Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Check-in took a long time to start. Only 3 hours before flight even though the attends were already there.
The in-flight crew was really bad. The flight attends made really loud jokes with each other and screamed instead of using the communicator systems. I´ve already travelled with tam other 6 times this year and the crew was always very polite. This one was really bizarre.
The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.
When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.
Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali.
Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation.
The food on the flight was great. It's also nice to be able to recline the chairs so far.
The flight was packed full. Even though the chairs recline very far, that means you lose a lot of leg space when the person in front of you reclines. And there is also not very much leg room to begin with. The chairs are outdated (not nice fabric). Also, when the person ahead of you reclines their chair, you have to be very forceful in order to stow your tray table - it's actually a total design flaw. We got very mean looks from the women in front of us because we had to shake their chair so much in order to put away our tray tables. The air conditioning barely came out of the vent above my head, and the vent above my boyfriend's head was smashed completely so there was no air coming out of his at all. The flight was hot, and he was actually sweating.
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