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I got a fortunate upgrade to First Class. The trip was outstanding in every regard, with a particular shout-out to the crew, who were outstanding.

Overall good solid airline but got “burn” with my check in the “free” laugage that weighed 8 kg.

At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.

Everything was smooth and great. I didnt like that they talk so much on the interphone during the flight.

The cabin was warm and few used the blankets. I should’ve upgraded.

We are glinting with united , but over all very disappointed

Not much that I liked. The seating and Space between the seats was very bad for long flights.. very bad for such a prestigious Airline.

Horrible experience. I was apparently picked at random for a security screening - that was the most demeaning experience I have had in my life with a guy poking and prodding and having me take off my shoes, move up my pants so he could swab my legs - telling me I couldn't bring more than some quantity of cookies - I had 3 boxes of cookies in my luggage. In the end he did let me keep them but that was really uncalled for. Harrassment in the name of security.

Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.

Luggage did not make it to Miami still not today! Screen did not work for couple hours- got a bate of chocolate as a peaceful offering. Crew tentative, seats are getting smaller- isle seat arm rest foes not fold- problem getting other 2 passengers to go to the toilet without hitting themselves