Daily cleaning, installation of cabin HEPA filters on flights from Bolivia
BoA has waived its change and cancellation fees on flights from Bolivia to the United States. Confirm policy on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United States with an airline and back to Bolivia with another airline.
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Scores according to KAYAK customer reviews
Pros: "Every thing was very good"
Pros: "Seats are good and crew excellent"
Cons: "I miss the jack Daniels"
Pros: "El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!"
Cons: "Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación. Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible"
Pros: "Perfect trip"
Pros: "4 hours short time."
Pros: "Friendly crew"
Cons: "More water offered during trip"
Pros: "Online check-in, boading"
Cons: "Spend over an hour in the plane after landed. We weren’t even Offer water or nothing."
Pros: "I like how the Avianca was punctual in departing and arriving a little early on the round trip flight to El Salvador. The airline was clean and the seats were comfortable. I like direct flights and the flight attendants were attentive when passengers had any issues. The bathrooms were cleaned."
Cons: "There was not anything negative that I experienced on my recent flight to El Salvador."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Pros: "Staff and crew very nice and professional. Aircraft clean and apparently well-maintained."
Cons: "Would give 0 stars if possible."
Pros: "Todo estuvo muy bien lo recomiendo gracias"
Cons: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."
Cons: "The food."
Pros: "I arrived to my destination safely."
Cons: "Sound didn’t work for the sreen in headrests on my whole row. Asked if they could reset, kept being told they would, but never did. Seats are extremely uncomfortable. Butt and back hurt. No good air circulation, especially if you sit by the window. The middle seat feels it more. Lack of caring from crew unless you spoke Spanish."
Pros: "Excellent service. I difiniitely vill fly with Aviaca. Thanks!!!"
Cons: "the flight had a 3 hours dwlate."
Cons: "Flight was changed last minute and there were no other flights available for 6 days"
Cons: "The audio/video was broken. TVs were fuzzy and audio was horrible. Fuzzy white noise mixed with random sound. Tried personal and Avianca head phones...same result."
Pros: "No dislikes"
Cons: "Everything. Arrived 15 min earlier while departed 15 minutes late"
Pros: "I love Avianca, I wish I could fly everywhere I go with them"
Cons: "They always seem to misplace my miles information. I had to get a new card even though I have traveled with them FOY MANY YEARS!!"
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Cons: "Did not fly as scheduled - still in Bogota"
Pros: "Quick boarding, friendly crew, good airplane, and flight on time, which allowed us to make a very short connection ( less than an hour between flights)."
Cons: "Seats recline very little, food options limited, and flavour of food was not very good."
Pros: "Flight was on time"
Cons: "Again they boarded he plane before door was open only thisntime it was even colder in Bogota AND it was 7:30 in the morning. Again crew was rude. Didn't clear off food items."
Pros: "I liked everything except the food."
Cons: "There were no vegetarian options for meals"
Pros: "Among the three flights, this was the best one! Thank you!"
Pros: "CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME."
Pros: "The crew could be a little more attentive."
Pros: "Service was great"
Pros: "Monitor does not work properly"
Cons: "The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months."
Cons: "Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened."
Pros: "There was nothing exceptional on Avianca's service on this service."
Cons: "Flight was delayed to perform some last minute maintenance work and crew wasn't very organized during the boarding procedures."
Pros: "In flight meals, entertainment system, and value!"
Pros: "Pablo Goron"
Cons: "One of my suitcases didn't make it to my final destination and was found still in Bogota a day later making my arrival home very stressful and upsetting. I had medicine and important items in my suitcase and could only retrieve them 2 days later."
Pros: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"
Cons: "First plane, small. Food"
Pros: "Staff was friendy. It was on time"
Cons: "The plane was a quite old one."
Pros: "It is super comfortable and the entertainment is great!"
Cons: "The food didn't taste great. It seems to be a general problem with Avianca pilots but usually the take-off and landings are bad. You will usually hear people say "aaaaah" during landing just because the pilots depart waaay to fast."
Pros: "Yeah, I had no problems with Avianca"
Pros: "The flight departed on time, in-service food (not as expected flying economy), arrived on time to IAD. Overall: good."
Cons: "The food."
Cons: "Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!"
Pros: "yes good"
Pros: "comfortable seats. the food was good, good sandwich."
Cons: "for this type of flight, nothing at all."
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Cons: "Hot and delah"
Cons: "Maybe another round of jrinks"
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "On time!"
Pros: "Great seat. Right behind first class."
Pros: "Crew was polite and courteous..food and beverages were included in trip."
Cons: "a/c full, needs more control."
Pros: "Same as above."
Pros: "buen avión"
Cons: "falta entretenimiento a bordo"
Cons: "My wife suffered was robeed in the airplane and nobody on the crew pay real attention to this subject; My wife lost her blackjacjet due to the indifeerence of the crew on COPA fligth from PTY to MIA,"
Pros: "On time"
Cons: "De vuelta hubo sobre venta de pasajes (18) en mi vuelo que causo incertidumbre"
Pros: "Great service, flight both ways on time, connection flights perfect everything in same concord, baggage transfer no issues, will Flight again with Copa for sure"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Cons: "Copa placed passangers in scattered seats even if they were together, we had to talk to other passangers to switch spots. The crew was unhelpful most of the time. Boarding was totally disorganized, it reminded me of a persian market trying to go though a single door, all at once. Security bands to form lines were obviously unavailable. The whole experience was like riding an old bus with no technology, and it’s entertainment was along these lines."
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "Crew and staff were very helpful and nice."
Cons: "Plane could be cleaner."
Pros: "The flight left on time"
Cons: "Food is awful and the movie played is the worst children’s movie ever."
Cons: "La comida no es adecuada para un viaje de tantas horas"
Cons: "Too much turbulence"
Cons: "Everything qas good"
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "The quantity of the food was few"
Pros: "Left on time and arrived on time"
Cons: "Very crowded. Woke everyone up to serve breakfast"
Pros: "On-time departure and arrival Friendly and accommodating staff"
Cons: "Old plane. No charging USB connectors"
Cons: "check in"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Pros: "Excelente communication from the front cabin to passengers"
Cons: "Clean restroom"
Cons: "very cold on the plane and don't provide blankets!"
Cons: "Everyone everything"
Cons: "Nothing everything was good"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Pros: "Service was good everything except the entertainment system"
Cons: "No entertaiment system"
Pros: "I now am a fan of COPA airlines"
Pros: "Every thing was excellent, no complaints"
Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."
Pros: "Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!"
Cons: "Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake"
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Pros: "The flight was canceled and Latam did nothing to help get me on a new flight."
Cons: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "The early check in"
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Pros: "The food was good"
Cons: "It was good"
Cons: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Pros: "Flight on time, nice people"
Cons: "Seats uncomfortable we were a party of 2 but got separated seats 10 rows further down fron another one"
Pros: "No waiting"
Cons: "In the boarding process one employee very rudemy told me that the cabin wss full a d that I had to send my carry-on as a checked bag, altough I tried to explain her that I had very important personal stuff that I wanted to take with me."
Cons: "One bathroom was out of order, and movie system did not work"
Cons: "No retrasos"
Pros: "Make you feel at home with the chilean way of beeing"
Cons: "The rates"
Pros: "smooth flight, attendants were very polite"
Cons: "did not offer a bottle of water, sodas were restricted at a small cup"
Pros: "Excellent thank you very much"
Cons: "The boarding process was disorganized."
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Cons: "It actually was all good"
Pros: "Nice flight, enjoyed the food, excellent service."
Pros: "Plane on time performance"
Pros: "The crew was fabulous! Competent and very helpful, even funny when serving food and drinks! I fly very frequently but this was one of the nicest crews I had in years!"
Pros: "Landing was perfect!"
Cons: "One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket."
Cons: "no customer serve no help"
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Pros: "Punctuality. attention of stewardesses"
Pros: "Everything was excellent."
Cons: "The space"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Cons: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Pros: "The crew was professional and friendly."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"
Pros: "The flight was smooth and the crew was courteous."
Cons: "After about 40 minutes of waiting in line to check in almost all employees left and left just one person to check people in. Not sure what happened as the employees pretended not to speak English. Also, everybody in our group was given seat multiple rows apart."
Pros: "The service onboard is really excelent. No complaints at all."
Cons: "The online and telephone system is the worst. They never are able to confirm your seats or preferent seats . You can not use an american credit card if you are in south america. They give you a confirmation number to pay your flight ticket in "Plaza Vea" (Peru) and when you get there they told me that at only in a few "plaza veas" you can pay your ticket. I had to spend like 100 soles (30 dollars) to pay my upgrade seat. There is more Horrible experience to tell about it . Avoid LATAM"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Smooth flight landed a little ahead of schedule."
Cons: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Pros: "Excellent service. First time in LATAM but really impress with service. Food and beverages option and entertainment options too. Excelent planes"
Cons: "nothing was wrong."
Pros: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Cons: "The food selection was rather light, especially for those with celiac issues and or vegetarian."
Pros: "Fabulous staff"
Cons: "Long boarding times waiting too much"
Cons: "no breakfast"
Pros: "Atencion del equipo"
Cons: "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"
Cons: "I have not got one piece of luggage yet. I am in Cali Colombia. Have not received any any notification!!!!!!"
Pros: "Again great staff"
Cons: "My headset did not work so I could not watch any movies during the 6 hour flight"
Cons: "I’ll fly United anytime"
Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."
Cons: "More leg room in economy"
Cons: "Telling the truth"
Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "Very fast and efficient"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Pros: "See above"
Pros: "Went smoothly"
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Decent Crew! Good in flight beverage service and comfortable seats"
Cons: "I wasn't able to check-in from my phone ( United is stuck in 1980's) Forced me to use Ticket Kiosk at Airport. Wouldn't print out a boarding pass and wanted ticketing agent to verify my luggage. I had an empty backpack and a small laptop case, she told me only one piece allowed, seriously?? She made me put my laptop in my backpack and the carrying case as well. The boarding pass didn't assign a seat to me and told me that I have to get another boarding pass at gate.. Simply unacceptable. I am a frequent flyer with Frontier and Spirit pirit, thanks to those Airlines which never treated me bad and gave me hassle like United did. No more United for me ever. WiFi was advertised but never worked inspite of me wanting to pay for it."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "Kiosk help at Newark very annoyed to be helping me"
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Cons: "UNITED employees are very rude"
Cons: "I do not like those head rests.. I wish the were detachable."
Pros: "Crew was nice"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Pros: "Seat too small, zero entertainment, minimal food"
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Cons: "Paid for internet and stopped working for a long time"
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "Left right on time."
Cons: "To be fair, this is my third flight of the day, so I am very tired and this was the smallest aircraft of the trip."
Pros: "Everything !"
Pros: "Not a thing."
Cons: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Plane was clean. Attendants were very hospitable."
Cons: "Boa delayed the fly without explanation"
Cons: "Entertainment for 7 hours of flying must be considered. Too few flight attendants which made service very slow and poor."
Pros: "Overall experience was outstanding. Clean, comfortable aircraft combined with excellent crew constantly and sincerely concerned about the passengers wellbeing. Not the standard rudeness of certain airline service overworked and unfriendly crew."
Cons: "At the airport the line for checkin can definitively be better organized. Rather slow."
Pros: "Very friendly crew. Great leg room. Great price."
Pros: "Friendly crew"
Cons: "No entertainment"
Cons: "I hope BOA refunds me what I paid to buy another ticket since y lost my connection in Miami"
Cons: "The food was a disaster, they gave us an unpleasant beef sandwich."
Pros: "Thank you BoA for holding our connecting flight so we could transit to Buenos Aires after our first flight was delayed and diverted"
Cons: "There was a delayed"
Cons: "The crew left a XXX Lady left by my side. This person had to eat on my tray because she didn’t fit into her chair... there was no assistance from the crew to move me or her."
Pros: "Comfortable wide seats. Fantastic staff and lovely attitude of flight crew. Pleasant in this age of over exposure to screens to have peace and quiet on a flight! A bit like flying 15years ago in many regards, including not having online check-in but the process was so easy and pleasant that it makes it unnecessary."
Pros: "La atención y servicio"
Cons: "No salió en hora y los asientos algo incomodos no había entretenimiento"
Pros: "It was ok. Short flight. Good service."
Cons: "Bolivian immigration"
Pros: "Service is ok and boarding was fast"
Cons: "old plains and not very clean"
Pros: "The crew on land tried to do their best to speed up the boarding, but the departure was delayed 45 min because "connection problems" and warned only 15 minutes before boarding should started"
Cons: "Small airport with almost no services, plain is old and not clean"
Pros: "On time, no glitches"
Pros: "La atención de las azafatas fue muy gentil, me agradó el servicio."
Cons: "La atencion de las ,azafatas fue muy gentil. El catering muy agradable."
Pros: "Good space"
Cons: "They have little bit mees during the boarding ."
Pros: "Crew was nice, seat configuration 2-3-2"
Cons: "Old planes, long flight with no entertainment, paid for exit row seat & directed to move because we don't speak Spanish. Totally understand this, but there should have been something on the booking site to alert us to the fact that we would not be allowed to sit in that row. It's irritating when you pay for something, you think you're going to get it, and then it's refused to you, when the situation could have been easily avoided in the first place."
Cons: "Abordamos 1 hora tarde y mala comida"
Pros: "Flight seemed ok when I had to buy a ticket for missing a flight to Cochabamba"
Cons: "The flight from miami to santa Cruz was terrible. My friend also had a ticket with them. We got there checked in and checked the bags. During this process the ladies that were checking in people had very bad attitudes. My friend who already had her visa for Bolivia was harassed for paperwork for a visa. (Which was not necessarily needed, AA proved tha t) but she didn't check her passport. I informed the attendant that she already had it. Then they didn't direct us where to go. We didn't see the other f corridor going upstairs. So we waited then I finally I started asking questions because it was 12 minute from departure. All the employees said they left. Not only did they leave early but made no announcement of missing passengers or that they were leaving. We could not get a hold of anyone from Boa to help. We called only to be told we would have to wait until the next day to see if we could leave. It was so sketchy that we booked a sure flight with AA. In the morning we went to check for our bags but no one was there. So while waiting for the flight from AA a attendant from Boa comes over to say "I remember you""you missed your flight ". So told her what happened and she didn't respond as to why they left early. Only that our bags were still in the airport and there was a fee. I responded for what and again she didn't answer. So returned later to pickup our bags from Boa and waited in line. We were told to talk to the manager who ignored us and some others. A rude attendant steps away from checking in people to ask why we missed our flight. I told her what happened. Then she says tsa closed at 1030pm. I told her they never mentioned this and how are we to know. The manager kept insisting that the computer was down and she could not talk. My friend kindly explained that we just need our bags because boarding for our was soon to begin. She didn't listen, she said the computer is down so we have to wait although our bags were right next to her. So the rude attendant (blond, wish I got her name) comes over to say you going to have to pay 250 for the flight change. Then I told her "look we are not flying with you and we need our bags for another flight". So she gave them to us angrily and my friend asked why she was so anger. Then finally we got the managers attention and both said no nobody is anrgy. Then my friend proceeds to say but you're raising your voice and the blond attendant say I'm not angry, I'm upset because you delayed a flight. I Choose to stay quiet because I was so angry. Now that I think about it. I think they complained to security because when we returned security stopped both of us although we were separated by that time."
Cons: "Overnight flight to Miami. Flight itself was fine. But no entertainment on board whatsoever. Dinner was OK, but practically no breakfast, only a piece of bread was offered."
Cons: "Time to stay in the check in"
Pros: "Crew made effort to accomodate"
Cons: "Paid the surcharge to pick my seat. Check in changed my seat to emergency row. 1. I don't like the emergency row. I am not fluent in Spanish, the predominant language for BOA. They had to change my seat and changed me to an aisle seat. My shoulders are too wide and get hit by carts personnel. This was a Red Eye flight. So, between the bumps on the aisle and the storms we were flying thru, there was no sleep to be had. I also believe that BOA is reducing the pressure in the cabin. My breathing was like I was up in La Paz ( strained). This was a 7 hour flight. One of the wordt if not the worst, I have ever flown in 50 years of flying. Also, I do not usually gripe."
Cons: "they didn't have enough fuel. Two hours in Jamaica to refuel which was not scheduled ruined the rest of our day. We were unable to make our appointments"
Pros: "The friendly flight attendants"
Cons: "The burocracy on the check inn for both flights, the clerk didn't know or was scared to make mistake so she was asking for things that I didn't need"
Cons: "I had to overnight in Santa Cruz. Flight was cancelled, they rebooked me next day"
Pros: "Very reasonably priced."
Cons: "Despite the Santa Cruz airport only having two international flights leaving that night we started boarding 20 min after the scheduled departure time. The plane was at the gate 4:30 hours before the scheduled flight time."
Pros: "I'm not sure if the aircraft had some problems. I was sitting next to the window and I have never felt the floor and window that cold before."
Cons: "I'm not sure if the aircraft had some problems. I was sitting next to the window and I have never felt the floor and window that cold before. Lack of tv, outlet"
Pros: "I love how professional and comfortable BOA is. If I could fly BOA all over the world, I would."
Cons: "There was a mechanical problem with the plane that caused my flight to be delayed for about 6 hours. Of course, I wish this would not have happened, but it was not the airline's fault. They were very gracious, provided beverages for us free of charge while we waited, explained things to me in English (very helpful, as my Spanish is not great), and made sure we were still accommodated for our connecting flight in another city."
Pros: "There unfortunately was nothing positive about this trip."
Cons: "The flight was delayed three hours (they indicated mechanical issues but I suspect capacity came into play since they substituted a much smaller plane and that plane still wasn't full). I missed my connecting flight and I am on standby all day but the flights today are full so it is a strong possibility I will be spending the night in MIA and not making it to my final destination today. Not one update at the airport was in English even though the flight was going to a US city. Once on the plane the flight attendant repeatedly asked me questions not in English when she knew I didn't understand her and I know she spoke English since she made a few announcements in English. food was not good. Very carb heavy and protein was very dry. No entertainment on a 7 hour flight. No place to buy a book or magazine in the holding pen area prior to boarding. This flight was not worth the money saved. I would have been better off spending a few more hundred on another airline."
Cons: "No can beverages, small cup of water. Sporting luggage is charged for oversize even if you are taking skis. The plane is a small one, no entertainment, poor food. If you are connecting in Santa Cruz de la Sierra, the airport over there is so small and you cant even charge your phone."
Pros: "BoA is easy to fly, but loose with time schedules"
Cons: "Always late and poor service"
Pros: "BOA needs to improve entertainment in its fligth, considering the long flight"
Pros: "Flight attendants were professional and efficient."
Cons: "Crazy boarding process--passport checked 3 times and bags searched twice (all passengers). That was AFTER our arrival on same carrier (having cleared secrurity)."
Pros: "Clean appearing flight, safe and secure. Staff attentive"
Cons: "Flight was one hour late for no apparent reason- or at least that wasn't shared. Took sometime to receive blanket. Food service in middle of overnight flight with lights on for about an hour- this seemed unnecessary and just screwed up sleep. Upon screening,had to throw away water purchased in Bolivian airport. This flight has the basics- but don't expect the wine pours (very tiny), movies (none) eye covers or service of many overseas flights . This airline has it made for now though as it is affordable and not many other options to Bolivia from USA"
Pros: "The only good thing were the beverages"
Cons: "BoA check-in crew need to be trained, they leave their desks when you are hand them your passpport and make you wait more than 45 minutes, this is due to the M.A.S controlled government, this issues never happened before this party came into power. Beware when you check in , these shady employees will try everything the can to halt this process and leave some passengers behind and too late to board the plane, and you will have to pay $200 to reschedule your flight next day, Also beware of the changing lanes for check in, thats how they get you pay those fines, you are first in line , then it changes and you are now last."
Pros: "Great service, and the food was actually very tasty and fresh! I was comfortable and felt like I was in good hands. Thanks! Also loved the pillow and blankets, as well as the wine, which was surprisingly very high quality and also put me to sleep."
Pros: "There was no way to check in ahead of time, either on-line or otherwise. It would be helpful. The staff was friendly, the seats comfortable with plenty of leg room."
Cons: "The meals are at awkward times. I would prefer one or the other, but not both."
Pros: "Ample blankets/ plIllows Courteous crew"
Cons: "Boarded plane late with additional search of carry-ons. Congested flight Needed a vegetarian alternative"
Pros: "Everything that BoA provided was top notch. They just simply do not provide entire swaths of things that other airlines typically offer."
Cons: "Website check-in is a joke: the site crashes or just gives you errors, it barely gives any information. You can't even look up your itinerary. You most certainly can't check in, nor get help. Useless website. No wifi, on any plane, of any type. No on-board entertainment: My all-day flight had no entertainment of any kind. No movies, no reading material, no wifi, and no power outlets. You better have pre-loaded stuff on a computer or tablet that is fully charged, or you're just going to sit in a metal tube for 7 hours with nothing to do."
Pros: "SAME AS ABOVE"
Cons: "SAME AS ABOVE"
Pros: "I liked the service in cabin plus the vegetarian meal was decent. Request in advance though. Comfortable seats. Can't beat the price."
Cons: "NO AIR CONDITIONING VENTS! It got very hot at times and there's no way for you to get fresh air of you're feeling sick."
Cons: "Sucks the way they treated nnhh"
Cons: "The check in ladies were rude and spoke about me to each other in Spanish. You can only take 10 kilos on with you including carry on luggage and your purse. Their system is rigged. It is 23kilo weight limit but if you pay $100 per bag you can take 9 more kilos. On the plane there is nothing!! No wifi, no power outlets, no tvs not personal not even drop down ones you can share. I vegetarian and they only gave me a veggie meal my first flight. My second they were well we don't have it but let me give you the number of the office so you can call and make sure it doesn't happen on your return flight. As if I would ever fly them again!!! Worse than Spirit, Ryanair, and southwest combined!!!!"
Cons: "food sucked, no entertainment, hour late, they suck"
Cons: "They don't give your the seat you requested a week in advance and put you in middle seat."
Airlines flying from Bolivia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bolivia
Masks required on board, masks provided on flights from Bolivia
Social distancing seating
Middle seats unavailable to book on flights from Bolivia
Testing for antibodies, testing for symptoms for flights from Bolivia
Waiving of change fees. Search flexible flights from Bolivia