Check in was terrible. The kiosks were not working and there was NO staff available to instruction or to ask questions. The check-in and bag drop off lines elevate terrible. I believe a big problem is they only allow one bag including carry-on and there were no signs indicating this!
Very quick flight - after all the other hours spent in the air this was most welcome.
There was no entertainment.
The plane and flight attendants were just great. The food was great as well.
My grandmother had a terrible experience getting from check-in desk to the plane. We were made to feel she was an inconvenience due to her disability. She wasn't provided a wheel chair service in a timely manner, attitude when asking why service was so delayed, and it was not acceptable that she had to walk from the bus to the plane, having to walk up the platform to the plane door. I really think Virgin Australia should educate their employees on how to accommodate those who are less able bodied.
Everything worked out beautifully even after I missed my connecting flight. I was rebooked on Virgin and ended up with three open seats. Great flight, good food.
Crew extremely friendly
Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles.
Despite the delay in boarding, we were greeted with a smile from the crew. Meal service went well and love the 3 choices of meals offered in economy
Would be nice to check-in for flight on app instead of laptop or tablet
The crew were professional and looks the part, food was warm and tasty and they made regular checks to see if we needed water or food.
Well there were 3 crying babies for a good portion of the flight which is no fault of the airline or parents it's just something that wasn't as desirable.
The vegan food was delicious. The stewards and stewardesses were available and friendly. The seats were bigger than the new norm. He movies and documentaries were a good selection.
The seats could be bigger. The eggs could be vegetarian.
Not to much turbulence
Mainly the lack of leg space
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