: "The free movies."
Cons: "That my luggage got damaged."
Cons: "gor diarhea TWICE within the same week from two different AEROMEXICO flights who seved LALA yogurt which was tainted and not propertly refrigerated TWICE shame"
Pros: "Staff was genuinely kind and helpful."