Fantastic food! lovely crew. I only wish the video map showing the plane's progress had had more options and detail.
They overbooked our flight and moved us to the next day. We were unaware that our flight had been moved until we got to the check in. Even now you email us about a flight we never had. We had to pay close to 1k to quickly book another flight just to make it to our destination in time.
This was a short flight of about one and a half hours in economy. Everything was as expected as a short flight in economy class.
Purchasing add-one was complicated. Pre-paid for second checked bag the day before, was forced to pay again—a higher amount—because they “couldn’t find” record of my payment, despite me having received 2 confirmation emails (including a receipt) for the baggage. Showed them the emails and the recipes, and even the record of the transaction through the banking app on my phone, and was still forced to pay twice. Unacceptable.
My flight got canceled and I haven’t been able to get my refund.
Worst airline ever. Pilot strike and bankruptcy was the best part of the experience. The website didn’t work to purchase specified seats, no one answered the phone, and I couldn’t even enter any birthdate on their website for anyone born on the first of a month without getting an invalid date error. If any airline ever deserved what to go bankrupt it’s this one. And after booking 9 people to take a once in a lifetime trip for my 90 year old father to travel back to his homeland we will likely never see the $12,000 we spent on tickets. Then because of the late cancellation we had to pay $16,000 for less convenient flights with another airline.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
Pros: "The Crew was great. Friendly and attentive."
Cons: "Very small seat. Had a big person next to me and was quite uncomfortable"
Pros: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Cons: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Cons: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Cons: "Uncomfortable seats."
Pros: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Cons: "Used backup plane. It had an older entertainment system."
Pros: "Good crew"
Cons: "Premium economy wasn’t as good as others"
Pros: "Excellent leg room in first seat near emergency exit door"
Cons: "Seat was close to toilets so a lot of traffic"
Pros: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Pros: "I liked the bottle of water in my seat. Thanks!"
Cons: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Pros: "Alot of room for legs, good hp service"
Cons: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Pros: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Pros: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Cons: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("
Pros: "Friendly staff"
Cons: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Cons: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Pros: "Cheap, more than basic, and comfortable. No major complains."
Cons: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Pros: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Pros: "Plane was quite empty"
Cons: "Plane wasn't in the best shape"
Pros: "Seat room good. Food very good. Flight attendants excellent."
Cons: "Nothing comes to mind at this time."
Pros: "The movies."
Cons: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Pros: "Best food on an airplane I have ever had. Great service from the cabin crew."
Cons: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Pros: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Cons: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Pros: "The leg room. The great service and attitude."
Cons: "The food... needs to be improved, even if it means charging a fee."
Cons: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Pros: "The cleanliness"
Cons: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Pros: "New airbus with good entertainment screenset clean"
Cons: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Pros: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"
Pros: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Cons: "Food was just okay, some beverages had to paid like in low cost flights"
Cons: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Cons: "Not much talk from captain about local weather and time."
Pros: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Cons: "To add some selection of the food"
Pros: "The flight was on time; boarding was straightforward."
Pros: "We left on time and arrived early. I got to check one free bag."
Cons: "Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one."
Cons: "Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago."
Pros: "Flight on time. Meals and service were better than expected. Long international flight was smooth."
Pros: "Not much to like other than it was mercifully short."
Cons: "Extremely small space between seats. This is the worst I've experienced in 50+ years of flying. I thought I had purchased an upgraded seat for these flights but was seated in the lowest end coach seats. Of I find I was not seated properly, I will demand a refund."
Pros: "Not full- middle seat in coach was empty. Newish 737-700, nice crew. Seats were reasonably comfortable with decent seat pitch."
Cons: "Meal (chicken) was inedible- and I am not fussy about airline food. The in-plane entertainment system is not activated (nor on my return flight), so they hand out i-pads with a very limited movie/TV show selection- one more piece of electronics to handle. Would have been difficult juggling, along with work computer, etc. if all seats were filled."
Cons: "More comfortable seats"
Pros: "They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding."
Cons: "My TV didn’t work - long flight to have no screen access."
Cons: "Nothing they could have done but screaming baby for hours was.most unpleasant"
Pros: "The boarding process was quick and efficient"
Pros: "It wasn’t full so we got a row to ourselves people were nice"
Cons: "TXL Airport is super slow with luggage."
Pros: "Seats were comfortable and both flights were on time.....smooth rides!!"
Pros: "Every flight was on time as scheduled. Icelandic Air was great."
Pros: "Good basic service and ontime flights. No real frills but very adequate."
Cons: "The plane was late leaving Boston and again leaving Iceland. The seats were very uncomfortable on the first leg of the trip, and marginally better in the second leg."
Pros: "Short flight"
Cons: "No food"
Cons: "I thought the cost of putting luggage in the hold was excessive."
Pros: "boarding was easy and flight was on time"
Cons: "was a fortune to check a bag $95 .I travel a lot and have never paid more than $50 No snacks oferred at all. seats were awful-no room"
Pros: "*Water bottle distribution while boarding *Excellent movie/tv selection *Comfortable/roomy seats *Very pleasant staff *Good luggage storage"
Cons: "No dislikes here!"
Pros: "Crew, cleanliness of plane, comfy seats. Nice selection of films"
Cons: "Food costs $$$, my tv didn’t work."
Cons: "not being on the plane!"
Cons: "Seats are uncomfortable, very uncomfortable compared to other airlines."
Pros: "Still a cattle car in coach"
Cons: "Way too cramped for seating, but the are all the same."
Cons: "Service of staff was sub par compared to other airlines serving Germany"
Cons: "The only complaint Is that you would need to pay for your own food/drinks and earphones onboard. this wasn’t clear when I got my tickets"
Pros: "Flight took off a few mins late, but still arrived on time. The plane was clean and comfortable!"
Cons: "No free snacks or food offered, just free juice and water."
Pros: "Everything was awesome"
Cons: "No meals on a long flight."
Pros: "Amenities in seats like pillow, blankets ready and waiting for you!"
Pros: "Liked seeing the flight info on the entertainment screen. At a glance was able to see how far we'd flown and how much time was remaining"
Cons: "Night flight. No meals or snacks served"
Pros: "On time and no lost luggage. Crew was pleasant."
Cons: "Luggage didn't make it"
Pros: "Movies choices, free checked bag"
Cons: "Lack of complimentary inflight snacks"
Pros: "The crew worked quickly and efficiently. I enjoyed that they gave us water as we entered. There was a good range of movies."
Cons: "It would have been nice to have some complimentary snacks."
Pros: "The bump was easy and smooth. Got me to Paris at roughly the same time."
Pros: "The on demand movies and shows"
Cons: "Paying for headphones"
Pros: "clean cabin"
Cons: "Tiny seats (average sized male here - trust - they are tiny) All food is charged (not a single piece of free food was offered; $8/sandwich) Lost luggage - I've never dealt with airline personnel (in person & over phone) that displayed such a level of apathy. Compensation ceiling: $99. They apologized about the incident as if they were sorry that it was raining that day - not losing 2 pieces of luggage and not having any means to track them. Check-in personnel: They only gave me a single luggage tag for 3 pieces of luggage - they should have given me 3. Would have made tracing lost luggage easier. Employee @ IAD told me that if I didn't show up at the boarding gate 40 minutes prior to boarding that they would remove my luggage from airplane and that I could risk losing flight (wtf?). Icelandair is one of the worst airlines I have ever flown. I highly recommend looking elsewhere. They may offer rates 20% cheaper than other major carriers, but that discount accompanies a steep price. It's an airline run by inexperienced, lackluster, apathetic staff who, frankly, have no business operating an airline. If your options are flying with a major carrier vs Icelandair - and the price difference is a few hundred $: pay the extra money; you'll be glad you did. Icelandair's prices are not low enough to justify all the discomforts and liabilities which accompany them. Look elsewhere. Keep this in mind: I'm a seasoned flyer. This airlines barely ranks one notch up from Ryanair."
Cons: "Delayed flight leading to 4 hours lost and a transfer through Copenhagen No food unless you pay Staff not very nice"
Pros: "The water and longer seat belts."
Cons: "Poor communication at the gate when boarding leaving many people looking around lost and confused. No real boarding process - a real scrum once on board. Can't even provide a small bag of nuts or chips, very limited selection of beverages which are complimentary and the foods offered for sale did not have much option for people with dietary restrictions (and I didn't see a place to special order). Besides hard seats and outdated movies and screechy classical music, what can I say about the entertainment. Not all seats and entertainment equipment in working order."
Cons: "Seats do not recline. Saga class was nothing special"
Cons: "Broken seat. Couldn't recline. Another seat than that booked online."
Cons: "Pillows and blankets. Quick boarding at gate, easy exit from either end of plane."
Pros: "The crew staff was friendly and immedirabtlt found my a blanket when I requested one"
Cons: "39b is the last row and middle seat. What is there to like ?"
Pros: "The plane was reasonably comfortable and on time. Blankets and pillows are nice."
Cons: "Icelandair lost my luggage and that of a number of co-travelers, failing to deliver the bags in Munich. This happens with all airlines now and then. However, whereas any self-respecting airline would have a baggage service contact who could access the baggage database and tell you where your bag was last scanned, and problem-solve to arrange delivery on the next flight, Icelandair has farmed lost luggage service out to a contractor with access to no info and no abilty to arrange anything. After hours of waiting, each customer was told to fill out a form and that no information could be supplied. They say if you don't hear from us in 6 days, visit our website."
Pros: "On Time, efficient."
Cons: "The stewardesses disappeared and were hard to contact."
Pros: "Nice flight Very hice that they offer two free suitcases per person"
Cons: "No free food in a long flight"
Cons: "My luggage is missing"
Pros: "We were upgraded to saga- thank you!!"
Pros: "seats were hard and uncomfortable not enough leg room , seats are to narrow"
Cons: "bottle of water was pleasant surprise"
Pros: "Thank you for providing a group of 20 students with hotels and meals when they missed their connecting flight in Iceland!"
Pros: "good selection of movies/tv. comfortable seat."
Cons: "very few food options and only for purchase."
VeriFLY demanded by Aer LINGUS is a disaster. It doesn’t work. Can’t upload any documents. Airline sends many emails to check online. Doesn’t work! Check In at counter was a nightmare.
Staff helped me with changing seat and took into account my claustrophobia. Made all the difference
Worst flight. Ever. Lesson learned.
Cons: "Food & Beverage service almost nonexistent. Anything beyond water is almost $7.00."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Pros: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Cons: "Everything was simply perfect"
Pros: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Cons: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Pros: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "Left on time."
Cons: "Everything else. Utterly confusing answers to questions."
Pros: "It left on time."
Cons: "Uncomfortable seats. pay as you go--even for water."
Pros: "Dublin efficient airport"
Cons: "Food pretty lousy"
Cons: "Delayed as always"
Pros: "Overall it was a great flight."
Pros: "Excellent accommodations and assistance given by the ticketing agent"
Pros: "On Board Gate Connection info. A great convenience. Also, NO SECURITY check! for connecting flights. Why not at other airport-hubs?"
Cons: "Most of the flight 'COLD WIND DDRAFT'. Had to use 2 blankets. Staff said it will warm up as we cruise higher! Where does that logic come from? Outside temperature plummets as one goes higher!"
Cons: "It was very hard to hear the boarding announcements at the gate"
Cons: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Cons: "No complaints"
Pros: "Staff were nice"
Cons: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Pros: "we left 30 minutes early!!! and the crew were wonderful...very helpful and friendly"
Pros: "Girl sitting beside me!"
Cons: "Guy sitting behind me!"
Cons: "AER LINGUS complimentary water not offered . seats small padding marginal.food offerings compared to other air lines LOW QUALITY"
Pros: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Pros: "Jet blue had best seats by far and Dunkin Donut coffee was to die for"
Pros: "Flight crew was great! Food was better than most airlines I’ve flown. Seats were comfortable."
Cons: "Having to pay for a glass of wine with dinner... every other airline I fly gives free alcoholic beverages"
Cons: "Paying for coffee??"
Cons: "No coffee for breakfast and the food for breakfast"
Pros: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Cons: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Pros: "Why are they flight atendants. So nasty"
Pros: "Attentive staff, always smiling and helpful, well done air Lingus"
Cons: "So little leg room!"
Cons: "On the MIA-DUB flight, my headset/entertainment would keep losing sound. On the DUB-BRU: the flight was almost an hour late. They could have at least given free coffee or water to all of us in Economy."
Pros: "Entertaining TV options"
Cons: "Did not have enough GF food options. So I went without a meal."
Pros: "The effort made by the flight crew to find someone who was willing to switch their emergency exit seat with my cramped seat."
Cons: "Seating was really a disgrace. Being 6'3" made it unbearable. Seats are way too narrow and leg room non existent. Especially if the person in front of you reclined their seat."
Pros: "Everyone was polite and helpful... and we were on time !"
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Pros: "Great movie and music selection. Crew was friendly"
Pros: "Entertainment would have been great.. if my screen didn't keep blanking out."
Cons: "They ran out of Sheppard's pie!!"
Pros: "Dublin is easier to transfer in than LHR"
Cons: "very confusing to print boarding passes"
Cons: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Pros: "Service was great, everyone was really helpful"
Cons: "No TSA precheck Confusing check-in based on counter location and inexperienced agents."
Pros: "The in-flight staff were also very helpful."
Pros: "Crew were professional and attentive Plane was clean and mechanically sound Take off and landing were on time or earlier"
Cons: "Because we bought seats from a third party vendor and not directly through Aer Lingus, we had terrible seats (right across from the bathroom) on both long flights. We could not check in on line until 2 hours before the flight and the seats available to us were single seats with no options to change. The AL staff at the airport told us that we should have booked through them directly but as you know the flight prices would then have been several hundred dollars additional for each. Seats were SO CLOSE, way too close for a 6+ hour flight Crew allowed passengers to drink alcohol until they were totally inebriated, which was unpleasant for many of us"
Pros: "Great flight, smooth, nice crew, newer movies to watch, I couldn't ask for anything more"
Pros: "Only $32 per person and you get to board with business class."
Introduction to boarding poor
3 hours delay 2 hours waiting in the airplane!! And unfortunately then changing airplane because of technical problems Very bad experience Looking for your compensation !
The 1st flight was late so I missed the 2nd one
Boarding was perfect, but Ensure a wide variety of food onboard, items we requested from the menu was not available. 😢 also ask passengers to remain seated while disembarking - it is so much more organised to disembark by rows etc rather than leaving passengers standing in the aisles
You did not confirmed my flight from time to Tunez and I had to buy a new ticket. Now you need to redound me
Efficient boarding and check in Good comfortable plane Only issue was emails asking me to get Spanish QR Covid code. That was simple but whatever I uploaded to Vueling they told me they could not validate. As a result I had to do an airport check in They need clearer communication
Cons: "Leg room too small."
Pros: "New Boeing 787. Nice aircraft"
Cons: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Cons: "2:30 hours delay inside the plane and finally they change our aircraft. The crew is not friendly with us."
Pros: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Cons: "Nicer behaviour from crew, smile is easy."
Pros: "The crew was nice and friendly."
Cons: "The plane was extremely dirty, almost disgusting!"
Cons: "We had to spend €50 to check a bag that we can carry on to other flights due to weight restriction. There was terrible communication about a gate change. The flight was late and no one seemed to care or acknowledge that. The seats were very uncomfortable."
Pros: "Quick, cheap, and convenient"
Cons: "Like riding a park bench through the sky"
Cons: "There were no real vegetarian options from hot and cold food menu for both adults and children"
Pros: "The crew was amazing. They makes sure that we will be comfortable with a baby"
Pros: "Nice staff on board."
Cons: ""I had to call" to add my OneWold frequent flyer number. Cleanliness could be improved. Information in Catalan, as we were flying to Catalonia."
Cons: "Chaotic under staff and poorly organized. Forced to rush and nearly miss flight despite being at airport well in advt"
Cons: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Pros: "Leg space"
Cons: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Cons: "Website for vueling down which prevented me from requesting refund. Now what?"
Cons: "Seats are like deck chairs with no leg room"
Pros: "The crew"
Cons: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Cons: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Cons: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Pros: "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."
Cons: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Pros: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Pros: "Aircraft cabin comfornand cleanliness"
Cons: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Cons: "I can't even begin to describe the horrendous experience..."
Pros: "...and don’t really do that in a way helpful to the passenger! I couldn’t get my boarding passes from Vueling’s website, as the login details as required by Vueling, are actually those used by who “bought” the ticket - some random email used by Kayak / Lastminute.com, and not mine! Crazy! Moreover, the whole business processes that Vieling use are just dijointed. even getting help I still never received by boarding passes via email."
Cons: "Worse, Vueling charge you, on checking, to “choose seats” with no obvious way of not paying for them! I’m sure here was a link somewhere - but could I see it?! Nope! that and my suitcases, and I had paid over €100 extra on top of my initial flight cost. BA or Easyjet next time!"
Pros: "Staff were fine, lovely to check in online and not have to worry"
Cons: "Once onboard we sat for nearly an hour going nowhere"
Cons: "No bags"
Pros: "I was super tired and fell sound asleep before we even took off. When I woke up they were providing beverage service and the attendant was so sweet and quietly asked if I felt okay. I found that to be so sweet and like they were genuinely concerned."
Cons: "overbooking, rude staff"
Pros: "clean aircraft"
Cons: "all good"
Pros: "The music in the background was a nice touch to the flight."
Cons: "Insufficient leg room my knees touched the person infronts chair and when they reclined my knees were under pressure from the recline. It wasn’t very pleasant."
Pros: "Friendly, pleasant and helpful staff on board"
Cons: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Cons: "Cancellations and delays over and over again. Will not be using them again."
Pros: "Spacious, punctual, friendly"
Pros: "Flight not shown delayed at airport. Eventually left an hour late. No information or apology at boarding gate. Staff went and hid so the desk was empty. No apology or explanation on board either. Flight got us from A to Be but with zero grace or service. As a first experience this was bad."
Cons: "Zero service"
Pros: "I didn't take the flight so there was nothing to like"
Cons: "I booked the flight at noon. The flight left at 12:30, so the check-in counter was already closed because it was an international flight. I wanted to make a booking for the 29th, not the 27th... bookings shouldn't be made after the counter has already been closed. British Airways said that they didn't charge my credit card but I just checked it and it was definitely charged."
Pros: "Once the flight took off, everything was ok."
Cons: "3 door changes. Delay of flight was greater than flight duration. Information from crew was seriously inexact."
Pros: "Stewardess great and so too wheelchair provider"
Cons: "Charging possible only in first three riws"
Pros: "Quick and easy all the way."
Cons: "I wanted to book with British Airlines only to find out it was booked with a low end poorly rated airline I cancelled the flight I bought trip insurance but BA will not get back to me about a refund. Was on the phone many times waiting for very long time only to get disconnected and left on hold Now but rate BA low low low"
Pros: "It was not clear on Website that we would be charged extra for luggage."
Cons: "They're pushing the seats so close together that either you upgrade, or you're crushed. Particularly when you're tall, like I am, you notice every flight seems to be a bit worse, and year after year that's what's going on. It's gotten to the point I'm not against Ryanair's ridiculous standing seats prototype anymore. At least standing I won't get a trombosis."
Pros: "We had to buy sth to eat or drink. It is better to serve 2-3 kind of hot drinks for free."